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AHC Northbrooke in Jackson, TN

AHC Northbrooke is a nursing home community in Jackson, TN.

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AHC Northbrooke in Jackson, TN

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121 Physicians Drive, Jackson, TN 38305

For more information about senior living options: (866) 208-4318

2.5 from 31 reviews
5 stars
11
4 stars
0
3 stars
1
2 stars
2
1 stars
17

Overall Review of AHC Northbrooke

caveat 9 reviews mention this

Residents describe care neglect

Several reviewers describe neglect and delayed help.

A recurring concern is that residents weren’t properly monitored or assisted when they needed care, including accounts of unaddressed call buttons and patients left in poor condition. Multiple reviews also describe hygiene issues, including soiled diapers and dirty rooms, along with examples of rooms not being cleaned promptly after changes. Some families attribute infections or other complications to inadequate care.

caveat 2 reviews mention this

Staffing shortages affect response

Some reviewers report understaffing and long waits.

Two reviewers specifically point to staffing as a problem, describing low staffing levels and residents waiting a long time for care. One review also connects these gaps to call responsiveness, reinforcing the theme that help doesn’t arrive when expected.

common 5 reviews mention this

Compassion and kindness stand out

Many reviewers describe staff who are compassionate and attentive.

Positive reviews repeatedly highlight caring interactions, with several reviewers saying the staff treated their loved ones with warmth and respect. Families also mention quick action when conditions changed and describe nurses as on top of care needs. A few reviewers also credit staff and administration for making their relative’s stay feel supportive.

caveat 3 reviews mention this

Communication can be inconsistent

Some families describe communication gaps with nurses and management.

Several reviewers mention difficulty getting clear information or coordination, including concerns about how care instructions were handled. One review describes a misunderstanding around medication assistance, and another describes nurses being rude when calling for updates. A separate review also says management communication with staff seemed disorganized, adding to the overall concern about reliability.

How we summarize

Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.

Features

Housing

  • 120 resident community capacity 120 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing Facility

Amenities

  • Air-conditioning Air-conditioning
  • Beauty salon Beauty salon
  • Cable or satellite TV Cable or satellite TV
  • Computer center Computer center
  • Dining room Dining room
  • Fitness room Fitness room
  • Fully furnished Fully furnished
  • Gaming room Gaming room
  • Garden Garden
  • Housekeeping services Housekeeping services
  • Kitchenette Kitchenette
  • Move-in coordination Move-in coordination
  • Outdoor space Outdoor space
  • Private bathrooms Private bathrooms
  • Restaurant-style dining Restaurant-style dining
  • Small library Small library
  • Telephone Telephone
  • Wellness center Wellness center
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet available

Transportation

  • Community operated transportation Community operated transportation
  • Transportation arrangement Transportation arrangement
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)
  • Transportation to doctors appointments Transportation to doctors appointments

Care Services

  • 12-16 hour nursing 12-16 hour nursing
  • 24-hour call system 24-hour call system
  • 24-hour supervision 24-hour supervision
  • Activities of daily living assistance Activities of daily living assistance
  • Assistance with bathing Assistance with bathing
  • Assistance with dressing Assistance with dressing
  • Assistance with transfers Assistance with transfers
  • Diabetes diet Diabetes diet
  • Meal preparation and service Meal preparation and service
  • Medication management Medication management
  • Mental wellness program Mental wellness program
  • Special dietary restrictions Special dietary restrictions

Dining

  • Diabetes diet Diabetes diet
  • Special dietary restrictions Special dietary restrictions

Activities

  • Community-sponsored activities Community-sponsored activities
  • Concierge services Concierge services
  • Fitness programs Fitness programs
  • Planned day trips Planned day trips
  • Resident-run activities Resident-run activities
  • Scheduled daily activities Scheduled daily activities

Nearby Places of Interest

Physicians

  • Pulmonary Medicine Clinic of Jackson PC (0.1 miles)
  • Jackson Regional Surgery Center (0.1 miles)
  • Madison Surgical Clinic (0.1 miles)
  • GYN Specialist (0.1 miles)
  • Jackson Surgical Associates (0.1 miles)
  • Jackson Regional Women's Center (0.1 miles)
  • Harold M Antwine (0.2 miles)

Hospitals

  • West Tennessee Healthcare North Hospital (0.1 miles)
  • Jackson-Madison County General Hospital (3.5 miles)
  • Jackson-Madison County General Hospital (3.6 miles)
  • Jackson Clinic Psychiatry (3.7 miles)

Restaurants

  • Zaxby's (0.2 miles)
  • Red Lobster (0.3 miles)
  • Tekila Mexican Bar & Grill (0.3 miles)
  • Hibachi Grill & Supreme Buffet (0.3 miles)
  • Burger King (0.3 miles)
  • Long John Silver's (0.3 miles)
  • McDonald's (0.4 miles)

Cafes

  • Starbucks (0.4 miles)
  • Starbucks (1.1 miles)

Pharmacies

  • Jackson Clinic Pharmacy (0.5 miles)
  • Walgreens (0.5 miles)
  • Cost Plus Pharmacy (1.2 miles)
  • Phipps Pharmacy (1.4 miles)
  • Walgreens (1.4 miles)
  • West Tennessee Pharmaceutical Care (1.8 miles)
  • Walgreens (3.4 miles)

Places of Worship

  • Covenant Presbyterian Church (1.3 miles)
  • Fellowship Bible Church (1.4 miles)
  • Thrive Community Church (1.8 miles)
  • Bethel Baptist Church (2 miles)
  • Grace United Methodist Church (2 miles)
  • Sand Hill Church (2.9 miles)
  • Campbell Street Church of Christ (2.9 miles)

Frequently Asked Questions

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