The Waters Of Springfield

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The Waters Of Springfield

704 5Th Avenue East, Springfield, TN 37172

For more information about senior living options: (844) 490-3973

3.2 from 34 reviews
5 stars
17
4 stars
1
3 stars
1
2 stars
1
1 stars
14

Skilled Nursing Facility

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    Overall Review of The Waters Of Springfield

    Pros

    • pro The facility is very clean and has a home-like environment.
    • pro The staff are very caring and hardworking.
    • pro The administrator is excellent, caring, and involved.
    • pro The team is compassionate and dedicated to providing quality, patient-centered care.
    • pro The Waters of Springfield took great care of residents during rehabilitation, demonstrating compassionate care.
    • pro The rehabilitation and nursing teams provide thorough therapy, skilled nursing, and diligent wound care.
    • pro The entire staff, from management to environmental services, treats residents like family.

    Cons

    • pro Very toxic environment.
    • pro They mistreated him badly, and he died this past Thursday.
    • pro The facility is UNDERSTAFFED and focused on profit, not patient care.
    • pro The staff will lie to you and do not treat residents with kindness, respect, or dignity.
    • pro Residents were not bathed and did not receive physical therapy on days staff were not present, indicating neglect.
    • pro Residents waited up to 45 minutes to an hour for help after ringing the call light.
    • pro The facility did not respond to calls or provide explanations when families asked.

    Review

    Across several facilities under the Waters name, families describe a wide range of experiences that sit on opposite ends of the spectrum. On the positive side, many reviews emphasize a clean, homelike environment, thoughtful and involved leadership, and a care ethos that centers on compassion. In these accounts, therapists, nurses, CNAs, and administrative staff are repeatedly praised for their warmth, dedication, and professional skills. Some reviewers highlight veterans' programs, strong rehabilitation services, and a sense that residents are treated as part of a family rather than as a number. In particular, the therapy department often earns high marks for its effectiveness and the way it supports residents in regaining function.

    Cleanliness and atmosphere come up repeatedly as a strength. Multiple reviewers describe facilities as very clean, with well-maintained common areas and a home-like vibe that helps residents feel at ease. Several families mention that administrators and leadership are particularly engaged and caring, with administrators who stay involved in residents' daily lives and care planning. The sense of a homelike environment is linked to positive impressions about staff who are described as friendly, hard-working, and compassionate. Some reviewers also note updates and improvements in the facilities, suggesting a forward-moving atmosphere that aims to keep spaces comfortable and welcoming.

    Care quality in rehabilitation and daily living is another recurring theme. A number of reviewers commend the rehab teams, skilled nurses, wound care, and the overall approach to therapy. For many families, the rehabilitation department is the highlight of the experience, with professional and attentive staff providing thorough programs that help residents make progress. Veterans' programs are noted as a particular strength in some comments, aligning with families who value service and recognition for those who have served. When the staff consistently demonstrates care and seems to treat residents like family, families frequently report high levels of satisfaction and trust in the facility.

    But the reviews also reveal serious concerns that cannot be overlooked. A number of residents' experiences involve gaps in safety, communication, and basic care. Several accounts describe missed or delayed medications, missed doses of IV antibiotics, and other lapses that necessitated additional hospital care. One reviewer, recounting a personal medical journey, notes that missed doses and corner-cutting by some nurses led to a setback in treatment for a serious infection. There are stories of patients waiting a long time for help after using the call light, not being bathed, or not receiving needed therapies when family members were not present to supervise. The comments frequently tie these problems to understaffing and to a perception that the facility's bottom line sometimes comes before patient care.

    The most troubling reviews include accounts of neglect, miscommunication, and even tragic outcomes. One family describes a loved one being discharged in a frail condition without adequate medication instructions or home health follow-up, while another recounts a patient who died after experiencing neglect and mistreatment. In one case, a family member reports a nurse meltdown during admission, long wait times for assistance, and inadequate personal hygiene care. Another review claims that an elderly parent developed a decubitus ulcer while unmonitored at times when family members were not present to advocate. These narratives emphasize the real dangers that patients can face when staffing is insufficient or when care is inconsistent, and they underscore the importance of clear communication, thorough monitoring, and responsive care teams.

    There is also a spectrum of interpersonal experiences with staff that shapes overall impressions. Some families report that the people who work there are kind, patient, and genuinely devoted to residents' well-being. In contrast, others recount interactions that felt dismissive or unhelpful, including one particularly harsh critique that described the staff as lying to families, failing to listen to patient needs, and showing a lack of respect and dignity. There are even standout moments where a caregiver is singled out for praise, such as a nurse who was especially attentive, or a care team that made an effort to involve families in the care plan. Still, these positive anecdotes are often tempered by more negative interactions that leave families feeling distrustful or frustrated.

    Beyond individual outcomes, a recurring caution emerges: the quality of care can vary markedly not only from facility to facility but also within the same building over time. Reviews describe facilities that are physically appealing and professionally managed, with competent rehab programs and compassionate staff in many areas, yet simultaneously contain pockets where communications fail, where patients miss meals or medications, where call lights go unanswered promptly, and where family presence becomes a critical factor in ensuring safe care. The tension between a generally high standard of facility upkeep and the unpredictable realities of staffing and workflow creates a mixed impression for families evaluating where to place a loved one.

    Overall, the stories reflect a care environment that has many strong points: clean, welcoming spaces; a clear emphasis on rehab and therapy; engaged administrators; and staff who often treat residents like family and advocate for their needs. At the same time, they reveal serious, real concerns about safety, communication, and consistent quality of care. When care is consistent and well-coordinated, families report deeply positive experiences and gratitude for the dedication of the care teams. When it isn't, the same facilities become sources of fear and frustration, underscoring the crucial need for thorough staffing, reliable medication administration, transparent communication, and accountable leadership to ensure every resident's safety and dignity. In the end, many reviewers acknowledge the value of kindness and competence in caregiving, while urging potential families to consider both the strengths and the gaps as they make difficult decisions about care.

    Features

    Housing

    • 66 resident community capacity 66 resident community capacity

    Types of Care

    • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

    Amenities

    • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
    • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
    • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
    • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
    • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
    • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
    • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
    • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
    • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
    • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
    • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
    • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
    • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
    • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
    • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
    • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
    • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
    • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
    • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

    Transportation

    • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
    • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
    • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
    • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

    Care Services

    • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
    • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
    • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
    • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
    • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
    • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
    • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
    • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
    • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Dining

    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Activities

    • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
    • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
    • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
    • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
    • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
    • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

    Description

    The Waters Of Springfield in Springfield, TN is an assisted living community that offers a wide range of amenities and care services to ensure a comfortable and enjoyable living experience for its residents.

    In terms of amenities, The Waters Of Springfield provides a beauty salon for residents to maintain their personal grooming needs. Each resident can enjoy the convenience of having cable or satellite TV in their private living space. Community operated transportation is available for residents who require assistance with getting around town. A computer center offers access to technology for those interested in staying connected. The dining room provides restaurant-style dining where delicious meals are served. The fitness room encourages residents to stay active and healthy. There is also a gaming room for recreational activities. For those who appreciate nature, there is a beautiful garden and outdoor space to relax in. Housekeeping services are provided to keep living spaces clean and tidy. Each resident has access to a kitchenette for their personal use. Move-in coordination is available to assist new residents with transitioning into the community. Small library facilities cater to bookworms and avid readers. Residents can stay connected with loved ones through telephone access and Wi-Fi/high-speed internet.

    Care services at The Waters Of Springfield include a 24-hour call system for immediate assistance when needed. Residents receive constant supervision from trained staff members ensuring their safety and well-being at all times. Assistance with activities of daily living such as bathing, dressing, and transfers is readily available when required. Special dietary needs, including diabetes diets, are accommodated by the kitchen staff during meal preparation and service hours. Medication management ensures that residents receive the proper dosage at the right time. A mental wellness program supports the emotional and cognitive health of each resident.

    The community also offers various activities for residents to participate in throughout the day, including fitness programs designed to keep them active and engaged physically, planned day trips to explore nearby attractions, resident-run activities where individuals can contribute their interests and skills, as well as scheduled daily activities to ensure a structured and fulfilling lifestyle.

    In terms of the surrounding area, The Waters Of Springfield benefits from its proximity to several amenities. There are cafes, pharmacies, physicians, restaurants, places of worship, and hospitals all nearby, making it convenient for residents to access necessary services and enjoy local attractions.

    Nearby Places of Interest

    Places of Worship

    • Faith Apostolic Church (0.5 miles)
    • Bethel Apostolic Temple Church (1.4 miles)
    • Oakland Baptist Church (2.6 miles)
    • Bethlehem Baptist Church (6.3 miles)
    • Greenbrier United Methodist Church (6.8 miles)
    • Solid Rock Baptist Church (7.6 miles)
    • Southern Baptist Convention (9.9 miles)

    Pharmacies

    • Springfield Drugs (0.5 miles)
    • Springfield Drugs & Soda Fountain (0.5 miles)
    • Health Mart Pharmacy (0.5 miles)
    • CVS Pharmacy (0.6 miles)
    • Southside Drug Co. (0.7 miles)
    • Walgreens (1.2 miles)
    • Greenbrier Pharmacy (8 miles)

    Physicians

    • Medical Necessities (0.5 miles)
    • Cowden Robert MD (0.6 miles)
    • Dr Dressler (0.6 miles)
    • Center Stone (1.1 miles)
    • VIP Midsouth (1.3 miles)
    • Springfield Children’s Clinic (1.3 miles)
    • Tennessee Oncology (1.4 miles)

    Restaurants

    • Public House (0.6 miles)
    • Depot Bar And Grill (0.8 miles)
    • Little Caesars Pizza (0.9 miles)
    • Burger King (1.1 miles)
    • Waffle House (1.1 miles)
    • McDonald's (1.2 miles)
    • Sonic Drive-In (1.4 miles)

    Cafes

    • Starbucks (1.4 miles)
    • Starbucks (15.9 miles)

    Hospitals

    • Shell, Donna Northcrest Primary Care (2.2 miles)
    • Northcrest Medical Center (2.3 miles)
    • Northcrest Medical Care (12.5 miles)
    • Chad Youth Enhancement Center (18.6 miles)

    Parks

    • Ridgetop Station Walking Park (9.3 miles)
    • Balthrop Park (11.8 miles)
    • White House City Park (12.1 miles)
    • Grand Ole Rv Resort And Market (14.7 miles)
    • Moss Wright Park (16.5 miles)

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