AHC Northbrooke
Save121 Physicians Drive, Jackson, TN 38305
For more information about senior living options: (844) 490-3973
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Rehab specialists were awesome. The staff is excellent and the administration is fantastic. They are taking good care of residents. The building was kept clean. The staff treated residents with love and care, like family. The food was fantastic and dining was enjoyable. The staff were friendly. The care received helped a resident regain walking and improve their condition. Residents could enjoy time on the front porch with others.
They claimed staff showed more attitude than compassion and neglected patients. They stated call buttons were ignored and distress often went unanswered. They asserted their loved one was found in soiled diapers daily and that rooms were dirty. They alleged the administration ignored complaints. They urged the facility be closed permanently and called for a full investigation into neglect and abuse. They claimed their relative contracted Covid multiple times and died, describing the Covid wing as deplorable and staff performance as poor. They described chronic understaffing, with up to 20 patients per aide, leading to inadequate care. They reported rooms left dirty, with dirty clothes in corners after roommates moved out. They claimed the facility had a persistent bad odor. They criticized billing practices, including delays in prorated refunds after a death. They described rude nurses and poor communication with families. They asserted that residents waited a long time for care and that weekend staff were the worst.The collection of reviews about Northbrooke (often spelled Northbrook or Northbrooke in various posts) paints a picture of a facility that elicits strongly divergent experiences. A substantial number of families describe incredibly distressing moments - claims of neglect, poor hygiene, and inadequate response to those in distress - while a smaller set of remarks praise certain staff members or note moments of kindness. Taken together, the voices convey a facility with serious safety and care concerns for many residents, even as a few families report positive interactions with individual caregivers and some aspects of the environment.
Many accounts center on acute and heartbreaking failures in basic care. Several reviewers recount urgent, life-threatening situations that were not adequately addressed: a loved one found in distress after calling for help, with reports that call buttons went unanswered; residents left in soiled conditions; and rooms that were not cleaned or prepared to respect dignity. One particularly jarring claim describes a patient who died after being found in bed, foaming at the mouth and experiencing shallow breathing, with the implication that the situation could have been prevented with more attentive care. Another thread of comments accuses staff of neglect and calls for serious investigations and even closure if improvements cannot be made. These accounts frequently highlight repeated complaints to management that went unheard, reinforcing a perception that the administration did not respond promptly or effectively to concerns about patient safety and well-being.
Understaffing emerges as a consistent theme across many reviews. Several writers estimate alarmingly high ratios of residents to aides or nurses, with one explicitly noting a 20-to-1 scenario. The consequence, they report, is long waits for care, delayed assistance, and a sense that staff had little time to devote to each patient. Complaints include rude or dismissive attitudes from some staff, a lack of compassion, and inconsistent quality of care. In several narratives, the weekend staff, in particular, receives harsh judgments about responsiveness and attentiveness. The impact of staffing problems is repeatedly tied to other failings - missed restocking, delayed help for calls for help, and insufficient rounds to monitor residents at risk for conditions like pressure ulcers or infections.
The experience of cleanliness and infection control is another focal point. Multiple reviewers describe dirty rooms, unattended laundry or clothing left in corners after a roommate's departure, and a general sense that hygiene standards were not consistently maintained. There are specific mentions of a resident developing wounds or bedsores not being rotated or treated as ordered, and of a concerning pattern in which wound care or dressings were not performed with the frequency required. One account notes a patient developing Covid after admission and attributes it to the facility's operations, while others describe persistent odors in the building - contributing to an impression that the environment itself could undermine health and comfort. In contrast, a few reviews state that the building was clean and well-kept, illustrating the inconsistent experiences reported by families.
Another recurring thread is the mismanagement of care transitions and services that are supposed to support recovery or ongoing health needs. Reviewers recount issues with coordinating home health services, including a sister who was discharged without coverage arranged for wound care or insurance-determined services. There are also mentions of administrative errors that delayed refunds and caused confusion around billing, which compounds the distress families feel when a loved one has died or fallen ill while in the facility's care. The frustration is often framed as a breakdown in communication between staff and families, with family members feeling sidelined or unheard as problems escalated.
Despite the negative experiences, there are mentions of positive interactions that remind readers that not every engagement with the facility is uniformly poor. Some reviewers speak highly of individual staff members, noting that the rehab specialists were excellent, and that the nursing staff could be kind and capable in certain situations. A handful of accounts describe care that felt like "family" to their loved ones, with praise for staff who made meaningful efforts to comfort residents or to keep them safe and comfortable. These remarks stand in contrast to the more common accusations of neglect and suggest that, for some residents and families, there are caregivers who genuinely strive to provide attentive, compassionate care within a challenging environment.
Taken together, the reviews present a complex and troubling portrait. They portray a facility where the care experience ranges from deeply concerning, sometimes life-threatening neglect and safety issues to occasional moments of kindness and competence. The strongest throughlines are concerns about under-staffing, delayed responses to calls for assistance, dirty and unsettling conditions, and perceived inattention by management to family complaints. A subset of reviewers calls for serious investigation and even closure if improvements cannot be demonstrated, while others urge prospective families to approach with caution and to seek thorough checks and transparent discussions with the facility before making decisions. As with any care decision, these accounts underscore the importance of visiting in person, asking direct questions about staffing ratios and care routines, reviewing current audit or inspection results, and ensuring a clear plan for oversight and follow-up after admission.
120 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.AHC Northbrooke in Jackson, TN is an assisted living community that offers a wide range of amenities and care services to cater to the needs and preferences of its residents. The community features a beauty salon where residents can get their hair done, as well as cable or satellite TV for entertainment. Community-operated transportation is available for residents to enjoy outings and run errands.
For those who want to stay connected with technology, there is a computer center with Wi-Fi and high-speed internet. Dining options are provided in a restaurant-style dining room, where residents can enjoy delicious meals prepared by the community's staff. There is also a kitchenette available for those who prefer to cook their own meals.
Residents have access to various recreational activities within the community. There is a fitness room for exercise, a gaming room for entertainment, and a small library for reading. Outdoor space and gardens allow residents to spend time outdoors and enjoy nature.
The assisted living community provides housekeeping services to ensure that residents' living spaces are clean and tidy. Move-in coordination assistance is also available to help new residents settle into their new homes smoothly. Private bathrooms provide convenience and privacy.
Care services at AHC Northbrooke include 24-hour call system and supervision for resident safety. Assistance with activities of daily living such as bathing, dressing, and transfers is provided by trained staff members. There are also specialized programs available for mental wellness.
The community offers medication management services to ensure that residents receive their required medications on time. Special dietary restrictions can be accommodated in meal preparation and service, including diabetes diets.
Transportation arrangements are made both for non-medical purposes such as shopping or social outings, as well as for doctors' appointments. A wellness center provides opportunities for healthcare monitoring and support.
Residents can engage in various activities organized by the community including fitness programs, planned day trips, resident-run activities, and scheduled daily activities. The concierge services cater to residents' needs and preferences.
AHC Northbrooke is conveniently located near cafes, pharmacies, physicians, restaurants, places of worship, and hospitals, providing easy access to essential amenities and medical services.
AHC Northbrooke is located at 121 Physicians Drive, Jackson, TN 38305 in Madison County, Tennessee
AHC Northbrooke on seniors.fyi includes 5 photos including images showing bedroom, healthcare, windows, fountain, outdoor space, architecture, brick building, patio, and more.
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