Premier Armstrong Rehabilitation And Nursing Facility
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265 South Mckean Street, Kittanning, PA 16201
For more information about senior living options: (844) 490-3973
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A family member's father spent his last three months there and could not have asked for better care. Staff treated him like family and kept the family informed. His room was always clean. Some staff members go above and beyond by bringing extra food or assisting with cravings. After problematic staff were let go, the remaining staff were described as wonderful and the loved one's safety and comfort improved. Armstrong Rehab has introduced new leadership focused on quality of care, with improvements described as a huge difference. The facility is praised as wonderful, with great staff, phenomenal food, and knowledgeable PT/OT.
The facility is described as having a severe lack of quality care for both residents and employees. CNAs are reportedly tasked with far more residents than allowed, with one nurse aide caring for 27 patients on a single shift. The center has accumulated three federal fines in three years and 48 complaints in the last year, contributing to a one-star Medicare rating. The director of nursing is described as unprofessional and rude to residents, families, and staff. The administrator is labeled a joke, and management is criticized for dismissing concerns about resident care. Bed bugs are reportedly back, and the issue is said not to be fixed properly by management. The administration is accused of corruption, conducting a purge of dissenting staff, and firing many aides without notice. A family member alleges staff ignored a sick relative for hours, indicating neglect. The facility is urged to shut down or replace management due to ongoing safety and care failures. Staff are alleged to have teased or mocked a resident who could not speak after a stroke. The environment is described as awful and horrible for elders, with reports of poor overall care and staffing. The director of nursing is accused of swearing and lacking compassion, signaling a toxic care culture.The care landscape at Armstrong Health and Armstrong Rehab in Pennsylvania is clearly conflicted, with a jagged mix of heartfelt gratitude and sharp condemnation reflecting the experiences of residents, family members, and staff. On one hand, some families recount compassionate, attentive care and meaningful progress under new leadership; on the other, many voices raise alarms about staffing shortages, management culture, and safety concerns that they say have persisted or emerged in troubling ways. The facility has become a focal point for contrasting narratives about what good care looks like in practice, especially for residents who rely on steady, responsive support from the people entrusted with their daily well-being.
A recurring thread in the darker accounts centers on staffing and workload. As of July 2024, Pennsylvania's nursing-home staffing ratios were reportedly 1 CNA for 10 residents during the day, 1 to 11 in the evening, and 1 to 15 at night, but reviewers allege those targets have been far exceeded in practice. One disturbing claim is that a single CNA has been left to care for as many as 27 residents on a shift, a scenario that many observers say strains the ability to respond promptly or consistently to individual needs. The distress this causes extends beyond the immediate day-to-day tasks: reviewers talk about employee burnout and high turnover, suggesting an ongoing cycle where overwhelmed staff struggle to provide the level of attention families expect. The combination of limited hands and rising demands is cited alongside concerns about burnout rates and the overall morale of the workforce.
Healthcare quality metrics cited by critics add another layer of concern. The facility is described as having multiple federal fines in recent years and dozens of complaints lodged in the past 12 months. A one-star rating on Medicare.gov is repeatedly mentioned by reviewers as evidence of a broader quality struggle, with assertions that these administrative signals reflect persistent performance gaps. Within the testimonials, the sense that regulatory and oversight flags are a barometer of everyday experience is strong, with some families interpreting these indicators as consistent with their own observations about responsiveness, safety, and communication.
Within this unsettled landscape, individual stories run from heartbreaking to encouraging. Several reviewers describe relationships with staff that feel almost like family, noting that a parent or spouse received thoughtful, respectful care and that rooms and personal care were consistently clean. For example, one reviewer states that their dad "spent his last 3 months here and couldn't ask for better care," appreciating the sense of ongoing communication, cleanliness, and attentiveness. Another writes that the staff "go above and beyond," with some even helping by providing extra amenities or food when needed. These narratives also highlight the professional strengths of caregivers, with praise for physical therapy and occupational therapy teams, and for staff who are described as capable, knowledgeable, and compassionate.
Yet these positive experiences sit alongside more troubling accounts. Several reviewers describe unprofessionalism and a lack of compassion from the administration and management. Specific names are invoked - an administrator and a director of nursing are criticized for tone and conduct - and there are persistent complaints about how concerns from families are handled or dismissed. Allegations of a broader culture of disregard surface in depictions of staff swearing, a perceived lack of empathy during medical crises, and frustrations with how residents' needs are prioritized versus administrative concerns. The rhetoric grows more severe in some entries, including claims that bed bugs have reappeared and that issues with pest control have not been resolved adequately.
A cluster of testimonials paints a picture of volatile leadership and governance. Several reviewers credit the facility with changing leadership and a shift in culture, describing new leaders as bringing a "huge impact" and a sense of renewed purpose. Phrases like "new leadership and positive culture" and "great new leadership" appear repeatedly to mark turning points, with some staff members expressing pride in being part of a more engaged team and pointing to improvements in resident care as evidence of progress. Still, other voices challenge this narrative, arguing that administrative turnover has been coupled with a punitive stance toward staff, including firings and suspensions, and a perception that "new owners" or "corrupt" management practices have disrupted stability and trust.
In sum, Armstrong Health and Armstrong Rehab emerges as a facility with a spectrum of experiences: periods of close, compassionate care and genuine connection between residents, families, and staff; interludes of staffing strain, management friction, and safety concerns that some families feel have not been fully resolved. The stories converge on a few core tensions - the tension between the demands of care for vulnerable residents and the realities of staffing and funding; the tension between leadership changes that some see as a necessary evolution and others view as a sign of ongoing instability; and the tension between praise for individual caregivers and condemnation of systemic issues that affect the overall quality of care.
For families evaluating this facility, the messages are clear but complex. Some voices urge caution, emphasizing the risks associated with high patient-to-staff ratios, reported delayed responses to call bells, and signs that regulatory concerns have persisted. Others offer reasons for hope, highlighting dedicated staff, improvements under new leadership, and experiences in which loved ones were treated with respect, kindness, and attention. The overarching takeaway is that care quality at Armstrong Health and Armstrong Rehab appears to be highly variable, shaped by leadership dynamics, staffing stability, and the day-to-day demands of caring for residents with significant needs. If considering this facility, diligent, ongoing engagement - checking in daily, observing care routines, and understanding the current leadership and staffing situation - seems essential to form a realistic view of what care can look like today.
115 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Premier Armstrong Rehabilitation and Nursing Facility in Kittanning, PA is a comprehensive assisted living community that offers a wide range of amenities and care services to meet the needs of its residents. The facility boasts a beauty salon, cable or satellite TV, a computer center, fully furnished accommodations, a gaming room, and a small library for the enjoyment and convenience of its residents. Additionally, there is an on-site dining room that serves restaurant-style meals suited to special dietary restrictions. Housekeeping services ensure that the living spaces are kept clean and tidy.
Residents can also take advantage of various wellness-focused amenities such as a fitness room and outdoor space for leisure activities and relaxation. A dedicated wellness center provides support for mental well-being. Wi-Fi/high-speed internet is available throughout the facility to keep residents connected with their loved ones.
In terms of care services, Premier Armstrong Rehabilitation and Nursing Facility offers 24-hour call system and supervision to ensure the safety and well-being of its residents. Trained staff members provide assistance with activities of daily living like bathing, dressing, and transfers. Medication management is also available to ensure proper administration of medications. The facility accommodates special dietary restrictions, including diabetes diets.
Residents have access to transportation arrangements for non-medical purposes as well as transportation assistance for medical appointments. Move-in coordination is provided to make the transition into the community seamless.
To enhance residents' social life, there are numerous activities available such as concierge services, fitness programs, planned day trips, resident-run activities, and scheduled daily activities. Nearby amenities include two cafes, eleven pharmacies, fifteen physicians' offices for convenient access to healthcare professionals when needed. There are also nineteen restaurants nearby for dining options outside the facility's dining area. Transportation options are readily accessible with three transportation facilities nearby. For spiritual needs, ten places of worship are within close proximity to cater to different religious affiliations.
The Premier Armstrong Rehabilitation and Nursing Facility in Kittanning stands out as an exceptional assisted living community that prioritizes the well-being, comfort, and social engagement of its residents.
Premier Armstrong Rehabilitation And Nursing Facility is located at 265 South Mckean Street, Kittanning, PA 16201 in Armstrong County, Pennsylvania
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