The Place At Pepper Hill
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Living Room
Dining
Exercise Equipment
Healthcare
Rehabilitation
3525 Augustus Road, Aiken, SC 29801
For more information about senior living options: (844) 490-3973
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The staff were wonderful and consistently showed kindness to residents. Kristen was very nice and friendly, providing personable care. The staff had a great phone personality when setting up care for family members. The staff truly cared and put patients' best interests first. Jimmy the nurse was prompt when called and took time to ensure requests were handled. Karen R. did a fantastic job of making the family feel like family and helping patients feel comfortable and included. Stephanie, the speech therapist, and Jimmy were commended for their work.
The facility is described as one of the worst rehabilitation centers ever. Clothes and other personal items labeled with the resident's name were lost, including a hand-sewn keepsake. There are allegations of patient abuse and overall horrible service. Care is inconsistent and sometimes subpar, with safety concerns like improper wheelchair support and unattended patients. The staff rarely answer the phone and communication with families is poor or nontransparent. The facility is not clean and often resembles a nursing home rather than a rehab facility. Administration and social workers are perceived as not transparent or responsive to families. Basic needs such as clean hair care and proper garments are not addressed in a timely or dignified manner. The building and grounds are in need of repair and upgrading. There are no patient room phones, making it hard for loved ones to reach them; the phone system is outdated.Experiences at this rehabilitation facility are a mosaic of moments that some families find reassuring and others find deeply troubling. Across the reviews, there are clear echoes of warmth from individual caregivers - staff who are described as kind, personable, and genuinely invested in their patients' well?being - paired with repeated warnings about safety lapses, communication gaps, and organizational shortcomings that undermine trust. One resident's family member summed up a common thread with blunt frustration: "Horrible service, and abuse of patients. Absolutely ridiculous. Worst damn place ever." Yet there are also affirmations that show compassion can shine through in a challenging environment, with remarks like "Kristen was very nice and friendly," "Came to visit my Aunt. She looked well taken care of. Kristen, her nurse, was awesome," and "Jimmy, the nurse on his wing, was prompt when called ? and took time to really make sure that the request ? were taken care of."
A recurring area of concern centers on personal belongings and dignity. Several reviewers describe having clothes and other items missing or misplaced, even when items were clearly labeled. One person lamented that they had to repeatedly buy clothing for their relative because "they have lost every so gle piece of clothing for her," noting that "everything HAD HER NAME ON IT." The loss extended to irreplaceable mementos; a "stuffy" that had been hand sewn for hope and luck disappeared as well. The implication in these accounts is not simply inconvenience, but a potential erosion of dignity and a sense that personal identity is not being safeguarded in a place where patients should feel secure and cared for in their most vulnerable moments.
Beyond lost items, concerns about the daily quality of care and patient safety are voiced in several reviews. One reviewer describes the care as "par but sometimes below par," pointing to specific, alarming incidents such as patients "falling over because the wedges were not used on both sides to help support them" and "half falling out of their wheelchair because they are not propped up." Such scenes paint a picture of care that fails to consistently meet basic safety standards. Another reviewer paints a more troubling portrait of the facility's culture: "No Nursing Homes for me? I'll thug it out, at home alone, before I be subjected to CNA's with attitude." While not every account reaches this level, the underlying worry is clear: when safety protocols falter, trust in the institution erodes quickly.
Interspersed with these criticisms are pockets of praise that highlight the human side of caregiving. Several reviewers commend staff members who stood out in positive ways. A nurse named Jimmy is repeatedly described as reliable and caring - "the only nurse that I trust to take good care of my loved one is Jimmy" - and a speech therapist named Stephanie is credited with meaningful, helpful interventions. Karen R. is lauded for making families feel welcome and involved, "engage with the patient and help them feel comfortable, included, and special." For families, these individual connections can be a lifeline amid broader dissatisfaction, illustrating that patient care can be compassionate and person-centered even when systemic issues persist.
Communication and access to care emerge as another major theme. Several families note difficult phone access, with comments such as "They hardly answer the phone," and one explicit suggestion that "they should have telephones in their room so their loved ones can speak to them." A separate grievance centers on the facility's phone system and the ability to connect with a resident who is in a different part of the building or away at dialysis - "There's no phone in patient rooms and if a patient is too far from nurses station you can't speak with them? I called for 2 days no answer so I drove an hour to see my brother." These observations highlight the practical realities that families face trying to maintain communication and participate in care decisions, a critical dimension of quality that can be overlooked when clinical metrics take center stage.
Cleanliness, facility maintenance, and transparency also appear repeatedly as significant concerns. Reviewers describe the environment as not very clean and "looking more like a nursing home as opposed to a rehab facility," with complaints about trash on the floor, shared spaces that feel neglected, and an overall sense of aging infrastructure. The exterior, grounds, and parking areas are described as needing "repair and upgrade," suggesting that even when the clinical care might intermittently meet expectations, the surrounding environment undermines residents' comfort and dignity. Equally troubling to some is a perceived lack of transparency from administrators and leaders, with families reporting frustration that the administrator, DON, or social worker are "not transparent or responsive to family members," and that basic needs such as clean hair and garments are inconsistently addressed.
Despite the intensity of critique, several reviews offer a more balanced or hopeful lens, suggesting that improvements and positive experiences are possible within the same institution. One reviewer who did not want to return but acknowledged the facility's good intentions described the care as "truly care[ing]" from the staff and highlighted individuals who stood out as excellent. Another account notes that staff members are "professional" and that living quarters are clean in some parts of the campus. A common thread in these more favorable voices is the sense that there are genuine, dedicated caregivers who strive to do the right thing, and that when families connect with those individuals, the care experience can feel more humane and supportive, even in a setting that otherwise provokes frustration and disappointment.
In sum, the feedback paints a complex portrait of a rehabilitation center that struggles with safety, communication, and cleanliness, while also offering clear moments of compassion and professional dedication from specific staff members. Families describe lost personal belongings and inconsistent responsiveness as major stressors that can amplify fear and mistrust, and they urge tangible improvements in staff training, safety protocols, and facility upkeep. Yet amid the criticisms, there are persistent acknowledgments of care that is responsive, patient-centered, and infused with kindness - especially from certain nurses, therapists, and aides - who demonstrate that quality care is possible when individual caregivers are empowered and attentive. The overarching call is for enhanced accountability, clearer communication with families, better maintenance of the physical environment, and practical enhancements to ensure that every patient's dignity and safety are protected as a matter of routine.
132 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Bush (18 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Place At Pepper Hill in Aiken, SC offers a comfortable and fully furnished living environment for seniors looking for assisted living services. Residents can enjoy a variety of amenities including a beauty salon, gaming room, small library, fitness room, and outdoor spaces. The community also provides housekeeping services and move-in coordination to ensure a smooth transition for new residents.
Care services at The Place At Pepper Hill include 24-hour call system and supervision, assistance with activities of daily living such as bathing and dressing, medication management, and special dietary restrictions. Transportation arrangements are available for non-medical needs as well as transportation to doctor's appointments.
Residents can enjoy delicious meals served in a restaurant-style dining room that accommodates special dietary restrictions. The community also offers concierge services to assist with any additional needs or requests.
A range of activities is available to keep residents engaged and active, including fitness programs, resident-run activities, scheduled daily activities, and planned day trips. Nearby amenities include cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, theaters, and hospitals.
Overall, The Place At Pepper Hill provides seniors with a supportive and vibrant community where they can receive personalized care while enjoying an array of amenities and nearby conveniences.
The Place At Pepper Hill is located at 3525 Augustus Road, Aiken, SC 29801 in Aiken County, South Carolina
The Place At Pepper Hill on seniors.fyi includes 10 photos including images showing interior, rehabilitation, healthcare, exercise equipment, dining, physical therapy, gym, fitness, and more.
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Interior
Living Room
Dining
Exercise Equipment
Healthcare
Rehabilitation
