Brentwood Terrace

Pros

• The staff are kind, compassionate, and caring, and they are very involved with the patients, providing excellent care.
• Brentwood Terrace is described as one of the best facilities in the area, with an amazing and committed staff across all departments.
• The administrator is seen as hands-on and attentive to residents.
• The facility is top-notch, extremely clean, and has a nursing staff second to none.
• The atmosphere is warm and homey, with staff who are nice and very caring.
• The receptionist is praised as the best in town, contributing to a positive first impression.
• Families and staff alike describe Brentwood as a place to be proud of, with a strong sense of family and teamwork.

Cons

• They claim the facility overdoses patients and ignores medical concerns.
• They say residents are not fed or hydrated adequately and are left without assistance to eat or drink.
• They report staff sleeping on the clock and distracted by personal phones instead of caring for residents.
• They describe a patient who was overmedicated and left unattended, sometimes in a wheelchair with their head drooped.
• They state their loved ones lost significant weight due to neglect during the stay.
• They accuse the administration of prioritizing money over patient care and label the staff as fake.
• They note persistent understaffing and high turnover, with new aides appearing frequently.
• They suggest many five-star reviews are from employees trying to boost the facility's rating.

Review

Across Brentwood and Brentwood Terrace, experiences with care run the gamut from glowing praise to horrifying accounts of neglect. A collage of reviews portrays a facility that can feel like two different places depending on who you ask, when you visit, and which staff member happens to be on shift. On one end of the spectrum, families describe warm, attentive teams, a clean environment, and administrators who are hands-on and genuinely involved in residents' well-being. On the other end, there are recurring, distressing stories of mismanagement, unsafe conditions, and a sense that the facility is more concerned with appearances and paperwork than with the actual health and dignity of its patients.

The most troubling themes center on patient safety and the consistency of care. Several reviews relay accounts of falls and injuries that were not adequately explained or investigated, with discrepancies between what staff claim and what family members witness. One recurring complaint is about overmedication and inadequate assistance with basic needs. For instance, elderly residents described as too weak to lift a cup or eat independently were left to struggle, often with food or drinks left on trays and not brought to the table in a timely or dignified manner. In some cases, family members report intervening to obtain basic necessities - pain relief, bathroom assistance, or hydration - only after insisting with staff, sometimes finding themselves forced to take on roles that should have belonged to caregivers.

There are also repeated, specific accusations of neglect. Families recount scenes of residents being left in wheelchairs with their heads slumped forward or lying in bed for long periods without pain management or mobility assistance. Eyewitness testimony describes staff sleeping on the clock or engaging in personal phone use rather than attending to residents, contributing to concerns about understaffing and insufficient supervision. The impact of these lapses is stark: a resident's weight dropping dramatically, from a healthy 150 pounds to under 100 pounds in a matter of months, and a rapid decline in health that some believe could have been mitigated with better nutrition, timely care, and more attentive monitoring.

Medical concerns compound the care quality questions. Families recount high fevers, low oxygen saturation, UTIs, and even ICU transfers that followed periods of apparent neglect or delayed response. There are accusations of medication mismanagement and even stealing medications, along with frustration over inconsistent medical oversight - some reviews suggest that staff are well-intentioned but overwhelmed or undertrained, while others allege deliberate neglect or careless handling of medical needs. Bedsores that had healed reportedly returning due to prolonged bed confinement and lack of turning, along with a chaotic pattern of care that makes it difficult for families to trust the system, further color the negative narrative.

Amid the darker depictions, there are clearly positive testimonials that contrast sharply with the negative ones. Several reviewers speak of kind, compassionate staff, clean facilities, and visible dedication from administrators and care teams. Some describe a "home-like" atmosphere, with caring nurses, therapy teams, and dietary staff who work together to keep residents comfortable and engaged. Those remarks emphasize a felt sense of community and a belief that Brentwood can be a wonderful place when everything aligns - staffing levels are adequate, communication flows smoothly, and medical concerns are addressed promptly and respectfully.

The divergence in experiences appears to hinge on factors that families highlight repeatedly: staffing levels, consistency of caregiving teams, and the vigilance of family members themselves. Several reviewers insist that a loved one's daily quality of life depends heavily on how much time and attention is given by attentive, proactive staff, while others insist that even the best intentions can be undermined by chronic understaffing or poor management practices. In the most practical terms, families advise prospective residents' loved ones and their own relatives to visit often, verify care plans, ask hard questions about falls and medication administration, and observe how staff interact with residents during meals, personal care, and routine activities.

Overall, the reviews paint a picture of a facility capable of high-quality, compassionate care but plagued by serious consistency issues that put residents at risk. The high-spirited, positive narratives celebrate a facility with bright spots of excellent care, clean environments, and dedicated teams. The negative stories, however, raise alarms about neglect, poor responsiveness, and unsafe conditions that cannot be ignored. The stark contrast suggests that experiences at Brentwood and Brentwood Terrace can vary dramatically from one wing, shift, or caregiver to the next, underscoring the importance for families to conduct thorough, on-the-ground assessments, seek multiple viewpoints, and maintain a vigilant, proactive stance when entrusting a loved one to care. For anyone considering this facility, the message is clear: ask hard questions, observe closely, and rely on your own consistent, direct observations to guide your decision.

Located in Paris, Texas, this area offers convenient access to a variety of amenities for seniors looking for a comfortable and vibrant community. With multiple hospitals nearby such as Paris Regional Medical Center and specialized facilities like the Hobbs Gregory D MD Heart Hospital, residents can feel secure in their healthcare options. Additionally, there is a wide selection of restaurants ranging from traditional diners like Sunriser Diner to popular chains like Chili's Grill & Bar, providing plenty of dining choices. For entertainment, Cinemark Movies 8 is within walking distance for movie buffs. Places of worship including New Salem Baptist Church and First Christian Church cater to spiritual needs. Transportation services such as Yellow Cab and U-Haul make getting around town easy. Pharmacies like Good Neighbor Pharmacy and CVS Pharmacy ensure easy access to medication needs. With its array of services and amenities, this area in Paris offers a welcoming environment for seniors looking to settle down in a well-rounded community.

Hospitals

• Paris Regional Center Outpatient (0.5 miles)
• Paris Regional Medical Center (0.5 miles)
• Hobbs Gregory D MD Heart Hospital at Paris Regional (0.5 miles)
• Paris EMS Northside Station (0.5 miles)
• CHRISTUS Dubuis Hospital of Paris (2.3 miles)
• Paris Regional Medical Center (2.3 miles)

Restaurants

• Chili's Grill & Bar (0.6 miles)
• Sunriser Diner (0.8 miles)
• Chester's Chicken (0.9 miles)
• Whataburger (0.9 miles)
• Catfish King Restaurant of Paris (0.9 miles)
• Ta Molly's Mexican Restaurant (1.4 miles)
• Burgerland (1.6 miles)

Theaters

• Cinemark Movies 8 (0.6 miles)

Physicians

• William A Bright MD (0.6 miles)
• Paris Eye Physicians & Surgeons/Pa (0.6 miles)
• Wikoff Urology (0.9 miles)
• Paris Cardiology Center (1.2 miles)
• Texoma Sleep Diagnostics (2 miles)
• Texas Oncology Paris (2.1 miles)
• Muthappa Family Medicine (2.1 miles)

Transportation

• Randall's Wildlife Creations (1 miles)
• Yellow Cab (1.3 miles)
• U-Haul Neighborhood Dealer (1.3 miles)
• U-Haul Neighborhood Dealer (1.8 miles)
• Alamo (1.9 miles)
• Kiamichi Railroad (2.3 miles)

Places of Worship

• Paris Energy Center (1.1 miles)
• M Lk Church of Christ (1.4 miles)
• New Salem Baptist Church (1.5 miles)
• Truevine Christian Church (1.5 miles)
• Wayside Church (1.5 miles)
• First Christian Church (1.7 miles)
• Greater New Faith Baptist Church (1.8 miles)

Cafes

• Good Donuts (1.3 miles)
• Nancy's Cafe (2.1 miles)
• All Things Coffee & Books (2.3 miles)
• Starbucks (2.7 miles)

Pharmacies

• Good Neighbor Pharmacy (2.2 miles)
• Paris Apothecary (2.2 miles)
• Miears Ltc Pharmacy (2.2 miles)
• Brookshire's Pharmacy (2.2 miles)
• Brookshire's (2.2 miles)
• CVS Pharmacy (2.3 miles)
• Medprime Pharmacy (2.6 miles)