The Wexford House

Pros

• The nursing home is exceptionally clean and well-maintained.
• The staff keeps family members informed about the resident's condition and any updates regarding COVID or other incidents.
• The receptionist and social worker are friendly and helpful.
• The residents are clean, well-groomed, and have their clothes properly taken care of.
• The facility provides regular care such as getting patients out of bed and into chairs.
• The staff at Wexford House is great in terms of cleanliness, care levels, and overall employee performance.
• The CNA's and med nurses are praised for their excellent hands-on work.
• Most staff members are friendly and provide good general care to the residents.
• Some individuals had positive experiences with the cleanliness of the facility compared to other places they've visited or heard about.
• The staff shows compassion, professionalism, respect, and provide comfort to residents during difficult times.

Cons

• The female doctor did not meet with the family to discuss health issues and failed to provide adequate care.
• The staff at Wexford House did not provide food or assistance in feeding the resident, and rarely changed their diapers.
• The unit manager of the floor showed no urgency in resolving issues, leading to health complications for a resident.
• There was a strong urine smell throughout the facility and lack of attention to elderly patients.
• The staff waited two hours to notify the family of a resident's death and made mistakes with funeral arrangements.
• There were concerns about inadequate check-ins on a handicapped resident who could not speak up for help.
• There was a high turnover rate among the staff and one hallway consistently smelled of urine.

Review

The Wexford House, located in Kingsport, has received mixed reviews from individuals who have had loved ones residing there. However, one common sentiment expressed by multiple reviewers is the exceptional cleanliness of the nursing home. Visitors were pleasantly surprised by the level of cleanliness they observed compared to other facilities they had seen in the past. Staff members ensured that residents were clean and well-groomed, even going so far as to wash and comb their hair. This attention to hygiene was particularly appreciated for individuals with conditions such as dementia.

In addition to the cleanliness, families appreciated the transparency and communication provided by the staff at The Wexford House. Nurse updates on a regular basis allowed family members who lived far away to stay informed about their loved ones' general condition and eating habits. The nursing home's commitment to keeping families in the loop extended beyond medical information, as they also notified them promptly when a staff member tested positive for COVID-19.

Despite these positive aspects, there were also some negative experiences reported by reviewers. One individual mentioned that during their mother's six-week stay, they found it necessary to feed her themselves since the facility did not provide adequate assistance or food. Another reviewer expressed frustration with a female doctor who allegedly neglected their mother's health issues until she became completely immobile.

Another person shared a negative experience regarding their father's stay after suffering a stroke. They claimed that therapy was not provided as promised and faced difficulties trying to bring him back home due to numerous issues within the facility. This review recommended exploring alternatives such as home health or private sitter services rather than nursing homes.

A friend of a resident praised the caring and competent Certified Nursing Assistants (CNAs) but criticized the unit manager for being slow in addressing concerns, which resulted in worsening health issues for their loved one. Similarly, another reviewer remarked on an overpowering smell of urine throughout part of the facility and highlighted instances where elderly patients were left unattended in wheelchairs.

On a more positive note, others found The Wexford House to be an acceptable option for their family member's care. One reviewer commended the exceptional level of care compared to other facilities they had considered. Although there were occasional staffing shortages and urine odor issues, overall, their loved one received proper care. Another reviewer expressed gratitude for the staff's compassion and professionalism, mentioning that they were always available to address concerns and treated residents like family.

In conclusion, The Wexford House has received varying reviews from families with loved ones at the facility. While cleanliness and communication were generally praised, some negative experiences involved inadequate assistance with feeding or changing diapers, delayed medical attention, and issues surrounding therapy provision. The dedication of the Certified Nursing Assistants was often regarded positively but contrasted with concerns about certain managerial roles within the facility. It is important for prospective residents and their families to conduct thorough visits and observations before making a decision about nursing home placement.

Physicians

• Holston Medical Group (0.3 miles)
• Appalachian Orthopaedic Associates PC (0.5 miles)
• MSMG Family Medicine, Internal Medicine, Pediatrics (0.5 miles)
• Marsh Susan - Appalachian Rehabilitation Pro (0.5 miles)
• Indian Path Pediatrics (0.6 miles)
• MSMG Pediatrics (0.6 miles)
• Psychiatric Associates of Kingsport (0.7 miles)

Hospitals

• Indian Path Pavilion (0.4 miles)
• Kingsport Day Surgery (0.5 miles)
• Indian Path Hospital (0.6 miles)
• Fresenius Medical Care (0.7 miles)
• Wellmont Holston Valley Medical Center (2.7 miles)
• Wellmont Health System (2.8 miles)

Restaurants

• Zaxby's (0.7 miles)
• Wingstop (0.8 miles)
• Arby's (0.9 miles)
• Applebee's (0.9 miles)
• Fazoli's (0.9 miles)
• Burger King (1 miles)
• Cheddar's Scratch Kitchen (1 miles)

Pharmacies

• CVS Pharmacy (0.7 miles)
• Kroger Pharmacy (0.8 miles)
• Premier Pharmacy (1.1 miles)
• Walgreens (1.2 miles)
• Walgreens (2 miles)
• CVS Pharmacy (2.6 miles)
• Walgreens (2.7 miles)

Cafes

• Starbucks (1.2 miles)
• Panera Bread (1.2 miles)

Parks

• Borden Park (2.5 miles)
• Domtar Park (4.3 miles)