Countryside Health and Rehabilitation

Pros

• The staff was excellent, professional, courteous, and friendly, and the facility is very clean.
• Countryside is a great rehabilitation facility.
• The staff is very polite and caring.
• The rehabilitation team is top-notch and highly skilled.
• The facility is clean and comfortable, and the food is great.
• The CNAs and nurses are the best; they care deeply for their residents.
• The staff are amazing, kind, and attentive to residents' needs; the facilities are well maintained.
• There are lots of great activities for staff and residents; everyone cares about the residents.
• Brandi in admissions is wonderful, caring, and easy to work with; she always puts patients' needs first.
• The Rehab Department helps residents after surgeries; staff provide wonderful care.
• The new owners have made changes for the better; residents are happy about the improvements.

Cons

• The reviewer would never recommend the facility, alleging that their mother did not receive the rehab she was supposed to get and that the night staff were terrible.
• They claim staff came to work sick, did not follow guidelines, and endangered residents.
• They allege the facility pays for five-star ratings and that service and communication are poor at best.
• They report mistreatment of a resident, loss of clothes, a worker dropping the resident, and deceit about the incident.
• They describe the facility as the worst facility ever and urge others not to send their loved ones there.
• They claim abuse of their mother, improper billing of a large monthly charge, confiscation of a cell phone, and failure to answer call buttons.

Review

Countryside Health and Rehab emerges in these comments as a facility with a strong emphasis on people: the residents who live there, the families who visit, and the staff who care for them. Across many notes, the atmosphere is described as clean, welcoming, and homey. Reviewers frequently mention how good the place smells, how tidy it is, and how visibly cared-for the environment appears when you step through the door. The recurring image is of a center that prioritizes a pleasant, comfortable setting as part of the rehabilitation and daily living experience.

The heart of the praise centers on the people who work there. A wide chorus of reviewers describes the staff as professional, courteous, friendly, and genuinely caring. CNAs and nurses are singled out for their compassion and dedication, with comments stressing that they go above and beyond for residents. Several authors note that the rehabilitation team is top-notch and highly skilled, capable of delivering attentive care and supporting recovery. The sentiment runs through not only the clinical side but also general daily interactions - staff who greet residents with smiles, engage with them kindly, and maintain a steady level of helpfulness and warmth throughout the day.

Therapy and rehabilitation receive particular emphasis in multiple reviews. The rehab department, in particular, is praised for effectiveness and personal attention. Families recount stories of meaningful progress and gratitude for the way therapists and aides assist their loved ones after surgeries or during recovery. In one or two entries, residents' family members express appreciation for how therapists and care teams respond to changing needs, underscoring a sense of partnership between families and staff in the rehabilitation journey.

The living environment is repeatedly described as comfortable and well-kept, with clean facilities and friendly, well-organized spaces. Cleanliness is not just a background detail but a noticeable, ongoing characteristic - hallways, rooms, and common areas are described as consistently neat, and the facility is noted for a pleasant, fresh smell. Reviewers also comment on the amenities and daily routines that contribute to a positive experience, including suggested improvements and ongoing efforts to maintain a high standard of care and operation.

Beyond clinical care, families highlight strong communication and involvement as major strengths. Several posts commend staff for keeping families informed, even during pandemic times, with updates about residents' wellbeing and infection control practices. The ability to stay connected through FaceTime or window visits is appreciated, particularly when in-person visits are limited. Individual staff members are highlighted for going the extra mile to coordinate updates or support families through challenging situations, reflecting a culture that aims to keep families engaged and reassured.

Yet, these testimonials are not monolithic in their assessment. A number of reviews recount very troubling experiences, offering a stark counterpoint to the prevailing praise. Some describe serious lapses in care during night shifts, including claims that rehab services were not provided as expected, leading to dangerous or life-threatening situations for a resident. One account describes a patient becoming unresponsive and being rushed to the hospital, with allegations of delayed assistance and poor responsiveness from staff. Other stories recount alleged abuse or mistreatment, lost clothing, ignored call buttons, and other distressing experiences that have left families alarmed and seeking accountability.

Other notes raise concerns about the facility's management and reputation. A recurring theme is skepticism about ratings and reviews, with one reviewer alleging that some five-star ratings are generated by employees rather than family members or residents, implying a potential bias in public perception. A few posts go further, suggesting financial pressures or miscommunication around billing, including a claim of high charges for shared rooms and disputes over services rendered. Taken together, these comments paint a more nuanced picture: while many families and residents speak highly of the atmosphere, staff, and care, others report serious deficiencies and concerns that call for careful consideration.

There is also a sense of change and improvement tied to ownership. Several reviews point to new owners making positive changes, with residents and staff noting improvements in morale, atmosphere, and daily operations. Comments about open houses, visible efforts to enhance the resident experience, and a renewed sense of purpose among the team suggest that leadership is actively addressing past problems and striving to create a more supportive environment. Positive anecdotes include praise for individuals who have helped families navigate care, therapy, and daily routines, as well as overall statements of gratitude for the improved energy and responsiveness observed since the transition.

In sum, the landscape of feedback about Countryside Health and Rehab is diverse. For many, it stands as a beacon of compassionate care, staffed by people who treat residents with respect, engage families with honesty, and maintain a clean, welcoming facility. For others, the experience is marred by serious concerns about care gaps, safety, and management that demand accountability and corrective action. The common thread is a community deeply invested in the welfare of its residents: a place where the quality of care depends greatly on ongoing teamwork, vigilant oversight, and a culture that consistently prioritizes residents' needs while remaining responsive to raising concerns from families.

Located in Lawrenceburg, Tennessee, this area offers a variety of amenities that cater to senior living. With multiple cafes such as Allie Grace Bakes and Cozy Cabin Coffee within a short distance, there are plenty of options for socializing and dining out. Access to medical care is convenient with physicians like Acacia Dermatology & Laser Skin Care Center and Tennessee Oncology nearby. Pharmacies like Frisbie Apothecary and Liberty Drug Store ensure easy access to medications. Transportation services such as U-Haul Neighborhood Dealer and U-Save Car & Truck Rental make it simple to get around town. Restaurants like KFC and Sue Sue's Sandwich Shop offer convenient dining options. Places of worship like Bible Truth Ministries and Meadow View Baptist Church provide spiritual support, while parks such as Rotary Park and David Crockett State Park offer opportunities for outdoor activities. The proximity to Crockett Hospital and The Women's Center ensures quality healthcare services are readily available in the area. Overall, this part of Lawrenceburg presents a well-rounded community for seniors seeking a comfortable and convenient living environment.

Cafes

• Allie Grace Bakes (2.2 miles)
• Cozy Cabin Coffee (3.5 miles)

Physicians

• Acacia Dermatology & Laser Skin Care Center (2.2 miles)
• Robert Robert L Chen Chen MD (2.2 miles)
• Acacia Dermatology (2.2 miles)
• Tennessee Oncology (2.3 miles)
• The Children's Clinic (2.3 miles)
• Lawrenceburg Family Health Center (2.3 miles)
• St Thomas Health Services (2.3 miles)

Pharmacies

• Frisbie Apothecary (2.2 miles)
• Frisbie Infusion Therapy (2.3 miles)
• Liberty Drug Store (2.9 miles)
• Frisbie Apothecary (3.5 miles)
• Ledbetter Drug Co. (3.7 miles)
• Holland's Drug (3.7 miles)
• CVS Pharmacy (3.8 miles)

Transportation

• U-Haul Neighborhood Dealer (2.3 miles)
• U-Save Car & Truck Rental (2.5 miles)
• U-Haul Neighborhood Dealer (6.2 miles)
• U-Haul Neighborhood Dealer (16.9 miles)
• Tennessee Southern Railroad (18.8 miles)
• U-Haul Moving & Storage (19.1 miles)

Restaurants

• KFC (2.5 miles)
• Little Caesars Pizza (2.6 miles)
• Stetar's Restauran (2.7 miles)
• McDonald's (3 miles)
• Pizza Hut (3.2 miles)
• Sue Sue's Sandwich Shop (3.3 miles)
• Brass Lantern (5 miles)

Places of Worship

• Bible Truth Ministries (2.5 miles)
• Meadow View Baptist Church (2.6 miles)
• Liberty Chapel Free Will Baptist (3.1 miles)
• Highland Park Baptist Church (3.4 miles)
• Ethridge Methodist Church (3.4 miles)
• Faith Church (3.5 miles)
• Cathedral Of Faith Church (3.5 miles)

Parks

• Middle Tennessee District Fair (2.8 miles)
• Rotary Park (2.8 miles)
• David Crockett State Park (3.2 miles)
• Meriwether Lewis National Monument (16.1 miles)

Hospitals

• Crockett Hospital (5 miles)
• The Women's Center (5 miles)