Hearthstone Nursing & Rehabilitation Center

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  • Interior

    A clean and well-lit hospital room with a patient bed near the window.

  • Outdoors

    A beautiful garden with blooming flowers near a patio area.

  • Decor

    A spacious dining area with round tables and chairs, featuring a wooden floor and soft lighting.

  • Building

    A one-story commercial building with large windows and a parking lot under a clear blue sky.

  • Bedroom

    A clean and well-lit hospital room with a bed and window view.

  • Trees

    A sunny outdoor walkway lined with trees and neatly trimmed grass.

  • Windows

    A well-lit hospital room with two beds, a large window, and modern furnishings.

  • Landscaping

    A sunny backyard featuring a patio with seating and lush greenery.

  • Garden

    A shaded outdoor patio with metal tables and chairs, surrounded by a lush garden.

  • Outdoor

    A neatly maintained lawn with a pathway and trees lining the side.

  • Patio

    A sunny backyard garden with a patio area and lush greenery.

  • Television

    A cozy conference room equipped with a long table, chairs, television, and bookshelf.

  • Lobby

    A spacious waiting room with comfortable seating and ceiling fans.

  • Pathway

    A well-manicured lawn with a pathway leading to a modern house, surrounded by lush greenery.

Hearthstone Nursing & Rehabilitation Center

2901 East Barnett Road, Medford, OR 97504

For more information about senior living options: (844) 490-3973

2.6 from 61 reviews
5 stars
23
4 stars
0
3 stars
0
2 stars
3
1 stars
35

Skilled Nursing Facility

Overall Review of Hearthstone Nursing & Rehabilitation Center

Cons

  • pro The facility is described as the worst in town and negligent.
  • pro Staff are described as unqualified and overwhelmed, unable to handle serious medical needs.
  • pro There is a severe breakdown in communication among nurses, CNAs, therapists, and doctors.
  • pro Short-staffing leads to delayed responses and residents waiting for help.
  • pro Residents are often left in urine or feces for long periods.
  • pro A demented patient was allegedly left unattended on the facility's doorstep, indicating unsafe discharge practices.
  • pro Only one doctor serves all residents, with heavy reliance on telehealth and little family involvement.
  • pro There are allegations of dehydration and sepsis due to neglect.
  • pro Belongings are mishandled or mixed up during discharge.
  • pro Meals are unappealing and lack fresh fruit; nutrition is poor.
  • pro Some reviews claim positive feedback comes from traveling staff, casting doubt on credibility.

Review

A jagged mosaic of experiences emerges from a long string of complaints and anecdotes about a local care facility. On one hand, a handful of reviewers praise the staff as genuinely caring and friendly. On the other hand, a chorus of accounts describes frightening medical emergencies, alarming safety lapses, chronic understaffing, poor communication, and a troubling pattern of neglect. Taken together, the reviews sketch a facility that feels at times overwhelmed, disorganized, and difficult for families to trust with their loved ones' care.

Several witnesses recount acute medical crises that underscore what they see as a dangerous gap between crisis management and everyday care. One observer described a roommate who suffered a severe glycemic crisis - sugar levels reportedly as low as 38 - while the patient slept, leading to a harrowing sequence: the witness yelled for help, tried to stabilize the person, and watched as staff instructed to maintain distance and not approach. The patient ultimately had to be taken to the hospital in a coma; the witness remains traumatized and unsettled by the sense that responders were overwhelmed or misdirected. The impression left is that slipping into emergencies is both frightening and inadequately contained, with calls for more education and preparation for staff at all levels.

Beyond individual crises, the reviews converge on a broader critique of staffing and operations. Commenters argue that the facility relies too heavily on certified nursing assistants and other aides who are not equipped to handle complex medical needs, while physicians are scarce or largely absent. One reviewer notes "only one doctor for all the residents," with telehealth as the default mode and a lack of robust channels for family involvement in care decisions. The complaint extends to administrative bottlenecks: no clear voicemail for the charge nurse, only one caseworker, and a workflow where nurses "place orders" while families feel kept at a distance. The result, according to several accounts, is a disconnect between PT, therapy notes, and the actual daily care residents receive, leaving families feeling that residents are left in their rooms with minimal engagement and too little accountability when problems arise.

Safety and daily living conditions are another major thread. Several reviewers describe frequent falls, residents left waiting for assistance, and a routine where attendants may be stretched too thin to respond promptly. Foul odors, episodes of incontinence, and a perception that residents who cannot toilet themselves are left for extended periods have been cited as everyday realities. The sense across these narratives is that critical routines - hydration, nutrition, toileting, and timely transfers to therapy or medical care - are inconsistently managed, with families worrying about dignity and safety on a daily basis. The negative impressions are reinforced by specific anecdotes about unannounced admissions and a perceived lack of accountability when things go wrong, including a demented patient left on a doorstep and a pattern of poor communication across departments.

There are stark, heartbreaking accounts of individual family experiences that frame the facility as a place where preventable suffering can occur. One father's ordeal - dehydration leading to sepsis after a fall and a knee injury - culminated in a rapid health decline and death after a lengthy hospitalization. Family members describe confusion over medical decisions, routine care lapses, and the unsettling aftermath of exchanging belongings and materials that did not feel properly managed. In another deeply troubling tale, a resident's mislaid treatment and delayed intervention culminated in the patient's deterioration and death. Taken together, these stories fuel a cautionary tone about whether the facility has the structure, oversight, and staffing to protect residents in vulnerable moments.

Not all feedback is negative. A contrasting post highlights a different building, Hearthstone, where a 91-year-old mother found PT sessions multiple times daily and even gained weight from well-liked meals, suggesting that high-quality, attentive rehab can exist within the broader ecosystem of elder care. This positive note serves as a counterpoint to the more alarming narratives, illustrating that experiences can vary substantially between facilities or even between units within the same organization. Nevertheless, the harsher assessments emphasize systemic concerns - short-staffing, communication gaps, and inconsistent care - that many reviewers fear are endemic to the care environment they describe.

A recurring implication across the collection is a call for structural reform rather than blame on individual workers. Several reviewers acknowledge that CNAs and nursing staff are often doing their best under heavy strain, yet they insist that the underlying problems - insufficient qualified physicians, limited family involvement, opaque or fragmented communication, and inadequate safety protocols - need comprehensive attention. There is a consistent plea for better education, clearer lines of accountability, stronger adherence to safety standards, and more robust oversight to prevent the kinds of crises and indignities that repeat across stories. Several reviewers urge potential families to proceed with caution, to demand transparency, and to seek facilities with demonstrable commitments to safety, patient dignity, and active family engagement.

Taken as a whole, the collection presents a complex portrait: moments of compassion and effective care exist, but they are often overshadowed by episodes that feel unsafe, poorly coordinated, and inadequately supervised. The strongest throughline is a concern for patient safety and the need for systemic improvement - more qualified staff, better communication among clinicians and families, consistent therapy and daily care routines, and transparent accountability for mistakes or lapses. For anyone evaluating care options, these narratives underscore the importance of asking pointed questions about staffing levels, doctor access, care coordination, infection control, and the facility's processes for reporting and addressing safety concerns.

Features

Housing

  • 96 resident community capacity 96 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Rogue Valley International (5 miles away) Rogue Valley International (5 miles away)
  • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
  • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

Care Services

  • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
  • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
  • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

Hearthstone Nursing & Rehabilitation Center is a premier assisted living community located in Medford, OR. Our facility offers a wide range of amenities to enhance the overall quality of life for our residents.

For convenience and relaxation, we provide a beauty salon, cable or satellite TV, a fully furnished gaming room, and a small library. Our dining room offers restaurant-style dining with special dietary restrictions considered. Residents can also enjoy the outdoor space in our garden and take advantage of the Wi-Fi/high-speed internet available throughout the community.

At Hearthstone Nursing & Rehabilitation Center, we prioritize the well-being of our residents by offering various care services. These include 24-hour call system and supervision, assistance with daily activities such as bathing, dressing, and transfers, medication management, and diabetes diet support. We also have mental wellness programs in place to promote emotional well-being.

Additionally, we ensure that our residents have easy access to transportation arrangements for non-medical purposes as well as transportation to doctors' appointments. Move-in coordination is provided to make the transition into our community seamless.

To keep our residents engaged and socially active, we offer concierge services to assist with planning day trips and resident-run activities. Fitness programs are available to promote physical health. Scheduled daily activities are organized for everyone's enjoyment.

Furthermore, Hearthstone Nursing & Rehabilitation Center benefits from its convenient location surrounded by numerous cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, theaters, and hospitals.

Choose Hearthstone Nursing & Rehabilitation Center in Medford for exceptional assisted living services combined with an array of amenities that cater to every aspect of your loved ones' needs and desires.

Nearby Places of Interest

Hospitals

  • Hearthstone Nursing & Rehabilitation Center (0 miles)
  • Asante Health System (0.2 miles)

Physicians

  • Alan A Binette (0 miles)
  • Medical Arts Building (0 miles)
  • Asante Physicician Partners-Asante Physician Partners Medford (0 miles)
  • Women's Specialty Group (0 miles)
  • Southern Oregon Internal Medicine (0.1 miles)
  • Advanced Joint Replacement Center of Southern Oregon (0.1 miles)
  • Hematology Oncology Associates PC (0.1 miles)

Pharmacies

  • Asante Medford Pharmacy (0.1 miles)
  • Black Oak Pharmacy (0.4 miles)
  • Fred Meyer Pharmacy (1.4 miles)
  • Walgreens (1.7 miles)
  • Good Neighbor Pharmacy (1.9 miles)
  • Rite Aid (2.2 miles)
  • Mother Earth Medicines (2.3 miles)

Parks

  • Holmes Park (0.8 miles)
  • Donahue Frohnmeyer Park (1.8 miles)
  • Hawthorne Park (2.2 miles)

Cafes

  • The Human Bean Medford, E. Barnett Rd (0.9 miles)
  • The Good Bean Cafe (1 miles)
  • Starbucks (1.5 miles)
  • The Human Bean Medford, S. Pacific Hwy (1.5 miles)
  • Dutch Bros Coffee (1.9 miles)
  • Forage Coffee (2.2 miles)
  • Noonie's Boba Tea (2.3 miles)

Restaurants

  • Bonsai Teriyaki & Sushi (0.9 miles)
  • Black Bear Diner Medford (1.2 miles)
  • Cracker Barrel (1.3 miles)
  • The Point Pub and Grill (1.4 miles)
  • Taco Bell (1.5 miles)
  • Shari's Cafe and Pies (1.6 miles)
  • 2Hawk Winery (1.6 miles)

Places of Worship

  • Westminster Presbyterian Church (1.1 miles)

Theaters

  • Cinemark Tinseltown USA (2.3 miles)

Frequently Asked Questions

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