Sena-Kean Manor

Pros

• The facility is amazing and staff take the time to help residents.
• The staff are amazing and genuinely care for residents.
• The service is excellent.
• They took wonderful care of the mother and followed up to check on her.
• Madison is very nice and helpful; the facility is clean and the reception is polite.
• The staff are very friendly and seem great with the residents.
• The facility is clean and the staff are friendly.
• The staff show genuine concern and advocacy for family members.
• Administration was helpful and guided visitors to the room.
• Family Day was a nice event and residents enjoyed it.
• The staff and residents have become like family.
• The physical therapy department is well maintained and works well with patients.
• The grandmother is very well taken care of.

Cons

• A reviewer reported unsanitary conditions, noting that a resident's sheets were stained and his pants were nearly down to his ankles while sleeping.
• The reviewer was upset that another man was moved into the same room as their dad, while their dad was not moved.
• They described the first few days as hell and claimed the second and third shifts were terrible and uncaring toward residents.
• They stated that orders from external doctors were not followed, dressing changes were not performed as frequently as requested, and staff were slow to help residents out of bed.
• They reported grief arranging transport to another facility.
• A nurse allegedly said they did not want the resident to come back.
• They noted that, while some nurses were good, the overall treatment was terrible.
• They described a fall, a faulty oxygen machine, missing X-ray results, and concerns about whether the arm was still set.
• The facility was criticized for not having enough staff and for extended wait times after pressing the call bell.
• Management was described as poor, with the DON unprofessional and unsupportive when concerns about resident care were raised.
• They claimed the staff could not manage diabetes and refused to administer insulin to cover carbohydrates, resulting in high glucose readings.
• They alleged call bells were ignored and staff told the resident to just use incontinence products.
• There was a concern about an insufficient aide-to-patient ratio.

Review

Sena Kean Manor comes across in these reviews as a place that can feel like a second home to some families and a source of serious concern to others. The ledger is long and varied: unforgettable moments of warmth, meticulous care, and genuine compassion sit side by side with accounts of frustration, fear, and imperfections in staffing and management. Taken together, the anecdotes sketch a facility that is capable of excellent, person-centered care in the right circumstances, but that also struggles with inconsistent staffing, communication gaps, and the consequences of overburdened systems.

Several families describe experiences that feel deeply reassuring and uplifting. They speak of staff who take time with residents, who listen to families, and who go the extra mile to make moments meaningful. Praise comes in many forms: documented notes that staff are friendly, professional, and patient; comments that the environment is clean, bright, and well maintained; and stories of therapy teams - especially physical therapy - working well with patients to regain strength and mobility. One reviewer highlighted a visiting chaplain and other supportive touches that helped lift a loved one's morale, while another mentioned a wide circle of caring people who make a difficult process feel more manageable. There are also repeated assurances that, when things go right, residents feel well cared for, content, and comfortable in a setting that feels like home.

But alongside the positive, the reviews pull back the curtain on serious shortcomings that trouble families. A prominent concern is staffing: several entries note not enough aides to meet patient needs, long wait times after a patient rings a bell, and inconsistent levels of attention depending on the shift or staff on duty. One parent described an early period of hell, followed by some relief when a sweet, caring nurse and a couple of CNAs were assigned; others insist that 2nd and 3rd shifts could be dismissive or uncaring, and that the overall care sometimes feels hampered by insufficient staffing and slow response. In the worst cases, families recount failures to follow doctors' orders, gaps in monitoring after a fall or other medical event, and frustration with the process for coordinating transfers or hospital evaluations.

Safety and medical coordination are recurrent themes as well. Some reviews recount concerns about medical oversight - insulin administration, glucose management, and routine dressing changes not always aligning with physician directives. There are mentions of a resident who fell and sustained an injury, with questions raised about the immediate response and whether the appropriate tests or treatments were pursued in a timely fashion. A few families describe communication breakdowns, such as delays in sharing test results or arranging necessary follow-up care, and even direct statements that some staff seemed reluctant to engage with family concerns. While several reviews claim that the medical and rehabilitative services delivered solid, patient-centered care, others portray a facility where oversight can feel reactive rather than proactive.

Within the mix of anecdotes, the atmosphere of the facility can be described as both welcoming and chaotic, depending on the day and the crew on duty. There are mentions of clean rooms, no bad odors, and a generally pleasant environment - places described as "nice and clean inside," with food people seem to enjoy and a staff that is "very friendly" and "genuinely caring." Yet the same facility is also criticized for administrative issues and leadership challenges. Some reviewers call out the DON as unprofessional or unhelpful when concerns are raised, and a few note a disconnect between the high-sounding promises of care plans and the day-to-day reality of how residents are treated. The tension between compassionate front-line care and concerns about management creates a perception that the quality of care can swing with staffing and leadership dynamics.

Family experiences with visits and community events also appear in the narrative, reinforcing the idea that Sena Kean Manor can be a meaningful place for families when there is time, attention, and resources. People describe a sense of family among both residents and staff, with moments of shared joy during family days, celebrations, or simple acts like sharing ice cream on a warm afternoon. Positive visitor experiences - welcoming reception, helpful staff in arranging visits, and encouragement from administration - help anchor the more anxious or negative impressions. In this way, the facility emerges as a place capable of genuine connection, even as it wrestles with systemic pressures that can undermine those efforts.

Ultimately, the impression left by these reviews is one of contrast: Sena Kean Manor is praised for cleanliness, kindness, and attentive care from many staff members, as well as for successful rehabilitation efforts and meaningful family engagement. At the same time, it is criticized for insufficient staffing, uneven adherence to medical directives, slow responses to patient needs, and certain management shortcomings that leave families fearing for safety and consistency. The takeaway is nuanced: for some residents and families, Sena Kean Manor offers a supportive, almost home-like environment with responsive care and heartfelt staff; for others, the experience is shadowed by concerns that feel real and urgent, reminding prospective visitors and caregivers to spend meaningful time there, observe closely, and have candid conversations about staffing, procedures, and care plans before and during a stay.

Restaurants

• Myra's (0 miles)
• Corner Bistro & Pizza Co. (0.2 miles)
• Courtyard Family Restaurant (0.3 miles)
• Smethport Drive In (0.5 miles)
• Bucktail Inn (6 miles)
• Daily Bread Cafe & Bakery (7.4 miles)
• Port Freeze The Wise Choice (8.2 miles)

Cafes

• The Hubber Cafe (0.1 miles)
• Kaffe Sol (8.7 miles)
• The Landmark Cafe (14.7 miles)

Places of Worship

• St Elizabeth's Rectory (0.1 miles)
• Hope Lutheran Church Of Smethport (0.2 miles)
• United Methodist Church (0.3 miles)
• Regular Baptist Church Awana Clubs (0.6 miles)
• East Smethport United Christian Church (1.7 miles)
• Billingsley Emory B Rev (3.1 miles)
• Grace Chapel Full Gospel Church (3.8 miles)

Pharmacies

• Buchanan Brothers Pharmacy (0.1 miles)
• Rite Aid (8.3 miles)
• Good Neighbor Pharmacy (8.3 miles)
• Port Allegany Pharmacy (8.3 miles)
• Health Mart Pharmacy (10.7 miles)
• Buchanan Brothers Pharmacy (10.7 miles)
• Walmart Pharmacy (14.5 miles)

Physicians

• Bradford Regional Medical Center (0.1 miles)
• Smethport Family Practice (0.1 miles)
• Women's Health Services (8.8 miles)
• Eldred Health Center (10.5 miles)
• Eldred Medical Clinic (10.7 miles)
• Allegheny Vein & Vascular (14.2 miles)
• Bradford Regional Medical Center (14.2 miles)

Parks

• Turtle Point Park (6.9 miles)
• Kinzua Bridge State Park (11.8 miles)
• Rock City Park (14.4 miles)

Transportation

• Bradford Regional Airport (BFD) (10.2 miles)
• Alamo (14.8 miles)
• U-Haul Moving & Storage (14.9 miles)