Windsor Health & Rehabilitation Center

Save
Windsor Health & Rehabilitation Center Windsor Health & Rehabilitation Center Windsor Health & Rehabilitation Center

Windsor Health & Rehabilitation Center

820 Cottage Street Ne, Salem, OR 97301

For more information about senior living options: (844) 490-3973

3 from 41 reviews
5 stars
13
4 stars
8
3 stars
2
2 stars
4
1 stars
14

Skilled Nursing Facility

Overall Review of Windsor Health & Rehabilitation Center

Pros

  • pro Windsor Health and Rehabilitation Center has wonderful staff.
  • pro The staff are great and caring.
  • pro The PT and OT staff are kind, thorough, and very helpful.
  • pro The nursing staff are very knowledgeable.
  • pro The CNAs are awesome, gentle, and have big hearts.
  • pro The food often tastes like home-cooked meals and is well prepared.
  • pro All departments work together to get the job done, and residents feel welcome.
  • pro The facility is kept clean and homey, with no odors.
  • pro The staff during recovery from surgery were pleasant and knowledgeable.
  • pro The overall experience is wonderful.
  • pro The care and comfort toward residents is excellent.
  • pro People would recommend Windsor to others.
  • pro Traveling staff describe Windsor's culture as welcoming and collaborative.

Cons

  • pro They advised against sending a person with dementia there.
  • pro A reviewer described neglect: a mom wore the same clothes for five days and was found in a soaked bed with the call button on the floor.
  • pro The food was terrible and there was no quality control; it was often burnt or undercooked.
  • pro It was extremely noisy at all hours of the day and night.
  • pro The laundry reportedly loses clothing and packages go missing after delivery.
  • pro Pain medications were not given for hours when requested.
  • pro A staff member forcibly intervened between the visitor and the patient and took the visitor's wheelchair, denying access.
  • pro Residents were left unattended for hours, with little or no help; one account described a resident crying on the toilet for hours.
  • pro HIPAA violations were alleged and administration described as lying and prioritizing money.
  • pro It was called the worst place ever; some urged to close them down.
  • pro It was described as a profit-driven corporation rather than employee-owned.

Review

Windsor Health and Rehabilitation Center presents a strikingly mixed picture, with some residents and visitors praising the staff, therapy services, and overall care, while others recount deeply troubling experiences that raise serious safety and quality concerns. The most alarming comments come from families who've faced what they describe as neglect and insufficient attention to basic needs, especially for loved ones with advanced care requirements. In one account, a family found a parent in distressing conditions: wearing the same clothes for days, a bed soaked and unmade, and a call button left on the floor because no one could find a place to hook it. The reviewer attributed this to a lack of routine checks and a failure to monitor a resident's day-to-day needs, plus a sense that staff were not consistently attentive or proactive. Such reports have understandably shaken the confidence of families considering Windsor for dementia care or higher-level needs.

Other reviews provide a much more positive contrast. Several residents and families describe staff as wonderful, caring, and thorough. One account highlights staff who were especially supportive during difficult personal times, noting that the team could be patient, empathetic, and present when someone was struggling emotionally or mentally. There are mentions of pleasant interactions with therapy staff - often singled out as knowledgeable, kind, and effective - and appreciation for the consistency of care across nursing, PT, and OT teams. Activities and social engagement are praised by some, helping residents feel connected and valued, and for some, Windsor offers a level of care that goes beyond what typical assisted living facilities provide. The sentiment here is that Windsor can be a good fit for people who need more intensive rehabilitation or a higher level of supervision than standard assisted living.

The narrative about meals and daily routines is more nuanced. A number of reviews describe the food as acceptable or even good at times, with specific menu items like biscuits and gravy or meat dishes receiving positive mentions. Yet other reviewers complain about variability and quality, noting days when meals seemed unimaginative, heavy on carbs, or inconsistent with what was posted on the menu. Some residents also mention that taste and nutrition are important considerations, and that dietary staff are responsive to preferences, yet there remains a perception that the kitchen's consistency could improve. The contrast suggests a facility where food quality can fluctuate, depending perhaps on staffing, menu planning, or cycles in the culinary team.

Operating culture appears to be a major point of contention. Several accounts commend the facility for a culture of care, noting that new management or team members have shifted the environment toward resident-first approaches, making the halls feel like a family setting. Others, however, describe a cold or chaotic atmosphere, with comments about noise levels around the clock and a perception of insufficient staff presence at critical times. One review accuses the facility of HIPAA violations and a broader sense of distrust among families, accusing the office of prioritizing finances over transparent, compassionate care. There are also stories of miscommunication, difficulty obtaining information, and concerns about accountability. Taken together, these pieces paint a facility with a broad spectrum of experiences, where the environment can feel welcoming and well-managed to some and rushed or opaque to others.

Safety and responsiveness are recurring themes. Several reviews recount moments when residents or families felt neglected or left waiting for assistance - pain medication delays, lapses in personal hygiene, and slow or unresponsive.callouts. One commenter even described a scenario where a patient was left unattended for extended periods, with a sense that staff were preoccupied or distracted. Complaints about housekeeping, laundry, and lost items surface in multiple postings, contributing to a perception that some processes - like linen changes, bathing schedules, or laundry handling - are inconsistent. Conversely, other reviews describe reliable, attentive care with prompt responses and a well-coordinated team, underscoring that experiences at Windsor can vary widely depending on the shift, department, and individual staff.

The facility's aging infrastructure also features in several reviews. Some commenters acknowledge that Windsor is an older building, but they emphasize that it can still feel clean, homey, and well-maintained, without strong odors. In other posts, the age of the building is cited as a challenge, reinforcing the impression that physical surroundings may influence the overall experience - affecting accessibility, comfort, and even how easily staff can monitor residents and respond to needs. This tension between a dated facility and a capable, caring team is another layer to the overall impression Windsor leaves on families.

In summary, Windsor Health and Rehabilitation Center emerges as a place of contrasts: moments of genuine warmth, professional therapy support, and a sense of community sit alongside accounts of neglect, inconsistent food quality, safety concerns, and administrative gaps. For families seeking care for a loved one with dementia or a high level of need, the reviews suggest a careful, hands-on approach to evaluating Windsor - including direct conversations with current residents and staff, reviewing recent inspection or quality reports, and visiting at different times to observe routines and responsiveness. Some families clearly benefit from the staff's dedication and the facility's capable rehabilitation services, while others advise caution, noting serious red flags that warrant thorough checking before making a placement decision.

Features

Housing

  • 100 resident community capacity 100 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
  • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

Care Services

  • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
  • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
  • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

Windsor Health & Rehabilitation Center in Salem, OR is a vibrant and welcoming assisted living community that offers a wide range of amenities and care services to ensure the comfort, well-being, and happiness of its residents.

Our community boasts a variety of amenities designed to promote an active and fulfilling lifestyle. Residents can enjoy the convenience of having a beauty salon on-site, as well as access to cable or satellite TV for entertainment purposes. Community-operated transportation is available for those who wish to explore the surrounding area or run errands. Our computer center enables residents to stay connected with loved ones and engage in virtual activities.

The dining experience at Windsor Health & Rehabilitation Center is unmatched. Residents can savor their meals in our elegant dining room with restaurant-style service, where our talented chefs prepare delicious meals tailored to meet special dietary restrictions such as diabetes diets. For those who prefer more privacy, our fully furnished apartments come with kitchenettes for independent meal preparation.

Staying physically active is made easy with our fitness room and wellness center, catering to residents' exercise needs. Those seeking mental stimulation can take advantage of our small library or gaming room for leisure activities.

The care services offered at Windsor Health & Rehabilitation Center are comprehensive and compassionate. With 24-hour call systems and supervision, residents can feel secure knowing that assistance is always close by. Our dedicated staff provides personalized assistance with activities of daily living such as bathing, dressing, and transfers. Medication management ensures that residents receive their medications on time.

Engaging in various activities is encouraged through scheduled daily activities and resident-run programs. Fitness programs help keep residents active while concierge services cater to their individual needs. Planned day trips offer opportunities for exploration outside the community.

Located in Salem, OR, Windsor Health & Rehabilitation Center benefits from its proximity to numerous amenities in the surrounding area. With cafes, parks, pharmacies, physicians, restaurants, transportation options, places of worship nearby – residents have easy access to everything they may need.

At Windsor Health & Rehabilitation Center, we strive to create a warm and nurturing environment where residents can lead fulfilling lives with the support and care they deserve.

Nearby Places of Interest

Physicians

  • Dr Dave Laseter (0.2 miles)
  • Salem's Eye Professionals Huggett Darek OD & Associates (0.5 miles)
  • Salem Vision Clinic (0.6 miles)
  • Bishop Wellness Center (0.7 miles)
  • Willamette Valley Oral & Maxillofacial Surgery (0.7 miles)
  • Willamette Surgery Center (0.8 miles)
  • Salem Natural Medicine (0.8 miles)

Restaurants

  • McMenamins Boon's Treasury (0.2 miles)
  • Taqueria Marcos Place (0.3 miles)
  • Subway (0.3 miles)
  • Bibimbap House (0.4 miles)
  • McDonald's (0.5 miles)
  • Azuls Taco House (0.7 miles)
  • Gamberetti's (0.8 miles)

Places of Worship

  • First Christian Church (0.3 miles)

Theaters

  • Regal Cinebarre Movieland (0.3 miles)
  • Regal Willamette Town Center (2.1 miles)

Pharmacies

  • 7 Leaf Collective (0.4 miles)
  • Rite Aid (0.5 miles)
  • Quisenberry Pharmacies Center Street Store (0.7 miles)
  • Medicine Shoppe (0.7 miles)
  • Hi-School Pharmacy (0.7 miles)
  • Walgreens (0.9 miles)
  • Walgreens (1.1 miles)

Hospitals

  • DaVita Salem North Dialysis (0.4 miles)
  • Willamette Family Medical Center (1.1 miles)
  • Department of Human Service (1.4 miles)
  • Oregon State Hospital (1.4 miles)

Cafes

  • Ike Box (0.5 miles)
  • Starbucks (0.7 miles)
  • Dutch Bros Coffee (1 miles)
  • Java Crew (1.1 miles)
  • Starbucks (1.2 miles)
  • Dutch Bros Coffee (1.3 miles)
  • Dutch Bros Coffee (1.6 miles)

Parks

  • Riverfront Park (0.7 miles)
  • Englewood Park (0.9 miles)
  • Pringle City Park (1 miles)
  • Aldrich Park (1 miles)
  • Lower Bush Playground (1.3 miles)
  • Orchard Heights City Park (1.7 miles)
  • Dog Park - Minto Brown (2 miles)

Transportation

  • Amtrak (1 miles)
  • Hertz Rent A Car (2.3 miles)

Frequently Asked Questions

Where is Windsor Health & Rehabilitation Center?
What photos are available for Windsor Health & Rehabilitation Center in Salem, Oregon?

Nearby Communities

Skilled Nursing Facility in Nearby Cities

Related Resources

  • what does the sandwich generation meanUnderstanding the Sandwich Generation: Stress and Responsibilities for Multigenerational Caregivers

    The Sandwich Generation comprises adults managing the dual responsibilities of caring for aging parents and raising children, leading to significant emotional, logistical, and financial challenges. This situation is exacerbated by longer life expectancies and cultural expectations, necessitating effective coping strategies and support resources to alleviate caregiver stress and burnout.

  • assistive devices for elderly8 Essential Assistive Devices for Older Adults

    The article highlights eight essential assistive devices that improve the independence and safety of older adults, addressing issues related to mobility, balance, vision, hearing, and dexterity. It emphasizes the importance of proper selection guided by healthcare professionals to enhance seniors' quality of life while allowing them to age in place.

  • how to pay for nursing homeNavigating the Financial Road to Nursing Home Care: In-Depth Guidance and Resources

    The article offers detailed guidance on the financial complexities of nursing home care, covering costs, payment methods, and alternative funding strategies while emphasizing the importance of proactive planning and legal considerations for individuals and families making care decisions.