Mayfair Nursing Ctr

Pros

• Jamie was very responsive and helped families in a great time of need.
• Every team member and the Physical Therapy staff were extremely helpful and did their jobs to the best of their abilities.
• The staff are caring and competent, and there is a great deal of confidence in them.
• Everyone at The Cottages is working hard to take care of loved ones.
• The Cottage is described as having caring and attentive staff and as a perfect place for loved ones.
• The administrator is great, listens, and fixes issues in a timely manner.
• The staff are professional, caring and attentive.
• The staff are personable, caring and patient, and they keep families updated on status.
• The Cottage staff were amazing, sweet to residents, and the PT/OT/Speech teams were fantastic, helping her get back on her feet and home quickly.
• The Cottage team is described as angels and deserving of 5 stars.

Cons

• They described the facility as getting worse and dirtier over time, smelling like a poorly run animal shelter, with little cleaning and meals not even served to a roommate.
• They said the person they were transferred to was very unprofessional.
• They called the place "trash," noting their grandmother was ignored, she urinated herself, and her diabetes was not properly managed (blood sugar spiked to 500).
• They described it as a nightmare: dirty, with rude and uncaring staff, and some belongings were stolen.
• They claimed it is the worst nursing home in Oklahoma, with rats and rodents, unprofessional staff, and no regard for patient safety.
• They alleged the facility continued to take their Social Security check two months after discharge and lied about notifying Social Security.
• They recounted a resident returning home in poor condition - no soap, missing meds and equipment, bruises from a possible fall - and that the family planned to report authorities.
• They described the place as deplorable and unsanitary - stinky, outdated, lazy staff, cold food, and neglect leading to a fall.
• They stated a Tulsa review: it's the worst place in Tulsa, and their loved one died after less than 10 days there due to understaffing and poor care.

Review

Accounts from families and patients connected with COX Healthcare and the related nursing and rehabilitation environments reveal a wide spectrum of experiences, from heartfelt gratitude to grave concerns. On one end, several families and residents sing the praises of specific staff members who were consistently attentive, responsive, and professional, and they highlight successful recoveries and good day-to-day care. On the other end, a number of voices describe serious problems ranging from cleanliness and safety issues to perceived neglect and communication failures. Taken together, the remarks offer a complex portrait of care that often seems highly dependent on individual staff, shifts, and perhaps the specific unit a person is in.

Several comments center on the positive impact of particular people. One advisor, Charlie Redding, speaks warmly about Jamie, Hilary, and the COX Healthcare team, noting their responsiveness during times of urgent need for skilled nursing and long-term care services. The gratitude extends beyond mere politeness; the reviewer emphasizes that Jamie's quick action and attentiveness helped multiple families in moments of real difficulty. In the skilled nursing context, residents and families repeatedly mention care teams that work hard to fulfill their duties, with reference to consistent effort across aides, nurses, and physical therapy staff. There are also vivid endorsements of The Cottage, where families describe staff as caring, professional, and attentive - often praising the administrator for listening and addressing concerns in a timely manner. In several accounts, rehabilitation teams (PT/OT/Speech) are singled out as being effective, patient, and instrumental in getting loved ones back on their feet and back home after hospital stays. The sentiment is that, when the care team is cohesive and communicative, families feel confident and grateful for the outcomes.

Amid these positive notes, however, are extensive and forceful accounts of serious problems. Some reviewers describe the facilities as dirty and poorly maintained, with smells, leaks, and other conditions that diminish the sense of safety and dignity. Language used by these reviewers includes terms like "filthy," "stinky," and "unacceptable," and there are specific accusations of roaches or other pests, as well as claims that residents are left in waste and that rooms and hallways are not kept up to standard. The severity of concerns is underscored by anecdotes about missed meals or meals of questionable quality in some days, and by assertions that basic hygiene supplies or medications were not available or were not properly managed. In the most severe statements, reviewers describe neglect, lack of patient safety, and even injuries or harm that allegedly resulted from insufficient staffing or inadequate supervision. One family recounts a grandmother who died after a brief stay, linking the experience to allegations of understaffing and poor care, while another describes a loved one arriving home from respite care with bruises and missing items, prompting serious questions and a decision not to return.

A recurring thread in the negative accounts is a sense of miscommunication and inconsistent service. Several reviewers report being told different explanations for the same issue, or being told that certain items (like soap or medical equipment) would be provided and then finding otherwise. There are also criticisms about administrative and procedural gaps, such as misinformation about Social Security responsibilities and disquiet about the transfer process - phrases like "Who is this?" when a new staff member asks for a patient or family member's identity suggest discomfort with how introductions and handoffs are handled. Some families recount that the facility or its staff did not notify the appropriate authorities or agencies promptly after discharge or other transitions, which compounds concerns about accountability and safety.

Intertwined with the above are contrasting stories in which the same facilities are described as meeting or exceeding expectations. A number of reviewers attest to clean environments, good food, and staff who listen, respond, and strive to accommodate special requests. There is a sense that when visitors and residents can observe day-to-day operations and spend time with different teams, they encounter a more favorable picture. One account highlights that the person behind the scenes - whether a nurse, aide, or administrator - can make a substantial difference in experience, and thus the overall impression of the facility becomes a reflection of who is present in those moments. There are also examples where a negative first impression shifted toward optimism after additional days or after a move within the network, with families describing better outcomes, improved communication, and renewed confidence in the care provided.

In discussing specific facilities, the contrast between experiences at The Cottage and those at other places like The Ambassador is notable. Several families recount very positive experiences at The Cottage after a prior visit to or experience with The Ambassador, which they describe as less favorable. The Cottage is praised for compassionate staff, effective therapy teams, and a sense of being truly cared for, to the point that families express strong satisfaction and recommend it to others in need of skilled rehabilitation or long-term support. Conversely, some reviewers recount troubling experiences at other facilities within the same network, using strong language to discourage others from placing loved ones there, which underscores how sentiment can change dramatically depending on the facility and people involved.

Taken together, these perspectives illustrate a community with deeply divided experiences. For families and patients navigating care options, the most consistent thread is the importance of direct engagement: meeting staff on multiple shifts, observing daily routines, asking pointed questions about staffing levels and medication management, and requesting transparent information about transfers and post-discharge responsibilities. The stories suggest that when care teams are available, responsive, and cohesive, there is genuine relief and gratitude; when communication breaks down or supervision lapses, concerns can escalate quickly into serious distress. The overarching takeaway is that choice and vigilance matter, and that the quality of care can vary widely even within the same network, making thorough personal assessment essential for families seeking the best possible fit for their loved ones.

This area of Tulsa, Oklahoma offers a variety of amenities that would be beneficial for senior living. There are several popular restaurants nearby, such as Lanna Thai Restaurant and The Cheesecake Factory, providing plenty of dining options for residents. Additionally, there are multiple pharmacies and medical facilities in close proximity, including Southwestern Regional Medical Center and Tulsa Pediatric Urgent Care, ensuring easy access to healthcare services. The presence of parks like Leake Park allows for outdoor recreation and relaxation opportunities. For entertainment, there are movie theaters like Cinemark Tulsa nearby. Overall, this neighborhood boasts a convenient location with numerous resources to support a comfortable and fulfilling retirement lifestyle.

Restaurants

• Lanna Thai Restaurant (0.4 miles)
• The Cheesecake Factory (0.6 miles)
• Olive Garden (0.7 miles)
• Golden Corral (1 miles)
• Beijing Gourmet (1.5 miles)
• Chuy's (1.6 miles)
• Chick-Fil-A (1.8 miles)

Cafes

• Cha Bubble Tea (0.5 miles)
• Starbucks (2.8 miles)
• Dutch Bros Coffee (3.4 miles)
• Starbucks (3.9 miles)

Parks

• Leake Park (0.7 miles)
• River Parks 96th and Riverside (4.3 miles)

Pharmacies

• Jombo's Island Style Dispensary (1 miles)
• Walmart Pharmacy (1.3 miles)
• Drug Warehouse (1.3 miles)
• Economy Pharmacy Express (1.8 miles)
• Walgreens (1.9 miles)
• Walgreens (1.9 miles)
• Act Pharmacy (2.3 miles)

Hospitals

• Southwestern Regional Medical Center (1.1 miles)

Physicians

• EyeCare Associates of South Tulsa (1.1 miles)
• Tulsa Pediatric Urgent Care (1.5 miles)
• Children & Adolescent Medical Services (1.6 miles)
• Tulsa Surgical Arts (1.6 miles)
• Lauren Devoe, MD (1.6 miles)
• Oklahoma Heart Institute (1.8 miles)
• GSI Ambulatory Surgery Center (1.8 miles)

Theaters

• Cinemark Tulsa (1.5 miles)
• AMC Southroads 20 (4.2 miles)

Places of Worship

• Islamic Society of Tulsa (3.4 miles)