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3.1 from 77 reviews
5 stars
36
4 stars
4
3 stars
2
2 stars
4
1 stars
31
Overall Review of Hearthside Rehab Center
common2 reviews mention this
Friendly, helpful staff show up
Residents and visitors mention staff being friendly and helpful during visits.
Several reviewers describe staff as friendly and helpful, including when they visited and observed daily interactions. One reviewer also notes professional, kind administrative staff when arranging a placement, reinforcing that the tone people experience can be positive. These comments stand out because theyâre tied to in-the-moment responsiveness.
caveat4 reviews mention this
Getting answers by phone is hard
Multiple reviewers say they struggled to reach the facility by phone.
Some reviewers report long waits, calls that disconnect, or no response when they try to get information. Others describe being unable to reach their loved one or missing updates, which left them feeling stuck and frustrated. Even when message-taking is mentioned, it still didnât reliably get them the answers they needed.
caveat5 reviews mention this
Staffing and call response disappoint
Reviewers frequently describe slow or missed assistance when help is requested.
A number of reviewers describe needing assistance and experiencing long delays, including waiting for help with basic needs. Some also mention understaffing, with residents left waiting in rooms or needing family members to step in. Across these accounts, the common thread is that call bells or requests didnât consistently lead to timely support.
caveat2 reviews mention this
Billing and payment handling issues
Some reviewers report problems with billing paperwork and payment follow-through.
Two reviewers specifically raise concerns about payment handling, including being billed after they say applications were promised. Others describe being overcharged or told something had been submitted to insurance when the result didnât match their expectations. Taken together, these accounts suggest families can have trouble getting clear, accurate billing updates.
caveat2 reviews mention this
Cleanliness concerns and outdated conditions
Some reviewers describe the facility as dirty and run down.
At least two reviews point to cleanliness problems and an overall appearance that feels neglected. One includes details about unpleasant bathroom conditions and other rooms, while another emphasizes dirty, run-down surroundings. While other reviews describe cleanliness positively, these complaints are concrete and repeated among the most critical ratings.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Features
Housing
157 resident community capacity
Types of Care
Skilled Nursing Facility
Amenities
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Transportation
University Park (5 miles away)
Community operated transportation
Transportation arrangement
Transportation arrangement (non-medical)
Transportation to doctors appointments
Care Services
12-16 hour nursing
24-hour call system
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Mental wellness program
Special dietary restrictions
Dining
Diabetes diet
Special dietary restrictions
Activities
Community-sponsored activities
Concierge services
Fitness programs
Planned day trips
Resident-run activities
Scheduled daily activities
Nearby Places of Interest
Pharmacies
Rite Aid (0.3 miles)
CVS Pharmacy (1.1 miles)
CVS Pharmacy (1.1 miles)
CVS Photo (1.2 miles)
Mc Lanahan Drug Store (1.2 miles)
CVS Pharmacy (1.2 miles)
Rite Aid (1.3 miles)
Restaurants
Bagel Crust (0.4 miles)
Pizza Hut (0.6 miles)
Faccia Luna Pizzeria (0.6 miles)
Plaza Mexican Bar And Grill (1 miles)
Cozy Thai Bistro (1.1 miles)
Federal Taphouse (1.1 miles)
IHOP (1.2 miles)
Parks
Orchard Park (0.5 miles)
Alumni Pond (1.3 miles)
Dalevue Park (2.1 miles)
Sunset Park (2.1 miles)
Autumnwood Park (2.2 miles)
Millbrook Marsh Nature Center (2.6 miles)
Tom Tudek Memorial Park (2.7 miles)
Physicians
Vilensky Dmitry A MD Guiding Light Health (0.6 miles)
Hearthside Rehab Center on seniors.fyi includes 9 photos including images showing interior, building, dining, office, waiting area, parking, exterior, architecture, and more.
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