Westgate Hills Rehabilitation And Nursing Center

Pros

• The staff at Westgate Hills Rehabilitation and Nursing Center is very good.
• The place is very clean.
• The grounds are kept up and neat.
• The nurses on the second floor took time to address concerns and answered call lights while they were busy.
• The nurses at the facility are kind.
• The food at the facility is great.
• The support staff, including nurses and CNAs, have been helpful with paperwork.
• Everyone at Westgate takes good care of residents and promptly notifies family members in case of emergencies.
• There are various activities for residents, such as bingo, movies, and music, offered daily.
• The facility provides dental and medical services onsite.

Cons

• The food is horrible.
• The staff on the 2nd floor, particularly the CNAs, are inattentive, unprofessional, and loud.
• The facility is dirty and poorly managed.
• There are issues with food service every day.
• There is a lack of proper regulation and medication administration.
• Sharing a room with someone with a highly contagious infection is concerning.
• The facility does not have adequate bathroom facilities for residents.
• The heat in the facility cannot be regulated properly.
• There are consistent mistakes in meal provision, such as forgetting milk for cereal or getting every meal wrong.
• Some staff members are difficult to find and it takes an hour to receive help when needed.
• The sink faucet in the men's bathroom does not work properly and the toilet paper dispenser location is problematic.
• The facility smells and is understaffed, leading to delayed or no assistance when needed.
• One reviewer had to move their relative out of the facility after just one week due to dehydration and a slight bed sore issue.
• note that these statements are excerpts from various reviews and may not accurately reflect overall experiences at Westgate Hills Rehabilitation and Nursing Center.

Review

Westgate Hills Rehabilitation and Nursing Center has received mixed reviews from visitors and family members of residents. While some have praised the facility for its attentive staff and cleanliness, others have pointed out areas that need improvement, such as outdated rooms and unsatisfactory food.

One visitor reported that the staff at Westgate Hills were excellent, providing good care to their father who had been there for a week. They noted that the facility was kept clean and well-maintained, with manicured grounds showcasing neatly cut grass and beautiful flowers. However, they expressed disappointment with the size of their father's room, finding it to be a bit small. On the positive side, they mentioned that residents could enjoy daily activities like bingo, movies, and music.

In contrast to this positive experience, another reviewer described encountering terrible staff during their visit to the facility. Specifically citing issues with the CNAs on the second floor, they observed inattentiveness, lack of professionalism, and loud behavior. The reviewer also pointed out a shortage of staff on weekends. However, they did acknowledge that the nursing staff was kind and took time to address concerns or answer call lights when they were available.

A third review strongly discouraged anyone from choosing Westgate Hills due to various concerns about cleanliness and management. The reviewer found the facility dirty and poorly maintained. They voiced dissatisfaction with one bathroom being shared among four residents as well as problems regulating heat in certain areas. Additionally, they mentioned consistent issues with food service including missing milk for cereal and incorrect meal orders. Sharing a room with someone infected with C.diff left them feeling uneasy about potential contagion. The reviewer also claimed having to repeatedly request medication for their family member.

Contrary to these negative experiences, another family member spoke highly of Westgate Hills. They decided on this facility because of its cleanliness and praised the great food provided there. They appreciated the helpfulness of all staff members including nurses and CNAs in handling paperwork. The family member expressed complete relaxation and reassurance about their father's care, knowing that if any issues occurred, they would be promptly notified. They also highlighted the conveniences of having a dentist and doctor onsite and mentioned the various entertainment options available to residents, such as games, movies, and monthly parties.

In conclusion, Westgate Hills Rehabilitation and Nursing Center has both positive and negative aspects according to visitor reviews. While some praised its cleanliness, attentive staff, and variety of activities, others expressed concerns about staff behavior and availability as well as issues with room size, food service, and overall management. It is important for individuals considering this facility to thoroughly evaluate these reviews along with other factors before making a decision about their loved one's care.

Pharmacies

• CVS Pharmacy (1.1 miles)
• CVS Pharmacy (1.4 miles)
• CVS Pharmacy (1.5 miles)
• CVS Pharmacy (2.7 miles)
• Walmart Pharmacy (2.7 miles)
• GIANT Pharmacy (2.9 miles)
• CVS Pharmacy (3.3 miles)

Restaurants

• McDonald's (1.5 miles)
• Jack McShea's (3.3 miles)
• Larry's Steaks (5.6 miles)
• Pizza Hut (6 miles)
• McDonald's (6.6 miles)
• Cracker Barrel (6.6 miles)
• Chick-Fil-A (7 miles)

Places of Worship

• St Anastasia Rectory (2.7 miles)

Parks

• Ellson Glen Park (2.8 miles)
• Clem MacRone Memorial Park (3.6 miles)
• Ridley Creek State Park (6.6 miles)
• Fairmount Park (6.6 miles)

Physicians

• Dr Madonna's Family Practice (3.1 miles)
• Mid Atlantic Retina (4.1 miles)
• Main Line Spine (7.1 miles)
• Children's Hospital of Philadelphia (7.7 miles)
• CHOP Buerger Center for Advanced Pediatric Care - Raymond G. Perelman Campus (7.7 miles)

Hospitals

• Bryn Mawr Hospital (3.2 miles)
• Lankenau Medical Center (4 miles)
• Riddle Hospital (6.6 miles)
• Philadelphia VA Medical Center (7.4 miles)
• Universal Health Services (7.4 miles)
• Veterans Administration Community Living Center (7.5 miles)
• The Pavilion (7.8 miles)

Transportation

• SEPTA: 101/102 Lansdowne Avenue Station (3.2 miles)
• Darby Transportation Center (5.4 miles)
• Septa: Radnor Station (7.7 miles)
• National Car Rental (8.1 miles)
• SEPTA: MFL/TRL 30th Street Station (8.1 miles)
• Dollar Rent A Car (8.1 miles)
• Hertz Rent A Car (8.1 miles)

Cafes

• Starbucks (3.3 miles)
• Starbucks (5.6 miles)
• 320 Market Cafe (5.8 miles)
• Starbucks (6.3 miles)
• Starbucks (6.9 miles)
• Pilgrim Roasters (7 miles)
• The Landing Kitchen (7 miles)