Grace Living Ctr

Pros

• Brookwood is described as improved with great care, a welcoming environment, and strong leadership.
• The staff go above and beyond to ensure residents feel safe and comfortable.
• The facility is spacious, well kept, and feels like a family-oriented place with attentive care.
• The therapy team is doing a fantastic job, helping patients regain mobility and strength.
• Admissions staff such as Amanda and Heather are supportive and make people feel welcome.
• Brookwood provides effective case management and coordinates home therapy to support discharge planning.
• The facility offers excellent transportation and routine doctor visits that provide reassurance.
• Meals and dining are positive experiences, with staff delivering meals warmly and accommodating requests.

Cons

• Brookwood cannot be trusted to care for a loved one.
• The facility never answers its phones.
• The staff are rude, incompetent, and uneducated.
• The night staff was always high on drugs and slurring their words.
• Clothes, jewelry, and other valuables were stolen by the staff.
• Medications were not administered correctly, including giving a patient a drug they were allergic to.
• A patient developed a severe rash and pain due to medication mismanagement.
• The facility was described as absolutely horrible and should not be in business.
• There were safety lapses, such as leaving a patient in bed with a wheelchair and walker out of reach.
• They presented a pretty picture during admission, but serious issues emerged within 48 hours.

Review

Brookwood Skilled Nursing Center has been described in a wide range of voices, outlining a rehab journey that blends high aspirations and strong teamwork with serious concerns about safety and communication. Several patients recount a transformative experience after surgery, highlighting Brookwood as a place designed for recovery. In one voice, a long post-op odyssey from knee reconstruction begins with an unfamiliarity with skilled nursing facilities and a willingness to push through pain and practice. The narrator emphasizes that the facility feels purpose-built for its mission, with spacious, well-kept rooms and a dining room experience that slowly grows more welcoming once the patient ventures beyond their room. The early days are marked by discomfort, limited appetite, and a sense that strong support would be essential to navigate the recovery journey, but there is also admiration for an environment that encourages independence and progress rather than passive rest.

Pain management and physical therapy sit at the heart of Brookwood's culture, at least for many reviewers. Several accounts celebrate a deliberate approach to pain relief that does not guilt the patient for taking medications within a doctor's guidance, paired with a relentless push toward higher levels of activity and function. The progression is charted in exact terms: walking eight feet on day two, 100 feet by discharge from the hospital, 75 feet with a walker on day 17, 235 feet with a walker on day 18, and non-stop walking of 708 feet with a walker by day 21. A recurring theme is faith in the process and the discipline to accept occasional soreness as part of the recovery ritual. While the journey is celebrated as a "miracle" for some, the same narrative acknowledges the inevitable soreness that follows aggressive PT sessions and the occasional misstep in the discharge planning process. The emphasis consistently returns to goal-setting, sacrifice of pain when appropriate, and the satisfaction of meeting discharge criteria.

Beyond therapy, Brookwood's physical environment and daily living experiences receive mixed but often positive notes. The rooms are described as spacious and well maintained, contributing to a sense of dignity and comfort during a challenging time. The dining experience is frequently praised when the patient chooses to venture into the dining room, with warm meals, the possibility of seconds, and a lively social atmosphere that improves mood and motivation. Yet there are practical concerns - some reviewers mention cold blankets, limited laundry access, and adequate provisions for warmth and comfort during the night. The dining room is also praised for a sense of normalcy, including seasonal decorations and a community feel, while a few patients emphasize the importance of the kitchen and room service in helping them sustain energy for the day's activities.

Discharge planning and interfacility coordination emerge as major strengths for some reviewers. Brookwood's transportation capabilities, case management, and connections to home-based therapy are repeatedly highlighted as crucial to a successful transition back home. In one testimonial, the patient credits Brookwood with coordinating an appeal that extended the hospital stay by six days, allowing for more thorough PT, wound care, and pain management under close observation. There is gratitude for daily medical oversight from a doctor who checks in each morning and for the broader organizational efficiency that keeps discharge goals aligned with patient progress. The sense of having a dedicated team - across departments and disciplines - working toward a common objective is a recurring positive motif, with specific mention of admissions staff who ease the anxiety of a patient entering rehab and of clinicians who verify that all needs are covered before discharge.

Among the most frequently cited strengths are individual staff members who leave a lasting impression. Several reviews praise Amanda and Heather for admissions, noting their ability to reassure families and facilitate a smooth transition into Brookwood. Kirsten in Central Supply is singled out for responsiveness, while other comments celebrate the overall atmosphere as "like family" and the presence of meaningful activities and attentive care. The overall impression is a community that actively listens, respects patient questions, and strives to make each person feel safe and valued during what is often a difficult and vulnerable period. The positive anecdotes extend to family members and friends who visit and observe a facility that feels warm, organized, and patient-centered.

Yet, not all experiences at Brookwood are favorable, and some reviews raise serious concerns about safety, treatment, and communication. A number of comments describe a mobile, urgent need for better phone responsiveness, with some patients or families reporting chronic difficulty reaching staff. In the most troubling accounts, reviewers describe severe lapses in care: a contagious condition not promptly treated, a fall after a period of weakness, and a medical mismanagement that allegedly contributed to complications. Other accounts allege theft of clothing and personal items, medication errors, and a disconnect between administrators and families that leaves questions unanswered. These opinions convey a sense of vulnerability and fear, painting Brookwood in stark terms as a place where promises may be made during tours but accountability and trust are harder to secure once a loved one is under care. The rhetoric ranges from "do not trust them" to "negligence - plain and simple," with witnesses calling for formal complaints and closer oversight.

Taken together, the collection of experiences presents Brookwood as a facility capable of delivering significant, life-changing rehabilitation when the system is functioning smoothly. The testimony from those who benefited from its structure - the deliberate PT programs, the emphasis on rapid progression toward discharge, the coordination of home-based therapies, and the warmth and attentiveness of several staff members - suggests a place that can foster independence and restore function after serious surgery. At the same time, there are stark warnings about gaps in safety, communication, and accountability that can undermine trust and safety for patients and families. Some reviewers describe a renewed sense of belonging and a supportive, family-like atmosphere, while others recount frightening lapses in care that can have lasting consequences.

One long-term observer, Brent Jones, Ph.D., Professor Emeritus, notes that Brookwood has improved substantially in recent months, with leadership driving meaningful changes that show in the care environment and daily operations. For families seeking a supportive, goal-oriented rehab experience, Brookwood is presented as a facility with real strengths - excellent transportation, robust case management, accessible staff, and a culture of moving patients toward home and independence. Yet the strongest caveat remains the stark variability in experiences: for every patient who describes a patient-centered, organized, and compassionate place where staff go above and beyond, there is another who warns of dangerous lapses in care, communication gaps, and decisions that compromise safety. The evolving narrative suggests Brookwood is on a positive trajectory, but it also calls for ongoing vigilance from families, clinicians, and investigators to ensure that the care promised at admission becomes a consistent reality for every patient who walks through its doors.

Physicians

• Oklahoma Pain Management (0.3 miles)
• Matthews Rex R (0.8 miles)
• Dr Helen Diana O'Connor (1.2 miles)
• Zeneida Vasquez DDS Pc (1.3 miles)
• Speechful Center (1.3 miles)
• Osso Spine And Pain Ma (2.2 miles)
• Just Kids Pediatrics (4.2 miles)

Hospitals

• Kimzey Mike-Oklahoma Center-Orthopaedic (0.8 miles)
• SSM Health St. Anthony Healthplex (4.6 miles)
• Valir Rehabilitation Hospital (6.5 miles)
• St Anthony Hospital (6.7 miles)
• Presbyterian Hospital (7.1 miles)
• VA hospital (7.3 miles)
• Norman Healthplex Labor and Delivery (8.7 miles)

Restaurants

• Johnny Carino's (0.9 miles)
• Volcano Sushi Bar & Hibachi (1.1 miles)
• Whataburger (1.7 miles)
• Taco Bell (1.9 miles)
• Naylamp Peruvian Restaurant (2.9 miles)
• McDonald's (3.2 miles)
• McDonald's (4.5 miles)

Cafes

• Starbucks (1 miles)
• Starbucks (2.3 miles)
• Starbucks (5.9 miles)
• Harvey Bakery & Kitchen (7.1 miles)

Pharmacies

• Walgreens (1.9 miles)
• Chris's Express Drug (2.2 miles)
• Walgreens (2.4 miles)
• CVS Pharmacy (2.4 miles)
• Walgreens (2.5 miles)
• Crest Foods (3.8 miles)
• Walgreens (3.9 miles)

Places of Worship

• Westmoore Community Church (2.6 miles)
• First Baptist Moore (2.6 miles)
• St Luke's United Methodist Church (7.2 miles)

Transportation

• Will Rogers World Airport (OKC) (3.7 miles)
• Will Rogers World Airport Car Rental Center (4.6 miles)

Theaters

• Regal Warren Moore 4DX & IMAX (4.2 miles)