Heartland of Memphis

3030 Walnut Grove Rd, Memphis, TN 38111

For more information about senior living options: (844) 490-3973

1 from 3 reviews
5 stars
0
4 stars
0
3 stars
0
2 stars
0
1 stars
3

Skilled Nursing Facility

Overall Review

Pros

  • pro There were some very caring staff members at the facility who showed genuine concern for the residents.
  • pro Some employees demonstrated a commitment to providing quality care despite the overall issues in the facility.
  • pro The author acknowledges that not all staff members were negative, indicating that there were pleasant interactions with certain employees.

Cons

  • pro The facility is unorganized and provides inadequate support during transitions, causing unnecessary difficulties for residents and their families.
  • pro Residents, particularly those who cannot speak or care for themselves, are frequently given excessive medication to make staff's jobs easier.
  • pro Many employees lack the necessary dedication and compassion, appearing to prioritize their paycheck over resident care.
  • pro Patients who are unable to feed themselves are often neglected, receiving little assistance with meals.
  • pro Bedridden residents suffer from bedsores due to insufficient attention and positioning by staff members.
  • pro The overall experience at the facility is deeply disappointing, leading to a sincerely negative recommendation for potential residents.

Review

The experience of placing a loved one in a nursing facility can be fraught with emotional strain, and for many families, the choice isn't made lightly. Unfortunately, for those who have dealt with Ashton Place, the experience appears to be overwhelmingly negative. The consensus among reviewers is one of deep dissatisfaction and concern for the well-being of residents, especially those who are unable to advocate for themselves. These concerns span from inadequate care practices to alarming administrative disorganization that ultimately complicates transitions out of the facility.

A recurrent theme throughout these reviews is the troubling treatment of residents within Ashton Place. There are grave allegations that staff members resort to medicating residents excessively, ostensibly to make their jobs easier rather than to provide necessary medical care. This practice reportedly makes it difficult for residents—many of whom may already be vulnerable or unable to communicate their needs—to receive proper attention and care. One reviewer poignantly captures this sentiment by echoing what their loved one said about being treated like "storage," suggesting a stark lack of compassion or individualization in resident care.

Despite acknowledging that there are some caring staff members at the facility, reviewers express frustration over an apparent divide between dedicated employees and those who seem less invested in their roles. Many employees are described as simply clocking in and out without genuine concern for the patients they tend to. This discrepancy raises questions about staffing practices and employee training, leaving families worried about who might be caring for their loved ones.

Moreover, communication—or lack thereof—is another critical area where Ashton Place falters significantly according to reviews. Families report struggling to secure meetings with administration to discuss important aspects of care and changes regarding their loved ones' statuses. When it came time for discharge planning—a crucial juncture in any patient’s transition—families found the process riddled with confusion and chaos. Details such as discharge times, arrangements for home health care services, and overall plans were not communicated effectively or timely enough, leading families into frustrating uncertainty during an already stressful period.

The operational inefficiencies extend beyond administrative issues; reviewers raise alarms about basic patient care standards being unmet on multiple fronts. Reports indicate that patients who require assistance eating often do not receive adequate support during meal times or even face neglect when it comes to fundamental needs like turning bedridden patients regularly—resulting in avoidable bedsores. Such lapses not only reflect poorly on staff dedication but also invoke serious ethical concerns regarding patient welfare.

Ultimately, these reviews serve as a warning for others considering Ashton Place as a potential home for their loved ones; there is a call to think long and hard before making such a decision based on reported experiences there. One reviewer starkly mentioned they would hesitate even before leaving a stray dog at this facility's doorsteps after witnessing the level of care provided—or not provided—to those who reside within its walls. With its current one-star rating from Medicare/Medicaid serving as an ominous indicator of quality deficiencies, it would seem prudent for prospective families to explore all available options before committing their loved ones’ well-being into what has been described by many as an unsuitable environment altogether.

Features

Types of Care

  • Skilled Nursing Facility Skilled Nursing Facility

Amenities

  • Activities on-site Activities on-site
  • Devotional services off-site Devotional services off-site
  • Indoor common areas Indoor common areas

Care Services

  • Ambulatory care Ambulatory care
  • Diabetic care Diabetic care
  • High acuity care High acuity care

Dining

  • Meals provided Meals provided

Activities

  • Activities on-site Activities on-site
  • Devotional activities offsite Devotional activities offsite

Description

Heartland of Memphis is an assisted living community located in the vibrant city of Memphis, TN. With a range of amenities and care services, we strive to provide a comfortable and supportive environment for our residents.

For those seeking a spiritual connection, devotional services are available off-site. Our indoor common areas offer a cozy and inviting space for socializing and relaxation.

We understand the unique needs of our residents, which is why we offer specialized care services such as diabetic care and high acuity care. Our dedicated team is trained to provide personalized assistance based on individual requirements.

We believe in promoting an active and engaging lifestyle for our residents. Devotional activities off-site allow them to continue practicing their faith outside the community. Additionally, there are four cafes nearby, perfect for outings with friends or family. Three parks nearby offer opportunities for outdoor recreation, while 12 pharmacies ensure convenient access to medications. With 10 physicians nearby, residents have easy access to healthcare professionals whenever needed.

Memphis is known for its diverse dining scene, and our community benefits from having 29 restaurants nearby. Whether it's dining out or ordering in, residents can explore various culinary options at their convenience. Two transportation options near us provide ease of travel for appointments or outings beyond the community.

For those seeking spiritual solace, there are seven places of worship within close proximity to our community. In case of emergencies or specialized medical needs, we have the advantage of eight hospitals nearby.

At Heartland of Memphis, we strive to create a warm and inclusive environment where individuals can enjoy the comforts of home while receiving the necessary support they need.

Nearby Places of Interest

Parks

  • Chickasaw Garden Park (0.5 miles)
  • Overton Square (1.9 miles)
  • Audubon Park (2.6 miles)
  • Sea Isle Neighborhood (5.3 miles)
  • Mississippi Greenbelt Park (5.5 miles)
  • Mud Island River Park (5.6 miles)

Restaurants

  • Lucchesi's Beer Garden (0.8 miles)
  • Taco Bell (0.8 miles)
  • Wiseacre Brewing Company (0.9 miles)
  • El Porton Of Memphis (0.9 miles)
  • The Cove (1.1 miles)
  • R P Tracks (1.7 miles)
  • Hattie B's Hot Chicken (1.7 miles)

Cafes

  • Starbucks (0.8 miles)
  • Otherlands Coffee Bar & Exotic Gifts (1.8 miles)
  • Starbucks (3.7 miles)
  • Kay Kafe (4.7 miles)

Pharmacies

  • Walgreens (0.9 miles)
  • CVS Pharmacy (1.7 miles)
  • CVS Pharmacy (2.1 miles)
  • Walgreens (2.2 miles)
  • Walgreens (2.2 miles)
  • Walgreens (2.6 miles)
  • RNP of Memphis (3 miles)

Places of Worship

  • Lindenwood Christian Church (1.1 miles)
  • Holy Trinity Community (1.8 miles)
  • Grace-St Luke's Episcopal Church (2.5 miles)
  • McLean Baptist Church (2.6 miles)
  • Second Chance Fellowship (3.2 miles)
  • St John's United Methodist Church (3.4 miles)
  • White Station Church of Christ (4.1 miles)

Physicians

  • Midtown Internal Medicine (2.8 miles)
  • Women's Physicians Group (2.9 miles)
  • Christ Community Family Medicine (3.4 miles)
  • Asbell, Penny Ut Hamilton Eye Institute (3.9 miles)
  • Regional Medical Center (4 miles)
  • Laurelwood Pediatrics (4 miles)
  • Sandeep Chilakala, MD (4 miles)

Hospitals

  • Memphis VA Medical Center (3.7 miles)
  • St Francis Hospital (3.9 miles)
  • University Of TN Apha-Asp (4 miles)
  • Regional One Health Main Campus (4 miles)
  • Collins Chapel Health Center (4 miles)
  • Le Bonheur Children's Hospital (4 miles)
  • Methodist Healthcare Employee Assistance Program (4.2 miles)

Transportation

  • Memphis Air Traffic Control Center (4.8 miles)
  • FedEx AOC (4.8 miles)
  • Wilson Air Center (5.6 miles)

Theaters

  • Malco Powerhouse Cinema Grill & MXT (5.6 miles)

Frequently Asked Questions

Where is Heartland of Memphis?

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