Overall Review of Mayfair Nursing Ctr
differentiator
3 reviews mention this
Rehab and therapy get praise
Residents describe skilled therapy that helped them regain strength and mobility.
Several reviews talk about the skilled nursing and rehab experience, including physical therapy and therapy teams working to rebuild function. One resident described helpful physical therapy during post-surgery rehab. Another review highlighted PT/OT/Speech and progress back home, while a third mentioned physical therapy support during a stay to build strength.
common
16 reviews mention this
Staff compassion is a common theme
Across reviews, families and residents most often mention staff who are caring and responsive.
A large share of reviews emphasize staff who are helpful, caring, and attentive to residents’ needs. Positive mentions include caregivers being professional and compassionate, checking in with families, and responding in timely ways. A few reviewers also say staff were accommodating during COVID-related restrictions and helped families stay informed during difficult periods.
caveat
6 reviews mention this
Cleanliness concerns show up often
Some reviews raise concerns about dirt, odors, and pest issues.
Alongside the positive cleanliness mentions, multiple reviews describe the facility as dirty or unclean and report unpleasant odors. Several residents or families also mention pests such as rodents, cockroaches, and roaches. Other complaints point to maintenance or housekeeping problems like water leaks and a general feeling that the building was not well kept.
caveat
4 reviews mention this
Communication gaps frustrate families
Multiple reviews describe difficulty getting in touch and delays sharing updates.
Some families report that calls were not answered or that they struggled to reach staff. Others describe limited communication around care decisions, including discharge planning and after-discharge support. A longer review also describes delays coordinating between departments, with families needing to push repeatedly for issues like diet changes and showers.
caveat
3 reviews mention this
Bills and charges are a sore spot
A few reviews criticize costs, billing disputes, and unexpected charges.
Some reviewers mention specific monthly costs and describe negative experiences related to payment. Others describe billing problems after discharge, including claims being handled in ways families questioned. There are also complaints about additional out-of-pocket costs tied to extensions or coverage timing.
caveat
10 reviews mention this
Daily care and safety complaints
A recurring concern is inconsistent attention to hygiene, food, and safety needs.
Some reviews describe residents left in soiled conditions, delayed assistance, or issues like inadequate bathroom support. There are also complaints about meals, including a resident not being fed as expected and concerns about the quality of food. Several reviewers mention safety problems such as falls, missed care tasks, and medication-related failures, including alleged issues with insulin or other medications.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Skilled Nursing Facility
Tulsa International (10 miles away)
Competitive pricing with extensive amenities and 24/7 care.
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