Regency Gresham Nursing & Rehab Center

Pros

• The admissions person at Regency Gresham was very helpful and genuinely cared about the patient's needs.
• After six months of excellent nursing care and rehabilitative therapy at Regency, the patient was able to walk with a cane and feed himself again.
• The reviewer expresses gratitude for the hope and progress their family member experienced at Regency Gresham.
• Regency Gresham is recommended as a great place for care, despite initial concerns about its location.
• The staff at Regency were described as good people who truly care about their patients.

Cons

• The facility has horrendous communication with families, making it a daily nightmare for loved ones trying to get updates.
• Patients experience neglect, with staff not responding timely to cries for help and inadequate assistance during critical moments.
• The living conditions are subpar, including broken amenities and uncomfortable room temperatures.
• Food quality is consistently poor, often served cold and unappetizing.
• Staff frequently fail to provide necessary support and care, leading to frustration and distress for residents.
• There is a lack of attention from caregivers, with infrequent check-ins on patients throughout the day.
• High monthly fees do not correlate with the quality of care provided, resulting in feelings of betrayal among families paying for services.
• Families feel that financial considerations take precedence over patient progress and well-being within the facility.

Review

The experience of placing loved ones in skilled nursing facilities can be a daunting and emotionally charged decision, as evidenced by the varied reviews shared by families who have navigated this challenging terrain. One particular facility has come under fire from multiple reviewers for its lack of communication, subpar care, and unsatisfactory living conditions. The complaints range from inadequate staffing to unresponsive management, leading families to question whether the well-being of their loved ones is truly prioritized.

Several reviewers lamented the breakdown in communication during crucial recovery periods. In an era where families cannot physically visit their loved ones due to COVID-19 protocols, one family found themselves relying solely on phone calls for updates. Unfortunately, these calls often went unanswered or were disconnected. Even when they managed to reach someone, staff members frequently struggled to connect them with their family member or provide meaningful progress updates. This highlights a pervasive issue at the facility: prioritizing insurance coverage over actual patient progress. Instances where caregivers mentioned that a patient's stay would last "at least 20 days" purely based on insurance coverage raised serious concerns about the ethical practices within this institution.

The frustrations didn’t stop at communication; many reviews detailed alarming accounts of neglect and poor living conditions. One reviewer recounted witnessing another patient left unattended for hours in distressing situations—an unsettling acknowledgment that other residents could also be suffering without adequate attention from staff members. Such occurrences raise critical questions about the integrity of care provided and whether employees are sufficiently trained or dedicated to meet the needs of vulnerable individuals.

When it came to living conditions and amenities provided by the facility, reviewers painted a grim picture. Exorbitant fees—upwards of $9,000 per month—were not reflected in acceptable standards of quality or service offered. Broken televisions remained unfixed for long periods, food was consistently reported as cold and unappetizing, and calls for assistance often went unheard for extended durations. One review described an incident where a grandmother cried out for help while waiting nearly 45 minutes before receiving assistance—a stark reminder of how quickly basic human needs can be overlooked in an institutional setting.

Despite these overwhelmingly negative experiences shared by many families at different facilities, there was a contrasting narrative from a family member whose father had been successfully rehabilitated at Regency Gresham—a skilled nursing facility far removed from Portland but praised by them for its exceptional care efforts. The family initially faced skepticism about their father’s potential recovery based on medical assessments suggesting he would never walk again or feed himself independently. However, after moving him to Regency Gresham based on positive referrals during their search process, they experienced remarkable transformation over six months.

This family's praise focused on the staff's commitment and genuine concern for patients' well-being at Regency Gresham—highlighting quality rehabilitation services that ultimately restored mobility and independence to their loved one who once faced dire prognoses. The admissions team’s supportive attitude differentiated Regency from other locations they had considered earlier in their search process; it underscored that positivity exists within skilled nursing facilities despite common pitfalls noted elsewhere.

In conclusion, these reviews encapsulate both harrowing accounts of deeply-frustrating experiences within certain skilled nursing homes and shining examples where compassionate care led to incredible patient recoveries. Families must remain diligent when choosing appropriate facilities for their loved ones; seeking transparency regarding standards of care is imperative while emphasizing better communication practices between management and family members regarding patient progress and health updates throughout each resident's journey toward recovery.

This section of Gresham, Oregon offers a variety of amenities and services that cater to the needs of seniors. With several restaurants nearby, including Five Guys Burgers & Fries and Olive Garden, residents have plenty of dining options to choose from. Additionally, there are multiple pharmacies in close proximity for convenient access to medications. For medical care, there are several physician offices within a short distance, such as Rose City Urgent Care & Family Practice and Legacy Medical Group-Gastroenterology. The area also boasts a number of parks for outdoor recreation and relaxation, including Dabney State Park and Gresham Main City Park. In terms of healthcare facilities, Legacy Mount Hood Medical Center is conveniently located nearby for any medical emergencies or routine care. Overall, this neighborhood provides a well-rounded community with easy access to essential services for seniors looking to settle in the Gresham area.

Restaurants

• Five Guys Burgers & Fries (1.6 miles)
• Burger King (1.8 miles)
• Olive Garden (1.8 miles)
• Del Taco (1.9 miles)
• Skyland Pub (2.2 miles)
• Subway (2.2 miles)
• Heidi's Restaurant And Bakery (2.5 miles)

Pharmacies

• Walgreens (2.1 miles)
• Walgreens (2.4 miles)
• Walgreens (3.9 miles)
• Walgreens (4.9 miles)
• Rite Aid (5.6 miles)
• Rite Aid (6 miles)
• Rite Aid (6.5 miles)

Physicians

• Rose City Urgent Care & Family Practice (2.1 miles)
• Columbia View Family Health Center (2.5 miles)
• Legacy Medical Group-Gastroenterology (2.6 miles)
• Gresham Internal Medicine Clinic (2.6 miles)
• Cascade Physicians (2.6 miles)
• Legacy Medical Group-Neurosurgery (2.6 miles)
• Metropolitan Pediatrics (2.6 miles)

Parks

• Dabney State Park (2.2 miles)
• Tsuru Island (2.8 miles)
• Gresham Main City Park (2.9 miles)
• Imagination Station (3.1 miles)
• Dodge Park (6.6 miles)
• Crown Park (7.2 miles)
• Happy Valley Park (7.6 miles)

Hospitals

• Legacy Mount Hood Medical Center (2.5 miles)
• Adventist Medical Center (9.1 miles)
• Kaiser Sunnyside Medical Center (9.9 miles)

Cafes

• Black Rock Coffee Bar (2.7 miles)
• Dutch Bros Coffee (3.2 miles)
• Dutch Bros Coffee (8.5 miles)
• Starbucks (8.9 miles)
• Starbucks (9.2 miles)
• Panera Bread (10.1 miles)

Places of Worship

• East Hill Kid City (3 miles)
• St Henry Catholic Church (3.1 miles)
• Living Way Fellowship (8.9 miles)

Theaters

• Century 16 Eastport Plaza (9.7 miles)