Mountainbrook Assisted Living LLC

Pros

• The staff at Mountainbrook Assisted Living is consistently described as friendly, caring, and exceptional in their care for residents, making it a warm and welcoming environment.
• Many families appreciate the personalized feel of the community due to its individual ownership, which fosters a more personable atmosphere compared to corporate facilities.
• Residents enjoy a variety of activities throughout the day, providing ample opportunities for engagement and socialization among the community members.
• Families recognize that Mountainbrook offers good value for money, with competitive pricing and quality services provided.
• The facility has beautiful outdoor spaces, including a lovely river nearby where residents can relax and enjoy nature.

Cons

• The staff at Mountainbrook Assisted Living showed a lack of patience for residents needing extra care, which could be concerning for families considering the facility.
• There have been reports of coldness from the director, leading to disappointment in the overall management of the facility.
• Residents have faced embarrassment and humiliation over minor issues, such as being called out for having cat hair on their clothing, highlighting a lack of understanding and compassion from staff.
• There are complaints about the cleanliness and food safety practices in the kitchen, raising serious concerns about hygiene standards.
• The management has allegedly threatened eviction for residents who voiced valid concerns, indicating poor treatment and responsiveness to feedback.
• There are accusations of deceptive practices regarding lease agreements and deposits, suggesting unethical behavior by management toward vulnerable residents.
• The layout of the facility is criticized as being institutional rather than home-like, detracting from the comfort and appeal for potential residents.

Review

Mountainbrook Assisted Living has garnered a wide range of reviews that highlight both positive and negative aspects of the facility, painting a complex picture for prospective residents and their families. On one hand, several reviewers commend the facility for its friendly and compassionate staff who provide exceptional care. Many families attest to the personal approach of Mountainbrook due to its independent ownership as opposed to corporate management, leading to a more community-oriented atmosphere. The reviews echo sentiments about the kindness and dedication shown by caregivers which creates a family-like environment for residents. One individual noted that if it were possible to rate them higher than five stars in various categories, they would not hesitate to do so, praising the quality of care given to their loved one.

Despite this positivity surrounding staff interactions and individualized care, concerns arise regarding the overall condition of the facility itself. Reviewers mention that while staff members are attentive and kind, many feel that Mountainbrook could benefit from some updates and renovations. The apartments are described as clean but somewhat dated or institutional in their layout—similar to hospital settings rather than inviting home environments. This aspect was disappointing for individuals looking for a more relaxed or apartment-style living arrangement. Another significant concern is related to activities; due in part to COVID-19 restrictions, some residents felt isolated as programming was severely limited during peak times.

One prominent issue raised in multiple reviews is the disconnect between staff capabilities and resident needs, particularly when it comes to those requiring additional support or memory care services. Some reviews mentioned that staff displayed impatience towards residents needing extra assistance, leading families to feel concerned about whether their loved ones would receive adequate support during challenging moments. Additionally, while many activities were offered throughout the day prior to certain restrictions, after dinner it seemed there were no further options available which left some residents feeling restless.

Amidst these criticisms lies an alarming series of complaints regarding experiences with management at Mountainbrook Assisted Living. One review recounted distressing incidents involving unfair treatment toward residents with health issues or disabilities which reflected poorly on management practices. A family member detailed how their disabled father-in-law faced threats of eviction over minor grievances like having cat hair on his shirt—a situation exacerbated by his voiced concerns over kitchen cleanliness. These experiences paint a troubling picture where management's actions contributed not only to embarrassment but also significantly affected the mental well-being of vulnerable residents striving for independence.

Concerns over communication have been highlighted too; one family reported difficulties when trying to clarify contradicted information regarding extenuating circumstances surrounding lease agreements after an alleged eviction occurred without formal notice—a situation made worse by dismissive responses from management when inquiries were made about these policies. Such encounters led reviewers to describe instances where accountability seemed lacking within upper management’s oversight resulting in damaging consequences for elderly tenants who may already be struggling with feelings of vulnerability.

Through all these varying perspectives emerges an essential takeaway: potential residents should exercise caution when considering Mountainbrook Assisted Living as their future home or place for loved ones requiring assistance. While there are undeniably heartwarming stories highlighting caregiving excellence amongst staff members along with commendable values rooted in faith-based kindness, there exists an equally disconcerting narrative related primarily toward management practices perceived as inconsiderate toward resident dignity—particularly among those grappling with disabilities or health complications—all suggesting individuals conduct thorough research before making life-altering decisions informed by mixed reviews like those observed here at Mountainbrook Assisted Living facility.

This area of Sevierville, Tennessee, offers a variety of amenities that may appeal to seniors looking for a convenient and comfortable living environment. With several restaurants nearby, including Japanese cuisine, pancakes, and traditional American fare, residents have plenty of dining options to choose from. Additionally, there are parks within close proximity for leisurely walks or picnics. For medical needs, there are family practice physicians, allergy specialists, orthopedic clinics, and pharmacies in the area. The abundance of cafes provides opportunities for socializing over coffee or enjoying sweet treats. In case of emergencies or routine medical care, LeConte Medical Center is conveniently located nearby. Overall, this part of Sevierville offers a balanced mix of conveniences and services that may make it an attractive option for senior living.

Restaurants

• Sakura Japanese Buffet (0.2 miles)
• Flapjack's Pancake Cabin (0.5 miles)
• The Appalachian (0.7 miles)
• Arby's (1 miles)
• Quaker Steak & Lube (1.2 miles)
• McDonald's (1.3 miles)
• Aubrey S Sevierville (1.3 miles)

Parks

• Sevierville City Park (0.2 miles)
• Patriot Park (4.7 miles)

Physicians

• Family Practice Physicians (0.6 miles)
• Leconte Family Practice (0.6 miles)
• Allergy & Asthma Affiliates (1 miles)
• H C Orthotic Prosthetic & Speciality Shoes (1.2 miles)
• Smoky Mountain Orthopedics (1.4 miles)
• East Tennessee Heart Consultants PC (1.4 miles)
• Allergy Partners of Eastern Tennessee (1.4 miles)

Pharmacies

• Stewart's Discount Drugs (0.6 miles)
• Smoky Mountain Pharmacy (0.8 miles)
• Walgreens (0.9 miles)
• Reams Drug Store (1.2 miles)
• Eddies Drug Store (1.7 miles)
• Walmart Pharmacy (2 miles)
• Walgreens (3.3 miles)

Cafes

• Starbucks (1.6 miles)
• Starbucks (1.7 miles)
• Black Rifle Coffee Company (2 miles)
• Starbucks (3.3 miles)
• The Island Creamery (3.7 miles)
• Old Mill Bakery Cafe (4.7 miles)
• Sweet Momma's Café (4.8 miles)

Hospitals

• LeConte Medical Center Cafeteria (1.7 miles)
• Leconte Medical Center (1.7 miles)