Hill View Health Ctr

Pros

• The nurses and CNAs were wonderful day and night.
• The staff treated the family like family.
• Krisi and Tiffany were fabulous with their Grammy and made them feel at home.
• The father received care from Hillview's nurses and CNAs that was wonderful.
• The mom described Hillview Rehab as a very nice place - clean with no odor - and the staff as kind and helpful.
• Administration was good to work with, especially Katherine and Melanie.
• The medical support staff was very attentive to her needs, and the patient enjoyed the music groups and offsite trips.
• Hillview was recommended by several friends who were happy with their family members' treatment.

Cons

• The staff were disrespectful and spoke down to residents, sometimes yelling at them for needing the bathroom.
• Residents were left sitting in waste, leading to skin infections, ulcers, UTIs, and kidney failure.
• The facility was severely understaffed, resulting in minimal or neglectful care.
• Complaints about lack of care, insufficient therapy, and failure to follow dietary restrictions were ignored.
• Families were not notified of care plan meetings, and overall communication about care was poor.
• Alleged negligence led to hospitalization or deterioration of residents' condition.
• Therapy services (OT/PT) were inconsistent or insufficient during rehab stays.
• Call bells were ignored, and residents were not checked on promptly.

Review

Hillview Nursing and Rehabilitation has been the center of a wide range of experiences, from life-changing kindness to alarming allegations of neglect. Families who entrusted their loved ones to Hillview describe a place where outcomes vary dramatically depending on the shift, the staff on duty, and the level of oversight that residents receive. Some accounts recount compassionate care, effective therapy, and a sense that staff treated residents like family. Others tell a starkly different story - of shouted instructions, ignored call lights, insufficient help with basic needs, and serious medical consequences that followed from perceived inattention. Taken together, these voices illustrate a troubling inconsistency that raises questions about staffing, training, communication, and accountability.

Several reviewers relay distressing episodes of disrespect and neglect that began early in a stay at Hillview. One family recalls a grandmother who, after moving in in 2022, faced continual distress and witnessed staff who spoke to her in a demeaning way. The grandmother allegedly cried on the phone night after night, begging to be removed from the facility. In another account, a patient's family describes a pattern of staff yelling at her for needing to use the bathroom and being criticized for calling for help. In what the reviewer characterized as negligence, the patient's stay reportedly culminated in a hospital admission for several days after conditions worsened, including skin infections and ulcers that were alleged to be caused by the way care was delivered. The severity of the situation is underscored by notes that she developed a urinary tract infection and acute kidney failure, and that hospital staff were appalled by her condition upon arrival.

Complainants consistently highlight failures in communication and care planning. One reviewer states that there was no notice of a care plan meeting and that the daughter, who was the primary caregiver and power of attorney, learned of meetings only by accident. They faulted Hillview for limited therapy availability and a lack of progress in occupational and physical therapy during a week-long stay, with questions about why therapy was not more consistently provided given the rehabilitation goal. This same account emphasizes a perceived lack of leadership engagement, noting there was little contact with administrators or social workers during the stay, while contrasting what happened at another facility where a full care plan discussion occurred promptly and care providers engaged comprehensively with the patient and family.

Yet not all experiences at Hillview are negative. Several reviews recount highly positive experiences, with family members expressing gratitude for the care their loved ones received. One family describes their grandfather's rehab stay of two and a half months as "better care" than they could have hoped for, praising the nurses and CNAs for night and day attentiveness and for making the patient feel part of a family. They specifically name staff members Krisi and Tiffany as being fabulous with their grandmother and helping the family feel at home. Another account features a mother in rehab for three weeks who found Hillview to be clean and odor-free, with all staff described as kind and helpful, and with administrative staff who were easy to work with. In that narrative, Katherine and Melanie are singled out for their responsiveness, suggesting that the experience can be shaped strongly by the personalities and practices of individual team members.

A recurring theme in several positive narratives is the presence of proactive medical and therapy support once a resident has transitioned to another facility or acute care environment. One reviewer recounts how their mother, who needed therapy after an illness, found the Hillview team to be attentive during the rehab phase, yet laments that repeat assurances about consistent therapy did not occur during the Hillview stay. In another positive note, a reviewer describes their mother-in-law as having thrived in Hillview's rehab and long-term care settings during 2023?2024, enjoying music groups, offsite trips, and a medical team that was responsive to her needs. This sense of coordinated care - activity, therapy, medical support, and social work - appears to have left a strong impression on some families, convincing them Hillview can be a solid choice when the right staff are on hand.

On the other hand, some reviews carry a stark warning about readiness for rehab or long-term care when a patient cannot advocate for themselves. One family outlines a sequence in which their mother, initially improving, eventually worsened and developed sepsis, pneumonia, and heart failure after being left in bed for extended periods. They recount a nurse's dismissive remark, "oh she's just failing," and the eventual ER visit that precipitated their mother's decline and subsequent death eight days later. This account frames Hillview as a place where neglect and insufficient escalation can translate into catastrophic health outcomes, and it closes with a blunt admonition not to place a loved one there if they cannot speak for themselves.

There are even more granular concerns raised by reviewers who witnessed or experienced direct interactions with staff. One account from a family member who is themselves a registered nurse describes an incident where a CNA yelled at the grandmother for needing a bedpan and told the family member to mind their own business when they stepped in to defend her. The same account notes that therapy decisions - such as weight-bearing status - were not clarified with the physician or therapeutic team in a timely fashion, and that the overall tone of care felt punitive rather than supportive. Another reviewer characterizes Hillview as a facility with severe understaffing, where staff were often more interested in socializing in the hallways than in actively tending to residents. They describe waste left in rooms, dirty food trays, and a general sense that residents were not being checked on or turned as needed. They also take aim at the broader system, mentioning that ambulance services would block entrances or exits for drop-offs, complicating family involvement and visitation in ways that could hamper timely care.

A final thread running through the reflections is the call for greater oversight and accountability. Some reviewers explicitly advocate for state action or for families to avoid Hillview, citing a lack of consistent care, insufficient communication, and procedures that fail to safeguard patient dignity and safety. Others, while acknowledging strides in certain areas, emphasize that a single negative experience can mar trust in a facility, particularly when the patient cannot speak up for themselves. Taken together, the narratives convey a complex picture: Hillview appears to be a setting capable of delivering compassionate, high-quality care in some cases, while in others it becomes a site of neglect, miscommunication, and preventable harm.

In sum, the accounts present at least two broad trajectories for Hillview - one of deeply caring, attentive support that families remember with gratitude, and another of neglect and mismanagement that leaves families feeling betrayed, anxious, and incensed. The dichotomy underscores the essential need for consistent staffing, robust training, transparent communication, reliable care planning, and rigorous oversight to ensure that every resident receives dignified and effective care. For families considering Hillview, the message is clear: experiences can be highly individual, and advocacy - through direct engagement, documentation, and timely escalation - appears to be a critical component of safeguarding a loved one's wellbeing in this environment.

This part of Elizabethton, Tennessee offers a variety of medical care facilities within a short distance, including physicians, hospitals, and pharmacies. There are also several places of worship for spiritual fulfillment. Additionally, there is a selection of restaurants and cafes for dining options. For entertainment, there is a movie theater nearby. The area also provides access to parks for outdoor recreational activities and transportation services for convenience. Overall, this neighborhood offers a range of amenities and services that may be appealing to seniors looking for a convenient and well-rounded community to call home.

Physicians

• Medical Care (1 miles)
• Medical Care (1 miles)
• Riverside Pediatrics (1 miles)
• First Medical OB/GYN (1.1 miles)
• Cardiology Consultants of Johnson City PC (1.1 miles)
• Hopland Steve Medical Care Hampton (5.3 miles)
• Watauga Medical Clinic (6.2 miles)

Hospitals

• Sycamore Shoals Hospital (1.1 miles)
• James H. Quillen VA Medical Center (7.4 miles)
• Woodridge (8.3 miles)

Pharmacies

• Ingles Market Pharmacy (1.2 miles)
• Walgreens (1.7 miles)
• Hampton Pharmacy (5.1 miles)
• Walgreens (5.7 miles)
• Walgreens (5.9 miles)
• The Compounding Lab Johnson City (7.2 miles)
• Hillcrest Drug Store (7.2 miles)

Places of Worship

• True Gospel Baptist Church (1.2 miles)
• St Thomas Episcopal Church (2.1 miles)
• Gap Creek Christian Church (3.1 miles)
• Southern Baptist Convention (3.3 miles)
• Southern Baptist Convention (3.9 miles)
• Southern Baptist Convention (4.8 miles)
• St Mary's Church (6.1 miles)

Restaurants

• J's Corner (1.5 miles)
• McDonald's (1.7 miles)
• El Charolais De Elizabethton (1.9 miles)
• Fuzzy Holes (5.1 miles)
• Arby's (5.8 miles)
• Ole's Guacamoles (6.1 miles)
• Holy Taco & Cantina (6.3 miles)

Cafes

• Dos Gatos Coffee Bar (6.1 miles)
• Open Doors Coffeehouse (6.7 miles)
• Starbucks (7.2 miles)
• Starbucks (7.4 miles)

Parks

• Watauga Lake Dam (6.9 miles)
• Winged Deer Park (7.8 miles)

Theaters

• AMC Johnson City 14 (7.5 miles)

Transportation

• Enterprise Rent-A-Car (7.9 miles)
• U-Haul Moving & Storage (8.2 miles)