3030 Walnut Grove Road, Memphis, TN 38111
For more information about senior living options: (866) 208-4318
Overall Review of Ashton Place Health & Rehab Center
Pros
Some CNAs are very warm and caring.- There are awesome people here.
- The caretakers who care for patients are the greatest people.
- The environment is nice.
- Some staff were wonderful, even awesome.
Cons
The facility’s management lies and does not return calls.- Some staff are described as evil and in need of jail, with lying to patients.
- There are uncaring staff; some CNAs perform only a perfunctory job.
- The facility is grossly understaffed, leading to poor care.
- Communication with doctors or nurses responsible for care is non-existent; no one returns calls.
- The place is described as a joke and lacks compassion for residents who cannot speak or care for themselves.
- Clothes and belongings are missing or mishandled, and residents are poorly cared for.
- A nurse is alleged to have caused a relative’s death, and the facility’s response is criticized.
Review
Ashton Place Health & Rehab Center in Memphis is best suited for families that can and will assume vigilant oversight, treating the facility as a setting where daily advocacy and proactive communication are non-negotiable. The environment itself can feel pleasant, and within the building there are a few CNAs who demonstrate genuine care. However, the overarching reality is that progress and safety hinge on constant family involvement and persistent requests for accountability. This is not a hands-off option; it rewards residents whose needs are modest and whose families are prepared to supervise care, chart concerns, and push for timely responses.
Those considering alternatives should note who may be better served elsewhere. Residents with higher medical or cognitive needs, memory-care requirements, or a dependence on reliable, responsive nursing and therapy teams are unlikely to find consistent support here. The reviews consistently flag under-staffing, uneven caregiving quality, and frequent communication gaps. If a loved one requires regular doctor follow-ups, urgent response to calls, or thorough, empathetic bedside care, other facilities with proven staffing levels and better family liaison processes merit serious consideration.
On the upside, the place earns occasional praise for the people who do show up and invest in residents. A subset of CNAs has been described as warm, patient, and capable, and there is a sense of “nice environment” in parts of the facility. Those bright spots matter, but they are not enough to counterbalance the systemic issues raised by multiple families: chronic understaffing, delayed or absent return calls, and a pattern of care gaps that leave families feeling unheard and residents under-served. The tension between fleeting moments of good care and frequent lapses defines the core experience there.
The core fault lies in management and staffing rather than in the physical space alone. The most damaging themes are communication failures, inconsistent supervision, and a perceived lack of compassion from portions of the staff. Instances cited range from unreturned family calls to allegations of neglectful routines, clothes going missing, and even questionable sedation practices. Such concerns cluster around the same period many residents require timely assistance and clear updates about care plans. When the main risk is that responses do not come promptly, the everyday stability of residents is put at risk, regardless of the facility’s atmosphere.
For decision-making, approach Ashton Place as a facility that can work only with disciplined, ongoing family engagement. Prospective residents should demand transparent staffing ratios, consistent nurse availability, and documented communication channels with doctors and administrators. Visit several times at different shifts, request readouts on care plans, and insist on a clearly defined escalation path for concerns. If choosing to proceed, set a structured trial period with measurable benchmarks, response times to calls, daily care checks, and regular progress notes from the medical team. Have a backup plan and prompt alternatives ready in case compromises on care persist.
In the end, Ashton Place is not advisable for anyone needing reliable, high-quality daily nursing care without active family advocacy. It can serve as a provisional option for those prepared to monitor and intervene regularly, but for seniors requiring consistent attention, clear communication, and trustworthy execution of care routines, stronger options exist in the Memphis area. The prudent path favors facilities with demonstrably stronger staffing and more responsive administration, reserving Ashton Place for situations where careful oversight is feasible and the family is ready to engage at a high level.
211 resident community capacity
Skilled Nursing Facility
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Memphis International (7 miles away)
Community operated transportation
12-16 hour nursing
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Mental wellness program
Special dietary restrictions
Concierge services
Planned day trips
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