Kutztown Manor

Pros

• The staff at Kutztown Manor are caring, helpful, and attentive, providing a positive environment for residents.
• The facility is clean and well-maintained, contributing to a pleasant atmosphere for both residents and visitors.
• Residents appreciate the good quality of food offered at the manor.
• Many families feel informed and involved in their loved ones' care plans and medical decisions.
• The physical therapy staff is described as top-notch, enhancing the rehabilitation experience for residents.
• Residents are encouraged to personalize their rooms, making them feel more home-like and comfortable.
• Communication with the staff regarding residents' needs has been clear and forthright for some families.
• Overall satisfaction with the care provided leads many families to recommend Kutztown Manor to others in need of such services.

Cons

• The facility is described as having staff that often do not seem to care about the residents, treating their work as just a job rather than a calling.
• There were multiple instances where residents experienced poor personal hygiene and needed to be reminded or asked for assistance with bathing.
• Residents frequently had long wait times for assistance, leading to avoidable accidents and discomfort.
• The facility has been associated with unexplained bruises on residents, raising concerns about neglect or improper care.
• Complaints about the smell of urine and feces pervading the environment indicate a lack of cleanliness and proper sanitation practices.
• Communication from the medical staff was often lacking, with families reporting difficulty obtaining updates on their loved ones' status and care plans.
• There are allegations of inadequate medical management, such as taking patients off essential medications without proper oversight.
• Reports suggest that the overall quality of food served is unsatisfactory, leaving residents dissatisfied with their meals.
• Families have expressed regret in choosing this facility due to significant declines in their loved ones' health while in care.
• The administration was criticized for prioritizing business aspects over genuine resident care, resulting in negative experiences for both residents and families.

Review

The reviews of Kutztown Manor paint a complex picture of the facility, revealing both positive and negative experiences. While some families have expressed gratitude for the care their loved ones received, others have raised serious concerns about the quality of care, staff attentiveness, and overall environment in which residents are living.

On one hand, several reviewers praised Kutztown Manor for its cleanliness and the kindness exhibited by staff members. Many noted that physical therapy staff were particularly commendable and that meals provided to residents were satisfactory. One family shared their appreciation for the continuity of care and support their mother received over three years following a stroke; they felt well-informed about her medical status and involved in decision-making regarding her care. Similarly, another reviewer highlighted their father's smooth transition from assisted living to skilled nursing within the facility, attributing his positive disposition to the attentive staff and good food.

Conversely, an alarming number of reviews emerged detailing concerns about neglectful practices in resident care. Some families reported finding their loved ones lying on the floor or in unsanitary conditions—indicating a serious lack of oversight. One reviewer described how their grandmother's personal hygiene was inadequately addressed until visitors intervened. The continuation of severe issues such as unexplained bruising prompted skepticism regarding how well caregivers attended to vulnerable residents.

Communication appeared to be a significant concern among families with loved ones at Kutztown Manor as well. Instances where phone calls went unanswered or where families felt uninformed about changes in care plans created frustration and anxiety among caregivers trying to advocate for their relatives' needs. The frustrations were compounded by troubling reports that residents often had to wait excessively long periods for assistance when using call bells—a critical lifeline for many who require urgent help due to mobility challenges.

Moreover, some reviews specifically criticized Suburban Geriatrics—the organization overseeing medical care at Kutztown Manor—for seeming negligence towards proper medication management. One review relayed an experience wherein a doctor removed maintenance medications leading to health complications that could potentially have been avoided altogether. These accounts indicate a concerning disconnect between medical providers’ decisions and actual patient outcomes.

In summary, while there are aspects of Kutztown Manor that numerous reviewers appreciate—such as cleanliness, some instances of caring staff dynamics, and effective rehabilitation services—serious allegations regarding inadequate staffing levels, poor communication practices, unaddressed personal hygiene needs, and management deficiencies raise significant red flags about patient welfare at this facility. Families considering this location must weigh these factors meticulously against positive experiences shared by others before making decisions regarding placement for themselves or loved ones. The emotional toll stemming from such experiences poses ongoing challenges not just for residents but also for families striving to ensure that their beloved seniors receive dignified care in what is often already a vulnerable stage of life.

This area of Kutztown, Pennsylvania offers convenient access to various healthcare services, including physicians, laboratories, pharmacies, and a hospital within close proximity. There are several restaurants in the area ranging from casual dining options to more upscale establishments. Additionally, there are parks nearby for outdoor recreation and relaxation. For those looking for entertainment options, there are cafes and theaters within a short drive. Places of worship are also available for spiritual nourishment. Overall, this part of Kutztown provides a balanced mix of essential amenities and leisure activities that could be appealing for senior living.

Physicians

• Health Network Laboratories (0.4 miles)
• Therese D Brennan Oral Surgeon (0.5 miles)
• Kutztown Family Medicine (1.3 miles)
• Topton Family Practice (3.7 miles)
• Reading Pediatrics (7.5 miles)
• Green Hills Direct Family Care (9.2 miles)
• LVPG Arthritis & RHMTLGY - James M Ross MD (9.8 miles)

Pharmacies

• CVS Pharmacy (0.4 miles)
• Rite Aid (1.1 miles)
• CVS Pharmacy (7.5 miles)
• King's Supermarket (8.6 miles)
• Rite Aid (9.1 miles)
• Omnicare Pharmacy Services of Eastern PA (10 miles)
• Walmart Pharmacy (10.2 miles)

Restaurants

• Donut Lover's Boom (0.5 miles)
• Kutztown Tavern (0.5 miles)
• Kutztown Pub And Grill (0.5 miles)
• Mark's Sandwich Shop (0.6 miles)
• Burger King (2.5 miles)
• Folino Estate (4.7 miles)
• Cegee's Drive-In (7.1 miles)

Parks

• Kutztown Park (0.9 miles)
• Fleetwood Park (5 miles)
• Church Lane Park (9.6 miles)
• Grange Park (10.1 miles)
• Leesport Playground (11.3 miles)
• Macungie Memorial Park (11.5 miles)
• Jim Dietrich Park (12.4 miles)

Hospitals

• Reading Hospital and Medical Center Radiologymgng Sts (1.3 miles)
• Reading Hospital and Medical Center (12 miles)

Cafes

• Panera Bread (10.4 miles)
• Panera Bread (11.4 miles)
• Starbucks (11.4 miles)
• Starbucks (11.5 miles)
• Starbucks (11.7 miles)
• Starbucks (12.7 miles)

Theaters

• Movie Tavern Trexlertown (10.7 miles)
• AMC Theatres-Fairgrounds 10 (12.4 miles)

Places of Worship

• Holy Guardian Angels Roman Catholic Church (11.8 miles)
• Bethany United Methodist Church (11.9 miles)