River's Edge Rehabilitation & Healthcare Center

Pros

• The staff at Rivers Edge has been terrific in taking good care of the sister of one reviewer.
• One reviewer appreciates the helpfulness of the staff, stating they have been very supportive during FaceTime calls with their mother.
• Another reviewer expresses satisfaction with how well the staff took care of their father, noting he is back on his feet thanks to them.
• A review highlights that PT and OT services were considered great by one respondent, indicating a positive experience in rehabilitation therapy.

Cons

• The aunt was left soaked through her sheets and diaper for an unknown length of time, indicating poor care and oversight.
• The facility put the aunt on an anti-depressant without notifying the family, raising concerns about communication and decision-making.
• Staff frequently passed off questions to different people without providing any actual answers, demonstrating a lack of accountability.
• Aides rarely checked on patients and treated requests for assistance as if they were inconvenienced, reflecting poor staff attitude and engagement.
• Meals served at the facility were described as disgusting, unfit even for pets.
• Physical therapy and occupational therapy sessions were short and insufficient compared to what was mandated in patient charts.
• One review described gross negligence regarding a mother-in-law's care, leading to serious health complications and eventual death due to improper medication management.
• Staff provided misleading information regarding the condition of patients, with one instance involving visible bruises that contradicted their claims of safety.
• Complaints to administrative staff were met with indifference rather than empathy or accountability for the issues raised.
• Patients did not receive necessary medications in a timely manner, highlighting severe lapses in care protocols.

Review

Concerns surrounding care facilities for the elderly and those in rehabilitation are not uncommon, as evidenced by the diverse experiences shared by families about Rivers Edge. Many family members have expressed dissatisfaction with the level of care their loved ones received, highlighting a range of issues that raised concerns about neglect, poor communication, and overall quality of service.

One particularly troubling review described an incident where a resident was found soaked through her sheets and diaper, leading to questions regarding how long she had been left in such a condition. The reviewer emphasized having to intervene personally by calling a nurse to address the situation, indicating that staff members seemingly failed to check on patients regularly. This sentiment echoed throughout multiple reviews, with many families noting that aides rarely visited residents unless specifically requested. Instances of inadequate support were further compounded by reports of unresponsive or unfriendly aides who treated requests for assistance—be it for changing briefs or bringing simple refreshments—as significant inconveniences.

The administration's lack of accountability also emerged as a pervasive issue among reviewers. Families frequently mentioned being passed from one person to another without receiving satisfactory answers to their inquiries. One reviewer lamented that attempting to discuss grievances led only to vague reassurances rather than any tangible solutions or apologies. Such interactions contributed to feelings of frustration among families seeking clarity and support during challenging times.

Compounding these complaints was the revelation that some residents were placed on medications without prior notification or consultation with family members. One example cited involved an antidepressive prescription administered without informing the mother of the resident, raising alarms about medication management practices at Rivers Edge. Other cases illustrated instances where prescribed medications like insulin were not given as directed, leading to severe consequences for patients reliant on consistent medication management.

In stark contrast, there were occasional positive experiences shared by others within the facility. Some reviews highlighted that physical therapy (PT) and occupational therapy (OT) services were deemed effective and beneficial during residents' recovery processes. A few reviewers noted gratitude towards specific staff members who provided compassionate care and made efforts toward rehabilitation success despite systemic shortcomings observed in other areas.

Moreover, while some family members expressed relief over their loved one’s apparent comfort—often conveyed through arranged FaceTime sessions during COVID-19 restrictions—these positive elements did little to mask underlying systemic issues reported across numerous reviews. Residents faced challenges such as outdated rooms and unsatisfactory meal quality that detracted from overall well-being.

As is often reflected in healthcare environments, opinions varied widely based on personal experiences at Rivers Edge; however, negative feedback predominated regarding general conditions within the facility concerning caregiver responsiveness, medication oversight, communication breakdowns with administration, dietary choices, and overall patient welfare. Ultimately, these reviews underscore critical aspects needing attention within eldercare settings—namely reliable communication between staff and family members; adequate training for caregivers; diligent monitoring of residents’ needs; and enhanced focus on holistic patient health through nutrition and medical adherence—all essential factors contributing to a more dignified care experience for individuals in need of rehabilitation services.

Restaurants

• McDonald's (1.3 miles)
• Taco Bell (2.8 miles)
• Chick-Fil-A (3.7 miles)
• McDonald's (3.8 miles)
• Gaetano's Penny Packer (4.2 miles)
• New Golden Dawn Diner (4.9 miles)
• Crown Fried Chicken (5.7 miles)

Hospitals

• Jefferson Torresdale Hospital (1.5 miles)
• Aria Health (5.6 miles)
• Fox Chase Cancer Center (5.8 miles)
• Holy Redeemer Hospital (6.6 miles)
• St Christopher's Hospital for Children (8 miles)
• Albert Einstein Employee Health Center (8.4 miles)
• Jefferson Cherry Hill Hospital (8.6 miles)

Pharmacies

• CVS Pharmacy (1.8 miles)
• Rite Aid (2.8 miles)
• CVS Pharmacy (2.9 miles)
• Walgreens (2.9 miles)
• Rite Aid (3.1 miles)
• Rite Aid (3.9 miles)
• Walgreens (4.3 miles)

Parks

• Champion Park Playground (4.9 miles)
• Womrath Park (6.3 miles)
• Columbus Park (7.8 miles)
• Palmer Park Farmers Market (9.4 miles)
• Palmer Doggie Depot (9.4 miles)

Physicians

• Dr.'s Eyecare Center (5.3 miles)
• Cooper University Physicians (5.5 miles)
• Cooper Hematology/Oncology (5.6 miles)
• Frankford Avenue Health Center (5.9 miles)
• Stoltz and Hahn Family Practice (6.6 miles)
• South Jersey Skin Care (7.7 miles)
• Simms Hank Md Albert Einstein Medical Center Philadelphia (8.5 miles)

Cafes

• Starbucks (6.3 miles)
• Starbucks (8.2 miles)
• Starbucks (8.5 miles)
• Starbucks (8.6 miles)
• ReAnimator Coffee (9.1 miles)
• La Colombe Coffee Roasters (9.6 miles)

Theaters

• AMC Neshaminy 24 (6.4 miles)

Transportation

• SEPTA Jenkintown-Wyncote Station (8.6 miles)
• Septa Wayne Junction Station (9.5 miles)