Holiday Heights Nursing Home in Norman, OK

Pros

• The staff are friendly and very helpful; they go above and beyond.
• The rehabilitation experience was positive, with professionalism and attentive care from the staff.
• The staff here are amazing.
• Holiday Heights is a wonderful, family-oriented place with friendly and helpful staff.
• The CNAs are sweet, consistent, and full of compassion.
• The facility feels like a cute little home with a loving environment.
• Alyx Rocha and her staff are the best.
• The staff are very friendly and take good care of residents, addressing concerns promptly.
• Great people; great care.
• The residents seem very happy, and the staff are wonderful.
• This feels like home, with residents happy and loved.
• The facility is very clean, with kind staff and good food.

Cons

• The reviewer notes the facility is absolutely disgusting, with lazy workers and a horrible smell.
• They claim residents and patients were left for hours in soiled beds without care.
• There are numerous code violations, and the reviewer states the facility could not pass state inspections in its current condition.
• The environment is described as hazardous and filthy, resembling a 70s fallout hospital with cramped rooms and little sunlight.
• The staff are described as negligent and uncaring, with reports of not answering call lights and lying about staffing changes.
• A diabetic resident reportedly never had blood sugar checked, and meals were inappropriately prepared for diabetics (e.g., cardboard-like pizza).
• The reviewer alleges money and personal items were stolen, with no accountability or resolution.
• The facility is described as akin to solitary confinement for bedridden residents, with no sunlight or television.
• The director of nursing is described as inexperienced and unhelpful, and there is a broken chain of command.
• They would not recommend Cedar Creek nursing center due to deteriorating care and safety concerns.

Review

Holiday Heights Nursing Home in Norman, Oklahoma is best suited for families that prioritize a warm, caregiver-driven environment where staff form real connections and residents feel "at home." The facility earns praise for compassionate frontline care, meaningful resident relationships, and rehab services delivered with a professional touch. When the priority is a homey, family-centered atmosphere, with attentive medication management and a steady stream of friendly CNAs, Holiday Heights can deliver comfort and reassurance. This is not a glossy, modern campus, but a setting where daily kindness from aides and nurses can make a difference in how well a resident adapts to skilled nursing care. For families seeking a highly pristine, state-of-the-art facility, or one with flawless administrative transparency, alternatives should be considered.

The strongest selling points center on the human side of care. Reviewers repeatedly highlight staff warmth, accessibility, and genuine concern for residents. Rehab experiences are described as positive, with professional attention and reliable medication management; visits by family often note improved mood and familiarity as care routines become predictable. Several accounts describe the place as a small, homey environment with dedicated CNAs who are consistently affectionate and patient. Hospice and end-of-life care, when needed, are cited as compassionate and supportive experiences for both residents and their families. In short, the people delivering care can be excellent, and that consistency matters when a resident needs daily reassurance and attentiveness.

Yet the cons recur with a troubling frequency and cannot be dismissed. A substantial share of reviews portray serious lapses in cleanliness and odor control, with some families reporting prolonged waits for call-light responses and even periods of compassionate care interrupted by neglect-like behavior. Allegations of residents remaining in soiled beds for hours, skipped glucose checks for diabetics, and a lack of clear leadership on the floor paint a troubling picture of day-to-day safety. Several reviewers describe the building as visually harsh and institutional - concrete, barracks-like walls that undermine the sense of "home." The most alarming entries accuse administrative missteps, insufficient staffing oversight, and problematic billing practices or missing personal items after transfers, all of which erode trust even when direct caregiver interactions are positive.

Those pros do not consistently offset the main drawbacks. When staff demonstrate warmth and competence, families feel relief and residents seem to thrive in the moment. However, repeated reports of delayed or neglected care, odor and cleanliness issues, and disjointed administration create a mismatch between the best-case experiences and what many families actually endure. The contrast between a few standout, compassionate shifts and longer stretches of inattentive care makes the overall experience uneven. For families with a loved one who requires reliable staffing, immediate response to call bells, and strictly maintained environments, the negatives tend to overwhelm the positives.

This is not a facility to overlook for anyone with high standards of safety, transparency, and consistency. The reviews suggest that the best fit is a resident who can benefit from strong interpersonal care and a stable rehab program, while the family is comfortable navigating potential administrative gaps. Those who prize clear, timely billing and complete itemized statements should proceed with caution, as several families report the opposite. In short, Holiday Heights can be an emotional refuge when staff are on their A-game, but it can also be a source of persistent concern when leadership, cleanliness, or financial transparency falter.

Families considering alternatives should weigh options that emphasize spotless environments, rigorous infection control, and unambiguous administrative processes. If the priority is care with predictable nurse response times, spotless rooms, and transparent billing, other local facilities may offer more consistently reliable performance. For those with heightened dementia care needs, high-risk medical conditions, or a parent who requires unwavering oversight, a facility with a stronger track record on staffing ratios and oversight may be preferable. Ultimately, Holiday Heights is a viable choice for many, but it demands careful, local visits and frank conversations about floor staffing, housekeeping standards, and billing practices before making a commitment.

To proceed thoughtfully, schedule a detailed tour focused on daily routines, cleanliness, and responsiveness. Ask to meet front-line staff from multiple shifts, observe how call lights are answered, and request recent monthly statements and a clear explanation of any billing questions. Review state inspection records and speak with current families about how leadership handles concerns. If red flags persist - unaddressed odors, delays in care, or unclear accounting - it is prudent to explore other options. When a balance of compassionate care, strong rehab potential, and a transparent, well-maintained environment aligns with family expectations, Holiday Heights can be a strong fit. If not, better-aligned choices exist nearby.

This part of Norman, Oklahoma offers convenient access to a variety of healthcare services, including physicians, hospitals, and pharmacies within a short distance. The area also provides numerous dining options ranging from fast food to upscale restaurants, as well as cafes for a leisurely coffee break. For recreational activities, nearby parks such as Rotary Park and Colonial Commons Park offer green spaces for outdoor relaxation. Additionally, transportation options are readily available with the University of Oklahoma Airport located nearby. Places of worship and theaters are also easily accessible for spiritual fulfillment and entertainment purposes. Overall, this neighborhood provides a well-rounded environment for senior living with its diverse amenities and services.

Physicians

• Norman Endoscopy Center (0.2 miles)
• GI Of Norman (0.2 miles)
• Variety Care (0.3 miles)
• Breast Care Center At Norman Regional Hospital (0.3 miles)
• Medical Mart (0.5 miles)
• Yeaman Signature Health Clinic (0.9 miles)
• Miller Vision Center (1.1 miles)

Hospitals

• Norman Regional Hospital Radiation Oncology (0.3 miles)
• Alsac St Jude Childrens's Hosp (1.1 miles)
• Children's Recovery Center (1.2 miles)
• Oklahoma Department of Mental Health and Substance Abuse Services (1.3 miles)
• J D Mc Carty Center For Children (2 miles)
• Healthplex Women's and Children's Pavillion (3.2 miles)
• Norman Healthplex Labor and Delivery (3.3 miles)

Pharmacies

• Physicians & Surgeons Pharmacy (0.3 miles)
• Central Pharmacy (1.1 miles)
• Walgreens (1.2 miles)
• CVS Pharmacy (1.3 miles)
• Homeland (1.6 miles)
• Homeland (2.2 miles)
• CVS Pharmacy (2.4 miles)

Restaurants

• Sonic Drive-In (0.4 miles)
• Tarahumara's Mexican Cafe (0.4 miles)
• Scratch Kitchen & Cocktails (1 miles)
• Service Station (1.3 miles)
• Chick-Fil-A (1.4 miles)
• Othello's Italian Restaurant (1.4 miles)
• McDonald's (1.5 miles)

Cafes

• Starbucks (1.3 miles)
• Dutch Bros Coffee (1.5 miles)
• Panera Bread (2.1 miles)
• Starbucks (2.2 miles)

Transportation

• University of Oklahoma Airport (OUN) (1.5 miles)
• David Jay Perry Airport (1K4) (5.7 miles)

Parks

• Rotary Park (2 miles)
• Colonial Commons Park (2.4 miles)

Places of Worship

• Islamic Society of Norman (2.1 miles)

Theaters

• Robinson Crossing 6 (2.6 miles)
• Regal Warren Moore 4DX & IMAX (7.2 miles)