301 East Dale, Norman, OK 73069
For more information about senior living options: (844) 490-3973
The staff at Holiday Heights were friendly and very helpful, going above and beyond in hospitality. The rehabilitation experience was positive, with professional, attentive care and consistently well-managed medications. The staff's care and compassion were outstanding, and they worked to make the facility feel like a home. Holiday Heights is a wonderful, family-oriented place with friendly, helpful staff and a loving environment. CNAs are sweet, consistent, and full of compassion. Alyx Rocha and her staff are highly regarded as the best. The staff are very friendly and take good care of residents; concerns are addressed by the administrator who does a wonderful job. Great people and great care. The facility was consistently clean, and residents enjoyed the meals.
One reviewer described the facility as absolutely disgusting, with lazy workers and a horrible smell, and noted that call lights were not promptly answered. A complaint stated the facility did not provide monthly statements or EOBs, leaving financial details unclear. It was alleged that a sister misused power of attorney, took most possessions, and moved the resident to the facility against her home. The building was described as resembling a military barracks with concrete, industrial walls that did not feel home-like. A former staff member claimed residents were left for hours in soiled beds, with staff refusing to change them and the facility reeking of urine and excrement. There were accusations that staff did not follow mobility/range-of-motion guidelines and did not check a diabetic resident's blood sugar, sometimes responding rudely to call lights. Several reviews cited code violations and a lack of clear chain of command, with leadership described as inexperienced or unaware. A reviewer labeled the facility negligent, rude, disgusting, and dangerous, alleging staff did not care and efforts were made to cover up issues.Holiday Heights emerges in these reviews as a place where experiences run the gamut from glowing praise to alarming accusations, with many voices describing a facility that can feel like a warm, comforting home one moment and a troubling, unsafe environment the next.
Several reviewers center their memories on kindness and dedication from the staff. They recount a welcoming, friendly atmosphere during a loved one's stay, with staff who went above and beyond to offer help, hospitality, and thoughtful care. In those accounts, rehabilitation felt positive, marked by professional, attentive personnel who managed medications reliably and kept meals satisfactory. Connections with caregivers were described as meaningful, leaving some families with the intention to return, reassured by the warmth and compassion they encountered. In particular, one reviewer highlights staff who made a special effort to treat a resident with dignity and care, even noting that the facility's leadership and administration were responsive to concerns and committed to resident well-being. The sentiment from multiple perspectives is that, when the atmosphere is right, the people working there can be warm, capable, and genuinely invested in their residents' lives.
Compassion and a sense of home also surface in another thread of testimony. A number of reviewers emphasize the personal, almost family-like environment created by the staff, with residents described as receiving "loving" attention and consistent support from caregivers, including certified nursing assistants who were repeatedly called out for being kind and patient. One reviewer even mentions a particular admission coordinator as a standout, suggesting that certain staff members can shape the overall impression of Holiday Heights for families during stressful times. There are accounts that reinforce the idea of a compassionate culture within the human services side of the operation, contrasted with a sometimes challenging structural reality - "a homey feeling" struggled to overcome the starkness of a building described as industrial or barracks-like.
Yet alongside the praise, there are persistent concerns about administration, billing, and documentation. Several reviews allege that the facility has not provided expected monthly statements or explanation-of-benefit documents from insurance providers, a gap that many families view as basic and troubling. The critiques extend beyond paperwork to questions of governance and accountability, with claims about the handling of personal finances and possessions in the context of family dynamics and power of attorney. One reviewer recounts a complex situation involving a sister who allegedly assumed financial control and caused disruptions, including removal of belongings and questionable declarations about dementia. These assertions are framed as allegations tied to a particular case, not as universally accepted facts, but they color many readers' impressions of the facility's administrative processes and the safety of resident information and property.
The tone shifts dramatically with a more explicit, severe set of accusations. A long, vehement review paints Holiday Heights as a place of neglect and danger, detailing hours-long delays in basic care, unaddressed calls for assistance, and a facility that reeked of excrement. The reviewer condemns the nursing staff for failing to meet mobility and daily care standards, including lapses in blood sugar monitoring and meal customization for a diabetic resident. The physical environment is described harshly - rooms too small to accommodate beds, windows or televisions unobtainable for residents, and overall conditions likened to a dilapidated, unsafe hospital. The reviewer asserts that there are code violations, a lack of a clear chain of command, and a staff culture that avoids accountability. Taken together, these allegations create a powerful impression of systemic neglect, with the implication that patient safety and dignity may be at serious risk under certain conditions and shifts.
Another critical voice focuses on the logistics and everyday realities of transferring residents. This account emphasizes neglectful, rude behavior and a failure to assist with moving patients or gathering belongings during transfers. The reviewer describes a pervasive odor, unacceptable delays in responding to call lights, and a sense that staff did not prioritize turning or preventing bed sores. The narrative also questions nutritional decisions and the consistency of care, especially for residents with special dietary needs, suggesting that meal planning and monitoring were not aligned with individual health requirements. The overarching message is one of profound dissatisfaction with how basic aspects of daily care and resident safety were managed, coloring any prior positive impressions of staff kindness with doubt about operational competence.
Interwoven through these divergent experiences is a pattern of both admiration and alarm. Some reviewers spotlight individual staff members who stand out for their professionalism, empathy, and responsive leadership, suggesting there are pockets of excellence within the team. Others describe a facility-wide culture of neglect, poor maintenance of clinical standards, and insufficient attention to residents' basic needs. The contrast raises questions about consistency across shifts, departments, and administrative leadership, and about how the facility balances the comfort and warmth that some residents feel against the serious, potentially dangerous concerns raised by others.
In sum, Holiday Heights appears to be a place where experiences depend heavily on who is caring for a resident, when they are there, and which part of the facility is involved. The stories speak to a broad spectrum: genuine, affectionate care and a welcoming environment in some cases; and in others, dire alarms about cleanliness, safety, medication management, and administrative transparency. Families considering this facility would do well to weigh these mixed testimonies, seek current information on staffing and safety practices, request detailed billing and care documentation, and, if possible, visit at different times to observe how care and operations function across shifts. The overarching takeaway is a facility capable of delivering compassionate, high-quality care in some circumstances, while in others it faces serious challenges that demand closer scrutiny and ongoing oversight.
51 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Will Rogers World (14 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Holiday Heights Healthcare in Norman, OK is an exceptional assisted living community that offers a wide range of amenities and care services to ensure the comfort and well-being of its residents. The community boasts a beauty salon where residents can pamper themselves, and each room is equipped with cable or satellite TV for entertainment. Community operated transportation is available for outings and appointments, and there is also a computer center for residents to stay connected.
The dining experience at Holiday Heights Healthcare is top-notch, with a restaurant-style dining room serving delicious meals prepared by experienced chefs. Special dietary restrictions are accommodated to meet the unique needs of each resident. Additionally, housekeeping services are provided to ensure a clean and tidy living environment.
Residents can enjoy various recreational activities within the community such as utilizing the fitness room or gaming room. There is also a small library for those who enjoy reading. Outdoor space and gardens are available for residents to relax and enjoy nature.
Care services at Holiday Heights Healthcare include 24-hour call system, supervision, assistance with daily activities such as bathing and dressing, as well as medication management. A mental wellness program is implemented to support the emotional well-being of residents.
Convenience is key at this community, with nearby amenities including cafes, parks, pharmacies, physicians' offices, restaurants, and more. Transportation arrangement services are provided both non-medical purposes as well as specifically for doctor's appointments.
Overall, Holiday Heights Healthcare offers a nurturing and vibrant environment for seniors seeking assisted living services in Norman, OK. With its extensive amenities, dedicated care services, delicious dining options, engaging activities program, convenient location near essential establishments, this community strives to provide a high quality of life for its residents.
Holiday Heights Healthcare is located at 301 East Dale, Norman, OK 73069 in Cleveland County, Oklahoma
Holiday Heights Nursing Home
Norman, OK
Strong nearby healthcare and amenities.
Holiday Heights Nursing Home reviews
Holiday Heights Nursing Home images
The Carlstone Independent 55 Living
Norman, OK
Friendly staff; clean, modern facility with active social programs.
The Carlstone Independent 55 Living costs
The Carlstone Independent 55 Living reviews
The Carlstone Independent 55 Living images
Rose Rock Villa
Norman, OK
Diabetic-focused care in a peaceful, senior-friendly setting.
Home Instead - Norman, OK
Norman, OK
Flexible, personalized caregiver matching and friendly, nurturing staff.
Home Instead - Norman, OK reviews
Home Instead - Norman, OK images
Brookdale Norman
Norman, OK
Caring, attentive staff with good communication in a clean, engaging small-community setting.
Brookdale Norman costs
Brookdale Norman reviews
Brookdale Norman images
Cedar Creek Nursing Center
Norman, OK
Extensive amenities and comprehensive care services.
Luxe Life Senior Living
Norman, OK
Luxurious amenities with extensive on-site services (dining, activities, devotional services, salon, accessibility).
Luxe Life Senior Living costs
Luxe Life Senior Living reviews
Luxe Life Senior Living images
Medical Park West Rehabilitation & Skilled Care
Norman, OK
Bright, clean facility with strong rehabilitation and caring staff.
Medical Park West Rehabilitation & Skilled Care reviews
Medical Park West Rehabilitation & Skilled Care images
Sage Cobblestone
Norman, OK
Excellent staff and well-maintained, amenities-rich facilities (pool, library, activities).
Sage Cobblestone costs
Sage Cobblestone reviews
Sage Cobblestone images
8 Essential Assistive Devices for Older Adults
The article highlights eight essential assistive devices that improve the independence and safety of older adults, addressing issues related to mobility, balance, vision, hearing, and dexterity. It emphasizes the importance of proper selection guided by healthcare professionals to enhance seniors' quality of life while allowing them to age in place.
Navigating the Financial Road to Nursing Home Care: In-Depth Guidance and Resources
The article offers detailed guidance on the financial complexities of nursing home care, covering costs, payment methods, and alternative funding strategies while emphasizing the importance of proactive planning and legal considerations for individuals and families making care decisions.
Supportive Employee Benefits That Help Caregivers Attain Better Work-Life Harmony
The article emphasizes the critical role of supportive employee benefits for caregivers, advocating for flexible scheduling, paid leave, and mental health services to ease their challenges while enhancing employee well-being and organizational loyalty. It also highlights the importance of strong leadership in promoting these initiatives to foster a sustainable workplace culture that values caregivers.
