114 West 2Nd Street, Heavener, OK 74937
For more information about senior living options: (866) 208-4318
Overall Review of Heavener Nursing & Rehab
Pros
Mitchell the administrator was pleasant and friendly, and the staff were as well.- The facility was always clean and smelled good.
- The mother loved the food.
- The staff were loving, attentive, and caring to all the patients.
- The friendly staff made guests feel welcome and at home.
- The building looked new, was well maintained, with clean windows and glass doors.
- They offer domino games that residents love.
- People would recommend the facility to anyone.
Cons
No one answers the phone when someone tries to contact the facility.- The caller was put on hold for over 42 minutes.
- The nursing home lacked a direct number to contact a real person.
- There was no director available to speak with because she quit.
- Staff shortages left residents without adequate help and leadership.
- Staff were not friendly and treated residents with little respect.
- The reviewer gave it only two stars.
- The meals consisted of gravy, bread, and potatoes rather than salads and greens.
- The facility refused to provide information about an investigation into alleged abuse.
Review
Heavener Nursing & Rehab is best suited for families seeking a clean, secure, and homey environment where short-term rehab or convalescent stays can be supported by friendly staff, solid routines, and engaging daily life. The community tends to work well for residents who value a pleasant dining experience, straightforward care, and a building that feels well-maintained. Those who place a premium on warmth in staff interactions, predictable routines, and a community feel will find this facility appealing.
Several reviews highlight the upside when operations run smoothly. Administrators and frontline staff are repeatedly described as pleasant, friendly, and caring, and the facility itself comes across as well-kept, modern, and clean. Families note the building’s security, the ready availability of a personal room with basic amenities, and an environment where simple pleasures, like domino games and pleasant odors in common areas, contribute to a welcoming atmosphere. For short-term rehab transitions, these elements can translate into meaningful comfort and reassurance for both residents and their loved ones.
However, the positive picture is consistently tempered by significant concerns about communication, leadership presence, and day-to-day efficiency. A recurrent thread is difficulty reaching the right people, with accounts of long holds, unavailable direct contact numbers, and instances where the administrator or director of nursing appears inaccessible when questions arise. Several notes point to leadership turnover or gaps in on-site leadership, leaving caregivers and families without clear information or timely decisions in critical moments. When administrators are not visibly engaged, even well-meaning staff can struggle to meet expectations.
These communication and leadership gaps intersect with experiences around staffing and resident care. Some reviews describe inconsistent staff responsiveness, with residents’ needs seemingly left unmet or inadequately addressed, and questions about investigations into staffing or resident-safety concerns remaining unresolved. In one case, a family member reports being frustrated by a lack of information about an investigation, while others emphasize that respectful, attentive care is not uniformly guaranteed. The contrast between the warm, positive encounters some families describe and the troubling reports from others makes the facility’s day-to-day reliability highly variable.
The key tension for families weighing decision factors is whether the facility’s strengths can compensate for its weaknesses. On the pro side, the clean, orderly environment, the perception of courteous staff during many interactions, and the availability of meaningful social and recreational activity can significantly ease the transition and support a resident’s wellbeing. On the con side, persistent concerns about accessibility to management, continuity of leadership, and timely communication threaten even the best-planned rehab stay or longer-term placement. For residents who require steady administrative oversight, consistent communication, and transparent accountability, the downsides may outweigh the benefits.
In practical terms, families should approach Heavener Nursing & Rehab with clear expectations and a plan. If the priority is a recovery-focused stay with dependable staff engagement and a comfortable setting, this facility can deliver, provided the family remains proactive about communication and monitors the care closely. Prospective residents who rely on straightforward, responsive access to the administration and who require regular, transparent updates may want to explore alternatives. Before deciding, tour the community, request to meet with the administrator or DON, ask about current staffing levels and shift coverage, and probe how communication is handled when concerns arise. This due diligence can determine whether the positives will endure for the specific resident’s needs and whether the potential risks are acceptable trade-offs.
84 resident community capacity
Skilled Nursing Facility
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Community operated transportation
12-16 hour nursing
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Mental wellness program
Special dietary restrictions
Concierge services
Planned day trips
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