301 East Dale, Norman, OK 73069
For more information about senior living options: (844) 490-3973
The staff are friendly, very helpful, and go above and beyond. The rehabilitation team demonstrated professionalism and provided attentive care. The care and compassion of the staff is outstanding. Holiday Heights is a wonderful, family-oriented place with a loving environment. The staff here are amazing and consistently provide excellent care. CNAs are sweet, consistent, and full of compassion. The facility feels like a home and leaves families feeling at ease. The staff are welcoming, kind, and attentive to resident needs. Residents seem happy and well cared for, with many families praising the care. The overall experience is highly recommended by grateful families.
The facility is absolutely disgusting, with a strong odor of urine and excrement and dirty, cramped rooms. Residents sit in soiled beds for hours while the staff fail to respond to call lights. There are numerous code violations and a lack of proper chain of command, with staff allegedly lying to cover up issues. The dietary practices are inappropriate for diabetics, serving pizza, coleslaw, and brownies as regular meals. Personal belongings go missing and money is stolen; billing practices are mishandled, even after a resident's death. The building looks like a 70s fallout hospital and administrators appear indifferent or unresponsive to problems. The staff are negligent, disrespectful, and fail to provide adequate care or timely attention to residents. The facility subjects residents to isolation-like conditions, with little sunlight, no televisions, and limited visiting options.Holiday Heights Healthcare in Norman, Oklahoma is best suited for families that prize genuine warmth and hands-on, compassionate care. For short-term rehab or post-acute stays where staff establish real connections with residents and create a home-like feel, this community can deliver uplifting experiences. Several reviewers praise the staff's kindness, the dedicated CNAs, and the ability to form meaningful relationships. Positive rehab reports cite professionalism, attentive care, satisfactory meals, and reliable medication management. End-of-life and hospice conversations also tend to be handled with sensitivity. In essence, the core strength rests in people who treat residents like family and who make the emotional part of care feel secure.
Those weighing alternatives should consider options if reliability and a consistently clean, well-governed environment are paramount. Repeated complaints about odors, cleanliness issues, and neglect raise serious safety concerns. Delays in responding to call lights and inconsistent linen care have been described, creating risk to basic comfort and dignity. Financial transparency also emerges as a concern; some families report difficulty obtaining monthly statements or insurance explanations of benefits, with at least one instance of billing after a resident's death. For families seeking predictable governance, clear billing practices, and a consistently well-maintained setting, exploring other facilities is prudent.
Pros frequently noted include a compassionate staff, a home-like atmosphere, and attentive day-to-day care, especially during rehab. Positive experiences emphasize steady medication management and good meals. Yet the flip side shows that diabetic nutrition plans and meal variety can be inconsistent, and experiences of neglect or delayed care have appeared in multiple accounts. The most powerful care moments come when staff are present, proactive, and engaged; unfortunately, those moments can be uneven across shifts, undermining overall consistency and resident security over time.
Staffing and leadership appear to be the chief determinant of experience at Holiday Heights. Several reviews celebrate a new administrator and an admission coordinator who stand out as excellent, signaling that strong leadership can elevate care quality and resident trust. On the other hand, turnover, fragmented command structures, and difficulty resolving problems have been cited, suggesting an unstable experience for some families. The most convincing positive testimonies come from those who observed sustained, compassionate care and felt the facility treated their loved ones with genuine respect. The most troubling accounts point to neglect, odors, and inappropriate conduct by some staff, underscoring how fragile quality can be without steady leadership.
Financial and administrative reliability is a frequent sticking point. The lack of consistent, itemized billing and missing insurance documents creates a fog around costs. In at least one case, billing persisted after a resident's death, a clearly unacceptable practice that warrants upfront verification. Allegations touching on power-of-attorney misuse and the removal or misplacement of belongings further complicate trust. Prospective families should insist on transparent, timely billing, a clear policy for handling records and accounts, and a documented protocol for POA scenarios. Before choosing this community, demand current inspection results, ask to meet the administrator and nursing leadership, and confirm how transfers, invoices, and personal property are managed.
Decision: Holiday Heights can be a good match for families prioritizing warmth, personal attention, and a home-like setting, particularly for short rehab or end-of-life support where caregivers genuinely connect with residents. The upside - competent rehabilitation, attentive nursing, and a family-oriented culture - can outweigh the downsides when leadership is stable and care remains consistently responsive. However, for those who demand impeccable cleanliness, rapid responsiveness, unambiguous billing, and a low-tolerance risk environment, alternative communities should be actively explored. A thorough in-person visit, conversations with the administrator and front-line caregivers, and a review of current inspection findings will reveal whether the care environment aligns with specific needs and expectations.
51 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Will Rogers World (14 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Holiday Heights Healthcare in Norman, OK is an exceptional assisted living community that offers a wide range of amenities and care services to ensure the comfort and well-being of its residents. The community boasts a beauty salon where residents can pamper themselves, and each room is equipped with cable or satellite TV for entertainment. Community operated transportation is available for outings and appointments, and there is also a computer center for residents to stay connected.
The dining experience at Holiday Heights Healthcare is top-notch, with a restaurant-style dining room serving delicious meals prepared by experienced chefs. Special dietary restrictions are accommodated to meet the unique needs of each resident. Additionally, housekeeping services are provided to ensure a clean and tidy living environment.
Residents can enjoy various recreational activities within the community such as utilizing the fitness room or gaming room. There is also a small library for those who enjoy reading. Outdoor space and gardens are available for residents to relax and enjoy nature.
Care services at Holiday Heights Healthcare include 24-hour call system, supervision, assistance with daily activities such as bathing and dressing, as well as medication management. A mental wellness program is implemented to support the emotional well-being of residents.
Convenience is key at this community, with nearby amenities including cafes, parks, pharmacies, physicians' offices, restaurants, and more. Transportation arrangement services are provided both non-medical purposes as well as specifically for doctor's appointments.
Overall, Holiday Heights Healthcare offers a nurturing and vibrant environment for seniors seeking assisted living services in Norman, OK. With its extensive amenities, dedicated care services, delicious dining options, engaging activities program, convenient location near essential establishments, this community strives to provide a high quality of life for its residents.
Holiday Heights Healthcare is located at 301 East Dale, Norman, OK 73069 in Cleveland County, Oklahoma
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