515 South Warley Street, Florence, SC 29501
For more information about senior living options: (866) 208-4318
Overall Review of Heritage Home Of Florence
Pros
She has been a resident for just over three months, and her family is very pleased with the care she has been receiving.- The staff are very attentive, friendly, and supportive.
- She has been at Heritage Home for more than five years and is happy, well cared for, and considers it home.
- The family is grateful for the staff of Heritage Home.
- It offers top care for loved ones.
- The staff are amazing and care for residents extremely well.
- The staff treat residents and their families with dignity and compassion.
Cons
The reviewer would give zero stars if possible.- They state their aunt fell out of bed and staff left her on the floor until EMS arrived, resulting in injuries.
- They question why only one person was present during the changing and threaten to contact their lawyer immediately.
- The new general manager is described as full of lies and deception, not approachable, and never available or responsive.
- They allege management lied about DHEC regulations to remove a refrigerator.
- They report nurses with bad attitudes and food that is not good.
- They describe safety issues, including a night staff taking away the call button and a bed without side rails.
- They claim there are big rats on a wing and unsanitary conditions.
Review
Heritage Home of Florence is best suited for seniors who want a nearby, more affordable option with a home-like atmosphere and access to rehabilitation services, and for families that can be actively involved in care decisions. The community can work reasonably well for residents who value companionship, routine therapy, and a familiar, less clinical setting, especially when a family member lives nearby and can oversee daily needs. It is not the ideal match for those who require meticulous safety oversight, highly responsive administration, or a consistently predictable care experience. Prospective families should anchor expectations in safety, governance, and communication as non-negotiables.
Alternatives should be on the radar for anyone with elevated safety or transparency concerns. The most compelling reason to look elsewhere is a pattern of perceived evasiveness, inconsistent engagement from leadership, and significant gaps in day-to-day supervision. When a facility operates with frequent management turnover, unclear financial reporting, or reports of obstructed access to residents’ care plans, the risk profile rises quickly. Families with loved ones who have complex medical needs, require vigilant monitoring, or depend on dependable call systems and timely responses should seriously compare other options with stronger governance and clearer accountability.
The facility’s practical strengths sit alongside considerable liabilities. On the plus side, there are accounts of attentive staff in certain shifts, therapy services that support rehabilitation goals, and a social environment that some residents and families describe as warm and homey. When care is working, families note that staff can be patient, friendly, and willing to help with daily routines, which can translate into a decent quality of life for some residents. For those who have a close relationship with the facility and see steady improvement through therapy, these aspects can meaningfully offset some inconveniences and contribute to a sense of belonging.
However, the most consequential issues cannot be ignored. Reports span alarming safety lapses: a resident suffered a severe fall during a transfer, with questions raised about staffing levels and supervision at the time. Several reviews describe bed rails being unavailable or not immediately provided, and, in at least one case, a call button was reportedly removed from a resident’s reach, compromising emergency access. Even more troubling are complaints about inconsistent communication from administration, delayed or difficult access to the social worker, and a pattern of feel-orientations of deception or miscommunication from leadership. Dependence on family advocacy to secure basic safety and timely information is clearly a recurring theme.
Additional red flags include concerns about basic daily living conditions and oversight. Food quality is mentioned as variable, with some residents unhappy about meals, while other posts highlight a caring culinary approach in other contexts. Physical safety is further questioned by mentions of unsanitary concerns and even the presence of rodents on a wing. The reviews also reflect long-standing administrative friction, including disputes over room assignments, possession of personal belongings, and what appears to be inconsistent adherence to prior commitments. Taken together, these issues create a risk envelope that will give many families pause, especially those seeking predictability and reassurance.
In short, Heritage Home of Florence can serve a niche audience: families nearby who can stay closely involved, residents who thrive on rehab programs and social engagement, and those willing to navigate a facility where care quality appears to hinge on shift-by-shift staffing and the temperament of the current leadership. For anyone placing priority on unwavering safety, transparent governance, and reliable, proactive administration, alternatives are worth pursuing. A thorough, in-person evaluation is essential, friendliness on the tour will not compensate for red flags in safety culture, governance, and day-to-day responsiveness.
132 resident community capacity
Skilled Nursing Facility
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Florence Regional (11 miles away)
Community operated transportation
12-16 hour nursing
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Mental wellness program
Special dietary restrictions
Concierge services
Planned day trips
Managing Nursing Home Expenses After Medicare Coverage Ends
Is a Geriatric Care Manager the Right Choice for Your Family?
Compassionate Conversations: How to Comfort Someone Who Is Grieving
