Manorcare Health Services-Laureldale

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  • Interior

    A modern reception and lobby area with a wooden desk and seating.

  • Bedroom

    A clean and well-lit hospital room with a bed and chair, designed for patient care.

  • Dining

    A spacious and modern cafe interior with seating and a coffee station.

  • Kitchen

    A well-equipped kitchen with modern appliances and a wooden table.

  • Lighting

    A spacious lounge area with comfortable seating and ample lighting.

  • Lobby

    A well-lit lobby with a wooden reception desk and seating area.

  • Seating

    A cozy waiting room with comfortable seating and a reception desk.

  • Bright Lighting

    A spacious community recreation room with tables, chairs, and a ping pong table.

Manorcare Health Services-Laureldale

2125 Elizabeth Avenue, Laureldale, PA 19605

For more information about senior living options: (844) 490-3973

4.1 from 100 reviews
5 stars
66
4 stars
14
3 stars
1
2 stars
5
1 stars
14

Skilled Nursing Facility

Overall Review of Manorcare Health Services-Laureldale

Pros

  • pro The staff are friendly, caring, and professional.
  • pro The facility is clean and well maintained.
  • pro The staff are welcoming and acknowledge everyone who enters.
  • pro Brandi is professional, courteous, and easy to engage with.
  • pro The staff provide great care and stay on top of things.
  • pro Residents are happy with the care and do not want to leave.
  • pro The staff are amazing, friendly, and make residents feel cared for.
  • pro The facility offers wonderful care and engaging activities.
  • pro All personnel are polite, helpful, and the environment is clean.
  • pro The staff are respectful and courteous.

Cons

  • pro The facility was described as horrible, with neglect: call bells left on the floor, residents unable to feed themselves, and severe weight loss despite complaints to compliance.
  • pro The reviewer claimed the facility cares more about money than residents and shows a lack of compassion.
  • pro The environment was filthy and hygiene was poorly maintained, with residents crying for help and not being attended to.
  • pro There were repeated reports of delayed responses to call bells (up to 45 minutes) and staff sometimes saying patients were not their responsibility.
  • pro A resident reportedly died after ongoing neglect and a lack of accountability, according to the reviewer.
  • pro There were accusations of mismanagement and unaddressed medical issues, including falls, missed diagnoses, and poor communication.
  • pro Dentures were lost and inventory was not tracked, indicating lapses in care.

Review

The collection of remarks about this facility presents a compelling mix of warmth, professionalism, and care, tempered by stark warnings from a number of families who experienced troubling lapses in safety and responsiveness. Across many reviews, residents and their relatives repeatedly describe a caring, professional staff that is welcoming and attentive. Phrases like "friendly caring staff," "professional, courteous and easy to engage with," and "very nice, clean facility" recur, painting a picture of a place where compassion and competence are prized. Several families highlight the sense of professionalism and the willingness of staff to listen, follow doctors' directives, and stay on top of care plans. In particular, several reviewers point to Brandi as an exemplar of courteous, accessible care, underscoring the impact that one conscientious staff member can have on a family's peace of mind.

Positive experiences also center on the environment and daily life for residents. A number of reviewers describe a clean, well-kept facility with a pleasant atmosphere and a variety of activities that keep residents engaged. The facility is often characterized as welcoming to visitors and attentive to the emotional needs of both patients and families, with staff who communicate well and make an effort to acknowledge everyone who comes through the door. Families repeatedly report that staff listen to doctors, follow prescribed care plans, and treat loved ones with respect, which contributes to a sense of reassurance during what is often a stressful time.

Beyond individual staff members, the testimonials frequently emphasize consistent, high-quality care for specific relatives. Several reviews speak to the facility's reliability in managing responsibilities - keeping routines, coordinating care with medical guidelines, and maintaining a supportive environment for both the patient and their family. The sense of security that comes from knowing a loved one is cared for by engaged, attentive professionals is a common thread, with multiple accounts noting that residents appear comfortable, happy, and well-attended. The overall impression conveyed by these remarks is that for many families, this is a place where compassionate care and practical support meet daily needs.

However, alongside the laudatory experiences are a number of deeply troubling accounts that call the facility's practices into question. A subset of reviewers portrays a stark contrast to the favorable narratives, detailing neglectful behavior, poor communication, and systemic problems that jeopardize resident well-being. Some families report call bells left on the floor, delays in basic tasks, and substantial concerns about hydration, feeding, and timely assistance. Others describe witnessing repeated issues - such as residents not receiving meals, being left in uncomfortable positions, or not being informed about medical changes - despite complaints and attempts to escalate concerns. Several reviewers recount attempts to engage the compliance process without satisfactory resolution, leading to a lasting impression of care prioritized by appearances or paperwork over immediate resident safety.

Among the most grave entries are accounts in which families allege that their loved ones suffered serious harm or died following inadequate or delayed care. One reviewer recounts a loved one who experienced frequent falls, pneumonia, and a failure to receive timely assistance, culminating in death and a conviction that the facility cared more about finances than residents. In another account, a family claims a relative endured prolonged neglect, with reports of being left unassisted, having meals repeatedly delayed, and a lack of urgency when attempting to address critical health needs. The emotional weight of these testimonies is significant, with survivors asserting that communication with staff and responsiveness from the facility failed at crucial moments, leaving them with lasting pain and distrust.

Other troubling feedback centers on specific, high-stakes incidents. One reviewer describes a situation in which a relative's dentures went missing, hygiene was neglected, and there was poor inventory control and inadequate notification when problems arose. The sense of betrayal in these stories is amplified by perceived responses from leadership or departments tasked with accountability, with some commentators expressing frustration at what they viewed as dismissive or insufficient follow-up. Taken together, these accounts suggest that, for some families, the gaps in safety culture and operational responsiveness overshadow the strength of the facility's everyday care.

In sum, the discourse around this facility is divided. For many residents and families, the staff's kindness, professionalism, and the clean, welcoming environment offer genuine comfort and reliable daily support. For others, however, rigorous expectations of safety, timely care, and transparent communication have not been met, leading to painful experiences and, in some cases, lasting grief. The picture that emerges is one of a place capable of delivering compassionate, attentive care when everything runs smoothly, but one that also struggles with serious deficiencies that require urgent attention, consistent accountability, and proactive engagement with families. If choosing this facility, prospective families are urged to visit regularly, engage actively with the care team, and advocate persistently to ensure that safety and compassion stay aligned across every shift and every care plan.

Features

Housing

  • 198 resident community capacity 198 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
  • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

Care Services

  • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
  • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
  • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

Manorcare Health Services-Laureldale in Laureldale, PA is an assisted living community that offers a wide range of amenities and care services to ensure the comfort and well-being of its residents. The community features a beauty salon, where residents can indulge in pampering treatments, as well as a fully furnished gaming room for entertainment. Additionally, there is a computer center and Wi-Fi/high-speed internet available for residents to stay connected.

For dining options, Manorcare Health Services-Laureldale provides restaurant-style dining in a spacious dining room, offering delicious meals prepared by the staff. Special dietary restrictions are accommodated to ensure that every resident's needs are met.

Care services at the community include 24-hour call system and supervision for peace of mind, assistance with activities of daily living such as bathing and dressing, as well as assistance with transfers. Medication management is also provided to ensure that residents take their medications on time. A mental wellness program is implemented to support the emotional well-being of the residents.

The community offers transportation arrangement for non-medical purposes such as planned day trips or outings to nearby cafes, parks, theaters, places of worship, and restaurants. Transportation to doctors' appointments is also available.

Manorcare Health Services-Laureldale strives to provide a vibrant social environment for its residents. Concierge services are available to assist with any inquiries or requests. Fitness programs are offered to promote health and wellness among residents. Planned day trips and scheduled daily activities provide opportunities for socialization and engagement within the community. Resident-run activities allow residents to actively participate in planning events according to their interests.

With multiple cafes, parks, pharmacies, physicians' offices, restaurants, hospitals nearby, residents have convenient access to essential amenities outside of the community.

Overall, Manorcare Health Services-Laureldale is committed to providing exceptional care services in a comfortable environment while promoting social interaction and maintaining an active lifestyle for its residents.

Nearby Places of Interest

Restaurants

  • Shirley's Cafe & Tequila Bar (0.4 miles)
  • Popeyes Louisiana Kitchen (1.3 miles)
  • Chick-Fil-A (1.3 miles)
  • McDonald's (1.3 miles)
  • Jersey Mike's (1.4 miles)
  • Bojangles' Famous Chicken 'n Biscuits (1.4 miles)
  • Jumbo China Buffet (1.5 miles)

Physicians

  • Reading Health Physician Network- Internal Medicine (0.9 miles)
  • The Reading Hospital Medical G (1 miles)
  • Santoro William MD (1 miles)
  • Genesis Primary Care PC (3.4 miles)
  • Stempler Norman B DO (3.9 miles)
  • Lawlor Tara DO (4.1 miles)
  • Penn State Health St Joseph Medical Office Building (4.1 miles)

Places of Worship

  • Holy Guardian Angels Roman Catholic Church (1 miles)
  • Bethany Lutheran Church (4.6 miles)

Cafes

  • Panera Bread (1.3 miles)
  • Starbucks (1.4 miles)
  • Pike Cafe (2.6 miles)

Pharmacies

  • CVS Pharmacy (1.4 miles)
  • GIANT Pharmacy (1.4 miles)
  • CVS Pharmacy (1.9 miles)
  • Walmart Pharmacy (2 miles)
  • CVS Pharmacy (4.1 miles)
  • Berks Discount Pharmacy (4.2 miles)
  • CVS Pharmacy (4.2 miles)

Theaters

  • AMC Theatres-Fairgrounds 10 (1.6 miles)
  • Fox Berkshire (4.4 miles)

Hospitals

  • Berks County Iu (2.3 miles)
  • Reading Hospital and Medical Center (2.4 miles)
  • Haven Behavioral Hospital (3.9 miles)
  • Reading Nursing Center Loc. 4 (4.7 miles)
  • Reading Hospital & Medical Center: Webb Sara Q (4.7 miles)
  • Beginnings Maternity Center (4.8 miles)
  • Reading Hospital Regl Cancer (4.8 miles)

Parks

  • Eleventh and Pike Playground (2.5 miles)
  • Jim Dietrich Park (3.1 miles)
  • Felix Dam Park (3.4 miles)
  • Egelman Park (3.6 miles)
  • Grings Mill Recreation Area (4 miles)
  • Leesport Playground (4.7 miles)

Transportation

  • Enterprise Rent-A-Car (5 miles)

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