Heritage At Brandon Place Health & Rehabilitation

Pros

• The brother of one reviewer received great treatment and kindness from the staff at the facility.
• One family member praised the staff at Quail Creek Nursing and Rehabilitation Center for their excellent care and attentiveness to their father.
• The food served at Quail Creek was described as nourishing, attractively presented, and served regularly and on time.
• A returning resident's family appreciated the thoroughness and willingness of doctors to work with both patients and their families at Quail Creek.
• Another reviewer noted that certain CNAs in the facility showed genuine care for their residents during their experience.

Cons

• The facility is described as "horrible" and a place to "beware" of.
• The patient was left in pain due to the staff failing to fill his pain prescription and providing only Tylenol instead of the necessary medication.
• There were complaints that the patient was not given meals or dietary supplements as prescribed, leading him to starve if he didn't ask for food.
• The room temperature was uncomfortably high at 96 degrees, despite multiple complaints from both the patient and family, violating Oklahoma law.
• The staff is characterized as "very unprofessional," with experiences of neglect and abuse reported by the patient's family.
• A CNA refused a patient's request for grooming, indicating a lack of care or respect for the residents' needs.
• Overall, there were numerous deficiencies and a history of fines related to abuse and neglect at this facility.
• During clinical training, CNAs exhibited disinterest in their jobs and ignored residents while discussing personal matters with others, creating an unprofessional atmosphere.

Review

The experience of patients and their families concerning nursing facilities can vary drastically, as illustrated by the reviews regarding Quail Creek Nursing and Rehabilitation Center. Some individuals express deep satisfaction with the care received, while others highlight alarming instances of negligence and poor service. This disparity paints a complex picture of what one might expect when considering this facility.

On one hand, several reviewers rate the care their loved ones received at Quail Creek quite positively. One brother attests to the high level of treatment his sibling experienced, noting that although individual staff performance may differ—some nurses proving more attentive than others—the overall kindness and helpfulness extended by the healthcare team was commendable. Similarly, another reviewer praised the attentiveness of the staff and remarked on how they created a pleasant environment for his father despite the shared room conditions. The meals were generally well-received; they were timely, nourishing, and attractively presented.

Conversely, there are significant concerns raised by families dissatisfied with the level of care provided to their loved ones at Quail Creek. A particularly distressing account recounts a five-day stay during which a father suffered from neglect due to improperly managed medication and inadequate attention to dietary needs. Reports indicate he was left in pain without proper pain management because his prescribed narcotics were not administered—receiving only Tylenol instead—and was deprived of essential dietary supplements meant to aid his recovery. Additionally, alarming details emerge about environmental conditions in which patients were kept; for instance, one review indicated that temperatures in a patient's room soared to 96 degrees despite complaints from family members and the patient himself.

These contrasting experiences extend into broader concerns about staff professionalism. Reviews illustrate a potentially troubling culture among some employees at Quail Creek. One prospective employee noted her disappointment during her Clinical Rotation as a CNA; she observed disinterested behavior among CNAs who seemed more preoccupied with personal matters than professional duties, often neglecting interactions with residents entitled to compassion and care. Such observations raise questions about staff training and engagement levels within this nursing home setting—a critical aspect in providing adequate patient care.

Given these reviews, it becomes evident that Quail Creek Nursing and Rehabilitation Center has encountered significant scrutiny regarding its operational practices over time. One reviewer highlighted past deficiencies which led to severe legal actions against the facility—exposing systemic issues related to abuse and neglect that cannot be overlooked when assessing its reputation today. Even though some families report positive transformations in their loved ones' health under attentive guidance from particular staff members or doctors willing to collaborate closely with patients' families, many remain wary based on prior incidents associated with quality inconsistencies.

Ultimately, families looking for rehabilitation services must navigate this landscape carefully. The variety of firsthand experiences suggests potential variability in patient outcomes based on different factors such as specific caregivers or administrative oversight during any given period. These testimonials serve both as reminders of commendable service where it exists but also as cautionary tales emphasizing vigilance in monitoring loved ones' care within assisted living environments like nursing homes.

Potential patients or concerned family members would do well not only to weigh these diverse opinions but also consider visiting facilities personally before making decisions regarding long-term placements for relatives requiring medical assistance or rehabilitative services—staying mindful that quality across caregiving may not be uniform even within the same institution over time.

Physicians

• INTEGRIS Family Care Memorial West (0.4 miles)
• Oklahoma Otolaryngology Associates, Mercy Doctors Tower (1.7 miles)
• Hanger Prosthetics & Orthotics (1.8 miles)
• Oklahoma Vein Specialists (2.8 miles)
• Children's Eye Care (3.1 miles)
• Duhon, Lisa North May Va Clinic (3.5 miles)
• The Sleep Clinic (3.9 miles)

Restaurants

• Wendy's (0.5 miles)
• McDonald's (1.9 miles)
• Braum's (1.9 miles)
• McAlister's Deli (2.7 miles)
• McDonald's (3.2 miles)
• Lumpy's Sports Grill (3.5 miles)
• Chelino's Mexican Restaurant (3.6 miles)

Pharmacies

• Walgreens (0.9 miles)
• CVS Pharmacy (1.2 miles)
• Walgreens (1.9 miles)
• CVS Pharmacy (2 miles)
• CVS Pharmacy (3.2 miles)
• Walgreens (3.6 miles)
• Uptown Grocery Co (4.4 miles)

Hospitals

• Oklahoma Heart Hospital (1.8 miles)
• Lakeside Women's Hospital (3 miles)
• Integris Physicians Building D (6.1 miles)
• Kevin O'Neal, DO (6.2 miles)
• The Children's Center (6.6 miles)
• McBride Clinic Orthopedic Hospital (7.1 miles)
• Summit Medical Center (7.5 miles)

Places of Worship

• Crossings Community Church (2.8 miles)
• Quail Springs Baptist Church (3.4 miles)
• Village Baptist Church (4.1 miles)
• Mayflower Congregational Church (5.4 miles)

Cafes

• Panera Bread (3.4 miles)
• Panera Bread (6 miles)
• Starbucks (7.8 miles)

Parks

• Seminole Pointe Park (4.3 miles)
• Hefner Park (5.3 miles)
• The Park at Traditions (6.4 miles)
• Davis Park (6.5 miles)

Transportation

• Atlantic Aviation (5.3 miles)
• Interstate Helicopters (5.3 miles)