Heritage Manor

Pros

• The employees and other residents treated her like a family member.
• They were very caring and committed to her well-being.
• This facility is highly recommended for those needing a small place for their loved ones.

Cons

• The nursing staff was too busy to answer questions.
• The facility had a strong smell of urine that was sickening.
• It was uncomfortably hot inside, making visits brief and unpleasant.
• The family member was not treated well and their medical needs were not met.
• There were inconsistencies in the information provided about care and treatment.
• Overall, it was described as the worst experience imaginable for residents and their families.

Review

When considering a care facility for a loved one, the feedback from current and past residents' families can be invaluable. Two starkly contrasting reviews emerge regarding experiences at a particular facility, highlighting the complexities involved in such critical decisions. On one hand, there are stories of compassionate care and attentive staff; on the other, harrowing accounts of neglect and unpleasant conditions that raise serious concerns.

One reviewer shares a positive experience with their grandmother's two-year stay at the facility. They describe an environment where employees and fellow residents treated their grandmother as family. The sense of community and commitment to the well-being of each resident is clearly emphasized in this perspective. This individual expresses gratitude for the quality of care received, suggesting that regular visits provided reassurance regarding their loved one's health. They recommend the facility for families seeking a smaller, more intimate setting where personalized attention might flourish.

Contrasting sharply with this positive account is another review that outlines an alarming experience filled with distressing observations. The reviewer characterizes the facility as chaotic and poorly managed, expressing disbelief at how inconsistent information was communicated regarding their family member's condition. Such discrepancies raise red flags about communication protocols and operational transparency within the facility. Furthermore, they highlight that nursing staff seemed overwhelmed and unavailable for questions or concerns, which could exacerbate feelings of anxiety for families trying to ensure their loved ones receive proper care.

In addition to issues related to staffing and communication, this second reviewer describes an unhygienic environment marked by a pervasive odor of urine—a detail that paints a grim picture of daily life within the walls of this facility. Such unsanitary conditions can not only impact physical health but also affect psychological well-being by compromising dignity and comfort for both residents and visiting family members. The mention of uncomfortable temperatures further complicates matters, making visitation challenging when family members cannot remain comfortably for extended periods.

Moreover, claims about unmet medical needs are particularly troubling. A core responsibility of any residential care facility is to effectively manage medications and address the healthcare requirements of its residents diligently. When this standard fails—whether due to inadequate staffing or other systemic issues—the consequences can be dire for vulnerable individuals who rely heavily on these services for safety and stability.

Overall, both reviews underscore essential points regarding monitoring care in such facilities rigorously. Families must remain vigilant during visits—observing interactions between staff and residents while questioning any inconsistencies or concerning behaviors noted in their loved ones post-visit. It’s crucial to advocate aggressively if something seems amiss; second opinions should always be sought when it comes to medical needs or medication management.

Ultimately, whether a specific care home is seen as nurturing sanctuary or neglectful institution seems contingent upon personal experience—which also highlights how vital it is to conduct thorough research before placement decisions are made. This duality reminds families facing tough choices about long-term care to weigh each factor carefully: quality of life versus unanticipated challenges that may arise in less-than-ideal situations simply cannot be overlooked.

Restaurants

• Braum's (0.7 miles)
• Sonic Drive-In (2 miles)
• Clark Crew BBQ (2.1 miles)
• Sonic Drive-In (2.4 miles)
• Chick-Fil-A (2.8 miles)
• Taco Bueno (3 miles)
• Café Escondido (3.1 miles)

Pharmacies

• CVS Pharmacy (0.8 miles)
• CVS Pharmacy (1.1 miles)
• Western Oaks Pharmacy (2 miles)
• Walgreens (2 miles)
• Prohealth Plaza Pharmacy (2 miles)
• PharMore Specialty Pharmacy (2.1 miles)
• Walgreens (2.1 miles)

Hospitals

• The Children's Center (1.6 miles)
• Kevin O'Neal, DO (1.6 miles)
• Integris Physicians Building D (2.1 miles)
• St Anthony Hospital (5.1 miles)
• Valir Rehabilitation Hospital (5.1 miles)
• Lakeside Women's Hospital (5.3 miles)

Physicians

• Medical Specialist (1.6 miles)
• Deaconess Hospital (1.7 miles)
• Mary Kathryn Mercer (1.8 miles)
• Total Primary Care (1.8 miles)
• Christopher Stellman, MD (2.1 miles)
• INTEGRIS Pediatric Neurology (2.1 miles)
• Faster Care (2.1 miles)

Places of Worship

• Mayflower Congregational Church (2.2 miles)
• Village Baptist Church (5.2 miles)
• St Luke's United Methodist Church (5.3 miles)

Cafes

• Panera Bread (2.2 miles)
• Starbucks (2.3 miles)
• Panera Bread (4 miles)
• Harvey Bakery & Kitchen (5.3 miles)

Transportation

• Interstate Helicopters (2.5 miles)
• Atlantic Aviation (2.6 miles)

Parks

• Hefner Park (3.1 miles)
• Davis Park (4.7 miles)
• Edgemere Park (4.9 miles)