Baptist Memorial Hospital Snf

Pros

• The nurses and staff were amazing and very helpful, answering questions and making the patient feel comfortable.
• The staff were personable, professional, and knowledgeable with terrific bedside manner that put the patient at ease.
• Allison and the entire team provided excellent care; Allison's commitment and experience impressed the patient.
• The service was prompt, courteous, and helpful.
• The ambulance drivers, wound care staff, and discharge team were awesome, and the patient felt blessed to be cared for.
• The nurses and doctors were wonderful, courteous, kind, and attentive.
• The patient felt well cared for, with staff focused on the problem.
• Outpatient testing staff were timely and minimized waiting.
• The hospital staff were amazing, helpful, and kind from check-in to discharge.
• The team was accommodating, professional, and experienced in their areas of expertise.

Cons

• The patient described Nurse Lisa as unprofessional and hostile, making the experience traumatic.
• Nurse Lisa allegedly broke a tourniquet and a catheter and was laughing, which the patient found unprofessional.
• The patient felt like they were in a horror movie and fears they'll have nightmares about the event.
• The ER experience was the worst hospital experience ever, with excruciating pain and hours before anyone checked on them.
• The staff were understaffed, and some nurses acted like they didn't want to help.
• The patient was overdosed on medications they were not supposed to have and had to be admitted.
• Aaron the phlebotomist was described as the rudest person they had encountered in a hospital.
• Samantha the nurse was rude, extremely unprofessional, and very unpleasant.
• There was a medication administration safety issue, with steroids given and not properly charted or reconciled.
• The patient would not recommend the ER.

Review

Baptist Hospital's reputation for care and compassion sits alongside reports of frustrating wait times and uneven staff performance, creating a complex portrait of experiences that range from deeply traumatic to incredibly uplifting. A collection of patient reflections reveals a hospital system capable of extraordinary empathy and skilled clinical care, yet not immune to moments of miscommunication, mismanagement, and personnel issues that leave patients unsettled. Taken together, the reviews sketch a pattern: when care is person-centered and deliberate, patients feel heard and supported; when it isn't, the emotional toll can be severe and lasting.

One highly alarming episode centers on an outpatient CT department encounter that left a patient shaken for days. The patient describes being repeatedly stuck with IV attempts by a nurse named Lisa, who reportedly insisted no additional help would be provided and who used two tourniquets on the same arm. The experience escalated to the point of breaking a tourniquet and even a catheter during removal, with observed laughter that the patient found profoundly unprofessional and distressing. Feeling dehumanized and scared, the patient asked for another nurse and eventually received care from a younger staff member who started the IV on the first attempt. The customer noted that the event felt like something out of a horror movie, leaving them with nightmares and a 0-star sentiment for that specific interaction, even as they acknowledged other staff members could be competent and sympathetic in the same facility.

Beyond this singular traumatic episode, there are numerous comments about the ER and outpatient experience that reflect both frustration and admiration. Some patients report painful, protracted waits - such as a person with a tooth infection enduring hours of waiting with minimal pain relief - paired with concerns that pain management was delayed or not addressed promptly. In contrast, other patients report timely, attentive care in various settings. One account highlighted a cardiac catheterization experience where the entire team - nurses and doctors - delivered extraordinary, attentive care, and a number of caregivers (including individuals named Seyvone, Tiffany, Edward, Joseph, and Tayeka) were singled out for going above and beyond. These stories emphasize the spectrum of care within the same hospital ecosystem: when a team is cohesive, communicative, and patient-focused, patients feel genuinely cared for and well supported during vulnerable moments.

Elsewhere, praise converges on the everyday kindness of staff and the proficiency of specific teams. Several reviews celebrate "top-notch" staff who were quick to respond, compassionate in demeanor, and thorough in explaining procedures and expectations. Reported experiences include compassionate bedside manner, prompt assistance, and a culture of empathy that made difficult situations feel more manageable. Some patients describe moments of uplift: being told what to expect, having questions answered clearly, and feeling like every member of the care team treated them with respect and courtesy. In these accounts, patients describe a healing environment where the human connection - simple acts of listening, reassurance, and attentiveness - paired with clinical skill, made a meaningful difference in their comfort and confidence in their care.

However, not every encounter walked the same path, and a few staff interactions drew sharp criticism. A nurse named Samantha was described as rude, unprofessional, and inattentive, with a misinterpretation of a patient's medical history (COPD vs asthma) and an inappropriate oxygen setting that caused further concern. The patient recounted a sequence where oxygen was set far too high, a cannula was placed incorrectly, and crucial medications were given without proper charting - an alarming combination that could lead to unsafe outcomes. The critique notes that another nurse later intervened and the initial nurse was confronted with the discrepancy, highlighting a serious lapse in standard of care. A separate patient described an unpleasant experience with a phlebotomist named Aaron, who allegedly drew with poor technique, caused a hematoma, and offered no apology or acknowledgment. The same patient praised Linda and Amber as examples of kindness and competence, underlining that positive encounters can and do occur even within the same department.

The breadth of experiences also includes stories of highly positive interactions that stand out against the less favorable moments. Several reviewers emphasized the importance of quick and courteous service in outpatient testing and the ER, with some patients explicitly expressing gratitude for what felt like a genuinely caring team. A recurrent thread is the sense that when staff communicate well, listen, and take patients seriously during stressful health events, outcomes feel better - not just medically but emotionally. There are also mentions of staff across other parts of the hospital - ambulance drivers, wound care teams, and discharge personnel - being described as "awesome," "kind," and "exceptional," suggesting a hospital culture in certain units that prioritizes patient comfort and dignity.

In one particularly striking vignette, a family praised the ER doctor who listened, explained, and acted with the patient's stress in mind, remarking that the clinician's approach stood out for its thoughtfulness and responsiveness. Other patients recounted experiences with long-term care staff who provided steady, reassuring support after procedures, including a heart catheterization, and who made sure the patient's needs were met throughout the stay. Even when difficulties - like long waits or isolated negative interactions - occurred, many reviews close with hopeful notes about the possibility of repeat visits under better circumstances or with different team members in charge.

Taken as a whole, these reviews present a hospital system with undeniable strengths and notable weaknesses. The strongest messages celebrate compassionate, skilled care delivered with a patient-centered focus, especially in high-stakes scenarios such as cardiac care, post-procedure recovery, and outpatient testing. The most disquieting narratives center on a few personnel interactions that compromised trust, safety, and emotional well-being - whether through inappropriate behavior, miscommunication, or lapses in essential tasks like pain management and accurate documentation. The common thread is clear: patients are most satisfied when they feel heard, respected, and protected, and most unsettled when they sense a lack of attention to their comfort and safety.

For patients and administrators alike, these accounts underscore the importance of consistent, evidence-based practices, ongoing staff training, and a culture that prioritizes both technical excellence and humane, empathic care. They remind us that one or two negative experiences can color a patient's perception of an entire facility, while a chorus of positive interactions can reinforce trust and encourage patients to seek the help they need. Moving forward, continuous improvement - through clear communication, accountability for bedside care, and support for frontline staff - appears essential to balancing the high standards of medical treatment with the equally vital need to treat every patient with dignity and kindness.

This particular area of Memphis, Tennessee offers a variety of amenities and services that may be appealing to seniors looking for a convenient and accessible location. With several hospitals in close proximity, including St Francis Hospital and Le Bonheur Children's Hospital, residents can rest assured knowing that quality healthcare is readily available. Additionally, there are numerous dining options nearby such as Arby's and Alfred's On Beale, providing plenty of choices for meals out or takeout. Pharmacies like Walgreens are also conveniently located for easy access to medications. Places of worship such as St John's United Methodist Church offer spiritual support, while cafes like Kay Kafe provide a cozy spot for socializing with friends. The area is home to beautiful parks like Mud Island River Park and Mississippi Greenbelt Park, perfect for leisurely strolls or picnics. For entertainment, Malco Powerhouse Cinema Grill & MXT is just a short distance away. Transportation options are also easily accessible with the Memphis International Airport nearby for those who enjoy traveling or have visiting family members. Overall, this part of Memphis presents a well-rounded community offering convenience, comfort, and opportunities for recreation and social engagement conducive to senior living.

Hospitals

• St Francis Hospital (0 miles)
• University Of TN Apha-Asp (0 miles)
• Regional One Health Main Campus (0.2 miles)
• Le Bonheur Children's Hospital (0.3 miles)
• Memphis VA Medical Center (0.4 miles)
• Collins Chapel Health Center (0.8 miles)
• St Jude MRI Suite (1.2 miles)

Physicians

• Asbell, Penny Ut Hamilton Eye Institute (0.1 miles)
• Regional Medical Center (0.1 miles)
• Sandeep Chilakala, MD (0.3 miles)
• Christ Community Family Medicine (0.6 miles)
• Women's Physicians Group (1.1 miles)
• Midtown Internal Medicine (1.2 miles)
• St Jude's Children Research Hospital (1.2 miles)

Restaurants

• Arby's (0.2 miles)
• Checkers (0.9 miles)
• McDonald's (0.9 miles)
• Alfred's On Beale (1.2 miles)
• Charlie Vergos' Rendezvous (1.2 miles)
• Huey's Restaurant (1.3 miles)
• Peabody Place (1.3 miles)

Pharmacies

• Walgreens (0.2 miles)
• RNP of Memphis (0.9 miles)
• Walgreens (0.9 miles)
• Walgreens (1.3 miles)
• Walgreens (1.8 miles)
• CVS Pharmacy (2.3 miles)
• Walgreens (3.5 miles)

Places of Worship

• St John's United Methodist Church (0.7 miles)
• Grace-St Luke's Episcopal Church (1.6 miles)
• McLean Baptist Church (2.3 miles)
• Lindenwood Christian Church (2.8 miles)
• Shady Grove Missionary Baptist Church (3.5 miles)
• Second Chance Fellowship (3.5 miles)
• Holy Trinity Community (5.1 miles)

Cafes

• Kay Kafe (1.1 miles)
• Otherlands Coffee Bar & Exotic Gifts (2.4 miles)
• Starbucks (4.7 miles)
• Starbucks (7.5 miles)

Parks

• Mud Island River Park (1.7 miles)
• Mississippi Greenbelt Park (2 miles)
• Overton Square (2.2 miles)
• Chickasaw Garden Park (3.8 miles)
• Audubon Park (6.4 miles)

Theaters

• Malco Powerhouse Cinema Grill & MXT (1.8 miles)

Transportation

• FedEx AOC (6.4 miles)
• Memphis Air Traffic Control Center (6.6 miles)
• Memphis International Airport Crew Room (6.8 miles)
• Wilson Air Center (6.9 miles)
• National Car Rental (7 miles)
• FedEx Hangar 26 (7.1 miles)
• TSA Security Check Point (7.2 miles)