The Wexford House in Kingsport, TN
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2421 John B Dennis Highway, Kingsport, TN 37660
For more information about senior living options: (844) 490-3973
The staff at Wexford House are friendly, caring, and attentive. The facility is very clean and well maintained. The sign-in and visiting process is easy and secure, with facial recognition. The staff provide compassionate, professional care and treat residents like family. There are plenty of activities and a warm, cheerful atmosphere. The rooms are nice and comfortable for residents. Families feel informed, with staff keeping them updated about care. The food is enjoyed by residents, and the overall care is excellent. The social services team is capable and a pleasure to work with.
The staff are rude and uncaring, leaving patients to fend for themselves. Patients are left sitting in their own waste for hours. Help buttons end up on the floor and go unnoticed, delaying assistance. Communication with families is very poor and often insufficient. Visiting policies feel restrictive, isolating patients from loved ones with limited contact. The facility sometimes smells of urine and cleanliness is inconsistent. The food is terrible and basic needs like timely bathroom assistance are not met. Some staff seem distracted and do not put patient needs first. Several reviewers warn not to send family here.The Wexford House in Kingsport is best suited for families that value a warm, community-like atmosphere where cleanliness, personal attention from staff, and an active social calendar are the central selling points. This is a place where residents often appear well cared for, engaged in daily activities, and treated with familiarity and respect by a stable, personable team. It works well for long-term comfort and companionship, for families who want frequent updates and a setting that feels like a supportive home. Those prioritizing a strong, people-centered environment over clinical or ultra-rigid rehab protocols will likely find this community a good match.
Alternatives are worth considering for families with higher demands around urgent, high-velocity medical oversight, consistently rapid response to call lights, or rock-solid rehab therapy from admission through discharge. If a loved one requires near-immediate assistance, highly rigorous infection control with uniform accountability across shifts, or a tightly controlled rehab plan with proven, uninterrupted therapy, other facilities with stronger bedside responsiveness records and less turnover may be safer bets. In short, if daily responsiveness and predictable rehab continuity are non-negotiables, keep exploring options.
On the upside, the strongest recurring positives are unmistakable: the facility's cleanliness stands out, with many visitors noting a no-odor environment and orderly rooms. The staff repeatedly earns praise for friendliness, professionalism, and genuine care; a sense of family among residents and staff permeates many visits, and the building and common areas feel inviting and well maintained. The security and check-in/out processes are repeatedly cited as smooth, with facial-recognition and structured reception contributing to a feeling of safety and organization. Long-tenured staff and proactive social services are also highlighted as meaningful stabilizers for families seeking ongoing coordination of care.
Yet the most significant caveat centers on care consistency and communication. A substantial cluster of reviews recount troubling experiences: delays in help calls, residents left sitting for extended periods, and occasions when basic needs were not promptly addressed. Several accounts describe episodes of neglect or insufficient assistance with toileting, changes of clothing, or daily hygiene, sometimes escalating to fears about safety. Food quality and overall responsiveness to medical or behavioral needs appear variable, and some families report poor communication or insufficient updates during transitions. These are not minor gripes; they are concrete indicators of potential risk that can undermine trust in daily operations.
The core pros do offset these risks only when the environment remains stable and staff accountability is high. When caregivers are attentive, the facility is impeccably clean, and activities are robust enough to keep residents engaged, families can feel confident that their loved ones are in a respectful, dignified setting. The combination of warm interactions, clear check-in systems, and active social work support can produce meaningful, reassuring experiences - especially for residents who thrive in a social, homelike atmosphere and for families that can participate actively in care planning and regular updates.
For families weighing this option, a disciplined due-diligence plan is essential. Schedule visits at different times of day to observe call-light response and caregiver interactions, and request to meet floor or unit managers to discuss how staffing levels are allocated on challenging shifts. Probe for specifics: how often are residents bathed? what is the typical response time for bathroom assistance? how are meals coordinated for residents with dietary restrictions? Ask about changes in ownership or leadership, and request recent incident reports or quality-improvement plans to gauge whether the facility has moved to address past concerns. A candid comparison with other local options will crystallize whether Wexford's warmth and polish align with the necessary level of daily reliability.
In the end, The Wexford House offers a compelling blend of cleanliness, staff compassion, and an inviting, family-oriented culture that can deliver a very good quality of life for many residents. If daily care reliability and consistent rehab oversight are non-negotiable, or if past experiences with communication gaps feel prohibitive, it makes prudent sense to expand the search. For families prioritizing a caring community that feels like home, with active engagement and strong interpersonal connections, this facility remains a strong contender - provided clear expectations are set, oversight is maintained, and ongoing conversations with staff and administrators are routine, not optional.
174 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Tri-Cities Regional (8 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Wexford House in Kingsport, TN is a highly desirable assisted living community that offers a wide range of amenities and care services to meet the needs of its residents. With a focus on maintaining independence and enhancing quality of life, this community provides an array of features to ensure comfort and convenience.
Residents at The Wexford House can take advantage of numerous amenities including a beauty salon for hair and nail services, cable or satellite TV for entertainment, and access to community operated transportation for easy mobility. The computer center allows residents to stay connected with loved ones, while the fitness room promotes physical well-being. The fully furnished living spaces offer a cozy retreat, while the gaming room provides opportunities for socialization and friendly competition.
Outdoor enthusiasts will appreciate the garden and outdoor space available for leisurely walks or relaxation. For those who prefer reading or quiet time, the small library offers a tranquil atmosphere. Communication is made easy with telephone services and Wi-Fi/high-speed internet accessibility throughout the community.
Care services are provided round-the-clock with a 24-hour call system and supervision to ensure the safety and well-being of residents. Trained staff are available to provide assistance with activities of daily living such as bathing, dressing, and transfers. Medication management is also offered to help individuals maintain their health. A mental wellness program provides additional support for emotional well-being.
Dining at The Wexford House is tailored to meet special dietary restrictions with an emphasis on diabetes diets. Well-prepared meals are served restaurant-style in the dining room, allowing residents to enjoy delicious cuisine in an inviting setting.
A variety of activities are organized daily by concierge services to cater to different interests. Fitness programs promote physical fitness, while planned day trips offer exciting outings. Residents can also take part in resident-run activities where they can share hobbies or engage in group pursuits.
The surrounding area offers convenient access to several amenities including cafes, parks, pharmacies, physicians' offices, restaurants, and hospitals. This ensures that residents have easy access to essential services and recreational opportunities.
Overall, The Wexford House is an exceptional assisted living community that provides a comfortable and supportive environment for seniors. With its extensive amenities, care services, and convenient location, residents can enjoy a fulfilling and enriching lifestyle while receiving the assistance they need.
The Wexford House is located at 2421 John B Dennis Highway, Kingsport, TN 37660 in Sullivan County, Tennessee
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