9600 Great Hills Trail, Austin, TX 78759
For more information about senior living options: (844) 490-3973
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Lonestar Transport is described as having customers' backs, with the team stepping in without hesitation and delivering patience, professionalism, and genuine empathy. Lone Star's specialized medical transport is praised for careful handling, trained staff, and friendly, caring drivers. Drivers are consistently described as great, kind, respectful, and helpful on medical trips. Allen is singled out as awesome and accommodating, assisting with directions and parking. The Lonestar team, including Amy (Dispatch Manager) and Ben (Safety Manager), is commended for excellent customer service and a team-driven mentality. Customers report Lonestar as consistent, on-time, and communicative with the medical team, offering a comforting and flexible service. Staff are friendly and remember customers' names.
The reviewer states that drivers were often late and cancellation fees were charged without a full refund. The reviewer reports long wait times after surgery and delays in refunding charges, describing empty promises. A reviewer describes a driver driving recklessly, causing the patient to slide from a wheelchair and fall. A reviewer claims the service cannot assist or touch patients and lacks proper medical training. A reviewer notes that the company does not answer the phone, leaving potential clients unable to reach anyone. A reviewer cites repeated misaddressed pickups that caused missed appointments and confusion. A reviewer warns others to avoid the service due to late arrivals, safety concerns, and poor communication.Lonestar/Lone Star Medical Transportation in the Austin and Round Rock area is a service that many rely on for ambulatory, wheelchair, and bariatric transport to medical appointments. Across a broad set of experiences, the overarching thread is a company that genuinely aims to have your back and to deliver compassionate, professional support. Several riders describe drivers as courteous, patient, and reassuring, with staff who go the extra mile to make sure people get where they need to be and feel cared for along the way. The best moments often center on drivers who help with getting patients into and out of vehicles, a calm and respectful demeanor, and teams that step in to assist during complicated or stressful medical trips. In particular, some reviewers highlighted the specialized nature of the service for people with mobility challenges, noting that drivers are trained to handle wheelchairs and assist in safe, careful loading and unloading.
A recurring strength cited by many is the dedicated, proactive attitude of Lonestar's team. Riders frequently point to drivers who arrive with a steady, reassuring presence, and dispatchers who coordinate with empathy and clarity. There are mentions of specific staff making meaningful efforts to accommodate scheduling changes, helping patients navigate to nearby locations when labs or clinics are in different buildings, and following up with families to keep everyone informed. In several accounts, the dispatch managers - Amy, the Dispatch Manager, and Ben, the Safety Manager - are singled out for their long-standing commitment and dependable support, contributing to a sense that this company has a stable, experienced backbone behind the scenes. The result, when things go smoothly, is a service that feels organized and supportive rather than transactional.
The positives extend to real-world, on-the-ground examples of exceptional service. Reviewers recall drivers who not only transport patients but also assist with logistics: following a path to a new location when a lab is relocated, helping locate parking, or following along to ensure a safe transition between buildings. One story highlights a driver who offered to guide the family and help them follow to a different destination, while another notes how a driver helped arrange a smoother pre-op journey. There is also appreciation for the reliability of the team in ongoing medical situations where timely transport matters, with patients and family members expressing gratitude for timely, compassionate service during surgeries, hospital visits, and routine medical appointments.
Despite the many positive experiences, there is a substantial and persistent thread of critical feedback about reliability, communication, and billing. A number of reviews describe late arrivals, sometimes significant, which in turn forced patients to cancel or miss appointments. There are instances where promises of refunds were not fulfilled promptly, with some customers reporting weeks-long delays or a lack of follow-through from the billing department after requesting a partial refund for perceived inconveniences or late pickups. Communication gaps are frequently cited: difficulty reaching the office by phone, inconsistent updates about pickup times, and anecdotes of wrong addresses or miscommunication about appointment details that resulted in delays or missed visits. In one notably troubling account, a patient described a driver arriving late, with a misaddress causing a long detour, and a home staff who offered conflicting information about what happened - an experience that deeply affected trust in the service.
Several reviews recount incidents that raise serious safety and reliability concerns. There are claims of reckless driving, uncomfortable or unsafe conditions in the vehicle, and wheelchair incidents where patients were not properly secured or assisted, leading to distress or injury. Some reviewers even described being told by staff that they could not assist or touch patients, a stance that contradicts the expectations for a medical transportation provider and leaves families feeling unsupported during vulnerable moments. Others reported repeated issues with wrong addresses or route confusion that led to significant delays, to the point of affecting critical medical appointments. Taken together, these experiences paint a picture of a service that can be wonderfully compassionate and efficient at its best, yet is vulnerable to lapses that undermine trust and safety when attention to detail and communication falter.
In summary, Lonestar/Lone Star Medical Transportation appears to be a company of two very distinct faces. On the one hand, countless riders celebrate compassionate, professional drivers who handle the intricacies of wheelchair transfers with care, who coordinate with families to keep important appointments on track, and who create a sense of security and empathy during often stressful medical journeys. On the other hand, there is a substantive share of feedback about late pickups, billing delays, and inconsistent communication that occasionally results in missed or rescheduled appointments, disputes over refunds, and troubling safety concerns. For potential users, the takeaway is clear: you can expect a highly caring and capable team that can be a true ally in navigating medical transportation, but it is wise to prepare for possible scheduling hiccups, verify pickup details in advance, and maintain open lines of communication with dispatch to minimize the risk of delays or misunderstandings. If you do connect with the team and can secure reliable communication and a confirmed plan, many patients and families report that Lonestar/Lone Star Medical Transportation can deliver the dependable, respectful service that makes difficult days a little easier.
51 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Austin-Bergstrom International (15 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Lonestar Medical Transportation in Austin, TX is an assisted living community that offers a wide range of amenities and care services to ensure the comfort and well-being of its residents. The community features a beauty salon, cable or satellite TV, a computer center, and gaming room for entertainment purposes. There is also a fitness room and wellness center to promote physical health.
The apartments are fully furnished and include private bathrooms with housekeeping services provided. Residents can enjoy restaurant-style dining in the dining room with special dietary restrictions accommodated. There is also a small library and outdoor space for relaxation.
The care services provided at Lonestar Medical Transportation include 24-hour call system and supervision to ensure round-the-clock assistance if needed. Trained staff are available to assist with activities of daily living such as bathing, dressing, and transfers. Medication management and meal preparation are also provided, including diabetic diets and special dietary restrictions.
Transportation arrangements can be made for both medical appointments as well as non-medical needs within the community. The community is conveniently located near cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, theaters, and hospitals.
Residents can engage in various activities such as fitness programs, planned day trips, resident-run activities, and scheduled daily activities. Concierge services are available to cater to individual needs.
Overall, Lonestar Medical Transportation offers a comprehensive assisted living experience that combines quality care services with a variety of amenities to enhance the overall well-being of its residents.
Lonestar Medical Transportation is located at 9600 Great Hills Trail, Austin, TX 78759 in Williamson County, Texas
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