3030 Walnut Grove Rd, Memphis, TN 38111
For more information about senior living options: (844) 490-3973
There were some very caring staff members at the facility who showed genuine concern for the residents. Some employees demonstrated a commitment to providing quality care despite the overall issues in the facility. The author acknowledges that not all staff members were negative, indicating that there were pleasant interactions with certain employees.
The facility is unorganized and provides inadequate support during transitions, causing unnecessary difficulties for residents and their families. Residents, particularly those who cannot speak or care for themselves, are frequently given excessive medication to make staff's jobs easier. Many employees lack the necessary dedication and compassion, appearing to prioritize their paycheck over resident care. Patients who are unable to feed themselves are often neglected, receiving little assistance with meals. Bedridden residents suffer from bedsores due to insufficient attention and positioning by staff members. The overall experience at the facility is deeply disappointing, leading to a sincerely negative recommendation for potential residents.The experience of placing a loved one in a nursing facility can be fraught with emotional strain, and for many families, the choice isn't made lightly. Unfortunately, for those who have dealt with Ashton Place, the experience appears to be overwhelmingly negative. The consensus among reviewers is one of deep dissatisfaction and concern for the well-being of residents, especially those who are unable to advocate for themselves. These concerns span from inadequate care practices to alarming administrative disorganization that ultimately complicates transitions out of the facility.
A recurrent theme throughout these reviews is the troubling treatment of residents within Ashton Place. There are grave allegations that staff members resort to medicating residents excessively, ostensibly to make their jobs easier rather than to provide necessary medical care. This practice reportedly makes it difficult for residents—many of whom may already be vulnerable or unable to communicate their needs—to receive proper attention and care. One reviewer poignantly captures this sentiment by echoing what their loved one said about being treated like "storage," suggesting a stark lack of compassion or individualization in resident care.
Despite acknowledging that there are some caring staff members at the facility, reviewers express frustration over an apparent divide between dedicated employees and those who seem less invested in their roles. Many employees are described as simply clocking in and out without genuine concern for the patients they tend to. This discrepancy raises questions about staffing practices and employee training, leaving families worried about who might be caring for their loved ones.
Moreover, communication—or lack thereof—is another critical area where Ashton Place falters significantly according to reviews. Families report struggling to secure meetings with administration to discuss important aspects of care and changes regarding their loved ones' statuses. When it came time for discharge planning—a crucial juncture in any patient’s transition—families found the process riddled with confusion and chaos. Details such as discharge times, arrangements for home health care services, and overall plans were not communicated effectively or timely enough, leading families into frustrating uncertainty during an already stressful period.
The operational inefficiencies extend beyond administrative issues; reviewers raise alarms about basic patient care standards being unmet on multiple fronts. Reports indicate that patients who require assistance eating often do not receive adequate support during meal times or even face neglect when it comes to fundamental needs like turning bedridden patients regularly—resulting in avoidable bedsores. Such lapses not only reflect poorly on staff dedication but also invoke serious ethical concerns regarding patient welfare.
Ultimately, these reviews serve as a warning for others considering Ashton Place as a potential home for their loved ones; there is a call to think long and hard before making such a decision based on reported experiences there. One reviewer starkly mentioned they would hesitate even before leaving a stray dog at this facility's doorsteps after witnessing the level of care provided—or not provided—to those who reside within its walls. With its current one-star rating from Medicare/Medicaid serving as an ominous indicator of quality deficiencies, it would seem prudent for prospective families to explore all available options before committing their loved ones’ well-being into what has been described by many as an unsuitable environment altogether.
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life.
Devotional services off-siteDevotional services off-site are important for seniors as they provide spiritual nourishment, social engagement, and a sense of community outside of the senior living facility. This can enhance overall well-being and help combat feelings of isolation and loneliness often experienced by older adults.
Indoor common areasIndoor common areas are crucial for seniors as they provide a space for socialization, recreation, and community engagement, promoting overall well-being and reducing feelings of isolation and loneliness.
Memphis International (7 miles away)
Ambulatory care"Ambulatory care services provide essential medical support and treatment to seniors without requiring hospitalization, allowing them to maintain their independence and quality of life while managing chronic conditions or receiving routine medical care."
Diabetic careDiabetic care is crucial for seniors as they are more susceptible to developing diabetes due to aging and other health conditions. Proper management of diabetes can help prevent complications such as heart disease, vision loss, and nerve damage, improving the overall quality of life for seniors in senior living communities.
High acuity careHigh acuity care is important for seniors because it provides specialized medical attention and support for individuals with complex medical needs. This level of care ensures that seniors receive the appropriate treatment and assistance to maintain their health and quality of life as they age.
Meals provided"Meals provided" are crucial for seniors in assisted living communities as it ensures they have access to nutritious, balanced meals without the stress of meal planning and preparation. This can help promote overall health and well-being for seniors who may have limited mobility or cognitive abilities. Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life. Devotional activities offsiteDevotional activities offsite are important for seniors because they provide social engagement, spiritual growth, and a sense of community outside of their living environment. This can improve overall well-being, mental health, and combat feelings of isolation or loneliness.Heartland of Memphis is an assisted living community located in the vibrant city of Memphis, TN. With a range of amenities and care services, we strive to provide a comfortable and supportive environment for our residents.
For those seeking a spiritual connection, devotional services are available off-site. Our indoor common areas offer a cozy and inviting space for socializing and relaxation.
We understand the unique needs of our residents, which is why we offer specialized care services such as diabetic care and high acuity care. Our dedicated team is trained to provide personalized assistance based on individual requirements.
We believe in promoting an active and engaging lifestyle for our residents. Devotional activities off-site allow them to continue practicing their faith outside the community. Additionally, there are four cafes nearby, perfect for outings with friends or family. Three parks nearby offer opportunities for outdoor recreation, while 12 pharmacies ensure convenient access to medications. With 10 physicians nearby, residents have easy access to healthcare professionals whenever needed.
Memphis is known for its diverse dining scene, and our community benefits from having 29 restaurants nearby. Whether it's dining out or ordering in, residents can explore various culinary options at their convenience. Two transportation options near us provide ease of travel for appointments or outings beyond the community.
For those seeking spiritual solace, there are seven places of worship within close proximity to our community. In case of emergencies or specialized medical needs, we have the advantage of eight hospitals nearby.
At Heartland of Memphis, we strive to create a warm and inclusive environment where individuals can enjoy the comforts of home while receiving the necessary support they need.
Heartland of Memphis is located at 3030 Walnut Grove Rd, Memphis, TN 38111 in Shelby County, Tennessee
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