Spiritrust Lutheran The Village At Shrewsbury

Pros

• The nursing assistants at Barbara J. Egan Nursing and Rehabilitation Center are kind and caring, demonstrating exceptional dedication to the residents.
• The therapy staff, particularly Stacy, provides great support and assistance to the patients.
• The social worker goes out of her way to help both families and patients, showcasing a genuine commitment to their well-being.
• Activities at the facility are abundant, with family members consistently included in the events.
• The billing office staff is efficient and helpful in resolving insurance issues promptly.
• The facility is clean, well-decorated, and pleasant, avoiding unpleasant odors often found in nursing homes.
• There are lovely gardens and outdoor spaces for residents to enjoy during nice weather, enhancing their quality of life.
• Evening concerts provide enjoyable entertainment for the residents and promote a lively atmosphere within the home.

Cons

• The nursing care has deteriorated since the arrival of the latest head of nursing.
• The boss often yells at nurses and families, causing distress among residents.
• There have been multiple secretarial changes in a short time, indicating instability.
• The floors are frequently dirty, requiring family members to clean surfaces themselves.
• A specific CNA is reported to be very rude during the day shifts.
• Hand sanitizers were removed from rooms, contributing to a decline in hygiene standards.
• Morale among staff appears to have suffered in recent months.
• Residents' basic care needs, such as eye cleaning and hand washing, are not being met without family intervention.

Review

The experiences of residents and their families at the Barbara J. Egan Nursing and Rehabilitation Center highlight a stark contrast in care quality and staff interactions, leading to divided opinions regarding the facility's overall reputation. While some visitors have expressed deep disappointment and dissatisfaction, others have found aspects of care that deserve commendation.

One particularly distressing account came from a family member who lamented the poor treatment their mother received during her years at the facility. They described a continual struggle with unresponsive staff and insufficient medical supplies, specifically mentioning an inadequate supply of oxygen which severely limited their mother's mobility and opportunities for engagement outside her room. The family voiced immense frustration with the lack of responsiveness from management, even going so far as to label it a “nightmare” experience. This individual concluded with a resolute warning against recommending the nursing home to others, suggesting that changes made following their mother's passing were necessary to rectify what they deemed unacceptable care.

Conversely, another review painted a much more positive picture of life within the same establishment. An aunt had resided there for seven years and received what was described as "excellent care." The reviewer appreciated both the rural setting—allowing moments of reflection amidst gardens—and noted that many staff members exhibited kindness beyond expectation. A specific act of generosity was recounted when a nursing assistant dedicated extra time after her shift to help assemble a photo album for their aunt, showcasing an uncommon level of dedication in such facilities.

Despite these heartwarming accounts, several criticisms emerged regarding varying levels of staff performance depending on shifts. Notably, it was mentioned that while evening staff demonstrated remarkable commitment to patient wellbeing, day staff seemed overwhelmed due to meal service demands. Such discrepancies called into question whether uniformity in resident care could be achieved across day and night shifts—a critical factor for families seeking peace of mind about loved ones' daily experiences.

Another recurrent theme throughout multiple reviews was revolving management issues which seem to directly impact caregiver morale and institutional efficiency. One reviewer noted that significant changes had taken place within nursing leadership leading to negative alterations in service quality for residents over time. This included unprofessional behaviors observed by families—for example, overhearing inappropriate conversations about patients—which detracted from trust in personal health information confidentiality.

Critically also raised were concerns regarding cleanliness standards within the facility itself. A family member shared experiences where they felt compelled to take initiative cleaning surfaces or managing hygiene routines for their loved one—tasks often expected from professional caregivers—noting declines over time in housekeeping standards since new management took charge. Complaints indicated that floors remained dirty frequently; this lack of attention could contribute not only to unpleasant living conditions but also raise health concerns.

Yet even amidst these challenges, there were mentions of dedicated individuals working diligently for residents’ welfare—including therapists praised for their professionalism and upbeat attitudes—even as overarching operational issues persisted under new ownership thus requiring ongoing vigilance from families invested in advocacy for their loved ones’ needs. Ultimately it is evident that consistent quality assurance must become paramount if Barbara J. Egan Nursing and Rehabilitation Center aims not just restore its previous reputation but deliver genuinely compassionate senior care deserving recognition across all aspects—from personal interactions through environmental cleanliness—to ensure each resident receives dignified support throughout every stage they encounter there.

Pharmacies

• CVS Pharmacy (0.1 miles)
• Rite Aid (4.8 miles)
• Shurfine Spry Pharmacy (10.7 miles)
• Hereford Pharmacy (11 miles)
• Rite Aid (11.1 miles)
• Mt Carmel Pharmacy (11.1 miles)
• Rite Aid (11.7 miles)

Physicians

• Pediatric Care of York (0.2 miles)
• Shrewsbury Family Practice (0.2 miles)
• Southern Family Medicine (1.2 miles)
• Stewartstown Family Practice (4.3 miles)
• Dallastown Family Medicine (9.6 miles)
• Dallastown Medical Associates (9.6 miles)
• Pediatric Care of York (10.9 miles)

Cafes

• Panera Bread (1.3 miles)
• New Freedom Rail Trail Cafe (1.4 miles)
• Starbucks (1.7 miles)
• Starbucks (12.9 miles)

Restaurants

• Chipotle Mexican Grill (1.3 miles)
• Wendy's (1.3 miles)
• Taco Bell (1.4 miles)
• Seven Sports Bar & Grille (1.4 miles)
• Chick-Fil-A (1.5 miles)
• Paesano's (1.5 miles)
• Stonebridge Grille (3.2 miles)

Parks

• Dallastown Community Park (10.4 miles)
• York County Rail Trail - Brillhart Station (11.8 miles)
• Christmas Tree Park (12 miles)
• Codorus State Park (13 miles)
• Reservoir Park (13.1 miles)

Hospitals

• Oss Orthopaedic Hospital (11.5 miles)
• Wellspan Gettysburg Hospital (12 miles)
• WellSpan Surgery & Rehabilitation Hospital (12.3 miles)
• Wellspan Childbirth And Family Education Center (13.1 miles)

Theaters

• South York Plaza Cinema (12.5 miles)
• Frank Theatres Queensgate Stadium 13 (13.2 miles)