Mayfair Nursing Ctr in Tulsa, OK

Pros

• Jamie and the COX Healthcare team were very responsive and helped families in a great time of need.
• The nursing staff was incredible and went above and beyond, even during Covid.
• The PT/OT/Speech services were fantastic and helped patients regain strength quickly.
• The Cottage’s staff were amazing, kind, and caring toward their loved ones.
• The staff is friendly, prompt, reassuring, and compassionate.
• The Cottage at Woodland Hills was described as very clean with pleasant scents and well-kept spaces.
• The Cottage has the sweetest, most caring employees.

Cons

• The facility is filthy and poorly maintained, with water leaks and cockroaches in many rooms.
• Rodents are reported to be present throughout the building, and patient safety is ignored.
• The staff are described as rude, uncaring, and unprofessional.
• Residents are neglected, with examples like being ignored during meals, left in their own waste, and not receiving timely showers.
• Personal belongings are stolen, and basic supplies such as soap are unavailable.
• Billing and discharge practices are deceptive, including alleged denial of stay and improper charges.
• Discharge planning is chaotic, with patients sent home without medications, equipment, or proper support.
• Communication with families is poor or non-existent; calls are unanswered and family updates are not provided.
• The facility is criticized as the worst and is urged to be closed down, with multiple claims of severe neglect.
• Food quality is poor, with reports of cold or inedible meals.

Review

Mayfair Nursing Center is best suited for families seeking a skilled-nursing environment where rehabilitation and daily nursing support are central, and where a hands-on, accessible team can coordinate therapy and day-to-day routines. It serves residents who arrive with clear post-acute goals, gains in strength, mobility, and ongoing medical management, alongside families who want regular, candid updates and a facility that can mobilize a therapy team quickly. Those who prioritize a practical, people-focused staff and a building that feels organized and functional will find this community aligns with that expectation.

However, serious concerns emerge in a substantial portion of the feedback, and those with strict requirements for pristine conditions, consistent staffing, and flawless oversight should seriously consider alternatives. Families who insist on spotless cleanliness, zero pest issues, reliable, around-the-clock staffing, and fully transparent billing and discharge practices will likely find many of the reviews alarming. If a smooth, uninterrupted patient experience with timely responses and rigorous accountability is non-negotiable, this may not be the right fit without strong, ongoing oversight and verification.

The strongest positives center on the care team’s humanity and the potential for meaningful rehabilitation when staff are present. Several reviews highlight caring, capable nurses and aides, a responsive administrator, and therapy teams that can make real progress in PT/OT. For residents who respond well to hands-on attention and whose families can stay engaged, this combination can translate into tangible gains in function and well-being, with families feeling kept in the loop about status and progress. When these elements align, the community can deliver the supportive, theme-of-care that post-acute residents often need.

Yet the bottom-line reality from the feedback is that the quality of experience is highly variable, and inconsistent conditions undermine the positive potential. Reports of pervasive cleanliness issues, odors, leaks, and even pest concerns point to an environment that can undermine comfort and safety. Coupled with frequent accounts of understaffing, delayed responses to call bells, and disorganization surrounding discharge and billing, the overall trust in daily operations falters. In such a climate, even strong clinical care can be compromised by the operational fragility that families notice first.

This is a facility where decision-makers should demand stringent, verifiable assurances before committing. Prospective residents should insist on meeting multiple shifts of frontline staff, requesting concrete, written care plans, and touring the grounds at different times to observe cleanliness, meal quality, and how quickly requests are acknowledged. Ask for a clear, itemized billing outline, and confirm that any post-discharge responsibilities and medications will be handled with documented accountability. Given the mixed track record, families should also seek corroboration from independent references and compare with similarly rated options in Tulsa to ensure chosen care aligns with safety expectations and long-term stability.

In the end, Mayfair Nursing Center can be a strong choice for rehab-focused care when the staff is present, communication is transparent, and the environment remains clean and well-maintained. For families for whom those conditions are non-negotiable, alternatives with a more consistent record of cleanliness, staffing, and accountable administration may be the safer route. The prudent path is to gather multiple visits, ask pointed questions about staffing patterns and responsiveness, and compare with other reputable facilities in the area before making a long-term commitment.

This area of Tulsa, Oklahoma offers a variety of amenities that would be beneficial for senior living. There are several popular restaurants nearby, such as Lanna Thai Restaurant and The Cheesecake Factory, providing plenty of dining options for residents. Additionally, there are multiple pharmacies and medical facilities in close proximity, including Southwestern Regional Medical Center and Tulsa Pediatric Urgent Care, ensuring easy access to healthcare services. The presence of parks like Leake Park allows for outdoor recreation and relaxation opportunities. For entertainment, there are movie theaters like Cinemark Tulsa nearby. Overall, this neighborhood boasts a convenient location with numerous resources to support a comfortable and fulfilling retirement lifestyle.

Restaurants

• Lanna Thai Restaurant (0.4 miles)
• The Cheesecake Factory (0.6 miles)
• Olive Garden (0.7 miles)
• Golden Corral (1 miles)
• Beijing Gourmet (1.5 miles)
• Chuy's (1.6 miles)
• Chick-Fil-A (1.8 miles)

Cafes

• Cha Bubble Tea (0.5 miles)
• Starbucks (2.8 miles)
• Dutch Bros Coffee (3.4 miles)
• Starbucks (3.9 miles)

Parks

• Leake Park (0.7 miles)
• River Parks 96th and Riverside (4.3 miles)

Pharmacies

• Jombo's Island Style Dispensary (1 miles)
• Walmart Pharmacy (1.3 miles)
• Drug Warehouse (1.3 miles)
• Economy Pharmacy Express (1.8 miles)
• Walgreens (1.9 miles)
• Walgreens (1.9 miles)
• Act Pharmacy (2.3 miles)

Hospitals

• Southwestern Regional Medical Center (1.1 miles)

Physicians

• EyeCare Associates of South Tulsa (1.1 miles)
• Tulsa Pediatric Urgent Care (1.5 miles)
• Children & Adolescent Medical Services (1.6 miles)
• Tulsa Surgical Arts (1.6 miles)
• Lauren Devoe, MD (1.6 miles)
• Oklahoma Heart Institute (1.8 miles)
• GSI Ambulatory Surgery Center (1.8 miles)

Theaters

• Cinemark Tulsa (1.5 miles)
• AMC Southroads 20 (4.2 miles)

Places of Worship

• Islamic Society of Tulsa (3.4 miles)