Hearthstone Nursing & Rehabilitation Center in Medford, OR

Pros

• The staff is super friendly and they really care about the residents.
• The staff is wonderful and the care is attentive.
• The physical therapy was great and pushed her to come home soon.
• The aids are helpful and very sweet, and the whole staff went above and beyond to make her and her family feel welcome.
• Hearthstone is a wonderful place where people truly care about the people they serve.
• The CNAs here are special; they show great respect for all the residents and are well trained.
• The staff at Hearthstone are amazing and provide smiles and support.
• The mom loved the food and gained 6 pounds during her stay.
• Best facility in the valley; they provide the best care to their patients.
• Hearthstone is a unique place with high quality care and service with heart.

Cons

• It is the worst facility in town.
• It needs to be shut down.
• The facility is completely lacking in all aspects.
• The staff are rude to visitors and patients.
• They are not qualified for so many serious patients.
• The management has no idea how to run a place.
• PT notes rarely get passed to CNAs, hindering care.
• Families are not allowed to participate in resident care and doctors’ encounters are not accessible.
• Care is slow and patients wait long for help, with frequent falls.
• The food looks unappealing and there is no fresh fruit.

Review

This community is best suited for families prioritizing intensive rehabilitation and daily hands-on therapy, with a willingness to stay closely involved in care. For residents who need structured PT/OT programs, frequent staff interaction, and a one-stop setting for skilled nursing, speech, and wound care, Hearthstone can deliver meaningful rehabilitation gains. But this suitability comes with a caveat: success hinges on reliable staffing, strong day-to-day oversight, and proactive family engagement. When those conditions hold, residents can make progress and regain independence; when they don’t, risk escalates quickly.

Those who should consider alternatives are families facing persistent concerns about daily safety and consistent care. Reviews repeatedly describe long wait times for assistance, delayed medications, and inconsistent communication across shifts or departments. For a resident who requires steady physician involvement, constant monitoring, or rigorous documentation of care, Hearthstone can fall short. Families with fragile medical conditions or high needs for immediate, predictable response may find other providers with higher staffing ratios and clearer escalation paths to be safer choices.

On the plus side, the center’s strongest asset is the rehabilitation-forward model. Several accounts praise dedicated CNAs and a therapy team that can push mobility and function, sometimes delivering multiple therapy sessions daily and helping residents regain walking ability or independence. When therapy is the focus and staff are present, residents report meaningful gains and a sense of momentum. A subset of families also values the convenience of consolidated services, nursing, therapy, social work, and administrative support all under one roof, along with moments of warmth from aides and dining staff that make daily life more bearable.

Yet the main cons repeatedly cited are hard to overlook. Understaffing emerges as a core theme, with many reviewers detailing delayed responses to call lights, missed hygiene needs, and lapses in timely medication administration. Communication gaps between nurses, therapists, and families, or even between administration and front-line staff, undermine confidence in the care plan. Several experiences describe unsanitary conditions, odor issues, or residents left in soiled conditions for extended periods. The most troubling narratives involve accusations of neglect or unsafe handling, including delayed medical attention for acute symptoms, which understandably erode trust and raise red flags for any family considering placement.

These pros and cons interact in a practical way: for residents who arrive with a clear, measurable rehab goal and a family prepared to monitor progress closely, the rehabilitative strengths can offset many daily care risks. The opposite is true for seniors who require reliable, consistent daily care, predictable medication schedules, and vigilant supervision. In that scenario, the risk of falls, dehydration, or untreated symptoms grows when staffing is thin or communication falters. The balance hinges on real-time staffing realities and the family’s capacity to advocate, document, and intervene when needed.

For families evaluating Hearthstone, a purposeful approach is essential. Plan to observe at least two shifts, speak directly with the director of nursing, the case manager, and a physical therapist, and request specific metrics: typical response time to call lights, average time for medication administration, and a clear daily care plan for each resident. Ask about staffing ratios during peak hours, documentation flow between CNAs and nurses, and how social work coordinates discharge planning or transitions back home. Review inspection records and patient safety incidents, but weigh them against stable, positive reports from families who saw tangible rehab gains. Ultimately, Hearthstone is not a universal solution; it suits a particular pattern of need, one where robust rehabilitation is paired with vigilant family oversight and the expectation of variable day-to-day care. For many, stronger alternatives with proven consistency and proactive care protocols will be the wiser path.

Hospitals

• Hearthstone Nursing & Rehabilitation Center (0 miles)
• Asante Health System (0.2 miles)

Physicians

• Alan A Binette (0 miles)
• Medical Arts Building (0 miles)
• Asante Physicician Partners-Asante Physician Partners Medford (0 miles)
• Women's Specialty Group (0 miles)
• Southern Oregon Internal Medicine (0.1 miles)
• Advanced Joint Replacement Center of Southern Oregon (0.1 miles)
• Hematology Oncology Associates PC (0.1 miles)

Pharmacies

• Asante Medford Pharmacy (0.1 miles)
• Black Oak Pharmacy (0.4 miles)
• Fred Meyer Pharmacy (1.4 miles)
• Walgreens (1.7 miles)
• Good Neighbor Pharmacy (1.9 miles)
• Rite Aid (2.2 miles)
• Mother Earth Medicines (2.3 miles)

Parks

• Holmes Park (0.8 miles)
• Donahue Frohnmeyer Park (1.8 miles)
• Hawthorne Park (2.2 miles)

Cafes

• The Human Bean Medford, E. Barnett Rd (0.9 miles)
• The Good Bean Cafe (1 miles)
• Starbucks (1.5 miles)
• The Human Bean Medford, S. Pacific Hwy (1.5 miles)
• Dutch Bros Coffee (1.9 miles)
• Forage Coffee (2.2 miles)
• Noonie's Boba Tea (2.3 miles)

Restaurants

• Bonsai Teriyaki & Sushi (0.9 miles)
• Black Bear Diner Medford (1.2 miles)
• Cracker Barrel (1.3 miles)
• The Point Pub and Grill (1.4 miles)
• Taco Bell (1.5 miles)
• Shari's Cafe and Pies (1.6 miles)
• 2Hawk Winery (1.6 miles)

Places of Worship

• Westminster Presbyterian Church (1.1 miles)

Theaters

• Cinemark Tinseltown USA (2.3 miles)