257 Patton Lane, Harriman, TN 37748
For more information about senior living options: (866) 208-4318
Overall Review of Renaissance Terrace
Pros
The staff are wonderful and the food is great.- The staff have been very responsive to questions.
- Mom's room is clean, and she seems content with the care.
- The nurses and staff are on the ball and very informative.
- The staff are friendly, helpful, and dedicated.
- The grandmother recovered quickly and was treated with kindness and compassion.
- The staff are dedicated and conscientious in helping people.
Cons
The building was very old and needed serious updating.- The food was absolutely disgusting.
- The majority of the staff were incredibly rude.
- The night nurse was among the rudest people the reviewer had ever dealt with.
- The facility was short-staffed.
- The care staff have little regard for patients' health and safety.
- The building itself is in poor shape.
- The place is understaffed and needs more supervision.
- The workers seemed to be there just for a paycheck.
Review
Renaissance Terrace in Harriman is best suited for seniors who need skilled nursing care with a clear emphasis on rehabilitation and hands-on, attentive daily support. The community earns trust from families who prize responsive staff, clean rooms, and honest updates about a loved one’s progress. For residents entering rehab or transitioning back to greater independence, the combination of approachable nurses, therapists who explain plans, and consistently tidy surroundings tends to translate into tangible improvements and steadier communication with families. This is not a resort-style setting, but for those who value dependable caregiving and a manageable, community-size atmosphere, Renaissance Terrace delivers solid, practical outcomes.
Those who may want to consider alternatives are primarily those seeking modern amenities, a heavily staffed operation at all hours, or a facility with a noticeably more upscale appearance. Several reviewers flagged an aging building and a gym that’s more modest in scope, which can feel limiting to some. Others with high sensitivity to interpersonal dynamics should be aware that experiences with staff can vary; a subset of reviews mention rude behavior and safety concerns. Families prioritizing a flawless, consistently uplifting environment with glamorous common areas or extensive on-site services may find better fits elsewhere.
The strongest pros, staff accessibility and thorough communication, a consistent emphasis on cleanliness, and competent rehabilitation services, tend to offset most of the more tangible drawbacks. Across multiple accounts, nurses and aides are described as on the ball, informative, and genuinely caring, with family members noting prompt responses to questions during transitions and visits. The rehab team is described as thorough, with residents progressing in therapy, and the overall caregiving tone is characterized as kind and capable. Cleanliness and a workable routine give comfort, and the presence of a gym and structured rehab activities adds practical value for those finishing therapy or maintaining activity levels.
Nevertheless, the main cons remain meaningful: the building is dated and could benefit from updates, and staffing pressures are a recurring theme. Shortages are cited as a factor in limited availability and occasional gaps in supervision, which can color the experience when times get busy. A few reviewers report negative interpersonal dynamics, including rude conduct by certain staff members and a grievance filed over an encounter, which underscores that not every shift will feel seamless. Billing and Medicare coverage conversations also surface as a source of confusion for some families, signaling the need for diligent, upfront questions about costs, coverage, and discharge planning.
From a practical decision-making standpoint, prospective residents and families should prioritize a targeted, in-person evaluation. Tour during a typical daytime window to observe the caregiving tempo, ask to speak with several nurses and the rehab team, and request current daily schedules for therapy, meals, and activities. Verify staffing levels on weekends and evenings, since continuity can hinge on who is on shift. Inspect resident rooms and the general upkeep, and solicit candid feedback from current families about response times and the consistency of the care plan. Clarify billing processes upfront and confirm what is covered by Medicare or private pay, with a plan for disputed charges if necessary.
In the end, Renaissance Terrace presents a pragmatic choice for families valuing dependable caregiving, clear communication, and measurable rehab progress in a modest, community-friendly setting. It offers meaningful positives in staff attentiveness, cleanliness, and rehabilitation potential that can offset the drawbacks tied to an older facility and occasional staffing strain. For those who require a more modern facility, a larger campus, or exceptionally uniform customer service, alternatives should be explored. The prudent path is to schedule a thorough tour, engage directly with the therapy and nursing teams, and ensure a transparent, written plan that aligns with the loved one’s health goals and budget.
130 resident community capacity
Skilled Nursing Facility
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Community operated transportation
12-16 hour nursing
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Mental wellness program
Special dietary restrictions
Concierge services
Planned day trips
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