The Oaks Healthcare Center

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  • Interior

    A cozy, modern dining area featuring a wooden table and chairs, complemented by elegant mirrors and natural lighting.

  • Decor

    A cozy hospital room featuring a bed, window with blue curtains, and a wall-mounted TV.

  • Living Room

    A cozy living room setup featuring elegant chairs, stylish curtains, and a touch of floral decor.

  • Building

    Aerial view of a uniquely designed building surrounded by lush greenery.

  • Architecture

    An aerial view of a modern building surrounded by lush greenery and a well-maintained parking area.

  • Trees

    An inviting entrance framed by lush greenery, leading into a well-lit lobby.

  • Landscaping

    A serene courtyard garden featuring vibrant flowers and lush greenery.

  • Seating Area

    A cozy seating area featuring two beige chairs and a decorative table, complemented by a wall-mounted tree art piece and a potted plant for a touch of nature.

  • Wall Art

    A beautifully decorated console table featuring a motivational wall art piece that encourages kindness.

  • Office

    A view of a reception area featuring desks, computers, and an inviting workspace.

The Oaks Healthcare Center

1501 Clayton Avenue, Poteau, OK 74953

For more information about senior living options: (844) 490-3973

3.4 from 28 reviews
5 stars
15
4 stars
1
3 stars
1
2 stars
1
1 stars
10

Skilled Nursing Facility

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    Overall Review of The Oaks Healthcare Center

    Pros

    • pro Jeremiah with therapy is exceptional.
    • pro The care his father received was wonderful and allowed him to return home independently.
    • pro There are some truly wonderful aides and staff.
    • pro The Oaks is a cozy and comfortable place with great staff.
    • pro A loved one admitted after surgery to rehab was impressed by the friendly and professional staff and the extremely clean facility.
    • pro Odie the service dog greets patients and brings smiles.
    • pro The facility is clean and updated, and the staff is very friendly.
    • pro It has a Christian atmosphere.

    Cons

    • pro There are too many crazy nurses and CNAs.
    • pro The facility is understaffed and the lack of care is heartbreaking.
    • pro There is one nurse for thirty residents.
    • pro Eight hours pass without vitals being taken, the Foley bag is neglected, and pain meds were not given.
    • pro Medications, including Tylenol, were not administered.
    • pro Residents are left isolated and unsupervised with little social interaction or activities.
    • pro There are severe understaffing problems and unsanitary conditions, such as a dirty ice scoop left in the shared ice.
    • pro Care problems are not addressed, causing a breakdown in communication with management and resident expulsions.
    • pro A staff member named Will is described as unprofessional and unfriendly.
    • pro HIPAA violations occur and private information is shared; rumors are used to fire staff.
    • pro Visitors are advised to install cameras and be cautious about the facility's ratings.
    • pro There is atrocious staff turnover and possible corporate mismanagement.

    Review

    The Oaks in Poteau comes through in some parts as a place of warmth, care, and purpose, while in others it reveals a troubling pattern of understaffing, gaps in supervision, and a management style that many families find frustrating or even frightening. Across multiple accounts there is a clear split between what some patients and visitors experience during therapy and rehab sessions and what others see in day-to-day care. On the positive side, several reviewers praise the rehab team, especially a therapist named Jeremiah who is described as exceptional and a key reason families feel their loved ones can recover and return home independently. The rehab wing is repeatedly depicted as a bright, well-organized space with good equipment, and the food, in some instances, is described as satisfying. A few families mention clean rooms and a generally neat appearance, with some staff members who are friendly, attentive, and capable when called upon.

    Yet the walk through the Oaks is frequently shadowed by the problem of staffing. A recurring complaint centers on severe understaffing - an almost universal thread of concern in the reviews. One reviewer captures the sentiment with a stark image: "1 nurse to 30 people." In such a ratio, essential tasks can get delayed or forgotten: vitals may not be taken, pain medications can sit unused, and basic routines that keep residents comfortable and safe may fall through the cracks. There are firsthand stories of extended waits, and one husband recounts an eight-hour stretch in which no one came to check on his wife's vitals or attend to her needs. In that same vein, there are reports of Foley bags left unattended and medications being withheld or not given as scheduled, including basic comforts like Tylenol. The consequences of these gaps are serious enough to push families toward escalation - calling representatives, senators, and other authorities - when they feel that the care their loved ones deserve is being compromised.

    The management and administrative climate at The Oaks is another source of anxiety for many reviewers. Several contributors describe a breakdown in communication about concerns, culminating in a sense that issues are not being addressed in a meaningful way. A family's decision to install cameras in a loved one's room - an act born of frustration - highlights a fundamental lack of trust in the facility's ability to monitor and respond to problems. Instances of unsanitary conditions - such as a "drink cart" in the dining room with a dirty ice scoop left in the communal ice - underline broader fears about cleanliness and infection control. There are also troubling anecdotes about privacy violations and staff drama, with claims that HIPAA guidelines are breached and that internal tensions spill over into residents' daily care. Some reviewers describe a sense that the administrative staff and CNAs are overwhelmed or misaligned in their roles, and that rumors or personal conflicts can interfere with the residents' well-being.

    There are, however, moments and messages of hope that complicate a purely negative portrait. A number of residents' families speak of kindness and attentiveness from aides and nurses who are on the floor and who genuinely try to do right by their patients. Some residents respond positively to activities, socialization, and the care that feels personal and compassionate. The presence of a therapy dog - an affectionate, friendly dog named Odie - adds a touch of warmth and joy, with photos showing smiles as patients engage in rehabilitation exercises. In these instances, staff members who greet patients with a smile and take time to acknowledge them are highlighted as bright spots in an otherwise challenging environment. Several reviewers also note that the facility has improved under new management in recent times, pointing to staff who are more approachable, a more encouraging atmosphere, and a better overall environment that feels cleaner and more Christian in tone.

    The mixed experiences extend to visits from friends and family who see the facility through a variety of lenses. Some describe it as a "great place to stay," with excellent service, a thriving rehab program, good food, and a clean, updated space; in these accounts, staff members - ranging from the kitchen to the therapy gym - are described as caring and competent, and the setting itself feels welcoming and uplifting. A few reviewers emphasize the social and spiritual atmosphere as a comforting feature, noting that the place feels "Christian" and "inviting," with staff who are "friendly" and who work hard to make residents feel at home. On the other hand, other visitors recount scenes of distress: a grandmother left crying in a dark room, a staff member's abrasive or unprofessional behavior, and an overall impression that the care environment can swing from commendable to concerning within a short period.

    Despite the inconsistencies, the collection of reviews returns often to a central question: for whom is The Oaks truly serving, and what level of care is sustainable given the staffing realities and administrative pressures described? The voices converge on a cautionary note worth taking seriously: if you're considering The Oaks for a loved one, you should be prepared for days that feel well-run and compassionate, and others when care appears to be delayed, communication falters, and basic needs go unmet. Potential residents and their families are advised to observe closely, communicate openly with management, and consider measures like frequent visits and even room cameras when appropriate - tools some families felt compelled to use to ensure their loved ones' safety. In short, The Oaks presents a dichotomy: a facility with strong rehab capabilities, caring individual staff at times, and a generally positive atmosphere in parts, shadowed by ongoing concerns about staffing, management, sanitation, privacy, and consistent quality of care across all shifts.

    Features

    Housing

    • 158 resident community capacity 158 resident community capacity

    Types of Care

    • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

    Amenities

    • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
    • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
    • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
    • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
    • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
    • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
    • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
    • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
    • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
    • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
    • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
    • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
    • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
    • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
    • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
    • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
    • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
    • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
    • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

    Transportation

    • Fort Smith Regional (24 miles away) Fort Smith Regional (24 miles away)
    • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
    • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
    • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
    • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

    Care Services

    • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
    • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
    • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
    • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
    • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
    • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
    • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
    • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
    • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Dining

    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Activities

    • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
    • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
    • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
    • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
    • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
    • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

    Description

    The Oaks Healthcare Center in Poteau, OK is a premier assisted living community that offers a wide range of amenities and care services to enhance the lives of its residents. With a focus on creating a comfortable and engaging environment, The Oaks Healthcare Center provides everything needed for a fulfilling and enjoyable retirement.

    Residents can take advantage of amenities such as a beauty salon, cable or satellite TV, and access to community-operated transportation for easy outings. The computer center allows residents to stay connected with loved ones and explore their interests online. The fully furnished apartments provide all the comforts of home, while the dining room offers restaurant-style meals prepared by skilled chefs.

    For recreational activities, residents can enjoy the fitness room or unwind in the gaming room. The garden and outdoor space provide tranquil areas for relaxation and fresh air. A small library is perfect for bookworms seeking new adventures between the pages. Wi-Fi/high-speed internet ensures that residents can stay connected with friends and family near and far.

    Committed to providing exceptional care, The Oaks Healthcare Center offers 24-hour call systems and supervision to ensure safety around the clock. Trained staff are available to assist with activities of daily living, transfers, bathing, dressing, and medication management. Special dietary restrictions are catered to through diabetes diets and meal preparation services.

    Residents can participate in a variety of activities tailored to their interests, including fitness programs, planned day trips, resident-run activities, and scheduled daily activities. Additionally, concierge services are available for any additional assistance needed.

    With three pharmacies nearby and five physicians in close proximity, medical needs are easily met. Transportation arrangements are also available for non-medical purposes as well as transportation to doctors' appointments. There are numerous restaurants nearby for those looking to dine out occasionally and plenty of places of worship for spiritual needs.

    Overall, The Oaks Healthcare Center provides an exceptional residential community where seniors can live comfortably while receiving personalized care services in an engaging and fulfilling environment.

    Nearby Places of Interest

    Places of Worship

    • Mt Calvary Baptist Church (0.1 miles)
    • First Baptist Church (0.7 miles)
    • Southern Baptist Convention (0.7 miles)
    • Jehovah's Witnesses (1 miles)
    • Apostolics of Poteau Upc (1.1 miles)
    • Pleasant Valley Church (2.1 miles)
    • Trinity Baptist Church (2.5 miles)

    Hospitals

    • Eastern Oklahoma Medical Center (0.2 miles)

    Physicians

    • Mainstreet Medical (0.2 miles)
    • Health And Wellness Center (0.2 miles)
    • Dewey Medical Center (0.3 miles)
    • Graham Hearing Services (2.8 miles)
    • Rubin White Health Clinic (3.2 miles)
    • Heavener Medical Clinic (10.7 miles)
    • Spiro Family Medical Clinic (13.4 miles)

    Restaurants

    • La Cabana (0.5 miles)
    • Cakes & More (0.9 miles)
    • Kazoku Hibachi On Wheels (1 miles)
    • Latiendito Sanjuan (1.2 miles)
    • Subway (1.4 miles)
    • China Taste (1.6 miles)
    • Old Fashion Burgers (1.7 miles)

    Pharmacies

    • Willis, William Dr - Hometown Drug Company Expresscare (0.9 miles)
    • Price Cutter (1.4 miles)
    • D & D Pharmacy (1.7 miles)
    • Sullins Drugs (13.5 miles)
    • Don's Drugs (20.4 miles)
    • Psg (20.5 miles)
    • Harps Pharmacy (21 miles)

    Theaters

    • Tower Drive-In (2.1 miles)
    • Poteau Theatre (2.2 miles)
    • AMC Theater 14 (22.2 miles)

    Transportation

    • U-Haul (2.6 miles)
    • Proof's On the Wall Taxidermy (6.3 miles)
    • U-Haul Neighborhood Dealer (10.8 miles)

    Parks

    • Wister Pride Park (8.4 miles)
    • Heavener Picnic Park (11.1 miles)

    Cafes

    • D & J Bait N Grub (8.7 miles)
    • Maamaw B's Kitchen (11.1 miles)
    • On-Line Shopping Store (21.1 miles)

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