Manorcare Health Services - Shadyside

Pros

• The staff care at Shadyside ManorCare was reported to be very good, with supportive and kind interactions from both caregivers and management.
• Many residents enjoyed the food provided at the facility, highlighting a positive aspect of their stay.
• Some staff members were recognized for being hardworking and willing to go the extra mile for patients in need.
• Monthly meetings were held with patients and families to discuss health updates, medications, and activities, fostering open communication.
• One resident experienced significant improvement in their condition after transferring to another facility, suggesting that attentive care can lead to positive outcomes.
• The facility maintained a clean environment, which contributed positively to residents' comfort.
• Overall, some families felt reassured about their loved ones being cared for by knowledgeable and caring nursing staff.

Cons

• The staff at the facility often respond rudely to concerns raised by family members about patient care and safety.
• Residents have experienced falls and injuries without sufficient preventive measures in place, leading to dissatisfaction with the level of care provided.
• Garbage cans and portable toilets are not regularly cleaned, contributing to an unsanitary environment for residents.
• Communication with administrative staff is poor, resulting in families receiving last-minute notices about insurance issues and inadequate information about their loved ones' care.
• Some nursing staff appear indifferent or lacking in knowledge, frequently avoiding family members when they have questions or concerns.
• There is a noticeable disparity in the quality of care among staff members, with only a few being genuinely attentive and hardworking.
• New patients do not receive adequate information or preparation before admission, forcing families into difficult situations when placements do not work out.

Review

The experiences shared by families and residents at the Shadyside ManorCare facility paint a complex picture of care, communication, and overall satisfaction. Reviewers express a mix of gratitude for some staff members while highlighting significant shortcomings in service delivery, responsiveness, and equipment. The tone ranges from frustration to appreciation but consistently underscores the need for improvements in patient monitoring and cleanliness.

One recurring concern is the issue of falling and inadequate supervision. A family member described their father’s repeated falls despite assurances from staff that lowering his bed and providing a nurse call bell would prevent further accidents. When they sought reassurance about increased monitoring, they encountered unprofessional behavior from another staff member who dismissed their concerns with a harsh comment suggesting they pay for 24-hour care elsewhere if they expected constant attention. This disregard for family concerns not only reflects poorly on individual staff conduct but raises broader questions about facility policies regarding resident safety.

Another reviewer voiced overwhelming disappointment regarding their grandmother's care. Following an incident where she fell out of bed requiring stitches, her condition deteriorated with visible bruising and sores attributed to neglectful hygiene practices. Reports indicate unsanitary conditions, including unchanged garbage cans and bedding, which compounded frustrations over lack of timely communication regarding insurance coverage that left families scrambling to arrange alternative care with little notice. These systemic issues highlight failures in operational management at the facility level.

Conversely, some reviews offer positive reflections on the quality of care received within this environment. One resident highlighted excellent support from both nursing staff and rehabilitation professionals following surgery for serious injuries. This individual noted kindness, politeness, and effective responses to calls for assistance during their two-month stay, along with acknowledgment of cleanliness despite admitting that the physical design lacked warmth or charm. This contrast demonstrates that while negative experiences prevail in many accounts, there are also pockets of excellence among staff dedicated to patient recovery.

A similar sentiment emerged from one reviewer whose elderly father-in-law received commendable treatment throughout a prolonged stay post-surgery. The praise included mention of fabulous staff interactions alongside satisfying meal services that contributed positively to his experience at the facility over fourteen weeks. Such testimonials showcase that certain caregivers are genuinely committed to ensuring residents feel comfortable and well-cared-for during their time at ManorCare.

Despite these positive anecdotes, several reviewers emphasized critical lapses in staffing practices when admitting new patients without adequate assessments or preparation needed for specialized care requirements. Families reported being thrust into chaotic situations without proper information about how those patients would be managed upon arrival—often resulting in rushed decisions leaving families feeling unsupported during vulnerable times.

In conclusion, while Shadyside ManorCare has its share of nurses who exhibit compassion and dedication amidst challenging workloads, systemic deficiencies create an environment fraught with frustration for many families seeking quality care for loved ones. Honest communication between administrative personnel and families remains essential; without it, trust deteriorates rapidly amidst conflicting feelings ranging from relief over skilled individuals’ efforts contrasted against distress over unaddressed needs or troubling incidents like falls or hygiene problems affecting patient dignity alike.

Physicians

• Bellissimo Plastic Surgery & Medi Spa (0.2 miles)
• Aiken Medical Building (0.5 miles)
• Western Psychiatric Institute and Clinic of UPMC (1.6 miles)
• Plastic and Reconstructive Surgery (1.6 miles)
• Kaufmann Medical Building (1.7 miles)

Cafes

• Arriviste Coffee Bar (0.4 miles)
• Bakery Square (0.9 miles)
• Redstart Roasters (1 miles)
• Starbucks (1.2 miles)
• Trace Brewing (1.5 miles)
• Panera Bread (1.7 miles)
• Brooklyn Bagel At Arsenal (2.1 miles)

Pharmacies

• CVS Pharmacy (0.4 miles)
• Rite Aid (0.6 miles)
• Walgreens (0.7 miles)
• Rite Aid (0.9 miles)
• CVS Pharmacy (1.1 miles)
• Stanton Negley Drug Company (1.5 miles)
• Rite Aid (1.5 miles)

Restaurants

• 5801 Video Lounge & Cafe (0.5 miles)
• Wendy's (0.6 miles)
• McDonald's (0.9 miles)
• Primanti Bros. Restaurant and Bar Penn Ave (1 miles)
• Spork (1 miles)
• East End Brewing Company (1.2 miles)
• The Porch at Schenley (1.3 miles)

Places of Worship

• Calvary Episcopal Church (0.6 miles)
• First Presbyterian Church of Edgewood (2.7 miles)

Hospitals

• Hillman Cancer Center (0.7 miles)
• Western Pennsylvania Hospital labor and delivery (1.1 miles)
• Western Pennsylvania Hospital (1.1 miles)
• VA Pittsburgh Healthcare System (1.6 miles)
• UPMC Presbyterian (1.6 miles)
• UPMC Children's Hospital of Pittsburgh (1.7 miles)
• University of Pittsburgh Medical Center (1.7 miles)

Parks

• Schenley Park (1.2 miles)
• Frick Park (1.5 miles)
• Frick Park Blue Slide Playground (1.6 miles)
• Arsenal Park (2 miles)
• Leslie Park Field (2.1 miles)
• Aspinwall Riverfront Park (3 miles)
• Filmet Park (3.1 miles)

Theaters

• AMC Waterfront 22 (3.1 miles)

Transportation

• Amtrak - Pittsburgh Station (3.2 miles)
• Bus Station (3.3 miles)