Overall Review of Broomall Manor
caveat
19 reviews mention this
Cleanliness and odor are mixed
Residents and families describe strong odor and cleanliness issues, including reports of urine smells and dirty rooms.
Many reviewers mention odors (often described as urine) and unsanitary conditions, including roaches, sticky floors, and reports of mold in bathrooms. Some families also say they had to bring or use cleaning supplies themselves. On the other side, several other reviewers describe the facility as clean, well maintained, and free of unpleasant smells, so experiences appear inconsistent.
caveat
18 reviews mention this
Staff responsiveness divides families
Reviews frequently mention call-bell delays and difficulty getting updates, alongside other accounts of attentive support.
A recurring concern is delayed help and limited communication, with reviewers describing long waits for the call bell and trouble reaching nurses or social workers for updates. Some reviews also characterize staff attitudes as rude or dismissive, especially when families were worried about care needs. Other reviewers counter that staff are friendly, quick to respond, and communicate regularly with families. Because both patterns appear, staffing experience may vary by unit, shift, or circumstance.
common
11 reviews mention this
Rehab and therapy get praise
Therapy is a major focus, with several residents and families describing real rehab progress.
Several reviews describe therapy staff as hands-on and helpful, with patients gaining strength and moving toward discharge after short stays. A number of families also mention that therapy supports recovery after surgeries and hospital transitions. While some other reviewers say therapy needs were not met and that care felt rushed or insufficient, the overall feedback includes enough positive rehab experiences to stand out.
common
7 reviews mention this
Food quality is discussed often
Dining reviews include both positive meal feedback and complaints about food temperature and variety.
On the positive side, some reviewers say meals were nutritious and enjoyable, with examples like food tasting like home cooking and staff meeting dietary requests. Several reviews also reference special dietary needs, which aligns with the community offering diabetes diets and special dietary restrictions. On the negative side, a few reviewers complain that food was served cold, hard to warm, or not handled well for specific health needs. The dining experience therefore seems uneven across families.
caveat
8 reviews mention this
Safety and medical follow-through
Some reviews raise serious concerns about medical follow-through, including call-bell delays and delayed hospital escalation.
A smaller set of reviewers make grave allegations about inadequate care, delayed response to medical concerns, and situations where families felt emergency steps were not taken quickly enough. These complaints include reports such as delayed hospital transfer after worsening symptoms and medication-related worries. Other reviews, however, describe successful rehab and appropriate care transitions, so the safety and follow-through feedback is not uniform.
common
4 reviews mention this
Activities and engagement show up
Several reviewers mention ongoing activities that help residents stay engaged.
Some families describe daily activities, group programming, and day trips that helped residents feel involved. A few reviewers also mention visiting and resident-run or scheduled activities as part of the experience. While activities come through in multiple positive reviews, they are not the main theme for every family, so it may depend on timing and the resident’s needs.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
123 resident community capacity
Skilled Nursing Facility
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Philadelphia International (10 miles away)
Community operated transportation
12-16 hour nursing
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Mental wellness program
Special dietary restrictions
Concierge services
Planned day trips
Extensive amenities and 24/7 care.
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