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Pepper Hill Nursing Ctr Inc in Aiken, SC

Pepper Hill Nursing Ctr Inc is an assisted living community in Aiken, SC.

Information last verified:

3525 Augustus Rd, Aiken, SC 29801

To contact a resident: (803) 642-8376

For more information about senior living options: (866) 208-4318

3.4 from 63 reviews
5 stars
29
4 stars
9
3 stars
3
2 stars
3
1 stars
19

Overall Review of Pepper Hill Nursing Ctr Inc

common 25 reviews mention this

Staff kindness shows up often

Residents and visitors repeatedly describe staff as kind, helpful, and professional.

Many reviewers emphasize positive interactions with nurses, aides, and activity staff, noting friendliness, responsiveness to questions, and care that helps residents feel comfortable. A recurring theme is that particular staff members take time to engage and encourage residents, including during activities and everyday support. Some reviews also praise being greeted promptly and having staff members make families feel supported during visits and stays.

caveat 15 reviews mention this

Care quality is a concern

Several reviewers report serious lapses in care and communication.

A substantial set of reviews describes care that felt unacceptable, including situations involving falls, pain not being given as requested, or basic needs not being handled promptly. Some reviewers report not being transparent or responsive when concerns were raised, including problems that led to emergency transport in their accounts. While a number of others report positive outcomes from therapy, these negative experiences stand out as the biggest drawback mentioned.

caveat 8 reviews mention this

Cleanliness and upkeep divide opinions

Cleanliness and facility upkeep are recurring points of frustration.

Some reviewers describe the facility as not clean, mention odors or mildewed surfaces, and raise concerns about clothing and bedding not being changed. Others point to dated facilities and needed repairs, including exterior and grounds. A smaller number of comments describe quarters as clean and note renovations underway, but several negative reviews keep cleanliness as a prominent issue.

caveat 2 reviews mention this

Phone access and responsiveness

Reviewers raise issues with phone access and getting answers.

At least a couple of reviewers say they had trouble reaching staff by phone, including calls going unanswered for long stretches. One reviewer also describes barriers to contacting patients when they are far from the nursing station and suggests more direct phone options for residents.

common 4 reviews mention this

Activities feel meaningful

Reviewers describe activities as a bright spot during visits.

Some reviewers mention group activities and therapy schedules, and others highlight specific moments like Christmas caroling where staff worked around residents’ normal routines. Activity staff are also singled out by name, with praise for how they engage residents. Even among mixed experiences, activities and staff support around them show up as a consistent positive detail.

How we summarize

Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.

Features

Types of Care

  • Assisted Living Assisted Living

Amenities

  • Activities on-site Activities on-site
  • Devotional services off-site Devotional services off-site
  • Indoor common areas Indoor common areas

Transportation

  • Bush (18 miles away) Bush (18 miles away)

Care Services

  • Ambulatory care Ambulatory care
  • Diabetic care Diabetic care

Dining

  • Meals provided Meals provided

Activities

  • Activities on-site Activities on-site
  • Devotional activities offsite Devotional activities offsite

Nearby Places of Interest

Pharmacies

  • Hawthorne Pharmacy (0.1 miles)
  • Medicine Mart Pharmacy (1.7 miles)
  • Aiken Drug Co. (2.3 miles)
  • Mjw (2.5 miles)
  • Good Neighbor Pharmacy (2.5 miles)
  • Family Pharmacy (2.5 miles)
  • Family Pharmacy South Aiken (3.4 miles)

Physicians

  • Aiken Pulmonary Associates (0.2 miles)
  • Eye Care One (0.2 miles)
  • Aiken Pediatrics PA (0.2 miles)
  • Martinez De Andino Edwin MD (0.4 miles)
  • Martinez De Andino, Edwin Carolina Musculoskeletal Institute Pa (0.4 miles)
  • Anthony Edwin Harris (0.4 miles)
  • Aiken Gyn (0.4 miles)

Restaurants

  • Burger King (0.3 miles)
  • McDonald's (0.4 miles)
  • Bojangles' Famous Chicken 'n Biscuits (1.2 miles)
  • Wendy's (1.7 miles)
  • Neon Fig (2.5 miles)
  • Blue Top Grill (2.5 miles)
  • Bojangles' Famous Chicken 'n Biscuits (3.1 miles)

Hospitals

  • Aurora Pavilion Behavioral Health (0.4 miles)
  • Surgery Center of Aiken (0.7 miles)

Parks

  • Odell Weeks Activity Center (3.6 miles)

Places of Worship

  • Greater Faith Fellowship (3.7 miles)
  • Church of Jesus Christ of Latter Day Saints (4.1 miles)
  • Solid Rock Baptist Church (5 miles)
  • New Zion Branch Ministries (6.1 miles)
  • Southern Baptist Convention (6.5 miles)

Cafes

  • Starbucks (4 miles)
  • Panera Bread (4.1 miles)

Transportation

  • Aiken Taxi Service (4.3 miles)

Theaters

  • Regal Aiken Mall (4.7 miles)

Frequently Asked Questions

Where is Pepper Hill Nursing Ctr Inc?

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