St William's Care Center
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103 North Viola Street, Milbank, SD 57252
For more information about senior living options: (844) 490-3973
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They have taken excellent care of the aunt for over 20 years. The reviewer would not take her anywhere else. The facility looked clean.
Residents' calls for help were ignored by the front-desk staff. Front-desk staff acted annoyed when a resident asked for assistance. Things were stolen from the family member while she stayed at the facility. The family member sustained bruises and bumps with no clear explanations. Staff would not help the resident get dressed, leaving her in her pajamas. Staff would not assist the resident to eat, placing food out of reach. The facility was described as understaffed and unable to provide proper care. The reviewer found the staff uncaring toward the resident.The facility in question is a place that can feel both reassuring and deeply troubling, depending on which moment you catch in the story of a resident's life there. For one family, the elder relative received excellent care for more than two decades, a level of dedication and reliability that made them say they would have no other place for her. That long-standing commitment paints a picture of a home that, at its best, provided stability and trust. Yet alongside that loyalty and appreciation sits a contrasting current: a pattern of neglect and distress that touches the same environment in very different ways.
What troubles this account is not the cleanliness or the general appearance, but the behavior of staff toward the people who live there and the way calls for help were handled. The writer recalls numerous occasions when residents rang for assistance and the front desk appeared to ignore those cries for help. The scene of a woman crying after waiting more than 15 minutes, and then finding the staff member seemingly annoyed by the interruption, stands out as a stark illustration of a failure to acknowledge residents' humanity in moments of vulnerability. The facility's appearance could be described as clean, but, to the writer, that cleanliness felt hollow when measured against the responsiveness and empathy that residents rightly deserve. In short, the environment may have looked orderly, but the care it provided could feel uncaring to those who needed it most.
There is also a troubling record of personal safety and respect within the walls. The writer notes items being stolen from a family member and, more gravely, times when there were bruises and bumps that could not be explained. These observations contribute to a sense that the day-to-day realities of life in the home included not only moments of indifference but also tangible risks to residents' well-being. The overall tone suggests that some residents were left exposed to neglectful handling or insufficient monitoring, with consequences that extended beyond mere inconvenience and into the realm of safety and dignity.
A second, deeply personal set of memories centers on the grandmother who spent the last two years of her life in the same facility. The writer expresses a troubling sense of guilt and regret, feeling that those final years were not as protected or supported as they should have been. Despite attempts to keep her in her own home to avoid falls, she ended up in the care of a nursing home where the hope was to find safeguards. Instead, the writer describes repeated difficulties: moments when the staff did not help her get dressed, leaving her in pajamas, and times when, as she weakened, they did not assist with eating, placing food within reach but not within her grasp. The pattern of falls continued under their supervision, prompting questions about the adequacy of staffing and the scope of support available to a resident in increasing frailty.
When confronted with these lapses, the staff's response - emphasizing that they were understaffed and doing their best - reads as a defense of systemic shortages rather than an answer to specific failures. The rhetorical question woven into the narrative - whether the staff's duties are indeed to take care of the residents if not, why are they being paid - gets to the heart of a family's moral and practical disillusionment. The hindsight regret is blunt: looking back, the writer cannot help but wonder if better care could have been found elsewhere, perhaps even at home, given the risk and discomfort endured in the final chapter of their grandmother's life.
Taken together, the two accounts reveal a facility capable of both long-term commitment and profound shortcomings in equal measure. One relative enjoyed decades of attentive care that earned unwavering trust, while others in the same halls faced neglect, uncertainty, and fear. The inconsistencies invite a closer examination of how a single institution can hold contrasting experiences for different residents or even for the same family at different times. They also raise questions about the realities of understaffing, accountability, and the training necessary to ensure that all residents are treated with dignity, protected from harm, and helped with the basic tasks that sustain life and comfort.
For families evaluating similar places, these stories serve as a stark reminder to look beyond surface impressions. Cleanliness and orderly routines do not automatically translate into compassionate, responsive care. Prospective residents and their loved ones should seek out multiple perspectives: talking with current residents, speaking with staff and administrators, reviewing incident reports, and observing how call lights are managed during a visit. The goal is to understand not just what the facility can present during a tour, but how it handles the moments when help is needed most. In the end, the measure of a nursing home is not only how well it maintains appearances, but how consistently it preserves safety, dignity, and the sense that someone is always there to answer when help is called.
60 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.St. William's Care Center in Milbank, SD, is a premier assisted living community dedicated to providing residents with a comfortable, engaging, and supportive environment. Our facility boasts an array of amenities designed to enrich the lives of our residents. Enjoy the convenience of on-site services such as a beauty salon, fully furnished accommodations with private bathrooms, and restaurant-style dining that caters to special dietary needs.
At St. William's Care Center, we prioritize wellness and social engagement. Our fitness room encourages active lifestyles while our gaming room and small library provide leisurely pursuits for those who enjoy quieter activities. Residents can relax in our beautiful outdoor spaces or take advantage of our scheduled fitness programs and planned day trips organized by our dedicated concierge.
We understand that each resident has unique needs; therefore, we offer comprehensive care services including 24-hour supervision and assistance with daily living activities such as bathing, dressing, and transfers. Our experienced staff is on hand to manage medication administration and dietary requirements while promoting mental wellness through tailored programs.
Convenience is key at St. William’s; we provide transportation arrangement services for non-medical trips and transportation to doctor’s appointments, ensuring access to nearby healthcare resources including pharmacies, physicians’ offices, restaurants, places of worship, and a hospital—all within easy reach.
With our commitment to creating a thriving community where residents feel valued and supported, St. William's Care Center truly stands out as a welcoming home for individuals seeking assisted living services in Milbank, SD.
St William's Care Center is located at 103 North Viola Street, Milbank, SD 57252 in Roberts County, South Dakota
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