The Wexford House

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The Wexford House The Wexford House

The Wexford House

2421 John B Dennis Highway, Kingsport, TN 37660

For more information about senior living options: (844) 490-3973

3.3 from 12 reviews
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Skilled Nursing Facility

Overall Review of The Wexford House

Pros

  • pro The nursing home is exceptionally clean and well-maintained.
  • pro The staff keeps family members informed about the resident's condition and any updates regarding COVID or other incidents.
  • pro The receptionist and social worker are friendly and helpful.
  • pro The residents are clean, well-groomed, and have their clothes properly taken care of.
  • pro The facility provides regular care such as getting patients out of bed and into chairs.
  • pro The staff at Wexford House is great in terms of cleanliness, care levels, and overall employee performance.
  • pro The CNA's and med nurses are praised for their excellent hands-on work.
  • pro Most staff members are friendly and provide good general care to the residents.
  • pro Some individuals had positive experiences with the cleanliness of the facility compared to other places they've visited or heard about.
  • pro The staff shows compassion, professionalism, respect, and provide comfort to residents during difficult times.

Cons

  • pro The female doctor did not meet with the family to discuss health issues and failed to provide adequate care.
  • pro The staff at Wexford House did not provide food or assistance in feeding the resident, and rarely changed their diapers.
  • pro The unit manager of the floor showed no urgency in resolving issues, leading to health complications for a resident.
  • pro There was a strong urine smell throughout the facility and lack of attention to elderly patients.
  • pro The staff waited two hours to notify the family of a resident's death and made mistakes with funeral arrangements.
  • pro There were concerns about inadequate check-ins on a handicapped resident who could not speak up for help.
  • pro There was a high turnover rate among the staff and one hallway consistently smelled of urine.

Review

The Wexford House, located in Kingsport, has received mixed reviews from individuals who have had loved ones residing there. However, one common sentiment expressed by multiple reviewers is the exceptional cleanliness of the nursing home. Visitors were pleasantly surprised by the level of cleanliness they observed compared to other facilities they had seen in the past. Staff members ensured that residents were clean and well-groomed, even going so far as to wash and comb their hair. This attention to hygiene was particularly appreciated for individuals with conditions such as dementia.

In addition to the cleanliness, families appreciated the transparency and communication provided by the staff at The Wexford House. Nurse updates on a regular basis allowed family members who lived far away to stay informed about their loved ones' general condition and eating habits. The nursing home's commitment to keeping families in the loop extended beyond medical information, as they also notified them promptly when a staff member tested positive for COVID-19.

Despite these positive aspects, there were also some negative experiences reported by reviewers. One individual mentioned that during their mother's six-week stay, they found it necessary to feed her themselves since the facility did not provide adequate assistance or food. Another reviewer expressed frustration with a female doctor who allegedly neglected their mother's health issues until she became completely immobile.

Another person shared a negative experience regarding their father's stay after suffering a stroke. They claimed that therapy was not provided as promised and faced difficulties trying to bring him back home due to numerous issues within the facility. This review recommended exploring alternatives such as home health or private sitter services rather than nursing homes.

A friend of a resident praised the caring and competent Certified Nursing Assistants (CNAs) but criticized the unit manager for being slow in addressing concerns, which resulted in worsening health issues for their loved one. Similarly, another reviewer remarked on an overpowering smell of urine throughout part of the facility and highlighted instances where elderly patients were left unattended in wheelchairs.

On a more positive note, others found The Wexford House to be an acceptable option for their family member's care. One reviewer commended the exceptional level of care compared to other facilities they had considered. Although there were occasional staffing shortages and urine odor issues, overall, their loved one received proper care. Another reviewer expressed gratitude for the staff's compassion and professionalism, mentioning that they were always available to address concerns and treated residents like family.

In conclusion, The Wexford House has received varying reviews from families with loved ones at the facility. While cleanliness and communication were generally praised, some negative experiences involved inadequate assistance with feeding or changing diapers, delayed medical attention, and issues surrounding therapy provision. The dedication of the Certified Nursing Assistants was often regarded positively but contrasted with concerns about certain managerial roles within the facility. It is important for prospective residents and their families to conduct thorough visits and observations before making a decision about nursing home placement.

Features

Housing

  • 174 resident community capacity 174 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Tri-Cities Regional (8 miles away) Tri-Cities Regional (8 miles away)
  • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
  • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

Care Services

  • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
  • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
  • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

The Wexford House in Kingsport, TN is a highly desirable assisted living community that offers a wide range of amenities and care services to meet the needs of its residents. With a focus on maintaining independence and enhancing quality of life, this community provides an array of features to ensure comfort and convenience.

Residents at The Wexford House can take advantage of numerous amenities including a beauty salon for hair and nail services, cable or satellite TV for entertainment, and access to community operated transportation for easy mobility. The computer center allows residents to stay connected with loved ones, while the fitness room promotes physical well-being. The fully furnished living spaces offer a cozy retreat, while the gaming room provides opportunities for socialization and friendly competition.

Outdoor enthusiasts will appreciate the garden and outdoor space available for leisurely walks or relaxation. For those who prefer reading or quiet time, the small library offers a tranquil atmosphere. Communication is made easy with telephone services and Wi-Fi/high-speed internet accessibility throughout the community.

Care services are provided round-the-clock with a 24-hour call system and supervision to ensure the safety and well-being of residents. Trained staff are available to provide assistance with activities of daily living such as bathing, dressing, and transfers. Medication management is also offered to help individuals maintain their health. A mental wellness program provides additional support for emotional well-being.

Dining at The Wexford House is tailored to meet special dietary restrictions with an emphasis on diabetes diets. Well-prepared meals are served restaurant-style in the dining room, allowing residents to enjoy delicious cuisine in an inviting setting.

A variety of activities are organized daily by concierge services to cater to different interests. Fitness programs promote physical fitness, while planned day trips offer exciting outings. Residents can also take part in resident-run activities where they can share hobbies or engage in group pursuits.

The surrounding area offers convenient access to several amenities including cafes, parks, pharmacies, physicians' offices, restaurants, and hospitals. This ensures that residents have easy access to essential services and recreational opportunities.

Overall, The Wexford House is an exceptional assisted living community that provides a comfortable and supportive environment for seniors. With its extensive amenities, care services, and convenient location, residents can enjoy a fulfilling and enriching lifestyle while receiving the assistance they need.

Nearby Places of Interest

Physicians

  • Holston Medical Group (0.3 miles)
  • Appalachian Orthopaedic Associates PC (0.5 miles)
  • MSMG Family Medicine, Internal Medicine, Pediatrics (0.5 miles)
  • Marsh Susan - Appalachian Rehabilitation Pro (0.5 miles)
  • Indian Path Pediatrics (0.6 miles)
  • MSMG Pediatrics (0.6 miles)
  • Psychiatric Associates of Kingsport (0.7 miles)

Hospitals

  • Indian Path Pavilion (0.4 miles)
  • Kingsport Day Surgery (0.5 miles)
  • Indian Path Hospital (0.6 miles)
  • Fresenius Medical Care (0.7 miles)
  • Wellmont Holston Valley Medical Center (2.7 miles)
  • Wellmont Health System (2.8 miles)

Restaurants

  • Zaxby's (0.7 miles)
  • Wingstop (0.8 miles)
  • Arby's (0.9 miles)
  • Applebee's (0.9 miles)
  • Fazoli's (0.9 miles)
  • Burger King (1 miles)
  • Cheddar's Scratch Kitchen (1 miles)

Pharmacies

  • CVS Pharmacy (0.7 miles)
  • Kroger Pharmacy (0.8 miles)
  • Premier Pharmacy (1.1 miles)
  • Walgreens (1.2 miles)
  • Walgreens (2 miles)
  • CVS Pharmacy (2.6 miles)
  • Walgreens (2.7 miles)

Cafes

  • Starbucks (1.2 miles)
  • Panera Bread (1.2 miles)

Parks

  • Borden Park (2.5 miles)
  • Domtar Park (4.3 miles)

Frequently Asked Questions

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