Cedarbrook Nursing Homes

Pros

• The staff provided excellent care for a resident's father.
• Natalia at Cedarbrook Fountain Hill was warm, kind, and gave a tour.
• Greta, the admissions coordinator, was very nice and gentle.
• Ashley, the case worker, checked on the family to ensure they were OK.
• The nursing staff promptly provided an accurate medication list within ten minutes of arrival.
• Dr. Kuehner was caring and spoke with the family, even in the evening hours.
• The facility was exceptionally clean, with floors washed daily.
• The staff were friendly, responsive, and competent, and treated residents with care and respect.
• The reviewer would recommend Cedarbrook Fountain Hill to friends and relatives.

Cons

• The care is not very good, with staff reportedly having no clue what they are doing and being very unprofessional.
• One reviewer calls Cedarbrook "a joke" and warns others not to send family there due to poor care.
• A patient returned after two weeks with severe bruising, and there was a claim of lack of personal care with some staff potentially pushing patients.
• Nurses and staff are described as horrible and unprofessional, with suggestions to visit daily to ensure proper care.
• A handicapped-door incident showed front desk staff not assisting, with observers calling the staff lazy and unhelpful.
• The facility is described as not clean, not a home-like environment, with the PCA and staff often not around.
• A mother experienced a rough start due to a terrible roommate and had to request a room change, signaling ongoing issues.

Review

Cedarbrook Nursing Home, with facilities in Bethlehem and Fountain Hill, elicits a wide range of experiences from families and residents. On one hand, many caregivers and loved ones describe Cedarbrook as a place where thoughtful, attentive staff go the extra mile to make residents feel seen, safe, and cared for. On the other hand, a smaller number of visitors have raised concerns about safety, consistency of care, and responsiveness. Taken together, the comments sketch a portrait of a facility that can be deeply comforting to some families while leaving others with serious questions about how care is delivered in particular situations.

One of the most vivid positive threads comes from the experience surrounding a loved one named Aunt Patricia. A family recounts a moving morning at Cedarbrook Fountain Hill, where multiple staff members made the transition smooth and reassuring. Natalia gave a warm, welcoming tour; Greta handled admissions with kindness; Ashley, a case worker, followed up with a phone call to confirm there were no questions as they moved their aunt into the facility. They mention a helpful security guard, a friendly receptionist who guided them to lunch, and finance staff Brenda and Viviana. Most tellingly, the nursing staff - Charlene, Grethae, and Lisa (the recreation director for some activities) - quickly produced an accurate medication list and kept the family apprised, which transformed a day full of fears into one of peace and confidence. The family even shared a sense of spiritual gratitude, noting that they "thanked the Good Lord" for the way the day unfolded because they felt their aunt was in capable hands.

Another positive, long-running perspective comes from a family member whose mother was transferred to Cedarbrook two years prior. The transition from hospital to Cedarbrook on the third floor presented some initial challenges, including a difficult roommate situation. Nevertheless, the reviewer emphasizes that there was no mistreatment, and the facility did not fail to meet basic needs - residents were dressed and fed, and staff encouraged participation in activities. Over time, the family observed steady care and a homey atmosphere, underscoring that, even with the realities of aging and illness, the environment remained respectful and supportive rather than impersonal or neglectful.

A recurring theme praising general upkeep and staff qualities also surfaces. Several reviews praise the facility's cleanliness, noting floors that are washed daily, and the perception that staff treat residents with warmth - often described as "like Grandma" or with a familial level of care. The impression of a clean, well-maintained environment reinforces the sense that Cedarbrook can be a comfortable, reassuring place for people who need long-term care or rehabilitation. Multiple accounts highlight the professionalism and compassion of caregivers, with gratitude expressed toward the nursing team and auxiliary staff who respond, listen, and address concerns promptly.

There are also stories that focus on specific individuals who contributed to a positive experience. A family recounts how the staff cared for a mother who spent her last days at Cedarbrook Fountain Hill, emphasizing consistent attentiveness, respect, and clear communication. They mention that questions were answered satisfactorily, with staff taking care to ensure comfort and dignity, even as health declined. In another account, a resident's family praised Cedarbrook for its role in supporting her through cancer, noting that caregivers were supportive and that the facility helped her remain comfortable and engaged during a difficult period. These narratives underscore Cedarbrook's potential to be a place of meaningful support during serious illness and end-of-life care.

Not all experiences were uniformly positive, and several reviews offer a cautionary note. A few families describe troubling episodes that raised concerns about safety and the quality of care. One reviewer reported a resident who suffered serious bruising after a fall and described a lack of timely assistance with personal care, including incontinence management. They urged potential families to do thorough research and to visit frequently to advocate for their loved ones, suggesting that care could be inconsistent. Another review labeled the facility a "joke," criticizing unprofessional behavior and suggesting that staff were not adequately supporting residents. Some families recounted experiences of staff shortages or disengagement, including accounts of doors not functioning properly and a front desk employee who did not assist when a transport worker struggled to enter with a patient, highlighting perceived gaps in responsiveness and assistance.

In addition to these mixed experiences, several reviews center on longer-term perspectives. One commenter, who has had a relative at Cedarbrook for more than a decade, wrote with strong enthusiasm about the ongoing quality of nursing care and the willingness of staff to assist families. Others describe positive, compassionate care over the years and emphasize the importance of choosing a facility based on firsthand visits and conversations with staff. Yet a different voice offers a stark warning: a family member who felt the environment was not clean or homelike and who criticized the personal care aides as inconsistent, the overall impression being that the facility did not meet their expectations for safety or attentiveness.

Taken together, Cedarbrook appears to be a place that can deliver deeply comforting, respectful, and high-quality care for some residents and their families, particularly when tour insights align with attentive personnel - like dedicated admissions staff, considerate case managers, and a nursing team that actively communicates medication details and care plans. Yet the collection of reviews also signals the importance of ongoing visibility, advocacy, and vigilance. For families considering Cedarbrook, the experiences described here suggest a spectrum: strong, compassionate care and a clean, supportive atmosphere for many residents, paired with reminders to verify care quality, remain engaged with staff, and be proactive about safety and daily needs to ensure that their loved ones receive consistently excellent support.

Physicians

• Doctors' Pavilion at St Luke's University Hospital – Bethlehem Campus (0.1 miles)
• St Lukes Emergency Care Specialist - John C Pretosh Do (0.2 miles)
• Greg Bensinger- Podiatrist (0.3 miles)
• Dorville MD and Kundu MD Assoc. PC MD (0.5 miles)
• Hiralal Natvarlal Rana (0.5 miles)
• Vita Medical Associates P.C. (0.6 miles)
• Lehigh Valley Physicians Group (0.9 miles)

Hospitals

• St Lukes Hospital Human Resources Department (0.2 miles)
• Muhlenberg Hospital Center (2.7 miles)
• Singh Sandeep MD - Good Shepherd Rehab Hospital (4 miles)
• Coordinated Health (4.6 miles)
• Diagnostic Care Center (5.4 miles)
• St Luke's Hospital (5.4 miles)
• Lehigh Valley Hospital (5.5 miles)

Restaurants

• McDonald's (0.3 miles)
• Tally Ho Tavern (0.5 miles)
• The Wooden Match (0.7 miles)
• Jenny's Kuali (0.7 miles)
• Bonn Place Brewing Company (0.9 miles)
• Southside 313 Bar & Grille (0.9 miles)
• Fegley's Bethlehem Brew Works (1 miles)

Pharmacies

• CVS Pharmacy (0.4 miles)
• Ritter Pharmacy (1.1 miles)
• CVS Pharmacy (1.7 miles)
• Rite Aid (1.9 miles)
• CVS Pharmacy (2.1 miles)
• Walgreens (2.3 miles)
• CVS Pharmacy (2.9 miles)

Cafes

• Saxbys Coffee (0.6 miles)
• Starbucks (4.1 miles)

Places of Worship

• St Peter's Preschool (2.1 miles)
• City Limits Assembly of God (3.7 miles)
• Dubbs Memorial Ucc (4.3 miles)
• Our Lady of Perpetual Help (4.5 miles)
• Christ Lutheran Church (4.9 miles)

Theaters

• AMC Center Valley 16 (3.4 miles)

Transportation

• Lehigh Valley International Airport (ABE) (3.8 miles)
• Trans Bridge Bus Stop - Lehigh Valley International Airport (3.8 miles)