Heritage Home Of Florence

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  • Interior

    A retro hair salon with vintage dryers and classic furnishings.

  • Building

    Exterior view of the Heritage Home facility with a visible entrance sign.

  • Architecture

    A brick building entrance labeled 'Heritage Home'.

  • Bedroom

    A simple room with a bed, chair, mirror, open closet, and a sink area.

  • Dining

    An empty dining room with tables and chairs arranged neatly under bright ceiling lights.

  • Landscaping

    A brick building with well-maintained landscaping and shrubbery around it, seen during the daytime.

  • Patio

    A pergola with outdoor seating on a patio surrounded by a brick wall.

  • Porch

    A suburban house with a front porch and landscaped yard.

  • Hallway

    A cozy lounge area with plaid sofas and chairs near a hallway.

Heritage Home Of Florence

515 South Warley Street, Florence, SC 29501

For more information about senior living options: (844) 490-3973

3.2 from 25 reviews
5 stars
12
4 stars
2
3 stars
1
2 stars
0
1 stars
10

Skilled Nursing Facility

Overall Review of Heritage Home Of Florence

Pros

  • pro She has been a resident for just over three months, and her family is very pleased with the care she has been receiving.
  • pro The staff are very attentive, friendly, and supportive.
  • pro She has been at Heritage Home for more than five years and is happy, well cared for, and considers it home.
  • pro The family is grateful for the staff of Heritage Home.
  • pro It offers top care for loved ones.
  • pro The staff are amazing and care for residents extremely well.
  • pro The staff treat residents and their families with dignity and compassion.

Cons

  • pro The reviewer would give zero stars if possible.
  • pro They state their aunt fell out of bed and staff left her on the floor until EMS arrived, resulting in injuries.
  • pro They question why only one person was present during the changing and threaten to contact their lawyer immediately.
  • pro The new general manager is described as full of lies and deception, not approachable, and never available or responsive.
  • pro They allege management lied about DHEC regulations to remove a refrigerator.
  • pro They report nurses with bad attitudes and food that is not good.
  • pro They describe safety issues, including a night staff taking away the call button and a bed without side rails.
  • pro They claim there are big rats on a wing and unsanitary conditions.

Review

Heritage Home of Florence is best suited for seniors who want a nearby, more affordable option with a home-like atmosphere and access to rehabilitation services, and for families that can be actively involved in care decisions. The community can work reasonably well for residents who value companionship, routine therapy, and a familiar, less clinical setting, especially when a family member lives nearby and can oversee daily needs. It is not the ideal match for those who require meticulous safety oversight, highly responsive administration, or a consistently predictable care experience. Prospective families should anchor expectations in safety, governance, and communication as non-negotiables.

Alternatives should be on the radar for anyone with elevated safety or transparency concerns. The most compelling reason to look elsewhere is a pattern of perceived evasiveness, inconsistent engagement from leadership, and significant gaps in day-to-day supervision. When a facility operates with frequent management turnover, unclear financial reporting, or reports of obstructed access to residents' care plans, the risk profile rises quickly. Families with loved ones who have complex medical needs, require vigilant monitoring, or depend on dependable call systems and timely responses should seriously compare other options with stronger governance and clearer accountability.

The facility's practical strengths sit alongside considerable liabilities. On the plus side, there are accounts of attentive staff in certain shifts, therapy services that support rehabilitation goals, and a social environment that some residents and families describe as warm and homey. When care is working, families note that staff can be patient, friendly, and willing to help with daily routines, which can translate into a decent quality of life for some residents. For those who have a close relationship with the facility and see steady improvement through therapy, these aspects can meaningfully offset some inconveniences and contribute to a sense of belonging.

However, the most consequential issues cannot be ignored. Reports span alarming safety lapses: a resident suffered a severe fall during a transfer, with questions raised about staffing levels and supervision at the time. Several reviews describe bed rails being unavailable or not immediately provided, and, in at least one case, a call button was reportedly removed from a resident's reach, compromising emergency access. Even more troubling are complaints about inconsistent communication from administration, delayed or difficult access to the social worker, and a pattern of feel-orientations of deception or miscommunication from leadership. Dependence on family advocacy to secure basic safety and timely information is clearly a recurring theme.

Additional red flags include concerns about basic daily living conditions and oversight. Food quality is mentioned as variable, with some residents unhappy about meals, while other posts highlight a caring culinary approach in other contexts. Physical safety is further questioned by mentions of unsanitary concerns and even the presence of rodents on a wing. The reviews also reflect long-standing administrative friction, including disputes over room assignments, possession of personal belongings, and what appears to be inconsistent adherence to prior commitments. Taken together, these issues create a risk envelope that will give many families pause, especially those seeking predictability and reassurance.

In short, Heritage Home of Florence can serve a niche audience: families nearby who can stay closely involved, residents who thrive on rehab programs and social engagement, and those willing to navigate a facility where care quality appears to hinge on shift-by-shift staffing and the temperament of the current leadership. For anyone placing priority on unwavering safety, transparent governance, and reliable, proactive administration, alternatives are worth pursuing. A thorough, in-person evaluation is essential - friendliness on the tour will not compensate for red flags in safety culture, governance, and day-to-day responsiveness.

Features

Housing

  • 132 resident community capacity 132 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Florence Regional (11 miles away) Florence Regional (11 miles away)
  • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
  • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

Care Services

  • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
  • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
  • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

Heritage Home of Florence in Florence, SC is a vibrant assisted living community that offers a wide range of amenities and care services to ensure the comfort and well-being of its residents. The community boasts a variety of amenities including a beauty salon, cable or satellite TV, a computer center, and a gaming room for entertainment.

Residents can enjoy delicious meals served in a restaurant-style dining room with special dietary restrictions accommodated. For those who prefer to cook their own meals, there is also a kitchenette available. The community provides housekeeping services to maintain clean and tidy living spaces.

Heritage Home of Florence prioritizes the physical fitness of its residents by offering a fitness room for exercise activities. Additionally, there is an outdoor space and garden where residents can relax amidst nature. A small library is also available for book lovers.

The well-being of the residents is ensured through various care services provided by the facility. These include 24-hour call system and supervision for added safety and security. Assistance with daily living activities such as bathing, dressing, and transfers are offered. Medication management and assistance with diabetes diet are provided by trained staff members.

To keep residents engaged and socially active, Heritage Home offers concierge services as well as scheduled daily activities such as fitness programs and resident-run activities. The community also organizes planned day trips to nearby attractions ensuring residents have opportunities to explore their surroundings.

Located in close proximity to parks, pharmacies, restaurants, places of worship, and hospitals, Heritage Home provides convenient access to essential facilities within the surrounding area.

Overall, Heritage Home of Florence is an assisted living community that strives to provide exceptional care along with an array of amenities that cater to the varying needs and interests of its residents.

Nearby Places of Interest

Pharmacies

  • Med Center Pharmacy & Medical Supply (0.5 miles)
  • Professional Pharmacy of Darlington (0.5 miles)
  • Medicap Pharmacy (0.6 miles)
  • Carolina Drug Store (0.6 miles)
  • CVS Pharmacy (1.4 miles)
  • Walgreens (1.5 miles)
  • Moss Compounding Pharmacy (7.7 miles)

Places of Worship

  • Southern Baptist Convention (0.6 miles)
  • First Original Free Will Baptist Church (1.6 miles)
  • United Methodist Church Hartsville District Office (1.6 miles)
  • Calvary Baptist Church (2 miles)
  • Iglesia Cristiana Fuente de Vida Darlington (3 miles)
  • Liberty Christian Assembly (7.1 miles)
  • Flat Creek Baptist Church (8.2 miles)

Parks

  • Darlington Recreation Department (1.2 miles)
  • Brooks-McCall Park (6.4 miles)
  • Florence Veterans Park (8.7 miles)
  • Ebenezer Park (8.9 miles)

Hospitals

  • McLeod Darlington (1.3 miles)
  • Florence Surgery & Laser Center (7.9 miles)
  • Palmetto Pee Dee Behavioral Health (8.9 miles)
  • Hospice Mcleod (8.9 miles)
  • McLeod Regional Medical Center (9 miles)

Restaurants

  • McDonald's (1.6 miles)
  • Sonic Drive-In (1.6 miles)
  • Waffle House (1.7 miles)
  • Bojangles' Famous Chicken 'n Biscuits (1.7 miles)
  • Burger King (1.9 miles)
  • Raceway Grill (2.4 miles)
  • Mayflower Seafood Restaurant (4.4 miles)

Transportation

  • U-Haul Neighborhood Dealer (5.1 miles)

Cafes

  • Starbucks (5.9 miles)
  • Panera Bread (8.3 miles)
  • Bean Bar (8.8 miles)

Physicians

  • One Source Integrative Medicine (6.5 miles)
  • Doctor's Care (7.9 miles)
  • Carolinas Centers for Sight (7.9 miles)
  • Low Country Urology (8.3 miles)
  • West Florence Family Practice (8.5 miles)
  • Dr Carla Graham (8.5 miles)
  • The McLeod Outpatient Rehabiliation And Sports Medicine (8.6 miles)

Theaters

  • Regal Swamp Fox (8.3 miles)

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