The Wexford House in Kingsport, TN
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Information last verified:
2421 John B Dennis Highway, Kingsport, TN 37660
For more information about senior living options: (844) 490-3973
The staff are very friendly and professional. The facility is clean, with no odor. The staff are exceptional and show compassion in all they do. The food is great and residents enjoy meals. The center provides a warm, home-like environment with attentive staff. Checking in and visiting are easy and secure. There are lots of activities and a lively atmosphere. The facility is beautifully decorated and spotless. The rooms are nice and well-maintained. The staff are caring, experienced, and treat residents like family. The social service directors are amazing and dedicated. The facility comes highly recommended by families.
The staff are rude and inconsiderate, with little bedside manner. Residents were left sitting in their own waste for hours with no timely assistance. Call bells and lights were often ignored, leaving patients unattended for long periods. The facility smelled strongly of urine and cleanliness was inconsistent. Family members received very poor communication about residents’ health and incidents. A unit manager was observed focusing on personal matters instead of addressing patient needs. The reviews mention sexist and racist attitudes and a lack of opportunities for growth.The Wexford House in Kingsport, TN is best suited for families seeking a warm, home-like environment where cleanliness, friendly, professional staff, and a lively daily routine are the core of daily life. This community tends to appeal to loved ones who value a cheerful atmosphere, clear visitor procedures, and resident-centered care that feels personal. For long-term residents who thrive with regular social interaction, predictable routines, and a facility that presents itself as a well-kept, caring home, Wexford House often fits the bill. The emphasis on a clean, well-maintained setting paired with caring staff makes it a compelling option when the priority is comfort, warmth, and a sense of belonging.
Nevertheless, some families should carefully consider alternatives. For those whose primary concern is unflagging clinical oversight, consistently rapid assistance, and minimal variability in care across shifts, other facilities may outperform Wexford House. A portion of reviews flag gaps in responsiveness and communication, particularly during high-demand times, and point to staff turnover as a source of uneven day-to-day experience. There are also reports of odor issues in certain areas, and a few accounts describing lapses in basic dignity or timely help. While many families sing praises about care and cleanliness, these concerns suggest that the experience can vary by unit and by moment, which matters for residents with higher medical or personal care needs.
The strong positives at Wexford House substantially offset some of the concerns. Cleanliness is repeatedly highlighted, with visitors noting fresh rooms, tidy hallways, and an overall odor-free environment, an important baseline for comfort and health. The staff consistently earns high marks for friendliness, compassion, and professionalism, and the camaraderie among long-tenured team members translates into familiar, dependable interactions for residents. A robust activity calendar and the perception of staff who truly care help residents feel seen and engaged, reducing the risk of isolation. Notably, two Social Service Directors, Sherri W. and Kendra E., are singled out as capable, proactive partners in coordinating care, which strengthens family communication and helps align services with resident goals.
On the practical side, the facility earns trust through clear, accessible visiting processes and a security-minded environment. Families describe easy check-in and check-out procedures, which bring peace of mind and reduce the friction around daily visits. The presence of on-site therapy options and a structured rehab pathway is another practical advantage for residents who require physical therapy or skilled rehabilitation as part of recovery or ongoing maintenance. When care teams are stable and attentive, these structural strengths can translate into meaningful daily moments, a resident who is dressed and fed promptly, meals that are appreciated, and activities that feel purposeful rather than perfunctory.
Yet, the caveats cannot be ignored. Several reviews recount situations where assistance was slow or unavailable, call bells unanswered for extended periods, or basic daily needs were not met with immediacy. There are reports of residents left in wheelchairs for hours, changes in personal items, and occasions where communication with families lagged. Turnover and uneven performance between shifts appear as recurring themes, suggesting that a resident’s experience can depend heavily on who is on duty and when. While these stories are not universal, they carry enough weight to warrant serious scrutiny before placement, particularly for a loved one with high care demands or a history of requiring urgent assistance.
In the end, choosing Wexford House comes down to matching expectations with reality. For families prioritizing a bright, clean, and nurturing home environment, where staff are perceived as genuinely caring and engaged, Wexford House delivers: it has the look, the feel, and the social framework that make daily life warmer and more manageable. To decide decisively, prospective families should request targeted conversations with the Social Service Directors, tour at different times of day, and request detailed explanations of care plans, response times, and how goals are tracked. Confirm staffing ratios on the units most relevant to the loved one, and ask to review recent incident and communication logs. If the aim is unwavering consistency, rapid response, and minimal day-to-day variability, exploring nearby options with a known track record in those areas is prudent. For those who place premium value on a supportive, sociable environment and a team that treats residents like family, The Wexford House remains a thoughtful, capable choice worth serious consideration.
174 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Tri-Cities Regional (8 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Wexford House in Kingsport, TN is a highly desirable assisted living community that offers a wide range of amenities and care services to meet the needs of its residents. With a focus on maintaining independence and enhancing quality of life, this community provides an array of features to ensure comfort and convenience.
Residents at The Wexford House can take advantage of numerous amenities including a beauty salon for hair and nail services, cable or satellite TV for entertainment, and access to community operated transportation for easy mobility. The computer center allows residents to stay connected with loved ones, while the fitness room promotes physical well-being. The fully furnished living spaces offer a cozy retreat, while the gaming room provides opportunities for socialization and friendly competition.
Outdoor enthusiasts will appreciate the garden and outdoor space available for leisurely walks or relaxation. For those who prefer reading or quiet time, the small library offers a tranquil atmosphere. Communication is made easy with telephone services and Wi-Fi/high-speed internet accessibility throughout the community.
Care services are provided round-the-clock with a 24-hour call system and supervision to ensure the safety and well-being of residents. Trained staff are available to provide assistance with activities of daily living such as bathing, dressing, and transfers. Medication management is also offered to help individuals maintain their health. A mental wellness program provides additional support for emotional well-being.
Dining at The Wexford House is tailored to meet special dietary restrictions with an emphasis on diabetes diets. Well-prepared meals are served restaurant-style in the dining room, allowing residents to enjoy delicious cuisine in an inviting setting.
A variety of activities are organized daily by concierge services to cater to different interests. Fitness programs promote physical fitness, while planned day trips offer exciting outings. Residents can also take part in resident-run activities where they can share hobbies or engage in group pursuits.
The surrounding area offers convenient access to several amenities including cafes, parks, pharmacies, physicians' offices, restaurants, and hospitals. This ensures that residents have easy access to essential services and recreational opportunities.
Overall, The Wexford House is an exceptional assisted living community that provides a comfortable and supportive environment for seniors. With its extensive amenities, care services, and convenient location, residents can enjoy a fulfilling and enriching lifestyle while receiving the assistance they need.
The Wexford House is located at 2421 John B Dennis Highway, Kingsport, TN 37660 in Sullivan County, Tennessee
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