Garland Road Nursing & Rehab Center
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1404 North Garland Road, Enid, OK 73703
For more information about senior living options: (844) 490-3973
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A tapestry of experiences emerges from the accounts shared about Garland Road, weaving together moments of care and concern with widespread reports of neglect, disorganization, and mistreatment. While a few comments praise certain staff members and note positive moments, the prevailing thread is one of alarm about basic safety, cleanliness, and reliable medical attention. Families describe a facility that, at its best, shows glimpses of warmth and professionalism, but at its worst appears chronically under-resourced, poorly supervised, and slow to respond to residents' needs.
Many reviewers focus on lapses in basic daily care and hygiene. Several accounts describe residents left in distressing conditions for extended periods - sometimes in soiled diapers or sitting in their own waste for hours - before any intervention. One account mentions a period of as long as 7 to 16+ hours with a resident in distressing conditions, including being left in soiled conditions and short of basic assistance. Another describes a room where excrement-containing items were piled together and not properly managed, with a noticeable lack of proper waste containment. Dietary concerns appear as well, with complaints that gluten-free options were not accommodated and that meals could be poorly suited or not properly organized. The combination of unaddressed hygiene and inconsistent meal planning contributes to an overall impression of inadequate daily oversight.
Medical care and treatment are repeatedly challenged in these narratives. Several reviewers assert that medications were not properly regulated or administered on schedule, which in some cases led to worsened conditions or delayed therapies. There are mentions of insufficient respiratory care - only a single breathing treatment provided over a two-day span despite documented needs for multiple treatments per day. Other comments describe medication-related confusion, with situations where care did not align with prescribed schedules or where family members were left to troubleshoot and advocate without timely responses from staff. In one stark example, a patient was described as being overmedicated to the point of losing range of motion, a consequence the family attributes to negligence. Feeding tube training and support also appear as a point of contention for some families who felt unprepared or inadequately trained to manage their loved ones' needs after discharge or during temporary reliance on facility staff.
The behavior and responsiveness of staff and leadership are a dominant source of frustration. Reviewers frequently portray unfriendly or disengaged staff and even doctors who seemed indifferent to residents' distress. There are repeated references to staff being short-handed or overextended, with the implication that care duties are stretched too thin to respond promptly to residents' needs. Interpersonal conflicts are also recounted - social workers and directors allegedly unhelpful or obstructive, with instances of poor communication that left families feeling ignored or dismissed. Yet there are counterpoints: a few entries describe dedicated, compassionate individuals, calling out specific staff as "rockstars," and another note celebrates a Christmas event where staff and nurses "went above and beyond" to create a memorable experience for residents.
Administrative and logistical issues further color the experience. Several reviewers mention administrative chaos, including problems with documentation, insurance coordination, and even billing practices that left families feeling overwhelmed. One family complains about misaddressed mail and a system that could easily send items to a nearby fire station. There are also claims of mismanagement and unclear accountability at the administrative level, with some families feeling that the facility's leadership did not take concerns seriously enough or attempted to shift responsibility elsewhere. These themes of miscommunication and bureaucratic disorganization compound the practical challenges of day-to-day care.
Perhaps the starkest contrast in the narratives comes from the diverse outcomes residents experienced. Some reviewers speak of improvements after moving a loved one elsewhere, reporting that the patient who had stayed at Garland Road became more mobile and less bedridden after transfer, with family members noting that care improved dramatically once the patient left the facility. Others, however, claim that staying at Garland Road resulted in long-term harm - dehydration, pressure ulcers, missed medications, and a sense of persistent neglect. A few accounts celebrate brief positive experiences or express gratitude toward particular caregivers, but they are vastly outnumbered by warnings to avoid the facility if possible.
In the end, the collection of voices paints Garland Road as a place where the potential for compassionate, attentive care exists but is not consistently realized. The strongest, recurring messages urge caution and careful consideration for families facing difficult decisions about placing loved ones in such a setting. The stories emphasize the critical need for improved staffing ratios, reliable medication management, timely medical interventions, stricter hygiene practices, and more responsive, respectful communication from all levels of the organization. For families who prioritize safety and verifiable care, these accounts suggest a careful, skeptical approach and a willingness to advocate loudly for their loved ones, while recognizing that some individuals in the community do experience meaningful, positive interactions with certain staff members within the same facility.
Garland Road Nursing & Rehab Center in Enid, OK is an exceptional assisted living community that offers a comprehensive range of amenities and care services to meet the needs of its residents. The center provides a comfortable and homely environment for seniors to enjoy their golden years.
The amenities at Garland Road Nursing & Rehab Center are designed to enhance the quality of life for residents. A beauty salon is available on-site, allowing residents to maintain their personal grooming needs. Cable or satellite TV is provided in each apartment, ensuring entertainment options are readily available. Community-operated transportation is offered, making it convenient for residents to run errands and attend appointments. The computer center allows residents to stay connected with loved ones and engage in online activities. A spacious dining room offers restaurant-style dining experiences, where residents can savor delicious meals prepared by the center's culinary team. Additionally, there is a fitness room equipped with exercise equipment and a wellness center that promotes physical well-being.
The fully furnished apartments at Garland Road Nursing & Rehab Center provide a cozy and familiar atmosphere for residents. Each apartment features private bathrooms and kitchenettes, adding convenience and privacy to daily living. Housekeeping services ensure that apartments are clean and tidy.
Care services at the center are tailored to meet individual needs and promote independence among residents. With 24-hour call systems and supervision, residents feel safe knowing that assistance is always available if needed. Trained staff provide assistance with activities of daily living such as bathing, dressing, and transfers. Medication management is offered to ensure the proper administration of medications. Residents with specific dietary requirements benefit from diabetes diets and other special dietary restrictions.
In addition to the numerous amenities available within the community, there are also various nearby attractions that offer convenience and opportunities for exploration. Three cafes located nearby provide options for socializing over a cup of coffee or enjoying a meal outside the community setting. Two parks offer serene environments where residents can take leisurely walks or enjoy the beauty of nature. With seven pharmacies and 16 physicians in close proximity, residents have easy access to healthcare services and medication needs. For dining options or entertainment, there are 32 restaurants nearby. Transportation arrangements are readily available for non-medical purposes, ensuring residents can easily visit local attractions or attend events. Furthermore, there are 20 places of worship nearby, allowing residents to continue practicing their religious faith.
At Garland Road Nursing & Rehab Center, residents can expect a comfortable and fulfilling lifestyle with a range of amenities and care services that support their well-being.
Garland Road Nursing & Rehab Center is located at 1404 North Garland Road, Enid, OK 73703 in Garfield County, Oklahoma
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