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3.4 from 59 reviews
5 stars
20
4 stars
15
3 stars
7
2 stars
2
1 stars
15
Overall Review of Centre Crest
common11 reviews mention this
Compassionate staff is a major theme
Residents and families frequently describe staff as compassionate, attentive, and friendly.
Many reviewers mention kindness and responsiveness in day-to-day interactions, from nurses and aides to administrative staff. Several also describe staff as patient and professional during rehab, including helping residents feel comfortable and supported. A few reviewers contrast that with staffing problems elsewhere, but they still often single out caring staff members when they had contact.
caveat6 reviews mention this
Call bells and staffing draw complaints
Multiple reviewers report delays with call bells and a persistent short-staffed feeling.
Several negative reviews describe call bells not being answered quickly, with waits ranging from minutes to an hour, and visitors noticing slow follow-through. Others say loved ones were left without timely help, including being left in bed for long stretches. One reviewer also connects the issue to understaffing and notes that nurses can be busy, but the result is still delayed service.
caveat2 reviews mention this
Food quality and timing are mixed
Food experiences vary, with some mentioning concerns about how meals are prepared.
One reviewer says the food sent out is cooked hours ahead and sits before reaching residents, which they felt was especially disappointing given that many look forward to meals. Another reviewer describes better food choices and says a resident gained weight back after surgery, suggesting at least some positive dining experiences. Overall, dining satisfaction isnât consistent across reviews.
common9 reviews mention this
Facility condition ranges from bright to grimy
Reviews describe the building as either clean and attractive or dirty and outdated.
Some reviewers praise the facility for being clean, bright, and well-maintained, describing it as a nice or even âfancyâ looking place. Others report the opposite, citing odors, urine smells, and overall unclean conditions. Several comments also mention a mix of impressionsâsome describe a beautiful new area or view, while another calls the layout more institutional and close-quarters.
caveat5 reviews mention this
Falls and wound concerns recur
Some reviewers report safety issues, including falls and skin or wound problems.
A number of concerns involve falls, including incidents that reviewers link to inadequate monitoring or missed precautions. Several negative reviews also mention serious outcomes such as broken hips, and one reviewer describes a wound becoming infected after a missed scheduling issue. While some reviews focus on good care, these safety-related stories are recurring among the critical feedback.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Centre Crest on seniors.fyi includes 13 photos including images showing landscaping, garden, building, architecture, outdoor, interior, nature, trees, and more.
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