1105 Sunswept Drive, Union City, TN 38261
For more information about senior living options: (866) 208-4318
Overall Review of The Waters Of Union City
Pros
The staff at The Waters are very helpful and the facility is great.- The facility has amazing staff who provide compassionate, top-notch care.
- The administrator and Director of Nursing are always striving to improve the facility.
- The therapy is excellent and helps residents regain mobility.
- Every staff member is described as a gift from God, including nurses, CNAs, kitchen and housekeeping staff, admissions, office staff, and David.
- The Waters has done an excellent job taking care of Mamaw.
- The service is great, with friendly, caring staff and a clean environment; residents are well cared for.
- The staff provide wonderful end-of-life care with compassion, keeping residents comfortable, clean, and their wishes respected.
Cons
The food is so bad that it cannot be eaten, and there is a constant bad smell. - The facility was described as not clean.
- A reviewer reported that $100 was stolen on the first night.
- Nathaniel was described as completely clueless at his job.
- Overall, the reviewer called the place pathetic.
Review
The Waters of Union City is best suited for seniors who require ongoing nursing support in a warm, people-centered setting and whose families prioritize compassionate, hands-on care and robust therapy services. It is especially well-matched for residents navigating hospice or end-of-life care, where attentive staff, personalized attention, and ongoing reassurance from leadership matter most. Families that value a genuinely caring atmosphere, where the administrator and director of nursing are actively working to improve operations, will find the core strengths here compelling. Those who demand the pinnacle of dining quality or an ultra-pristine, showroom-clean environment may want to consider alternatives.
The strongest case for The Waters rests on the staff’s dedication and the depth of care across shifts. Reviews consistently highlight helpful, compassionate employees, from nurses and CNAs to food-service and housekeeping staff, who treat residents with kindness and respect. The administrator and the DON are repeatedly credited with leadership that pushes for better service, and the sense of a well-led facility shows in daily interactions, responsiveness, and a culture of going the extra mile. Therapy is repeatedly praised as a standout benefit, with residents gaining tangible mobility and confidence through sessions that staff prioritize and residents value. End-of-life care stands out as a particularly meaningful strength, with families noting consistent presence, comfort, and respect for the resident’s wishes.
On balance, these strengths offset the primary concerns only to a degree. The most commonly cited drawbacks center on food quality and odor. A persistent sentiment in some reviews is that meals do not meet expectations, with one account labeling the food as unusable, accompanied by a dislike of a persistent unpleasant smell. Cleanliness also emerges as a point of tension in a minority of comments, contrasting with other residents’ reports of a clean environment. A separate, troubling note involves a financial pre-admission hurdle and an isolated incident of theft, which can erode confidence in safety and financial handling. Taken together, the pros, caring staff, steady leadership, and strong therapy, nudge overall satisfaction upward, but the negatives can overshadow day-to-day contentment for families who place a premium on dining experience, odor control, and stringent admission practices.
End-of-life care is a natural anchor for families evaluating this community. Multiple accounts describe residents being kept comfortable, clean, and dry, with staff in patient rooms and a consistent emphasis on the resident’s wishes. This level of attentiveness is not merely comforting; it can make the most difficult caregiving moments more manageable for families. For seniors and families seeking hospice support, The Waters presents a reliable, compassionate option where emotional support and practical care converge, and where leadership visibly drives improvement in those critical moments.
Families should weigh alternatives for any pronounced emphasis on pristine cleanliness and high-end dining. If odor, taste, or a spotless dining room dominates the decision, or if pre-admission financial barriers and security concerns are non-negotiable, a closer look at other facilities is prudent. It is reasonable to expect a community to maintain consistent cleanliness, a reliable dining program, and transparent admissions processes; when these are uneven, even excellent clinical care can feel misaligned with overall satisfaction.
When visiting or evaluating The Waters, prospective residents or families should press for concrete details: the food program’s current menu standards and how they accommodate dietary restrictions, how kitchen practices address odors, and recent cleanliness metrics. Ask to meet the administrator and DON to understand ongoing improvement plans, and request a tour of therapy spaces and resident rooms. Inquire about safety protocols, incident reporting, and the process for handling financial questions or disputes. If the goal is comprehensive, compassionate nursing care wrapped in steady leadership and strong therapy, The Waters is a compelling choice, provided the dining and cleanliness expectations align with the family’s standards.
80 resident community capacity
Skilled Nursing Facility
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Community operated transportation
12-16 hour nursing
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Mental wellness program
Special dietary restrictions
Concierge services
Planned day trips
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