1951 Pisgah Rd., Florence, SC 29501
To contact a resident: (843) 944-0019
For more information about senior living options: (866) 208-4318
Overall Review of Open Hands Nursing Agency LLC
Pros
The business is wonderful.- The staff are friendly and very professional.
- The people are nice and friendly.
Cons
Liars and thieves. About to lose there license- They tell you one payrate and when you look on your paystub it's completely different 😡😡😡😡
Review
Open Hands Nursing Agency LLC in Florence, SC is best suited for families seeking a small, personable in-home care option where staff are described as friendly and professional, and day-to-day interactions with caregivers feel approachable and reassuring. The model seems to resonate with seniors who value warmth, straightforward communication, and dependable companionship as part of home-based support. This choice works for families prioritizing a friendly bedside manner and easy access to staff, especially for routine personal care and daily assistance in familiar surroundings. It is not the default pick for those who demand flawless transparency, rigorous licensing guarantees, or perfect payroll integrity from day one.
Those weighing alternatives should seriously consider other providers if strict honesty about pay, verifiable billing, and credible licensing status are non-negotiable. Several reviews raise red flags about integrity and regulatory risk, including claims of deception and a suggestion that the agency may be facing license trouble. For families with tight budgets, or clients who require auditable payroll records and crystal-clear rate structures, these issues become decisive deal-breakers. In short, this agency is not the safest default when compliance and financial transparency are non-negotiable requirements.
On the upside, multiple reviewers describe the staff as friendly and the operation as a “wonderful business” with professional, approachable caregivers. Those attributes translate into tangible benefits: smoother daily routines, reliable companionship, and a caregiving presence that reduces loneliness and supports simple tasks. When the human touch is credible and the team presents well, families experience less scheduling friction and clearer day-to-day communication. Yet these strengths do not erase the deep concerns that emerge from questions about trust, continuity, and regulatory standing.
The most consequential drawbacks center on pay and licensing questions. Reports that a promised payrate diverges from what appears on paystubs signal suspect payroll practices and weak internal controls. Coupled with accusations of dishonesty and the prospect of license loss, the potential for abrupt staffing changes or regulatory disruption becomes a live risk. In practical terms, strong bedside manner and consistent communication cannot fully compensate for a platform that appears unstable or opaque. For families planning long-term care, alignment on integrity and financial transparency is as essential as kindness and reliability at the bedside.
To move from consideration to confident decision, demand concrete assurances before committing. Verify the agency’s current licensing status with the South Carolina Department of Health and Environmental Control, and request written payroll policies with sample paystubs that clearly explain any variances. insist on meeting the actual caregivers who will be assigned and ask for several references from families with similar needs. Secure a formal service agreement detailing rates, overtime rules, cancellation policies, and a documented contingency plan for staffing changes. Establish a clear escalation path and a written grievance process, and propose a trial period to evaluate trust, reliability, and continuity in real-life care.
Ultimately, Open Hands can be a viable fit for families who prize warmth and steady front-line communication, provided there is proactive oversight to prevent payroll ambiguity and licensing risk. If those safeguards cannot be secured or if licensing status remains uncertain, the prudent path is to explore providers with demonstrated compliance records and transparent payroll practices. The decision should hinge on the ability to sustain consistent, trustworthy care over time, not merely on friendly introductions. A deliberate, evidence-based evaluation now will spare families disruptions when care is most critical.
Florence Regional (6 miles away)
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