Thoroughgood Home

Pros

• Cristin is professional, attentive, and genuinely cares about making the building feel like home.
• Ola is genuine, warm, knowledgeable, and straightforward, with prompt communication.
• The Luna on Pine community is well-maintained and the staff are attentive to residents' needs.
• Cristin makes the leasing process smooth and transparent, showing genuine care for residents' comfort.
• The building's location is ideal, with easy access to UPenn, public transit, groceries, and dining.
• Luna offers convenient amenities and hosts on-site events that enhance the living experience.

Cons

• They describe the management as fraudulent and non-transparent, accusing them of adding fake or hidden fees.
• They report that management enters apartments without notifying tenants.
• They experienced no hot water in December.
• They claim management is unresponsive and frequently ignores tenant complaints.
• They report package theft and say management provides little accountability.
• They complain about high utility costs and inconsistent or unexplained charges.
• They note frequent power outages and A/C problems, with limited maintenance staff to address issues.
• They describe slow, unsafe elevators and outsiders entering common areas.

Review

Luna on Pine presents itself in the reviews as a well-appointed, student-friendly living option that has earned strong praise from many residents. The studio apartments are described as perfectly suited for the needs of graduate students and interns, with a clear emphasis on practical amenities and a location that puts public transportation, grocery stores, and UPenn within easy reach. Residents repeatedly compliment the building's pet-friendly stance, its gym and rooftop terraces, and the study-focused spaces that appear on each floor. For many, the combination of a comfortable home and a convenient location creates a compelling living experience in the heart of a busy campus environment.

A central thread through the most positive testimonials is the experience of interacting with Cristin, Luna's manager. Several residents characterize Cristin as professional, attentive, and genuinely invested in making the building feel like home. The sentiment runs strong: Cristin and her team are described as a pleasure to work with, offering a leasing process that is smooth and transparent. For many, Cristin's responsiveness and attention to resident needs stand out as a defining feature of living at Luna, prompting enthusiastic recommendations to others considering the property.

Another standout figure in the reviews is Ola, whose warmth and straightforward communication resonate with prospective and current tenants alike. She is described as genuine and knowledgeable, with a sincere enthusiasm for the properties that translates into consistently prompt communication. Reviewers who interacted with Ola often rate the experience as highly as possible, with phrases like "10/10 recommend" and "such a gem" underscoring a sense of trust and satisfaction in the sales and onboarding process.

On the unit and building features side, several reviews highlight the practical, well-equipped nature of the apartments. One altogether favorable account describes a master's student experience with a studio that includes an updated kitchen, in-unit washer/dryer, navy cabinetry, and light-filled interiors. The building's two rooftop patios, multiple common spaces per floor, and basement amenities such as a media room and game room contribute to a sense of you-can-host-at-home livability. The grounds are described as well-kept, and residents appreciate the lobby's welcoming feel, the presence of a package room, and the security features like electronic door codes. Overall, the space appears to be designed to foster a sense of community and convenience for Penn-related residents.

Several reviews emphasize the social and community dimensions of living at Luna. For students in their senior year or during graduate programs, the ability to walk to Huntsman, to access campus-adjacent dining options, and to participate in small events organized by management adds a layer of comfort beyond the physical space. The campus-adjacent location is repeatedly framed as one of Luna's strongest selling points, especially for those balancing demanding academic schedules with legal or medical internships.

Yet not all experiences are uniformly positive. A substantial portion of the feedback focuses on serious concerns about management practices and building operations. One account paints a sharply negative picture, accusing the landlord/management company of a lack of transparency, fraudulent-feeling charges, and unauthorized entry into occupied units. The reviewer warns prospective tenants to beware, citing "fake/fraudulent" fees and unexplained billing actions, including "late fees" attached to utilities that allegedly disappeared in the next month. The same reviewer alleges that staff entered the apartment without notice and expresses considerable distrust toward on-site personnel, naming specific individuals in a way that suggests a pattern of problematic interactions.

Other residents echo concerns about communication gaps and access issues. A detailed experience from a CHOP-related search notes that, while the initial management team was friendly and informative, the property suffered from inconsistent staffing. Power outages affected the gym, and air conditioning problems extended into the apartment, with management's response described as insufficient. The reviewer implies that upper management prioritizes rent collection over tenant satisfaction and maintenance, painting a picture of a building that looks good from the outside but struggles with reliability and upkeep behind the scenes.

There are additional lurid accounts that reinforce a sense of systemic issues. One review recounts problems ranging from a lack of hot water in December to an "invisible fire extinguisher" feature as a pointed critique of safety and maintenance. Another extended post underscores frustrations with broken or poorly maintained amenities, expensive utilities, and pests of a different kind of stress: the perception that promised incentives (such as a free month) were not honored, with ongoing difficulties in getting responses through emails or calls. The same review questions the reliability of the leasing office's hours and notes inconsistencies in how problems are addressed, including alleged repeated entry into rooms by maintenance personnel without clear notice.

Perhaps most alarming to prospective tenants are the accusations of maintenance neglect and security concerns. Some reviewers report stolen packages, suspicious guest access by outsiders, and a sense that the building's common areas and elevators are not consistently attended to. There are firmer statements implying that the qualitative glow of the building's interiors masks deeper problems with staff reliability, responsiveness, and accountability. One particularly harsh assessment points to dusty, imperfect move-in conditions, poorly coordinated repairs, and a perception that the property's management would not take responsibility for recurring issues. The reviewer even suggests that some five-star reviews may be written under the names of managers, casting a shadow over the overall reliability of the property's public image.

In sum, Luna on Pine surfaces as a residence of dual nature. For many tenants - especially those who interact with Cristin and Ola - the building offers a compelling blend of modern, well-outfitted units, generous amenities, and a location that makes Penn life manageable and convenient. The positive experiences highlight a strong sense of care, community, and straightforward leasing. At the same time, several residents raise serious red flags about management transparency, maintenance responsiveness, and guest access, painting a cautionary portrait of a building where appearances and on-site amenities can be at odds with ongoing operational realities. For anyone considering Luna, the evidence suggests a clear need to tour in person, speak with current residents, verify recent management changes, and ask pointed questions about entry policies, maintenance response times, and how any promised incentives are actually honored.

This part of Philadelphia, Pennsylvania, offers a variety of amenities that cater to the needs and interests of seniors. With several hospitals and pharmacies in close proximity, residents have easy access to medical care and prescription medication. The area is also well-served by public transportation, making it convenient for seniors to get around the city. The abundance of parks provides opportunities for outdoor recreation and relaxation, while the diverse selection of restaurants and cafes offer plenty of dining options. Additionally, the presence of theaters provides entertainment options for those interested in cultural activities. Overall, this neighborhood is a vibrant and convenient location for senior living with ample resources and opportunities for a fulfilling lifestyle.

Hospitals

• Philadelphia VA Medical Center (0.3 miles)
• Veterans Administration Community Living Center (0.4 miles)
• The Pavilion (0.7 miles)
• Lankenau Medical Center (4 miles)
• Temple University Hospital (4.7 miles)
• Cooper University Hospital (4.7 miles)
• Episcopal Hospital (4.8 miles)

Pharmacies

• CVS Pharmacy (0.3 miles)
• CVS Pharmacy (0.4 miles)
• Penn Medicine University City Outpatient Pharmacy (0.6 miles)
• HUP Outpatient Pharmacy - Ravdin (0.6 miles)
• Perelman Center for Advanced Medicine Outpatient Pharmacy (0.6 miles)
• Rite Aid (0.8 miles)
• CVS Pharmacy (1 miles)

Physicians

• Children's Hospital of Philadelphia (0.5 miles)
• CHOP Buerger Center for Advanced Pediatric Care - Raymond G. Perelman Campus (0.6 miles)
• Dr Madonna's Family Practice (4.4 miles)

Transportation

• SEPTA: MFL/TRL 30th Street Station (1.1 miles)
• 30th Street Station (1.2 miles)
• Jefferson Station (2.4 miles)
• Darby Transportation Center (3.8 miles)
• SEPTA: 101/102 Lansdowne Avenue Station (4.2 miles)

Parks

• Schuylkill River Park (1.2 miles)
• Rittenhouse Square (1.7 miles)
• Christopher Columbus Park Dog Run (2.4 miles)
• Fairmount Park (2.6 miles)
• Franklin Square (2.9 miles)
• Independence National Historical Park (2.9 miles)
• Weccacoe Park (3 miles)

Restaurants

• Rosy's Taco Bar (1.4 miles)
• K'Far (1.7 miles)
• Parc Brasserie (1.8 miles)
• U Bar (2.3 miles)
• Tabu Lounge & Sports Bar (2.3 miles)
• South Philadelphia Tap Room (2.3 miles)
• Kalaya Thai Kitchen (2.5 miles)

Cafes

• La Colombe Torrefaction (1.7 miles)
• Elixr Coffee (2 miles)
• Starbucks (3.6 miles)
• Starbucks (3.7 miles)
• Starbucks (3.9 miles)
• La Colombe Coffee Roasters (4 miles)
• Panera Bread (4 miles)

Theaters

• Landmark Theatres - Ritz Five (3.1 miles)