Brentwood Terrace in Paris, TX

Pros

• The staff are kind, compassionate and caring, and they are very involved with residents, providing excellent care.
• The staff are caring and well-managed, with a high level of attention to residents.
• Brentwood Terrace is one of the best facilities in the area, with completely amazing and committed staff.
• The facility is awesome.
• The facility has an outstanding receptionist and overall excellent service.
• Brentwood is a wonderful place, with residents cared for and a clean facility.
• The staff and residents create a loving, compassionate, family-oriented environment.
• The staff are nice and caring, making the setting warm and homey.
• The team is great and people work well together every day.
• It is a top-notch long-term care facility, with an extremely clean, up-to-date environment and a nursing staff second to none.

Cons

• The facility is accused of overdosing residents and not providing adequate nutrition, with staff reportedly sleeping on the clock.
• Residents are allegedly overmedicated and unable to feed themselves or hold a cup, while staff fail to help.
• Eyewitness accounts describe staff ignoring medical concerns, giving inconsistent explanations, and being unavailable when help is needed.
• Patients reportedly suffer dehydration, severe bedsores, and significant weight loss, sometimes needing ICU care.
• The place is described as severely understaffed and poorly supervised, with a new aide every other week.
• The food is described as disgusting and left uneaten on trays, with poor nourishment overall.
• Staff are portrayed as rude, uncaring, and more focused on money than patient well-being.
• Some reviews question the credibility of positive ratings, alleging many five-star reviews come from employees.

Review

Brentwood Terrace in Paris, Texas, is best suited for families that value a warm, homey assisted-living atmosphere and can provide regular oversight to ensure care stays consistently up to expectations. The community often feels like a tight-knit, community-focused place where staff are praised for their kindness and residents appear engaged in daily life. It works best when there is a hands-on, involved administrator and caregiving teams that project genuine warmth, because that tone translates into meaningful daily comfort for many residents. The upside hinges on stable staffing and leadership; when those elements falter, the same warmth can quickly give way to erratic care and unmet needs.

Those considering Brentwood Terrace should explicitly explore alternatives if medical complexity, high fragility, or the need for meticulous medical oversight are non-negotiable. Several reviews raise alarms about dehydration, medication handling, and lapses in medical attention, with accounts of delay in pain control, and even cases where family members had to intervene to secure basic care. If regular, thorough supervision by a trusted advocate is not feasible, the facility can fall short of expectations. Prospective residents must probe how falls are investigated, how staff communicate concerns, and how promptly urgent issues are addressed, since conflicting stories and inconsistent responses appear in several accounts.

On the positive side, Brentwood Terrace earns consistent praise for a clean facility and a staff that many reviewers describe as compassionate and involved. The strongest endorsements come from families who highlight a hands-on administrator, attentive nursing, and a cohesive, family-like culture. When care is consistently covered by capable caregivers and managers who stay engaged, the environment delivers reliable daily routines, decent dining experiences, and constructive activity programming that helps residents feel valued. The practical reality is that these strengths matter profoundly for quality of life and can elevate a resident's experience when staffing remains steady.

Yet the most consequential concerns run across repeated themes: potential overmedication, dehydration, bedsores, and episodes where basic needs appeared unmet. Several accounts describe residents left unattended, underfed, or inadequately hydrated, and one or more stories allege mishandling or withholding medications. There are also reports of staff appearing distracted, with long wait times for medications, or residents needing family intervention to receive essential care. The gap between glowing testimonials about staff and the harsher complaints about neglect highlights a central risk: care quality is highly sensitive to staffing stability and strict adherence to care protocols. These contradictions cannot be ignored when weighing options for someone with significant health needs.

Decision-makers should demand concrete, verifiable assurances before commitment: clear staffing ratios by shift, daily care logs accessible to families, strict medication administration processes, and explicit wound-care and nutritional plans coordinated with physicians. Tours should include current residents and families who can speak to response times, pain management, hydration, and incident follow-ups. Brentwood Terrace can be excellent when teams stay stable, accountable, and closely supervised; however, serious lapses appear when turnover rises or oversight weakens. For families evaluating choices, it is prudent to compare with facilities known for rigorous medical oversight, stable staffing, or smaller, more closely supervised settings that minimize the risk of neglect.

Ultimately, Brentwood Terrace remains a viable option for families who can commit to active engagement and insist on ongoing accountability, leveraging the warmth of staff and the clean, communal environment to support daily life. For those whose loved ones require relentless medical vigilance or whose schedules cannot accommodate continuous oversight, exploring other communities or in-home care may offer safer, more predictable care. The prudent approach blends an in-person evaluation with clear expectations, a documented plan for monitoring care, and a readiness to pivot if the care quality does not consistently meet the promised standard.

Located in Paris, Texas, this area offers convenient access to a variety of amenities for seniors looking for a comfortable and vibrant community. With multiple hospitals nearby such as Paris Regional Medical Center and specialized facilities like the Hobbs Gregory D MD Heart Hospital, residents can feel secure in their healthcare options. Additionally, there is a wide selection of restaurants ranging from traditional diners like Sunriser Diner to popular chains like Chili's Grill & Bar, providing plenty of dining choices. For entertainment, Cinemark Movies 8 is within walking distance for movie buffs. Places of worship including New Salem Baptist Church and First Christian Church cater to spiritual needs. Transportation services such as Yellow Cab and U-Haul make getting around town easy. Pharmacies like Good Neighbor Pharmacy and CVS Pharmacy ensure easy access to medication needs. With its array of services and amenities, this area in Paris offers a welcoming environment for seniors looking to settle down in a well-rounded community.

Hospitals

• Paris Regional Center Outpatient (0.5 miles)
• Paris Regional Medical Center (0.5 miles)
• Hobbs Gregory D MD Heart Hospital at Paris Regional (0.5 miles)
• Paris EMS Northside Station (0.5 miles)
• CHRISTUS Dubuis Hospital of Paris (2.3 miles)
• Paris Regional Medical Center (2.3 miles)

Restaurants

• Chili's Grill & Bar (0.6 miles)
• Sunriser Diner (0.8 miles)
• Chester's Chicken (0.9 miles)
• Whataburger (0.9 miles)
• Catfish King Restaurant of Paris (0.9 miles)
• Ta Molly's Mexican Restaurant (1.4 miles)
• Burgerland (1.6 miles)

Theaters

• Cinemark Movies 8 (0.6 miles)

Physicians

• William A Bright MD (0.6 miles)
• Paris Eye Physicians & Surgeons/Pa (0.6 miles)
• Wikoff Urology (0.9 miles)
• Paris Cardiology Center (1.2 miles)
• Texoma Sleep Diagnostics (2 miles)
• Texas Oncology Paris (2.1 miles)
• Muthappa Family Medicine (2.1 miles)

Transportation

• Randall's Wildlife Creations (1 miles)
• Yellow Cab (1.3 miles)
• U-Haul Neighborhood Dealer (1.3 miles)
• U-Haul Neighborhood Dealer (1.8 miles)
• Alamo (1.9 miles)
• Kiamichi Railroad (2.3 miles)

Places of Worship

• Paris Energy Center (1.1 miles)
• M Lk Church of Christ (1.4 miles)
• New Salem Baptist Church (1.5 miles)
• Truevine Christian Church (1.5 miles)
• Wayside Church (1.5 miles)
• First Christian Church (1.7 miles)
• Greater New Faith Baptist Church (1.8 miles)

Cafes

• Good Donuts (1.3 miles)
• Nancy's Cafe (2.1 miles)
• All Things Coffee & Books (2.3 miles)
• Starbucks (2.7 miles)

Pharmacies

• Good Neighbor Pharmacy (2.2 miles)
• Paris Apothecary (2.2 miles)
• Miears Ltc Pharmacy (2.2 miles)
• Brookshire's Pharmacy (2.2 miles)
• Brookshire's (2.2 miles)
• CVS Pharmacy (2.3 miles)
• Medprime Pharmacy (2.6 miles)