Hill View Health Ctr in Elizabethton, TN

Pros

• The nurses and CNAs were wonderful around the clock, and the staff treated the patient and family like family.
• Krisi and Tiffany were fabulous with their Grammy and made her feel at home.
• The reviewer's mother found rehab to be very nice, with a clean facility and kind, helpful staff; administration was easy to work with, especially Katherine and Melanie.
• The physical therapy staff provided excellent care from nurses to housekeeping, and the reviewer would absolutely recommend the place.
• Visitors described the staff as friendly and helpful when visiting their father.
• Melanie (social worker), Jamie (LPN), and the DON were praised for going above and beyond.

Cons

• Hillview is described as providing horrible patient care, with staff who talk down to residents and even yell at them.
• Residents report being left sitting in their own waste, leading to skin infections, UTIs, and other medical problems.
• The facility is severely understaffed and the staff are undertrained or indifferent to residents' needs.
• Long-term care at Hillview is described as mean, vindictive, and uncaring, with residents ignored or targeted.
• There is a pattern of poor communication about care plans and therapy; families are not notified of meetings.
• Verbal and physical abuse by staff is reported, and bullying of empathetic workers forces some to quit.
• Food and dietary management are inadequate, with burnt meals and failure to honor dietary restrictions.
• Personal belongings such as clothing, glasses, and dentures reportedly go missing, indicating poor accountability.

Review

Hill View Health Center in Elizabethton, TN is best suited for families seeking short- to mid-term rehabilitation where skilled therapy and a patient-centered approach can make a real difference when staffing is reliable. The site offers a calm, homey environment with accessible therapy services and a cadre of nurses and aides who, on many days, demonstrate genuine kindness and attentiveness. For residents who respond well to a routine, a hopeful recovery trajectory, and opportunities for therapy that feels hands-on, Hill View can deliver meaningful progress. The facility's appeals - clean grounds, pleasant common spaces, and visible effort from therapy and nursing teams - will resonate for families prioritizing tangible rehab outcomes.

Yet this community warrants careful scrutiny for anyone considering long-term custodial care or residents with substantial, ongoing needs. Alternatives deserve consideration for families worried about consistent staffing, rapid escalation of care, or clear, timely communication with loved ones. Those needing highly specialized memory care, intensive daily assistance, or a consistently predictable care model may find other options better suited to sustaining quality of life over months and years. In short, Hill View's strengths are most pronounced in rehab contexts; long-term stability may require comparing other local facilities with stronger, proven continuity of care.

The strongest positives center on rehabilitation potential and the personal energy of some staffers. Several reviews emphasize an active program with capable physical therapy and attentive nurses and CNAs who treat residents with dignity, along with a warm, welcoming environment that families can appreciate during recovery. Positive testimonials highlight effective social work support, responsive therapy teams, and a facility atmosphere that feels safe and well-maintained. When therapy goals are clear and staff maintain approachable communication, Hill View can feel like a solid partner in reclaiming independence and improving daily functioning.

However, the most troubling and recurring concerns cannot be ignored. A substantial portion of reviews describe neglectful patterns - missed call lights, delayed assistance, meals or hygiene overlooked, and, in some cases, severe downstream consequences such as infections, dehydration, and hospital transfers. Understaffing and inconsistent leadership emerge as frequent themes, with complaints about poor communication with families, lack of comprehensive care planning, and turnover among front-line staff. Reports of rudeness, confusion, or disorganization in admissions, dietary management, and routine monitoring further erode confidence. The breadth and intensity of these issues make risk assessment essential for any family.

To weigh the pros against the cons, focus on what matters most in a given stay. When the rehab program is active, well-coordinated, and staffed by compassionate nurses and therapists who communicate openly with families, Hill View can offset a great deal of risk and deliver meaningful recovery. But when staffing bottlenecks, inconsistent care, and deficient oversight appear, those same strengths quickly falter, leaving families with frustration, uncertainty, and real safety concerns. Prospective residents should demand tour observations at multiple times of day, require a current, written care plan, and insist on direct conversations with the DON or social services lead to gauge accountability. Verify memory care needs, nutrition management, and medication oversight with diligence.

The bottom line is practical and clear: Hill View offers genuine rehab value and a caring core, attracting families who prioritize therapy-driven recovery and a welcoming atmosphere. It is not a blanket endorsement for long-term placement, especially for residents who require steady, highly reliable daily support and rigorous oversight. For those considering Hill View, the recommended course is a structured visit - observe therapy sessions, review care plans, and probe staff responsiveness across shifts. If consistent staffing and accountable leadership cannot be demonstrated in the current or near-term environment, exploring alternatives with stronger track records on long-term care may be the prudent choice.

This part of Elizabethton, Tennessee offers a variety of medical care facilities within a short distance, including physicians, hospitals, and pharmacies. There are also several places of worship for spiritual fulfillment. Additionally, there is a selection of restaurants and cafes for dining options. For entertainment, there is a movie theater nearby. The area also provides access to parks for outdoor recreational activities and transportation services for convenience. Overall, this neighborhood offers a range of amenities and services that may be appealing to seniors looking for a convenient and well-rounded community to call home.

Physicians

• Medical Care (1 miles)
• Medical Care (1 miles)
• Riverside Pediatrics (1 miles)
• First Medical OB/GYN (1.1 miles)
• Cardiology Consultants of Johnson City PC (1.1 miles)
• Hopland Steve Medical Care Hampton (5.3 miles)
• Watauga Medical Clinic (6.2 miles)

Hospitals

• Sycamore Shoals Hospital (1.1 miles)
• James H. Quillen VA Medical Center (7.4 miles)
• Woodridge (8.3 miles)

Pharmacies

• Ingles Market Pharmacy (1.2 miles)
• Walgreens (1.7 miles)
• Hampton Pharmacy (5.1 miles)
• Walgreens (5.7 miles)
• Walgreens (5.9 miles)
• The Compounding Lab Johnson City (7.2 miles)
• Hillcrest Drug Store (7.2 miles)

Places of Worship

• True Gospel Baptist Church (1.2 miles)
• St Thomas Episcopal Church (2.1 miles)
• Gap Creek Christian Church (3.1 miles)
• Southern Baptist Convention (3.3 miles)
• Southern Baptist Convention (3.9 miles)
• Southern Baptist Convention (4.8 miles)
• St Mary's Church (6.1 miles)

Restaurants

• J's Corner (1.5 miles)
• McDonald's (1.7 miles)
• El Charolais De Elizabethton (1.9 miles)
• Fuzzy Holes (5.1 miles)
• Arby's (5.8 miles)
• Ole's Guacamoles (6.1 miles)
• Holy Taco & Cantina (6.3 miles)

Cafes

• Dos Gatos Coffee Bar (6.1 miles)
• Open Doors Coffeehouse (6.7 miles)
• Starbucks (7.2 miles)
• Starbucks (7.4 miles)

Parks

• Watauga Lake Dam (6.9 miles)
• Winged Deer Park (7.8 miles)

Theaters

• AMC Johnson City 14 (7.5 miles)

Transportation

• Enterprise Rent-A-Car (7.9 miles)
• U-Haul Moving & Storage (8.2 miles)