Mountain View RCF and Homes

Pros

• The facility has made efforts to implement improvements based on feedback from residents and their families.
• Mt. View is actively seeking information to better understand the needs of their residents.
• Communication with the facility includes frequent updates through various channels, which shows an attempt to keep families informed.
• The team at Mt. View is dedicated to addressing concerns raised by residents and their families, as evidenced by changes like issuing monthly invoices.
• The facility's acknowledgment of past challenges indicates a willingness to adapt and improve services over time.

Cons

• The staff at Mt. View demonstrates a lack of initiative in providing basic services to residents and their families.
• The team is described as incompetent and unprofessional in their interactions with families.
• Families receive overwhelming and repetitive communication, including calls, texts, and emails about information already provided.
• Residents' dignity is compromised through unsolicited text messages featuring images of bed accidents.
• Mt. View has shown signs of disorganization and dysfunction prior to the arrival of new families, indicated by the need for basic improvements such as issuing monthly invoices.

Review

Experience at Mt. View: A Cautionary Tale

In the realm of healthcare facilities, particularly those in the domain of residential care, the quality of service can significantly impact both residents and their families. Unfortunately, the experience shared by several individuals regarding Mt. View Healthcare raises serious concerns about the level of care and professionalism provided at this facility. For families considering Mt. View for their loved ones, it is essential to delve into these reviews to understand what may lie ahead.

The first major issue highlighted by reviewers pertains to insurance coverage and its management. Families found themselves grappling with a stark reality: if they or their family members lacked coverage under the Providence Health Care plan, they were often left navigating an unwelcoming environment. The complaints pointed towards a lack of initiative from Mt. View’s team to accommodate residents who chose to retain their previous insurance plans upon arrival at the facility. This inflexibility has left many feeling neglected and frustrated as they struggle with bureaucratic obstacles that should ideally be managed with ease in a proficient healthcare setting.

Moreover, there are significant concerns surrounding communication practices employed by Mt. View staff. Reviewers expressed discontent over persistent outreach via calls, texts, and emails that often felt overwhelming rather than helpful. It became evident that despite having provided essential information on multiple occasions prior, families were inundated with requests for data they'd already supplied weeks earlier. This chaotic communication pattern not only undermines trust but also adds an unnecessary layer of stress to an already challenging situation for families trying to ensure proper care for their loved ones.

Adding to these distressing observations was the unsettling practice of sending text messages containing images related to residents' bed accidents directly to family members. Such actions raise ethical questions about privacy and dignity in caregiving settings; it becomes difficult not only to process such alarming content but also to comprehend the rationale behind sharing it without prior consent or discussion with family members. This practice contributes further to a sense of negligence regarding emotional well-being alongside physical health.

The overarching theme from various reviews paints a picture of organizational dysfunction within Mt. View Healthcare Facility itself. Many noted that improvements made—such as issuing monthly invoices following general complaints—serve as evidence of long-standing issues rather than recent developments indicative of progress or growth within the institution's operational framework. The presence of such fundamental problems suggests a deeper malaise affecting both staff morale and resident satisfaction, which could have been addressed far earlier if appropriate measures had been taken.

In conclusion, while selecting a residential care facility involves numerous factors including location, services offered, and cost considerations, potential residents and their families would benefit immensely from considering firsthand accounts like those shared about Mt. View Healthcare Facility. The experiences detailed reveal troubling patterns around insurance management, communication breakdowns, privacy violations, and organizational incompetence that ultimately tarnish what should be a supportive atmosphere aimed at enhancing quality of life for residents.

Therefore, before making any decisions regarding care placement at Mt. View—or similar establishments—it is crucial for prospective clients to thoroughly research experiences from existing or past patrons in order to gauge whether they align with personal expectations for care quality and peace of mind during what can be one of life’s most challenging phases.

This part of Gresham, Oregon is a vibrant and convenient area with a variety of amenities nearby. There are several well-known restaurants such as Five Guys Burgers & Fries, Olive Garden, and Subway within a short distance. Additionally, there are multiple pharmacies including Walgreens and Rite Aid for easy access to medication. For healthcare needs, there are reputable physician offices like Rose City Urgent Care & Family Practice and Legacy Medical Group-Gastroenterology close by. The area also offers opportunities for recreation with parks like Dabney State Park and Gresham Main City Park within a few miles. In terms of hospitals, Legacy Mount Hood Medical Center is situated nearby for any medical emergencies. Furthermore, there are cafes such as Black Rock Coffee Bar and Dutch Bros Coffee for socializing with friends. Places of worship like East Hill Kid City and St Henry Catholic Church provide spiritual fulfillment for those seeking it. Overall, this part of Gresham offers a blend of convenience, healthcare facilities, dining options, and recreational activities making it an appealing choice for senior living.

Restaurants

• Five Guys Burgers & Fries (1.7 miles)
• Burger King (1.9 miles)
• Olive Garden (1.9 miles)
• Del Taco (2 miles)
• Skyland Pub (2.3 miles)
• Subway (2.3 miles)
• Heidi's Restaurant And Bakery (2.6 miles)

Pharmacies

• Walgreens (2.2 miles)
• Walgreens (2.5 miles)
• Walgreens (4.1 miles)
• Walgreens (5 miles)
• Rite Aid (5.7 miles)
• Rite Aid (6 miles)
• Rite Aid (6.6 miles)

Physicians

• Rose City Urgent Care & Family Practice (2.3 miles)
• Columbia View Family Health Center (2.6 miles)
• Legacy Medical Group-Gastroenterology (2.7 miles)
• Gresham Internal Medicine Clinic (2.7 miles)
• Cascade Physicians (2.7 miles)
• Legacy Medical Group-Neurosurgery (2.7 miles)
• Metropolitan Pediatrics (2.7 miles)

Parks

• Dabney State Park (2.3 miles)
• Tsuru Island (2.9 miles)
• Gresham Main City Park (3 miles)
• Imagination Station (3.2 miles)
• Dodge Park (6.5 miles)
• Crown Park (7.3 miles)
• Barton Park (7.6 miles)

Hospitals

• Legacy Mount Hood Medical Center (2.6 miles)
• Adventist Medical Center (9.2 miles)
• Kaiser Sunnyside Medical Center (9.9 miles)

Cafes

• Black Rock Coffee Bar (2.8 miles)
• Dutch Bros Coffee (3.4 miles)
• Dutch Bros Coffee (8.4 miles)
• Starbucks (9 miles)
• Starbucks (9.3 miles)
• Panera Bread (10.2 miles)

Places of Worship

• East Hill Kid City (3.1 miles)
• St Henry Catholic Church (3.1 miles)
• Living Way Fellowship (8.8 miles)

Theaters

• Century 16 Eastport Plaza (9.8 miles)