120 Trexler Avenue, Kutztown, PA 19530
To contact a resident: (610) 683-6220
For more information about senior living options: (866) 208-4318
Overall Review of Kutztown Manor
Pros
The facility is excellent and highly recommended.- The staff are kind, helpful, and genuinely knowledgeable; PT staff are top-notch.
- It is always clean with no odors.
- The food is very good.
- Care is attentive and compassionate, with staff keeping families informed about medical issues.
- The dining area is clean and spacious.
- Residents are encouraged to make rooms feel home-like with pictures and personal belongings.
Cons
The reviewer notes that a resident was frequently found lying on the floor in her own filth, with no staff paying attention.- They claim that resident care was controlled by Suburban Geriatrics, not by the facility.
- They state that a doctor removed maintenance medications for diabetes and blood pressure, compromising the grandmother’s health.
- They report that a catheter was left in for weeks beyond its removal date, leading to a UTI.
- They assert that phone calls were not returned and families were not kept informed about status or care plans.
- They describe staff as sometimes uncaring and treating the work as just a job, with impatience toward a resident with Parkinson’s and long waits for bathroom assistance.
- They complain that the food was not good and overly repetitive.
- They recount unexplained bruises on a grandmother, poor personal hygiene, and lack of bedside manner.
- They mention a pervasive urine odor on the second floor and a call-bell system that rarely responded, causing accidents.
- They accuse the administration of misleading families with assurances and of financial practices that harmed residents.
Review
Kutztown Manor is best suited for seniors who need skilled nursing and rehabilitation with an emphasis on recovery, and for families that can stay closely involved in care planning. The community has earned praise for competent physical therapy, general cleanliness, and staff who are capable and friendly when engaged. It can work well for residents transitioning from assisted living to skilled nursing, especially when the goal is to regain strength and return to independence or a higher level of functioning. Those who prize a homey, uncrowded feel in meals and rooms, and who can live with some variability in day-to-day attention, will find it a workable fit.
On the upside, the strongest selling points center on rehab capabilities, food quality, and overall facility presentation. Multiple families note top-tier PT staff and responsive therapy that supports mobility and activity. The dining experience is frequently described as good, and several reviews highlight clean, well-maintained spaces and rooms that residents can customize with personal belongings. When the care team is aligned and engaged, families report clear communication, continuity of staff, and a sense that staff know residents and their needs. In such windows, Kutztown Manor can deliver meaningful, dignity-preserving care that cushions the transition to skilled services.
Yet the negatives are hard to overlook and recur with enough frequency to demand serious consideration. A number of families describe episodes of neglect or delayed assistance, with call bells going unanswered for extended periods and residents left uncomfortable or unsafe as a result. Reports of unexplained bruising, lapses in personal hygiene, and insufficient bedside care undermine confidence in daily operations. Some reviews describe staff as caring and compassionate, but others characterize bedside manners as rushed or impersonal, particularly for residents with mobility or cognitive challenges. The tension between strong rehabilitative potential and inconsistent daily care creates a real risk for families weighing routine safety and dignity.
The most troubling patterns tie care quality to management structures outside the on-site team. Several accounts allege that external medical groups, and a Dr/PA arrangement, tightly control treatment plans and medication management, sometimes with adverse outcomes (for example, changes in maintenance meds leading to medical events). In parallel, odors on some floors, and smells of urine in the environment, are repeatedly cited as indicators that infection control and hygiene protocols may not be consistently upheld. For families that prioritize clear, proactive medical oversight and transparent accountability, these concerns are not trivial, they directly impact safety, comfort, and trust in the care team.
Given the mix of strengths and weaknesses, the facility’s fit hinges on the care philosophy and risk tolerance of each family. The pros offset the cons best when a resident has robust involvement from family or appointed guardians who can monitor daily care, advocate for timely assistance, and verify adherence to medical orders. When staff are stable, attentive, and well-supported by the administration, Kutztown Manor can deliver solid rehabilitation outcomes and a respectful, home-like environment. However, for residents who require near-constant supervision, highly responsive bedside care, and unambiguous, consistent medical management, the risks observed in several reviews suggest exploring alternatives with stronger on-site medical leadership and more predictable daily operations.
Those considering Kutztown Manor should pursue concrete, practical checks before committing. Request a tour focused on call-bell response times, frequency of night and weekend staffing, and the process for reviewing and updating care plans with families. Inquire about medication management oversight and how any changes are communicated, particularly for residents with chronic conditions. Speak candidly with current residents and families about personal hygiene routines, dressing times, and how the facility handles incontinence and mobility needs. Finally, compare with other nearby options that demonstrate stronger bedside care, tighter infection control practices, and more consistent staff accountability. For families prioritizing rehab potential and a generally clean, friendly setting, Kutztown Manor remains a reasonable choice; for those who cannot tolerate variability in daily care, alternatives will be the safer path.
140 resident community capacity
Skilled Nursing Facility
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Lehigh Valley International (20 miles away)
Community operated transportation
12-16 hour nursing
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Mental wellness program
Special dietary restrictions
Concierge services
Planned day trips
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