Regency Albany

Pros

• Two friends in Regency Albany received excellent care, and everyone was described as wonderful.
• Regency Albany's Skilled Nursing Facility unit provides PT, OT, and Speech Therapy, helping residents regain mobility and return home, with staff described as incredibly caring, sweet, and dedicated.
• A family reported amazing care for their mom, noting a special team of caregivers, a clean building, good food, and needs met quickly with kindness.
• The overall experience at Regency Albany is described as wonderful, with staff who are caring and loving.
• The staff are described as great and genuinely caring about residents, and the building is clean and festive, contributing to a friendly atmosphere.

Cons

• The facility is unskilled, understaffed, and unfriendly.
• Agency workers are treated poorly by the staff, outsiders are made to feel unwelcome.
• The supervision is poor and the standards are below acceptable.
• Residents are left in their own filth overnight and their call buttons go unanswered.
• A resident developed a major rash, nearly an infection, due to lack of timely care.

Review

Regency Albany appears to be a facility that elicits very different experiences from different people. On one hand, there are numerous accounts praising the care, warmth, and sense of community found there. On the other, there are sharp criticisms about staffing, supervision, and responsiveness. Together, the reviews paint a picture of a place where excellent care is possible, but where problems can also surface in ways that leave residents and families frustrated or concerned.

Several reviewers recount positive, almost uniformly favorable experiences. They describe friends who received "excellent care" and note that "everyone is wonderful," with staff described as caring, sweet, and dedicated. The impressions are strong enough that these reviewers would "recommend to anyone." In particular, a family member who used the Skilled Nursing Facility unit after a hospital stay highlights therapy services - physical therapy, occupational therapy, and speech therapy - as pivotal in getting him back on his feet and ready for home life. The staff are depicted as a cohesive, team-oriented group, and the recommendation emphasizes taking a tour to learn more about the facility's capabilities for rehab and long-term care.

More stories focus on the mom who needed care and healing. The writer expresses deep appreciation for the care she received, calling the team special and highlighting the range of staff - from nurses to cooks, housekeepers, and activities directors - as contributors to a remarkable healing experience. Cleanliness, good meals, prompt attention to needs, and a sense of community are repeatedly cited. The reviewer notes that even when they had to travel away from town, they could leave with confidence that their loved one was in capable hands. The overall tone is one of gratitude, with strong language about how the care made the mom feel connected and cared for.

In addition to these very positive testimonials, another reviewer describes the experience as "the most wonderful," praising the entire staff for being caring and loving. The sentiment is echoed by another account that emphasizes a clean, festive building and a friendly atmosphere, with staff who are attentive and genuinely care about residents. Taken together, these reviews suggest that when things go well, Regency Albany can deliver warmth, attentiveness, and a supportive environment that families notice and remember.

There is also feedback highlighting the facility as a positive workplace and environment, which some readers interpret as a reflection of staff morale and dedication. Statements that the staff are great, the building is clean, and the environment feels welcoming reinforce the idea that Regency Albany can function as a well-run skilled nursing or long-term care setting when operations are smooth. For many families, these aspects matter deeply, contributing to trust and a sense of security during a difficult time.

However, not all feedback is favorable. A portion of the comments raise serious concerns about how agency staff are treated and how outsiders are perceived within the facility. One reviewer notes that agency workers feel like outsiders and that the treatment they receive from some staff is problematic, suggesting interpersonal tensions and a more challenging work atmosphere in certain contexts. This perspective highlights potential friction in staffing dynamics and the impact it can have on the overall experience of care.

The most troubling accounts describe a lack of skilled supervision and care. A reviewer characterizes the facility as "unskilled" and "unsupervised," alleging that staff do not truly attend to patients' needs. Specific accusations include a patient left in his own filth overnight after repeatedly pressing a call button, leading to a significant rash and potential infection. The account mentions suspension of a staff member and attributes the problems to poor supervision and subpar standards. While these statements are severe, they contribute to a broader picture of inconsistent quality and the potential for dangerous lapses in care.

Taken together, the reviews tell a nuanced story: Regency Albany can provide exceptional, compassionate, and effective care that leaves families deeply grateful, especially in rehab and post-hospital recovery scenarios. At the same time, the facility is reported by others to struggle with staffing levels, supervision, and interpersonal dynamics that negatively affect some residents and their families. This variability suggests that prospective residents and their families should approach a tour or admission with a careful, observant mindset - meet the care team, assess the therapy and nursing services, ask about staffing levels and supervision, and seek firsthand impressions of resident interactions. In environments where care is clearly strong, Regency Albany shines; in areas where challenges arise, it may require close monitoring and proactive advocacy to ensure safety and quality.

This part of Albany, Oregon offers a variety of amenities and services that would be beneficial for seniors looking to live in the area. With multiple physicians, pharmacies, and hospitals in close proximity, residents have easy access to medical care. Additionally, there are several restaurants, cafes, and parks nearby for recreational activities and social gatherings. The presence of places of worship also provides opportunities for spiritual fulfillment. Overall, this neighborhood boasts a convenient and supportive environment for senior living.

Physicians

• Moen Eric PA-C Geary Street Family Practice (0.4 miles)
• Urgentcare Walk-In Medical Clinic (0.4 miles)
• Samaritan Family Medicine (0.4 miles)
• Mid Valley Hearing Center (0.8 miles)
• Pinnacle Dental Associates (0.8 miles)
• Albany Eyecare (0.8 miles)
• Silver Falls Dermatology (1 miles)

Restaurants

• Spirit Espresso (0.4 miles)
• Simply Ramen (0.4 miles)
• Applebee's (0.5 miles)
• Del Taco (0.6 miles)
• ABChinese (0.7 miles)
• Arby's (0.8 miles)
• McDonald's (0.9 miles)

Pharmacies

• Geary Street Pharmacy (0.4 miles)
• Safeway Food & Drug (0.7 miles)
• Walgreens (0.8 miles)
• CVS Pharmacy (0.8 miles)
• Medicap Pharmacy (0.9 miles)
• Bi-Mart Corporation (0.9 miles)
• Rite Aid (1.1 miles)

Cafes

• Starbucks (0.6 miles)
• Dutch Bros Coffee (0.7 miles)
• Starbucks (0.7 miles)
• Dutch Brothers (0.9 miles)
• Dutch Bros Coffee (0.9 miles)
• Margin Coffee (1.1 miles)
• Dutch Bros Coffee (1.2 miles)

Theaters

• Regal Albany Cinemas (1 miles)
• Amc (8.1 miles)

Transportation

• Allegiant Airlines (1 miles)
• U-Haul Neighborhood Dealer (2.6 miles)
• Avis Rent A Car (7.9 miles)

Places of Worship

• Grace Brethren Church (1.2 miles)
• Plainview Mennonite Church (1.2 miles)
• Church of Jesus Christ of Latter Day Saints (1.2 miles)
• The Shift Church (2.3 miles)
• Valley Christian Center (3.7 miles)

Parks

• Monteith Riverpark (1.3 miles)
• Waverly Park (1.8 miles)
• Timber Linn Park (2 miles)
• Teloh Calapooia Park (2.6 miles)
• Gibson Hill Park (3.1 miles)
• Benton Woods Community playground (3.6 miles)

Hospitals

• Samaritan Cancer Resource Center (1.6 miles)
• Good Samaritan Hospital (8 miles)
• Good Samaritan Regional Medical Center (8 miles)