Mountain City Nursing & Rehabilitation Center

Pros

• The nursing staff at Mountain City Nursing and Rehabilitation Center is noted for their kindness and dignity in caring for residents, even in challenging situations.
• Families appreciate the responsiveness of the new Administrator and Director of Nursing when issues are reported, demonstrating a commitment to resolving problems quickly.
• Many families have expressed satisfaction with the overall care their loved ones received, highlighting courteous and caring staff who meet patient needs in a timely manner.
• A resident's experience included effective physical therapy services and a supportive, organized atmosphere among the staff.
• One family member described a strong sense of community within the facility, appreciating the concern and confidence displayed by nursing staff in their care approach.
• Visitors noted that communication from administration was thorough during orientation, contributing to familial peace of mind regarding care procedures.

Cons

• The staff at Mountain City Nursing and Rehabilitation Center neglected proper care, allowing patients to remain in bed for extended periods without physical therapy or assistance.
• The food served is described as terrible, lacking freshness and variety, with many items coming from cans.
• The facility is reportedly understaffed, leading to long wait times for assistance when patients call for help.
• Residents experienced a lack of timely medical attention, with lengthy waits to see a doctor when they fell ill.
• Many patients felt their dignity was compromised due to inadequate care and unsanitary conditions within the facility.
• There were reports of theft, such as stolen batteries from personal devices belonging to residents.
• Residents expressed feelings of having a depressing living environment, with poor cleanliness standards throughout the building.
• Some reviews highlighted rude or unhelpful behavior from specific staff members, detracting from the overall care experience.

Review

Mountain City Nursing and Rehabilitation Center in Hazleton, Pennsylvania, has received a wide range of reviews from families and patients who have experienced care at the facility. These reviews highlight a stark contrast between positive experiences and serious concerns regarding neglect, inadequate staffing, poor communication, and unsatisfactory living conditions. This mixed feedback raises important questions about the quality of care provided at this institution.

On one end of the spectrum, some families expressed gratitude for the compassionate care their loved ones received. For instance, one review detailed how a family member on hospice care was treated with kindness and dignity by the nurses and staff over nearly two years. The writer noted that even during difficult moments, such as when their loved one passed away, the staff offered emotional support to the grieving family member. Positive communication from administration also stood out; they were responsive to concerns raised by family members and ensured that issues were resolved promptly.

Conversely, other reviews painted a troubling picture of neglectful care. Reports indicate that some patients were left unaided for long periods, leading to incidents where residents suffered humiliating accidents due to delays in assistance. Family members recounted instances where their loved ones remained confined to bed without appropriate movement or physical therapy unless visited by relatives. This lack of basic mobility support could have significant repercussions on the health and well-being of elderly residents requiring rehabilitation.

Reports detailing inadequate staffing levels further compounded these issues. Multiple reviewers mentioned that employees appeared overworked and underpaid, struggling to meet the needs of all residents amidst an understaffed environment. Concerns about extended wait times for assistance—sometimes exceeding thirty minutes when ringing call buttons—were common in negative reviews. The combination of insufficient personnel along with a rushed atmosphere likely contributed to the sense that many residents did not receive the level of attention necessary for optimal recovery or comfort while residing at Mountain City.

In addition to caregiving issues related to staffing levels, there were significant complaints regarding living conditions within the facility itself. Several individuals reported that food served was subpar—often described as canned or unappetizing—with little variety or freshness available. The physical environment also came under scrutiny; reviewers highlighted unpleasant odors pervading common areas and insufficient housekeeping efforts leading to dirt accumulation in corners.

Moreover, crucial supplies often ran low within Mountain City Nursing—a shocking claim considering it relates directly to patient health and comfort levels during recovery processes or while enduring long-term stays. Families expressed frustration over shortages of essential items like toiletry supplies and necessities related to wound care treatment—even accusing management’s oversight concerning security measures when thefts occurred within patient rooms went unchecked.

In summary, while some families report positive outcomes from caring staff dedicated to patient dignity amid hardships associated with advanced age or chronic illness experiences at Mountain City Nursing & Rehabilitation Center—the reality appears markedly different for others who encountered alarming negligence tied primarily with extensive understaffing challenges compounded by deteriorating accommodations leading them questioning whether their beloved relatives should remain in similar circumstances any longer than absolutely necessary.

Restaurants

• McDonald's (0.3 miles)
• Breakfast World Family Restaurant (0.3 miles)
• Burger King (0.4 miles)
• Angelo's Italian House (1 miles)
• Valley Hi Food Drive-In (1.1 miles)
• Applebee's (1.3 miles)
• Buddies Bagels (1.3 miles)

Pharmacies

• CVS Pharmacy (0.3 miles)
• Rite Aid (0.6 miles)
• Johnson's Pharmacy (0.9 miles)
• Johnson's Pharmacy (1.3 miles)
• CVS Pharmacy (1.7 miles)
• Hazle Drugs (1.8 miles)
• Hazle Compounding (1.8 miles)

Physicians

• Coordinated Health (0.4 miles)
• Internal Medicine Associates of Hazleton (0.4 miles)
• Dr Barna Professional Building (0.5 miles)
• Kathleen S Veglia (0.5 miles)
• Dr Yamulla's Office (1 miles)
• A Woman's Place Obgyn Assoc (1.1 miles)
• Dr Widuch Mert (1.5 miles)

Cafes

• Cusat's Cafe (0.9 miles)
• Panera Bread (1.6 miles)
• The Poppy Press Coffee Company (1.8 miles)
• Starbucks (2.3 miles)

Hospitals

• Hazleton General Hospital (1.1 miles)
• Center City Medical Group (1.7 miles)
• Occupational Health (1.9 miles)
• Northeastern Pennsylvania Health Corporation (2.3 miles)
• Lehigh Valley Hospital–Hazleton (2.3 miles)
• Hazleton General Hospital (2.4 miles)

Places of Worship

• Transfiguration Church (1.5 miles)
• Holy Rosary Church (2.3 miles)
• Jehovah's Witnesses (3.3 miles)
• SS Peter & Paul's Byzantine Catholic Church (4.8 miles)
• Shepherding the Heart Ministries (9.4 miles)
• Saint John's UCC (10 miles)
• Mount Zion Church (10.2 miles)

Parks

• Alfred Mitcho Memorial Park (5.1 miles)
• Eurana Park (8.9 miles)
• PPL Susquehanna Riverlands (11.6 miles)

Transportation

• East Coast Institute Taxidermy (7.8 miles)