Homestead Of Hugo
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1001 Heritage Way, Hugo, OK 74743
For more information about senior living options: (844) 490-3973
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The staff are caring and loving. The nurses truly care for and attend to the residents. The facility has pets that interact with residents and help them feel at home. The facility offers a variety of activities throughout the year that bring joy to residents. The staff treat residents like family and go above and beyond every day. Gwen Chance is praised as the best administrator and inspires joy and positivity. The atmosphere is more welcoming, and the facility is cleaner and more organized with the new staff. The therapy staff is great. The office staff helps families understand ongoing matters.
The facility is described as a waste of staff and money. Residents are left sitting in the facility with blank walls and served cold, burnt food. The staff are described as extremely unfriendly and unprofessional, making basic needs hard to obtain. The facility's medication administration/verification is described as appalling and uncaring. The DON is described as rude and unproductive, with overall care deemed unhelpful. The intake/admission process is described as unbelievably unprofessional, with inconsistent information and alleged falsehoods. Front desk attendants are repeatedly rude and unprofessional, with callers being hung up on. Billing is unclear, and staff are perceived as mean or immature. Residents reportedly developed bedsores, indicating neglect. The overall atmosphere is described as unwelcoming due to mean and immature staff.The collection of voices about Homestead of Hugo (also referred to as Hugo Health and Rehab) is a tapestry of strong opinions that runs from deep disappointment to heartfelt praise. A recurring thread among the more negative experiences centers on perceived waste and neglect: families feel that substantial sums are paid for care that falls short of basic expectations. Some recount hours spent in rooms with blank walls, watching staff go through motions while meals arrive cold and burnt. The grievances extend to everyday essentials that should be reliably available - baths, nail clippings, clean and organized rooms - and to a general sense that the facility is not prepared to address resident needs with urgency or empathy. In at least one account, the frustration spilled over into the realm of healthcare: medications and administration appeared to be mishandled or verified with little concern, leaving family members worried about whether their loved ones were receiving the correct prescriptions. The overall mood in these narratives is one of being overwhelmed by poor service, rude or unprofessional behavior from staff, and a structure that feels unresponsive to basic resident and family concerns.
Against the current of complaints, there are equally strong affirmations of care and community. A number of reviewers praise the facility as a place where a genuinely caring and loving staff exist despite the struggles reported elsewhere. They describe residents being well taken care of by nurses who seem to care - not only for the patient but for the families as well. Pets interacting with residents, a home-like atmosphere, and a steady stream of activities are highlighted as factors that bring warmth and joy to daily life. In these accounts, the staff are not faceless workers but people who contribute positively to the residents' quality of life, with families expressing gratitude for administrators and office staff who help navigate questions and concerns. The sense given is that, when functioning well, the facility can feel like a welcoming, supportive community rather than a sterile, transactional environment.
Within the positive vein, several testimonials elevate particular individuals and roles. A standout name that appears repeatedly is Gwen Chance, described not just as an administrator but as a beacon of leadership - someone who infuses fun, creativity, and a sense of belonging into the facility. One vivid anecdote recalls her wearing an inflatable gingerbread costume to spread cheer, symbolizing a philosophy that happiness and human connection are essential to the residents' well-being. This portrayal presents her as someone who transforms the atmosphere through humor and engagement, with reviewers calling her the best administrator in her field and crediting her with fostering an environment where residents and staff feel valued. Other praise centers on the dedication of ADONs (Assistant Director of Nursing) and the DON (Director of Nursing), who are described as consistently attentive and on top of care, reinforcing the impression that strong leadership can shape the day-to-day experience in meaningful ways.
The narrative also acknowledges ongoing improvements and evolving dynamics at Homestead of Hugo. Some reviewers who initially voiced concerns about staffing and organization describe a noticeable positive shift after new CNAs, nurses, and administrative changes took place. They note a cleaner, more organized facility and a higher level of professionalism overall. In these voices, the changes are visible enough to inspire renewed trust and appreciation for staff who genuinely demonstrate care for residents and their families. Yet even among these affirmations, there is an undertone of caution; the memory of past issues lingers and underscores the importance of maintaining consistency, open communication, and a sustained commitment to resident welfare.
Despite the praise for caring staff and deliberate improvements, not all experiences align, and the tensions are stark. Several accounts focus on negative encounters at intake or during billing, describing an intake process that felt unprofessional and contradictory information from front desk staff. Names like Rita appear in multiple complaints, with families alleging rudeness, interruptions, and a pattern of miscommunication around bed availability and admissions. One family recounts a situation where they were told their relative could not be admitted due to staffing, only to later learn that a bed was available for an extended period. The friction around insurance, DHS reviews, and the timing of admissions paints a picture of a facility that sometimes operates with questionable transparency, leaving families frustrated and suspicious. There are even sharper accusations of unprofessional conduct - being hung up on, accused of lying, and encountering staff who seemed indifferent or hostile during critical moments of decision-making.
Some narratives pull the thread even deeper into highly challenging experiences: reports of bedsores developing during a relatively brief stay, unclear or disputed billing, and a sense of being pushed to navigate a maze of administrative hurdles rather than receiving straightforward guidance. In one particularly charged account, a family describes a hospice arrangement far from relatives, highlighting the emotional strain that can accompany ill-fated admissions and the feeling of being left without a reliable support network nearby. The tone in these passages is urgent and emotional, signaling that when communication breaks down or empathy is missing, families can feel compelled to advocate aggressively for their loved ones.
Taken together, the voices around Homestead of Hugo reveal a facility capable of both tenderness and deficiency. The most compelling picture is of a place with real potential to be warm, supportive, and well-run, especially under strong leadership and renewed staff dedication. Yet the negative experiences - ranging from poor meal quality and unclear medication practices to abrasive front-desk responses and opaque admission processes - underscore the need for continuous improvement, clearer communication, and a steadfast focus on resident dignity and safety. For families considering this facility, the stories suggest a careful weighing of current performance against past issues, with particular attention to how well staff and administrators address medication accuracy, daily care routines, and transparent, respectful interactions during every point of contact.
124 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Located in Hugo, OK, the Homestead Of Hugo is an assisted living community that offers a range of amenities and care services to provide seniors with a comfortable and fulfilling lifestyle. The community features a beauty salon, allowing residents to maintain their personal grooming needs without leaving the premises. For entertainment options, there is cable or satellite TV, a gaming room, and a small library where residents can enjoy books and quiet reading time.
Transportation needs are taken care of with community operated transportation and transportation arrangement services available for non-medical purposes as well as doctor's appointments. The Homestead Of Hugo also offers move-in coordination services, ensuring a smooth transition for new residents.
The dining experience at this community is top-notch, with restaurant-style dining in the spacious dining room. Special dietary restrictions are accommodated to ensure that all residents can enjoy delicious meals prepared by the skilled kitchen staff. Additionally, meal preparation and service are provided as part of the care services.
For those who wish to stay active physically and mentally, there is a fitness room and wellness center available on-site. Planned daily activities and resident-run activities keep residents engaged and entertained throughout the day. Concierge services are also offered to assist with any additional needs or requests.
The Homestead Of Hugo boasts an excellent location with various nearby amenities. There are multiple cafes, parks, pharmacies, restaurants, places of worship, physicians' offices, and hospitals in close proximity to cater to the diverse needs of residents.
Overall, the Homestead Of Hugo provides seniors with a comfortable assisted living experience supported by attentive care services and abundant amenities in a convenient location.
Homestead Of Hugo is located at 1001 Heritage Way, Hugo, OK 74743 in Choctaw County, Oklahoma
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