Pigeon Forge Care & Rehab Center

Pros

• The staff at the facility is described as caring, knowledgeable, and extremely kind, providing excellent support to patients.
• Rooms are consistently reported to be clean, contributing to a family-friendly atmosphere for both patients and visitors.
• The food served is praised for being better than that of other nursing homes, with a large variety available.
• Therapy services are noted to be effective and beneficial for rehabilitation needs.
• Communication within the facility is generally considered good, with most staff members being decent and friendly.
• Overall, the location has been described as nice, with a welcoming environment for residents and their families.

Cons

• The television in the facility doesn't work half the time, and the nurse call buttons go unanswered for long periods.
• Some rooms are in need of thorough cleaning and disinfecting, with reports of uncaring workers and inedible food.
• Bathrooms have been described as filthy, with broken and overflowing toilets.
• There is a significant understaffing issue, with only two nursing assistants available to care for over 50 patients at times.
• During previous stays, there were complaints about denied mail access, incomplete medical records, and infection control issues.
• The overall environment has seen mixed reviews regarding staff friendliness and communication effectiveness.

Review

The feedback surrounding the care facilities discussed in the reviews presents a vivid picture of varying experiences, ranging from exceptional to concerning. This duality highlights the complexities involved in long-term and rehabilitative care settings, which can greatly influence families' decisions regarding their loved ones' wellbeing.

On a positive note, many reviewers praise the staff for their dedication and quality of service. Families appreciate that the nurses and aides are consistently ready to assist with any questions or needs. This level of attentiveness is especially notable in reviews where personal stories are shared, such as instances where rehabilitation therapies were well-executed and tailored to individual patient requirements. The cleanliness of the rooms also stands out as a strongpoint; several families remarked positively on how well-maintained these environments were during their visits. Additionally, culinary offerings received accolades for being above average compared to other nursing homes, suggesting that meal variety and quality significantly enhance the residents' experience.

However, this favorable portrayal is not universal. Some reviewers voiced serious concerns about the adequacy of staff numbers relative to resident needs. Reports indicate instances where shifts were understaffed—highlighting situations with only two aides available for over fifty residents—resulting in delayed responses to call lights and inadequate care at times. Such shortages could undermine both patient safety and satisfaction, creating an environment where crucial care responsibilities may not be met promptly.

Moreover, while some residents reported significant improvements over time—such as cleaner facilities and more capable staff—others recounted distressing experiences from previous visits or stays that reflected poorly on management's oversight during difficult periods like COVID-19. These accounts describe unhygienic conditions initially encountered by new residents, with claims of unclean environments and mismanaged patient records causing additional stress for families trying to ensure their loved ones received appropriate care.

Communication appears to be another mixed aspect; while some individuals felt adequately informed about their relatives’ health conditions through interactions with certain staff members, others mentioned inconsistent communication levels among nursing assistants and registered nurses alike. This inconsistency can lead to confusion regarding procedures or patients’ overall health progress—a factor critical in facilities designed for recovery or long-term support.

Ultimately, some reviewers expressed hope that recent changes within the facility might signal a continued commitment towards enhancing standards of care. They highlight a turnaround since earlier challenges faced amidst staffing shortages during pandemic conditions. However, lingering sentiments caution potential clients by advising them against placement until operational shortcomings can be adequately addressed—especially concerning staffing levels and consistent responsiveness from caregivers.

In conclusion, while there are shining examples of personalized attention and improved care standards within some areas of this facility’s operations, significant gaps still need addressing. Both families seeking short- or long-term care solutions must weigh these facets carefully against each other when considering options available for their loved ones in pursuit of compassionate and responsible care environments.

Pharmacies

• Pigeon Forge Drugs (0.4 miles)
• Stewart's Discount Drugs (0.6 miles)
• Walgreens (0.7 miles)
• Food City #665 (0.8 miles)
• Kroger Pharmacy (1.8 miles)
• Eddies Drug Store (4.6 miles)
• Reams Drug Store (5.5 miles)

Physicians

• Pigeon Forge Medical Clinic (0.4 miles)
• Urgent Care of the Smokies (1.5 miles)
• Dollywood Family Healthcare Center (1.5 miles)
• CMG MTN View FMLY Med (1.8 miles)
• Foothills Family Practice (1.8 miles)
• UT Primary Care (4.5 miles)
• Sevier Heart Center (4.6 miles)

Restaurants

• Cheddar's Scratch Kitchen (0.5 miles)
• McDonald's (0.5 miles)
• Corky's Bar Bq (0.5 miles)
• Old Mill (0.5 miles)
• JT Hannah's Kitchen (0.5 miles)
• The Old Mill Restaurant (0.5 miles)
• Buzzed Bull Creamery - Pigeon Forge (0.5 miles)

Cafes

• Old Mill Bakery Cafe (0.6 miles)
• Sweet Momma's Café (0.7 miles)
• The Island Creamery (1.4 miles)
• Wild Bear Tavern (1.5 miles)
• Starbucks (1.9 miles)
• Black Rifle Coffee Company (3.1 miles)
• Starbucks (3.3 miles)

Parks

• Patriot Park (0.7 miles)
• Sevierville City Park (4.9 miles)

Hospitals

• Leconte Medical Center (5.1 miles)
• LeConte Medical Center Cafeteria (5.1 miles)