Sena-Kean Manor in Smethport, PA

Pros

• The facility is amazing and staff take the time to help residents.
• The staff are friendly, nice, and seem great with the residents.
• The service is excellent.
• They took wonderful care of residents and followed up to check on them.
• The facility is very clean, and the staff are helpful and courteous.
• The staff and residents feel like family, and the care is compassionate.
• The physical therapy department is well maintained and works well with residents.
• The staff show genuine concern and advocacy for families, with proactive help.
• Residents are happy and well cared for.

Cons

• The 2nd and 3rd shifts were terrible and showed little concern for residents.
• Orders from outside doctors aren't followed, dressing changes aren't done at the doctors' requested frequency, and staff are slow to respond.
• A doctor-requested transport to another facility caused grief with no clear plan to return.
• The nurse reportedly said, "good, we don't want them," indicating a dismissive attitude toward residents.
• Poor management; the DON is unprofessional and treats concerns as a nuisance.
• There are not enough aides to meet patient ratios, leading to inadequate care.
• They don't know how to manage diabetes, and insulin administration isn't aligned with residents' dietary needs.

Review

Sena-Kean Manor in Smethport, PA is best suited for families seeking a warm, community-centered setting where rehabilitation services are accessible, staff are approachable, and daily life includes genuine opportunities for residents to stay engaged. The facility appeals to those who value a clean, pleasant atmosphere and reliable personal attention from caregivers. When functioning well, the team fosters a sense of familiarity and reliability, visits feel welcomed, and staff seem willing to accommodate family requests, from coordinating chaplain visits to facilitating social activities. For seniors needing short-term rehab or recuperation, and households that want to maintain strong family involvement, Sena-Kean Manor often delivers the emotional comfort and practical support that ease transitions.

However, attention should be paid by families that prioritize flawless medical oversight and rapid, reliable responses. Several reviews flag inconsistent care across shifts, with some nights described as challenging and reports of slow call-light responses. Medical management is another area of concern for a subset of residents, including issues with diabetes control, insulin administration, and timely diagnostic follow-through after incidents. The pattern of experiences suggests that, while the majority benefit from attentive caregivers, the facility may not be ideal for those who require high nurse-to-patient ratios or very strict adherence to physician orders, especially on weekends or overnight.

On the plus side, the strongest argument for Sena-Kean is the human element: numerous accounts speak to friendly, compassionate staff who genuinely seem to care about residents’ well-being. The physical therapy department is repeatedly praised for its effectiveness and responsiveness, and the overall environment, cleanliness, organization, and a welcoming front-desk experience, helps residents settle in quickly. Families report meaningful interactions with staff, pleasant visits during family days, and a sense that administration will respond to questions with patience and guidance. These factors translate into real gains for many residents, with anecdotes of improved mobility, better mood, and increased confidence in daily routines.

Yet the flip side cannot be ignored. There are recurring mentions of management challenges, including perceived unprofessional behavior from leadership and accusations that unit-wide staffing concerns leave aides stretched thin. Specific complaints describe delays in following doctors’ care plans, missed or late dressing changes, and a few alarming incidents such as falls or equipment problems that left families worried about safety. Some reviewers recount experiences where call bells went unanswered or where communication about care decisions was inconsistent. While not universal, these tensions create a risk profile that some families will find unacceptable, particularly for residents with complex medical needs.

Still, the favorable elements do offset the drawbacks for many, especially when a plan emphasizes close family involvement and proactive oversight. The combination of a clean, orderly setting, compassionate staff, and active rehabilitation services can produce tangible improvements in function and mood. For families who can participate in care planning, request regular progress updates, and monitor adherence to physician orders, Sena-Kean Manor can be a dependable stepping stone back to independence or a comfortable long-term home. The community’s strengths, engaged caregivers, social programming, and spiritual support, often balance out the less predictable staffing realities, provided realistic expectations are set and constant oversight is exercised.

Decision-makers should visit with a concrete checklist: observe call-light responsiveness during peak and off-peak hours, speak directly with front-line aides and the PT team, review daily care plans for diabetes and other conditions, and question the administrator about staff-to-resident ratios and turnover. Ask for a trial period or a detailed transition plan that includes home-like routines, and require clear channels for family-initiated concerns. If rapid escalation, precise medical management, and ironclad consistency are non-negotiable, alternatives with stronger nursing coverage and tighter clinical protocols may be preferable. For others, Sena-Kean Manor offers a compassionate, practical option that frequently delivers meaningful progress and peace of mind.

Restaurants

• Myra's (0 miles)
• Corner Bistro & Pizza Co. (0.2 miles)
• Courtyard Family Restaurant (0.3 miles)
• Smethport Drive In (0.5 miles)
• Bucktail Inn (6 miles)
• Daily Bread Cafe & Bakery (7.4 miles)
• Port Freeze The Wise Choice (8.2 miles)

Cafes

• The Hubber Cafe (0.1 miles)
• Kaffe Sol (8.7 miles)
• The Landmark Cafe (14.7 miles)

Places of Worship

• St Elizabeth's Rectory (0.1 miles)
• Hope Lutheran Church Of Smethport (0.2 miles)
• United Methodist Church (0.3 miles)
• Regular Baptist Church Awana Clubs (0.6 miles)
• East Smethport United Christian Church (1.7 miles)
• Billingsley Emory B Rev (3.1 miles)
• Grace Chapel Full Gospel Church (3.8 miles)

Pharmacies

• Buchanan Brothers Pharmacy (0.1 miles)
• Rite Aid (8.3 miles)
• Good Neighbor Pharmacy (8.3 miles)
• Port Allegany Pharmacy (8.3 miles)
• Health Mart Pharmacy (10.7 miles)
• Buchanan Brothers Pharmacy (10.7 miles)
• Walmart Pharmacy (14.5 miles)

Physicians

• Bradford Regional Medical Center (0.1 miles)
• Smethport Family Practice (0.1 miles)
• Women's Health Services (8.8 miles)
• Eldred Health Center (10.5 miles)
• Eldred Medical Clinic (10.7 miles)
• Allegheny Vein & Vascular (14.2 miles)
• Bradford Regional Medical Center (14.2 miles)

Parks

• Turtle Point Park (6.9 miles)
• Kinzua Bridge State Park (11.8 miles)
• Rock City Park (14.4 miles)

Transportation

• Bradford Regional Airport (BFD) (10.2 miles)
• Alamo (14.8 miles)
• U-Haul Moving & Storage (14.9 miles)