Senior Suites Healthcare

Pros

• Many residents and their families appreciated the understanding, empathetic, and helpful staff at Senior Suites Health Care.
• The facility was noted for its cleanliness and modern appearance, which exceeded expectations.
• Several reviews mentioned the fantastic meals provided at the facility.
• There were positive remarks about the nursing and physical therapy staff, highlighting their good care and support.
• Some families expressed gratitude for the way their loved ones were treated, with a focus on kind interactions from nurses and aides.
• Visitors observed friendly interactions among residents and engaged participation in activities within the facility.
• A few reviewers described the atmosphere as friendly and family-like, contributing to a positive experience overall.

Cons

• The nursing staff often left call lights unanswered for extended periods, indicating a lack of responsiveness.
• There were multiple reports of residents being neglected, such as sitting in wet beds or being left unattended in the bathroom for too long.
• Many complaints highlighted a deterioration in facility maintenance, with visible issues like broken plumbing and peeling paint.
• Staff behavior was described as rude and unprofessional, with instances of nurses yelling at residents and dismissing their concerns.
• There were serious communication breakdowns between staff and family members regarding care plans and resident needs.
• Residents reported feeling unsafe due to unsupervised wandering by other residents, leading to uncomfortable situations.
• Some family members expressed deep frustration over difficulties accessing visitations with their loved ones, raising concerns about transparency and potential neglect.
• Several reviewers noted unpleasant odors within the facility, detracting from an otherwise clean impression.
• Claims of medication mismanagement were made, including inappropriate prescriptions that severely affected a resident’s mental state.
• Families felt that management was defensive and uncooperative when addressing the issues faced by their loved ones, prioritizing profit over care quality.

Review

Senior Suites Health Care has garnered a wide spectrum of reviews, revealing a complex picture of care that ranges from commendable to deeply concerning. Several family members have praised the empathetic and helpful staff, noting how they worked diligently to ensure their loved ones received the necessary attention and care. Reports describe the facility as clean and modern, dispelling common stereotypes associated with nursing homes. Residents enjoyed engaging in various activities, creating an atmosphere that resembled a close-knit family. Many visitors especially admired the kitchen’s offerings, highlighting meals that were both tasty and nutritious.

However, contrasting testimonials present a starkly different narrative. A resident from 2024 recounted experiences of neglect amid moments of outstanding care. While he acknowledged the cleanliness of his room and the excellence of physical therapy staff, grave concerns arose regarding the nursing team’s responsiveness—specifically instances where call lights went unanswered for extended periods. An alarming encounter involved a nurse who reacted disdainfully when there was a complaint about delayed medication delivery; her outburst shocked not only the patient but also those nearby. Adding to this turmoil was an administrative overhaul that left behind those less committed to patient well-being while causing many caring staff members to leave.

Another recurring theme across these reviews is the difficulty families face in accessing their loved ones or receiving timely updates about their conditions. One poignant account described frustrations with visitation protocols, suggesting that administrative excuses hampered family connections—a fundamental aspect of senior care recommended by state guidelines. As relatives from far away sought visits with loved ones, barriers continued to pile up, leading some to question what secrets might be concealed within those walls.

More troubling accounts describe outright neglect and unsafe conditions within the facility itself. Reports surfaced detailing incidents where residents were left unattended for lengthy periods or found themselves in potentially hazardous situations—such as being forgotten on toilets or enduring significant delays before nurses even checked in on them after alarms were pressed for assistance. The lack of coordination among staff left vulnerable residents at risk; one distressing story recounted an elderly woman who fell from her wheelchair due to inadequate supervision.

Some reviews reflect positive interactions with certain staff members while simultaneously underscoring systemic issues within the administration and operational model at Senior Suites Health Care. Complaints surfaced about broken equipment remaining unfixed for long durations alongside unacceptable living conditions such as unpleasant odors emanating from areas perceived as inadequately sanitized—a significant concern in any caregiving setting designed for aging individuals requiring medical oversight.

Yet amidst these negative portrayals lay some affirmations from families who expressed appreciation for dedicated nurses and aides who delivered compassionate care despite systemic shortcomings experienced elsewhere in the facility. Comments highlighted revelatory conversations with management willing to address inquiries swiftly but seemed limited once contracts were signed—their responsibility shifting dramatically post-admission rather than maintaining an open line for continued service quality improvement after initial engagement.

In conclusion, while Senior Suites Health Care displays characteristics deserving commendation—including commendable food quality, clean facilities at times, and some exemplary staff members—the contrasts presented paint an unsettling reality where urgent improvements are evidently required across various facets of care delivery systems employed throughout its walls. Those seeking quality support should consider thorough research into individual needs against current operational capabilities before making decisions influencing their loved ones' welfare at this complex institution.

Pharmacies

• CVS Pharmacy (0.9 miles)
• Family Meds Inc. (1.5 miles)
• Economy Pharmacy Express (1.8 miles)
• Walgreens (2.1 miles)
• Walgreens (2.3 miles)
• Walgreens (2.7 miles)
• CVS Pharmacy (3 miles)

Physicians

• Morgan Melissa MD PC (1.1 miles)
• Berkshire Medical Plaza (1.1 miles)
• Aspen Children's Clinic (1.2 miles)
• James William Dean, MD (1.4 miles)
• GSI Ambulatory Surgery Center (1.7 miles)
• Children & Adolescent Medical Services (1.8 miles)
• Lauren Devoe, MD (1.8 miles)

Restaurants

• Whiskey Dog Bar & Grill (1.1 miles)
• Sonic Drive-In (1.5 miles)
• Potbelly's Pub & Grill (2.1 miles)
• Chick-Fil-A (2.4 miles)
• Chuy's (2.5 miles)
• Habaneros Mexican Grill (2.6 miles)
• Braum's (2.6 miles)

Places of Worship

• Aspen Park Baptist Church (1.9 miles)
• Life.Church South Broken Arrow (3.1 miles)
• Grace Free Will Baptist Church (3.3 miles)
• Full Gospel Mission Church (3.4 miles)
• Life Church - Broken Arrow Campus (4.5 miles)

Transportation

• U-Haul Moving & Storage (2 miles)

Hospitals

• St Francis Hospital (2 miles)
• Southwestern Regional Medical Center (2.3 miles)
• St John Broken Arrow (3.7 miles)

Theaters

• Cinemark Tulsa (2.4 miles)
• Cinemark Broken Arrow (4.1 miles)

Parks

• Leisure Park (2.5 miles)
• Leake Park (3.9 miles)
• Broken Arrow Parks (5 miles)

Cafes

• Cha Bubble Tea (3.6 miles)