Avera@Home
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301 Flynn Drive, Milbank, SD 57252
For more information about senior living options: (844) 490-3973
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The after-hours clinic at Avera Milbank was impressive with timely treatment and friendly, helpful staff. The care was excellent and the staff were kind, professional, and friendly from check-in to check-out. The staff made the patient feel as though they had been known forever. A Nebraska visitor found Avera clinic and hospital very helpful, feeling blessed to have the facility nearby and thanking the staff for their kindness and knowledgeable care. The reviewer loved the new place, noting fast and on-time service and friendly workers.
The ER visit was described as the worst, and the reviewer felt the doctors should be replaced with new ones. They waited two weeks after a stress test and six follow-up calls to get the results, and were unhappy with how they were treated, seeking a new doctor who can provide the results. They felt punished and lectured for missing one appointment. They will go elsewhere because they won't tolerate being mistreated. They missed the initial appointment due to a wrong date, were lectured about it after apologizing, and were refused to be scheduled together; they plan to go somewhere where simple mistakes aren't punished.The collection of experiences shared about the Avera network paints a picture of a health system that can feel both supportive and frustrating, depending on the moment and the location. Several reviewers express a sharp sense of disappointment with urgent care and primary care interactions, recounting frustration over delayed test results, perceived punitive responses to simple mistakes, and inconsistent scheduling policies. One reviewer described an ER visit as their "worst," suggesting that the experience was so troubling that they feel the doctors should be replaced. The same voice described a stress test conducted two weeks prior, followed by six unanswered phone calls seeking the results, leaving them feeling like a life situation was on hold and their care was not being actively managed. The sense of urgency and clarity around results, it seems, did not match the immediate needs of someone facing possible serious health concerns.
Another strand of the feedback centers on how missed appointments are handled. One individual described being lectured for missing one appointment, feeling punished for an honest mistake, and witnesses their family - two adults and five children - being troubled by the interaction. A separate account notes missing an initial appointment due to a wrong date, followed by a rescheduling attempt that was met with lectures about the miss and a refusal to schedule the party together. In these quotes, there's a clear sense that the administrative and interpersonal approach to scheduling and accountability can feel punitive, rather than supportive or understanding, especially for families balancing busy lives and occasional errors.
Contrast to these concerns, other reviews highlight a very positive experience with care delivered through a different facet of the same system. An RN who was seen at the Avera Milbank after-hours clinic reports a standout level of care. The reviewer emphasizes timely treatment and describes a hospital team that was not only competent but also exceptionally friendly. The receptionist, Heather, is singled out, along with a nurse described as extremely friendly and helpful, and a PA named Patrick. The patient stresses that the care received was excellent from start to finish, with every contact - checking in and checking out - marked by kindness, professionalism, and a warmth that made them feel seen as a person. That account highlights a level of patient-centered service that can make a substantial difference in how care is experienced, especially in the often stressful context of urgent or after-hours care.
Another positive voice shares a practical reassurance for travelers who find themselves away from their regular providers. A person visiting from Nebraska for a few months at a lake location describes how anxious they can feel about not having their usual doctor nearby, yet they found the Avera Milbank clinic and hospital to be incredibly helpful. The reviewer expresses a sense of relief and gratitude, describing themselves as blessed to have such accessible health care "so close," and extending thanks to the staff for their kindness and knowledgeable care. This sentiment suggests that, for some patients, the local facility serves as a reassuring anchor when they are far from home.
A final note from a different perspective echoes a positive appraisal of the new facility as a whole. The reviewer simply states, "Love the new place. Always fast and on time. All the workers r nice." This concise compliment reinforces the message that improvements in environment, efficiency, and staff demeanor can noticeably elevate the patient experience and contribute to a sense of trust and satisfaction with the health system.
Taken together, these reviews reveal a broader, nuanced portrait of care within the Avera network. There are clear frustrations about communication gaps, delays in obtaining test results, and what some patients perceive as punitive responses to honest mistakes. At the same time, there are strong endorsements of fast, friendly, and professional care - especially in a newer or after-hours setting - where patients feel listened to, respected, and well cared for. The Milbank after-hours clinic stands out as a focal point of positive experiences, suggesting that consistent staff behavior, efficient processes, and accessible appointments can create a markedly different patient perception compared with other encounters within the same system.
21 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Avera@Home in Milbank, SD is a fully furnished assisted living community that offers a comfortable and convenient living environment for seniors. Residents can enjoy amenities such as cable or satellite TV, Wi-Fi/high-speed internet, and access to outdoor spaces like a garden. Housekeeping services are provided to ensure a clean and organized living space.
The care services provided at Avera@Home include 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers. The dedicated staff also coordinates with health care providers to ensure comprehensive care for residents. Medication management is available to ensure medication is taken properly.
Special dietary restrictions and diabetes diets are accommodated in the dining options at Avera@Home. Meal preparation and service are provided, taking into account the specific needs of each resident. In addition to dining, there are resident-run activities and scheduled daily activities for social engagement and entertainment.
For added convenience, move-in coordination is available for new residents. Transportation arrangements for medical appointments and regular doctor's visits can be made on behalf of residents. Nearby amenities include pharmacies, physicians' offices, restaurants, transportation options, places of worship, and hospitals.
At Avera@Home in Milbank, SD, seniors can enjoy a supportive community where their physical and mental wellness is prioritized through personalized care services and engaging activities.
Avera@Home is located at 301 Flynn Drive, Milbank, SD 57252 in Roberts County, South Dakota
Avera@Home on seniors.fyi includes 3 photos including images showing building, exterior, landscaping, healthcare, architecture, outdoor, and more.
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